· Easy-to-Use · Easy-to-Install · Easy on the...

orecx.com

· Easy-to-Use · Easy-to-Install · Easy on the Budget

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Recording calls should be affordable, easy & reliable

• We’ve been in the call recording industry since 1987. We know

companies record calls for reasons that are important & vital to their

business. We just never understood why it was so expensive to purchase,

expensive to use & expensive to maintain a call recording system.

• We decided to build a call recording platform that was easy-to-use,

easy-to-install & easy-to-maintain. We also decided to make it

affordable, easy-to-buy.

• We have built a full-feature call recording platform that is 30%-70% less

expensive than the competition. We’ve made recording calls affordable,

easy & reliable.

• Receive the performance you expect from your recording solution and

have money left over to spend on growing your business.

· Easy-to-Use · Easy-to-Install

· Easy on the Budget

OrecX Call Recording

The issue is simple: You want to comply with regulatory requirements and improve customer service by recording and retrieving phone calls. You don’t want to disrupt operations, exhaust your annual budget or pay for expensive implementation services. The solution is simple: With Oreka TR, recordings can be indexed by time, agent/employee, date, group, and a variety of other fields, making for hassle-free, instantaneous record retention, search, and retrieval…all at a cost that is 30%-70% less than the competition.

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IT Departments want…• Easy installation & easy maintenance

• Use of their existing Servers & their preferred Operating System

• Unobtrusive packet-sniffing technology (no impact on VoIP network)

• Support of centralized deployments and remote site recording (scalable & non-proprietary)

• Web-based solution

CEOs want…• Quick ROI

• Affordable solution

• Meet compliance & risk obligations

• Improved customer service

• Increased employee productivity

OrecX offers…• Open file formats (always)

• Cross-platform: any Database - any Operating System

• Widely accessible API

• Customizable GUI

• Flexibility!




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PBX Support (partial listing)…



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• Financial Services

• Banking

• Collections

• Insurance

• Healthcare

• Call Centers

• Outsourcers

What they’re saying…

“The Oreka TR VoIP call recording application has enhanced our call

center operation by giving us easy-to-use performance management tools

that improve the customer/agent interaction and overall profitability of

our operations” - Todd Berger, TSG

“The traditional recording systems we looked at were proprietary with

limited integration flexibility. With Oreka TR, we implemented the whole

stack without any proprietary part. We got support from OrecX and we

also made a few in-house changes to the system that would not have

been possible with a traditional solution”

- Matt Roth, InterMedia Marketing



• Telcos

• Hosted Providers

• Utilities

• Retail

• Catalog

• Legal

OrecX Clients



Oreka TR

OrecX Supported PBXs (partial list):Alcatel Asterisk Avaya BroadSoftCisco Cosmocom Covad FonalityMitel NEC Nortel PingtelShoreTel Siemens Switchvox SutusTalkSwitch Taridium Tekelec TrixboxVertical Xorcom Zultys 3Com

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Server Requirements:- 2.6GHz*, 4 MB L2 Cache

*0-100 concurrent calls: dual core CPU*100-200 concurrent calls: quad core CPU

- 2 GB RAM- Two server-grade hard drives (one for OS, one for recordings)- Linux CentOS 5 (32-bit) or Windows (32-bit)

Codecs:G.711, G.729A, G.723.1, G.722, iLBC, GSM6.10Protocols:SIP, Cisco Skinny, H.323, MGCP, IAX2, RTP, Nortel UNISTIM

FeatureOreka TR Commercial

Version

OrekaGPL

Open Source

Records All Calls

On-Demand Recording

Live Monitoring

Call Playback

Screen Recording*

Quality Management*

Selective Recording

Look-Back Call Recording

Multi-Site Call Recording

Multi-tenancy for Hosted

Call Tagging/Exporting

Audit Trail

PCI Compliant

Fine-Grained Privileged Access

Auto –delete

File Management/archiving

Filtering (IP-DID Range)

Extended Codec Support

* available add-on module

20102010200920082007

TMC LABS Innovation AwardSpeech Technology Excellence Award Product of the Year -Customer Interaction SolutionsVON Magazine Innovator Award Winner Product of the Year - Unified Communications Magazine

Storage/Hard Drive sizing:Count 1.6 KBytes/second of recorded audio (GSM format...our default storage format). For example, 100GBs stores approximately 20,000 hours of audio.

VoIP Traffic:Before Oreka can start recording, ensure that VoIP traffic is seen on a server interface. Use port mirroring to get the traffic to the Orekaserver. Two popular options:-Port Mirror/SPAN monitor the entire VoIP VLAN so that all traffic to and from phones is intercepted.-Port Mirror/SPAN monitor the PSTN Gateways and the Signaling server.This is to ensure that both the media traffic and signaling are intercepted by the recorder.See this link for more Port Mirror options: http://orecx.com/docs/oreka-port-mirror-span.pdf

http://orecx.com/docs/oreka-port-mirror-span.pdf









• Evaluate employee performance• Ensure adherence to corporate procedures• Increase staff productivity

Create criteria to score and measure an agent’s skill sets based on your requirements.

Create evaluation questionnaires which are fully customizable for each group in your contact center.

Detailed reporting provides insight to your data – so you can make decisions based on your key metrics.

Standard reports are included, as is the ability to create and share custom reports.

With Oreka QM your call center can move beyond capturing customer contacts and start assessing how well your agents interact with your customers and how effectively your processes and technologies support them.

Drill-down reports:

Form-Level Summaries Calibration Tables Section-Level Details Question Level Details

Filter reports:

Date Range Groups/DepartmentsAgents Managers/Supervisors

Oreka QM (quality monitoring) is a flexible and easy to use platform to evaluate the performance of your agents and contact center.

Oreka QM

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Detailed accounts of customer-agent exchanges can be enabled with minimal impact on PC workstation resources, network bandwidth, and storage facilities as a result of advanced video compression algorithms.

· Improve the ability to monitor service quality to customers for a thorough analysis of the customer experience or agent skills

· Improve agent process adherence and prove standards compliance

· Improve the ability to troubleshoot or resolve disputes

· Carry out usability testing of agent application software and pinpoint flaws or inefficiencies

· Build a resource library of actual call handlingfor new agent training purposes

· Flexible & Reliable - industry standard protocol (VNC) and file format (fbs)· Scalable - 200 concurrent screen sessions per server (250KB/minute for typical agent screen activity)

Server Requirements:• 2.6GHz, 4 MB L2 Cache

Dual Core (1-100 concurrent)Quad Core (100-200 concurrent calls)

• 2 GB RAM• Two server-grade HD• Linux CentOS 5 (32 bit)

SC Workstation Requirements:• 1.2 GHz Pentium IV• 512 MB RAM• Windows 2K or better or Linux• Latest UltraVNC server version

Oreka SC Features:

Full-Motion VideoManagers can view the entire customer interaction, synced with the telephone audio, providing insight into the flow of business systems and processes.

Simple ConfigurationMultiple users can be configured using an intuitive interface. Monitoring can begin in a matter of minutes.

Multi-Level Access RightsAdministrators can assign permissions to managers for monitoring, screenshot recording, video, playback and reporting on individual employees and groups.

Multi-Site SupportLive monitor and record video from any location with the OrecX interface.

Search and RetrieveDesktop video recordings can be retrieved through searches by multiple criteria (date, user name, etc.).

ExportableSynchronized screen and audio exportable in mpeg4 avi files.

Oreka SC

Oreka SC (screen capture) is a powerful and easy to use platform to playback synchronized voice & video of your agents interactions.



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Our goal is 100% customer satisfaction

•The best way to make the right decision on your call recording platform is to try it for a few weeks

OrecX makes your decision easy

•Set it up to your specifications

•Test it under your heaviest call loads

•Challenge our product to exceed your expectations

You will see how easy OrecX products are to install, use, and maintain

•Start today by sending an email to [email protected] or call us at 1-312-895-5292




mailto:[email protected]

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