Che Smith

Head of Advanced Technology and Business Innovation

5th December 2014

Eat, Sleep, Innovate, Repeat‘The role of technology in future service delivery’

What Innovation Means to MeTechnology Innovations that

could transform the Public Sector

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Introduction

My three passions – Innovation, Technology and the Public Sector

Romeo’s story Angelo Dundee Jens Lehmann The Virtual Consultant

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What does Innovation mean to me…

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‘Big organisations should follow start-ups methodology where they cheaply validate the idea assumptions before moving the idea to

product development. It will save lot of time & resources’

The key message – We Need To Move Quicker…

What does Innovation mean to me…

Innovation and the Generation Game

Seniors1928-1945

69-86

Boomers1946-1964

50-68

Gen X1965-1980

34-49

Gen Y (Millennials)

1981-199420-33

Gen Z1995-2009

5-19

Gen Alpha2010-2025

0-4

1928 1946 1965 1981 1995 2010 2025

Citizens with Complex needs

11.8%

Citizens light touch

23%

Citizens light touch

21.2%

Citizens light touch

20.1%

Citizens complex needs

17.7%

Citizens complex needs

6.2%

Citizens with complex needs = 35.7% Citizens with lighter touch = 64.3%Population projections 2015 – 2035

YearTotal

Population in Millions

Population Millions

Aged 75+

Percentage Aged 75+

2015 64.8 5.4 8.32020 67.2 6.1 92025 69.4 7.3 10.52030 71.4 8.1 11.32035 73.2 8.9 12.2

You can take classes online and

connect with experts

before you're 10 years old

This will be the most

entrepreneurial generation

Its become human nature to innovateGeneration Z – The Tech Zombies to the Screenagers

Gen Z account for 2 Billion

of the worlds population

No loyalty –¼ teens in the US have left Facebook

Well Informed, keen to collaborate,

growing up faster, They require instant

gratification

Phone minutes account for just 3% of

the time UK teens spend communicating

through a device

15% of Uk children under 10 would rather

give up food and sleep to play more on

their tablets.

Its become human nature to innovateGeneration Y – The Millenials

Entitled and Selfie obsessed

30% of Millennials use more than four devices a

day

They check their phones a minimum of

43 times day.

On average, they can do five tasks at a time, a huge improvement on the 1.5 tasks that Gen X are capable of.

Use technology to enhance their

real world experiences

More than 40% believe that losing their phone would be

worse than losing their

car

On line reputation is everything Social standing is based on retweets, likes, followers.

They have grown up with information at their fingertips

So what does this all mean?

Despite an increasing number of innovation-hungry citizens there are a large number of seniors and boomers that do not trust or understand technology.

As your workforce starts to evolve and Generation Y enters, It’s important to balance innovation and transformation so you don’t leave some of your community behind.

Its important to have a blend: quick high-impact innovations combined with longer term transformational innovations

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The part technology plays in the Public Sector

The networks are built and will become the foundations to drive towards transformation

YHPSN – Estimated Regional Spend & Savings

Spend Savings

Connectivity >£42mill+ >£19mill+

Services >£19mill+ >£6mill+

HPSN2 – This £90 million project was one of the largest examples of collaborative procurement in the

UK. Hampshire County Council now saves £1m annually.

CPSN – Improving services in the community while reducing county council network bills. A 50% cost

saving compared to the old network with the county council alone saving £1m annually.

The PSN Framework

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The part technology plays in the Public SectorEngaging the home

Home access to a computer and the internet can improve

children’s educational performance.

“Offline” households are missing out on a saving of

£560 per year from shopping and paying bills online

Harness social media. 53% of the UK population 34 million live Twitter 1 million people are using LinkedIn.

Improve Council’s ability to better reach out into digital communities,

and involve residents and businesses to gather feedback and

shape policy

The part technology plays in the Public SectorSmarter Education

Links to more hosted services

Tivo for schools

Open Data for schools

Encourage Mobile or Block?

Can the buildings be used for more?

Can the bandwidth be used for more?

Better links to Home learning

Schools pay for what they use

Village and town hub

Virtual Classrooms leading to

international learning

Bring schools capacity to account

The part technology plays in the Public SectorClever Cabinets

Open Data feeds from street

cabinets- Climate- Pollution- Footfall

- Unusual patterns

Open Data feeds from street furniture

Wi-Fi expansion from our Street

cabinets

Enlight – half the current street lighting costs

Intelligent parking schemes

By 2015 it is estimated that over 50 billion devices such as lamp posts, cars, bins and parking bays will be connected to the internet and have electronic sensors and or processors built into them.

The part technology plays in the Public SectorAssistive Care

Links to LG Trials with Assistive care

Sensara –Building controls

and the home monitoring of

movement and behaviour

Linking hospitals, GP,s, care homes and

home care.

Dynamic Health Systems.

Vitrucare platform – easy transfer of essential health measurements

The part technology plays in the Public Sector

Co-Location

We can take advantage of the consumer revolution

It can be possible for any personal device to securely connect to a councils systems and data.

Visitors are enabled to use public wifi facilities in civic buildings and staff can work with the equipment of their choice

The part technology plays in the Public SectorLinking education and the home

“The next generation of teachers, social workers, doctors, nurses, and all public sector workers will have grown up in a technical age and will have higher expectations on what

technology allows them to do.”

The Strategic Proposition

Knowledge cloud

Landing zone of shared services

Competition across zones

Local SME/Start up engagement

Facilitating innovation trials

Take services from the experts

Lessons learned with like minded groups

HPSN2

CPSN

YHPSN

LPSN

Alto Gnaritas

Network & Service Layers…’Driving more efficiency’

Connectivity

LAN Services

Network Applications

Network Solutions

The Workshops

Come and join us as we dig deeper into Innovation and the Public Sector challenge,

when we work through 3 dilemmas..

How far could shared services go?

How can we deliver more services in different ways ?

What does the digital challenge mean to

me?

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Is Innovation always positive? or for the generation Z audience… an Epic Fail?

BBC Radio 4 - Thought for the day