TRUONGD~IHQCNGO~ITHUONGVI~N KINH TE VA.THUONG M~IQu6c TE, CONG HOA xX HOI cm) NGHIA VI~T NAM

DQc I~p - Tt! do - Hanh phuc

V/v: Mai tham du kh6a h9C Ung dung BSC&KPItrong Quan tri Doanh nghiep

'Ha N9i, ngay 06 thdng 07 nam 2012

Kinh giri: QUY ONG/BA.

Trong qua trinh kinh doanh, doanh nghiep thuong g~p phai 3 vAnd~16n: 1) Muc tieu kinh doanhkhong tuong thich voi cac nguon lire hien c6; 2) Muc tieu cua doanh nghiep khong nrong thich voi muctieu cua nhan vien; 3) Thi~u cac cong 'c~ d€ kiem soat hanh dQng va danh- gia hieu qua cong viec, tu d6xay dung chinh sach hrong thirong cho phu hQ'P.D~c biet trong di~u kien kinh t~ khung hoang, doanhnghiep buoc phai ti~n hanh tai eo du d€ t6n tai, cac v~n d~ tren cang tro nen tr~m trong hon nfra.

BSC & KPI la cong cu hiru hieu h6 tro cao nha quan ly .giai quyet d6ng bQ cac v~n d~ nay thongqua viec thi~t l~p h~ thong can b~ng cac muc tieu kinh doanh voi b6n g6c dQ: Tai chinh, Khach hang,Hoat dQng kinh doanh va Nang lire hoc hoi phat trien; phan b6 cac muc tieu nay toi bQ phan va ea nhantrong doanh nghiep, dua vao d6 hinh thanh nen cac chi s6 d€.ki€m soat va do hrong k~t qua cong vieccua nhan vien, Tuy nhien, tri€n khaithanh cong cong cu nay tai vih NaIl'\ khong don gian, doi hoi phaic6 qua trinh tich lily kinh nghiem va Vi~t Nam h6a cho phu hQ'P.

Nh~m dap irng nhu c~u dao tao va b6i duong nang hrc cho dQi ngti can bQ quan ly cao va trungdp cua cac doanh nghiep, tnrong Dai hoc Ngoai thirong ti~p tuc t6 chirc kh6a hoc:

UNG Dl)NG BSC&KPI TRONG QUA.N TRJ DOAl'i'H NGHI~P

- PHl)C Vl)TAI eo eAu --;KHOA 5

Balanced Score Card (The can bang dMm j & Key Performancelndicator (Chi s6'da luong hieu sua: cong viec )

Kh6a hoc dll duce tri€n khai thanh cong tai .tnrong Dai hoc Ngoai thtrong, Ngan hang TMCPViet Nam thjnh virong (VP Bank), T6ng Cong ty Truyen thong da phirong tien Viet Nam (VTC), T6ngCong ty Xi mang Vi~t Nam (VICEM), C6ng ty Xi rnang Ha Tiel1), Cong ty TNHH Duc Vi~t, Cong tyTNHH MTV Xich lip Dong Anh, Cong ty TNHH H6ng Lam va nhi~u don vi khac.

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MUC TIEU KHOA HOC:

- Cung dpcac hi€u bi~t M t46ng v~ BSC & KPI;

- Hu6ng d§:neach sir dung BSC&KPI dS (juan tr] muc tieu kinh doanh phu hQ'Pvoi di~u kien Vi~t','

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- SUdung BSC & KPI d€ danh gia hieu qua cong viec cua nhan vien;

- Hinh thanh h~ thong hrong thuong t~€n cc ~aBSC&Ki>i;- ,

- Xay dung M thong dao tao nQi bQ tren eo saBSC & KPI;.

- Hu6ng d§:nxay dung tu di€n nang hrc d€ danh gia hoan thien KPI;. ' .. , ' i._. " ". ,. ,

- Tu vAn, hu6ng d~n sir dl,lng!BSC&KPI-d€ ti~n hanh tai du true doanh nghiep,

DOl TUONG THAM DU: .."",

(1) HQi d6ng Quan tri;(2) Ban T6ng giam d6c;(3) Can bQ quan ly trung va cao dp;(4) Can bQ phong K~ hoach, Quan ly nhan SI,!';

(5) Ca nhan/ nh6m duce giaonhiem vu thuc hien tai cC!cAudoanh nghiep;

(6) Nhirng ai quan tarn d~n can bang muc tieu va danh gia hieu qua cong viec.

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KET QuA D~T DUQC SAUKHOAHQCi .,'

- C6 kien thu~"va ky nang .cAnthi~t d~trien kh!ii.13~C'&KPI phu hop veri di;icthu DN trong di~ukien moi tnrong kinh doanh Vi~t Nam; i' . ---' '. - , :,

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- C6 cong cu cAnthiet d€ h6 tro qi,i<itririh' tri€tl10ai;, ..'i-~

- C6 tai lieu g6c, chinh thong (ban cirng va m~m) de hoc-tap yii su dung;,.. .,' .•!",,~.••.,.: .~:'., ~

- C6 phan mern irng dung till di€m BSC v~ KPI;

- Duce tu v~n miSn phi vii each thirc sir dung BSC&KPi thirc hl~n nhiern vu tai eo du doanhnghi~p.., ':

GIANG VIEN:

PGS, TSKH Nguy~n Van Minh, Vien tnrong Vien Kirili t~ va Thirong mai Quoc t~, BHNT,chuyen gia tu v~n v~ BSC & KPI.

Chung tOi 11J hao lii don vi c6 phuong phap tii€nkhai BSC&KPI phu hop nh~t veri di~u kien thirc t~cua Vi~t Nam hien nay.

THOl GIAN VA DIA DIEM:

1. Khai giang: Thir bay, ngay 11108/2012.

2. Thm hroug: 2 ngay, 4 buoi (sang: 08h30,- 11h30, chieu: 14hOO- 16h30).•••• L

~ LOp A (danh cho hoc vien khu vue Ha NQi): Sang va Chieu thir bay (11108/2012); Chieuthir tu (15/08/2012); Sang thir bay (18/08/20 i2); Tu v~n miSn phi Chieu thir bay(18/08/2012). .-

~ LOp B (danh cho hoc vien tinh xa): Sang va Chieu.thir bay (11108/2012); Sang va chieuchu nh?t (12/08/2012); Tu v~n miSn phi sau budi hoc,

3. Dia di~m: Vien Kinh t~ vii Thirong mai QU6c t~, nha A, Dai hoc Ngoai thuong, 56 91, ph6Chua Lang, B6ng Da, Ha N9i. .

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HOC PHi VA CHUNG CHi: .,'-.'

1. HQc phi: 1.900.000d/hQc vien (&1,b~o.9~';l chi phi tafli?u,va an nhe giiia gio).

(Uu atU: giam 20% voi cdc don vi ddng kY tren 3 h9C vien, va 10'% n€u ddng kY truce 10 ngay truce ngaykhai giang, 12% cho cdc h9C vien aCi tham du cdc chuong trinh dao tao cua Vien ElT).

2. Chimg chi: Do Vien Kinh t~ va Thirong mai QU6c t~, Dai hoc Ngoai thuong dp.I'" '

Tran trong kinh mm cac ca nhan, doanh nghi~p co nhu eftu dang>ky tham dg.

Chi ti~t xin li~n h~:

VI'.E:NKINH TE VA.THUONG ~I ouoc TETruong Dai hoc Ngoai tlnrong, 91 Chua Lang, D8ng Da, Ha NQi

Tel: (84-4) 32595158 (ext: 375, 376) Fax: (84-4) 37759632Website: http://eit.ftu.edu.vn; www.vietskills.net; www.keieijukuclub.net

Email: ei.t@flu.edu.vn. ngocbich3101®ftu.edu.ynPh'IJ.trach lap: Phuang Linh 01652357933; Hiii Y€n 0919327998

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CHUONG TRlNH KHOA HQC

NOIDUNG"BuAi1 TAng quan v~ BSC viIKPI

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• .Gioi thieu chung v~ BSC va KPI• Cac di~u ki~~'~fin thiet dS ap dung thanh cong BSC va KPI tai cac

doanh nghiep VN '• Thuan IQ'iva kh6 khan khi trien khai BSC tai cac Viet Nam• Nhan dien cac v~n d~ <1oDNlien quail d~n"quan tri muc tieu va danh

gia thanh tich• Thao luan v~ cac di~u kien dS trienkhai thanh cong BSC va KPI tai

DNVietNam. ,BuAi2 U~g dung BSC ,va KPI trona hoach dinh chi~n IU'O'ckinh doanh

• Nhan dien cac v~n d~ <1DN lien quan d~n h01;1Chdinh chien hroc kinhdoanh !

• Phan tich SWOT dS ra scat muc tieu kinh doanh hien tai cua DN IbQph~n -

• Xay dung Ban d6 chien hroc voi cac muc tieu chien hroc ngan - trungva dai han. .

• .Xac dinh KPI cho cac rnuc tieu chien hroc \

• The ghi diem'can.bang cac muctieu chien hroc,• Hinh thanh k~ ho~ch hanh dong dS dat .muc tieuThirc hanh tren thirc t~ cua DN. I

BuAi 3 Triin khai BSC viI KPI d~ quail tri muc tieu kinh doanh

• Phan b6 muc tieu chien hroc d~n don vi/nhom/ca nhan• Xac dinh KPI rnuc tieu ch~ don vVnh6~ca nhan'• The ghi diem can bang muc tieu cua.don vi/nhom/ca nhan

, . , ."• Ke h01;1Chhanh dQng cap, don vi/nhorn/ca nhan "• Thirc hanh theo don vi/nhorn/ca nhan (chon m~u theo yeu du)• Gioi thieu v~ KPI eo ban duce xay dirngtir nhat Icy cong viec• Xay dung mo ta cong viec cho nrng vi tri bang sir phoi hop gitra KPI

muc tieu va KPI eo ban -'. ,

• Roan thien he th6ng KPI t6ng hO'P.BuAi 4 Sfr dung BSC & KPI d~ ,danhlgia hi~u qua cong vi~c, tra IU'O'Dg-

thmmg viI tao dong IU'c "," . ' '• Roan thien h~ thong bao cao dS kiem scat KPI t6ng hop., Roan thien h~ thong daph gia viec thirc hien KPI t6ng hop• Xay dung Tu diSn nang lire dS do IUOngsir d6ng g6p cua nhan vien• Xay dung eo ch~ hrong thuongdua tren viec danh gia KPI va nang

lire d6ng g6p cua nhan vierr• Sir dung KPI dS tao dong lire lam viec. ,

• Sir dung BSC & KPI dS xaydimg he th6ng dao tao noi bo.BuAi 5 T A .;0: hf 1 ' 'U'van rmen p I

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• G~p gO'voi lanh dao met 86 DN da va dang trien khai BSC&KPI• Tu v~n dinh hu6ng cho'DN:v~ trien khai'BSC va KPI tai DN• TU' vftn tal eftu true ,DN tronz th<ri kV khiinz hoane.

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