EA/PA & Admin Support - Brightstar · • Tackle conflict and courageous conversations FACILITATOR:...

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Brightstar.co.nz/eapa Brightstar.co.nz/eapaPA/Admin Support

Essential Management Skills for Senior EA/PAs & Admin Staff

Governance & Board Management Skills for EA/PAs

Masterclass for EA/PAs & Office Managers

The Strategic Executive Assistant: Business Acumen for Senior EAs & PAs

FEATURING OUR MOST POPULAR COURSES:

EA/PA & Admin Support

Public and in-house courses tailored for your whole support team

2018 COURSE PLANNER

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We train individuals. We train teams. We train your whole organisation.

Brightstar Training specialises in training your teams in the following areas:

Professional development which is attuned to

both your business & staff needs, gives great value

for money and has minimal disruption on daily

operations is no small feat. With 18 years’ experience

designing and delivering training courses and bespoke

programmes, Brightstar’s public courses, in-house

and customised training options make it easy to bring

about real change, with real results. We deliver New

Skills and New Thinking to your team.

Supervision, Management & Leadership

Marketing & Sales

CustomerService

Human Resources/L&D

Health & Safety

Operations & Production

Finance, Accounting

& Legal

Procurement, Supply Chain & Distribution

PA/Admin Support

Brightstar.co.nz

WELCOME TO BRIGHTSTAR

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Start now, by turning the page and

reviewing our EA/PA & Admin courses...

We focus on you, ask the right questions and

guide you to the right training solution.

CONTENTS ............................................................ PAGE

Introduction to Brightstar ................................................... 3

Essential Management Skills for EAs, Senior PAs

& Administration Professionals .......................................... 4

Governance and Board Management Skills for EAs & PAs 5

The Strategic Executive Assistant:

Business Acumen for Senior EAs & PAs ............................. 6

Masterclass for EA/PAs & Office Managers ........................ 7

Assertiveness, Influencing & Conflict Management

for Women ........................................................................... 8

Leadership Development for Women ............................... 9

Partnering with your Manager ......................................... 10

Essential Finance Skills for EAs & PAs .............................. 11

Project & Event Management for EAs & PAs ................... 12

How In-house Training works ........................................... 13

Public Course Pricing ........................................................ 14

PUB

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Essential Management Skills for EAs, Senior PAs & Administration Professionals

21-22 February 2018, Auckland 7-8 March 2018, Wellington 19-20 June 2018, Auckland 24-25 July 2018, Wellington 16-17 October 2018, Auckland 12-13 November 2018, Wellington

This is an intensive, interactive course that has been designed specifically to give you a comprehensive understanding of the management skills that will increase your effectiveness and productivity. You will learn key management techniques that will help you perform your role confidently, whilst maximising your value as an employee by proactively contributing to the overall effectiveness of your department or organisation.

KEY LEARNING OUTCOMES:

• Identify the critical skills for effective management • Examine the barriers to effective communication • Gain assertiveness techniques that will help you achieve

your objectives • Understand the fundamentals of effective project

management • Manage people for increased performance • Learn effective time management in a reactive support role • Deal with difficult people and workplace conflict • Set growth objectives for yourself and your role • Learn to deal effectively with stress

FACILITATOR: ELAINE MCMEEKING

Elaine is one of our top-rating facilitators who has worked extensively with managers and their EA/PAs in a very hands-on way, looking at how they can become more effective partners, their work processes, and how to set the EA/PA up to support the manager in the best way possible.

AVAILABLE AS

IN-HOUSE

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Governance and Board Management Skills for EAs & PAs

27 February 2018, Wellington16 March 2018, Auckland22 May 2018, Auckland28 May 2018, Wellington4 September 2018, Wellington8 November 2018, Auckland

Understand what good governance looks like and how you as the EA/PA can assist the Board, CEO and Management to achieve it. We will examine your role and responsibilities as a Board secretary, and take you through best practice examples of Board agendas, papers and minutes. The Masterclass will use a mix of presentation, case studies, exercises, and open discussion.


• Understand the principles of good corporate governance • Review common board structures and roles • Dive into board practice & processes • Roles and responsibilities of the board, CEO and

management • Your role as the EA as Board Secretary • The critical importance of confidentiality, security and

retention records • Understand directors’ legal duties and obligations • Explore the changing role and expectations on the board

FACILITATOR: ANNE BLACKBURN Anne has a background in journalism, public service, banking, governance and strategic advice.Concurrently with senior positions in a major New Zealand bank she took up board roles, becoming a full-time director ten years ago. Anne is also an experienced Director/Trustee in the not for profit sector across health, education and the arts.

Book now to save $300 check Super Saverclosing dates online

AVAILABLE AS

IN-HOUSE

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The Strategic Executive Assistant: Business Acumen for Senior EAs & PAs

28 February - 1 March 2018, Auckland29-30 May 2018, Auckland15-16 August 2018, Wellington9-10 October 2018, Auckland

Executive Assistants often get a unique insight into the business and how it operates, and this can be invaluable to their Managers and Executive Teams. This course will allow you to understand what your Executives’ key challenges are and the decision-making process within an organisation. The knowledge gained from the course will enhance your skills, knowledge and abilities to continue to widen the scope of your role.


• Recognise why Senior EAs and PAs need to be able to think strategically

• Understand key concepts that underpin the way executives think about business

• Identify the core components of business strategy and how they relate to your organisation

• Increase your knowledge in areas such as leadership, motivation and change

• Become familiar with core language and concepts that allow you to engage at a senior management level

• Think critically about situations so you can step up and make decisions when you need to

• Develop your credibility and value at the executive team level and retention records

• Understand directors’ legal duties and obligations

FACILITATOR: PAMELA CRONIN

Pamela works with people across a range of roles in organisations - from CEOs, Senior Managers, and Team Leaders to Subject Matter Experts, Administration Professionals, Teams and Volunteers. She has a deep understanding of how Senior EAs and PAs can optimise their value at a Senior Management level, as well as how to approach their roles more strategically.Pamela’s training courses combine rich, contemporary theory and provide activities and practical insights to help participants explore new information and ideas.

AVAILABLE AS

IN-HOUSE

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Masterclass for EA/PAs & Office Managers

6-7 March 2018, Wellington22-23 March 2018, Auckland8-9 May 2018, Auckland 20-21 June 2018, Wellington 28-29 August 2018, Wellington 25-26 September 2018, Auckland

To be successful you need to know yourself well and choose to take action to realise your potential. By building on your natural strengths and what’s important to you, you will grow your profile as an authentic, competent and successful professional. This popular Masterclass allows you to explore your personality and your strengths, and maximise your brain using the latest neuroscience research. You will learn how to achieve results by influencing others, managing behaviour that challenges you and build your leadership capability.


• Understand your natural preferences, strengths and potential for growth and formulate a development action plan and pathway for success

• Know how to effectively influence to better achieve goals • Create the right mind set to drive success, accessing the

amazing power of your brain • Spot opportunities for growth and leadership roles • Develop your strengths as a leader • Manage behaviour in others• Get results without authority

FACILITATOR: PENNY HOLDEN

Penny Holden brings 20 years business and workplace experience, expertise and knowledge. With an extensive background in behavioural sciences, psychology, education and organisational development and people capability, she applies this in simple and effective ways to her training courses and projects. Penny is particularly recognised for her ability to work with anyone at any level with respect and robust, appropriate learning methods.

To save, check Super Saverclosing dates online

AVAILABLE AS

IN-HOUSE

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Assertiveness, Influencing & Conflict Management for Women

20-21 February 2018, Wellington 20-21 March 2018, Auckland 15 -16 May 2018, Wellington 17-18 July 2018, Auckland 19-20 September 2018, Wellington 30-31 October 2018, Auckland

If you are a manager looking to get things done and get what you need whilst building your credibility and integrity, this is the course for you. Gain a clear understanding of what assertiveness looks like, and what it doesn’t.


• See through the common myths around gender communication

• Learn how social conditioning is influencing your communication

• Learn the pitfalls to avoid around communication, credibility and conflict

• The Assertive Woman - this can be you • The art of assertiveness - what does it take to cultivate it? • ‘Assertiveness’ and ‘Aggressiveness’ - what is the difference? • Explore your skills in speaking up, being clear and authentic • Learn to say “no” when you need to and feel great about it • Cultivate your power and influence • Tackle conflict and courageous conversations


Pamela works with people across a range of roles in organisations - from CEOs, Senior Managers, and Team Leaders to Subject Matter Experts, Administration Professionals, Teams and Volunteers. She has a deep understanding of how Senior EAs and PAs can optimise their value at a Senior Management level, as well as how to approach their roles more strategically.Pamela’s training courses combine rich, contemporary theory and provide activities and practical insights to help participants explore new information and ideas.

AVAILABLE AS

IN-HOUSE

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Leadership Development for Women

6-7 March 2018, Auckland 10-11 April 2018, Wellington 3-4 July 2018, Auckland 7-8 August 2018, Wellington 16-17 October 2018, Wellington 15-16 November 2018, Auckland

Even the most confident and competent women leaders sometimes need time to step away and gain clarity about their roles. This course challenges you to think about your identity as a leader, choose what you want, and work intentionally to make it happen. Learn how you can strategically position yourself within the wider organisation as an influential and proactive leader.


• Integrate the skills of management and leadership for maximum effectiveness

• Understand your personal power and where it comes from • Using 110% presence to radically improve the quality of your

relationships • From the office to the boardroom - operating across the

whole organisation • Work/life balance - a critical issue for female leaders • Learn to lead a team • Learn to stand up for yourself when your leadership is

challenged • Build resilience to get you through the hard times • Learn approaches to negotiate organisational politics, power

and gender issues • Become the master of opportunity management the

executive team level


I’ve learned to back myself! It’s okay to shoot for the moon. I will assess what strategies are

appropriate to better lead my people

NICOLA DEMAINE, WOMAN’S FOOTBALL DEVELOPMENT OFFICER, OCEANIA FOOTBALL CONFEDERATION

AVAILABLE AS

IN-HOUSE

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Partnering with your ManagerAs Executive Assistants, Personal Assistants and Administration professionals today are more closely involved with managers in decision making and problem solving at work, it’s not surprising that you might find yourself increasingly called upon to communicate, plan, solve problems and make decisions on behalf of your manager. Designed to enhance and improve your ability to support your manager and position, you’ll understand and learn techniques to be more effective at anticipating your managers’ needs, deal with prickly personalities, gain confidence, build trust and be more empowered to proactively manage situations that will impact on your manager.


• Defining your role and partnership with your manager• Getting more autonomy and authority to handle information• Understanding personality and its influence on types of

behaviour• How to establish cooperation and compromise with prickly

personalities• Gaining your managers trust in problem solving and decision

making• Learn to represent your Manager in a professional manner

IN-HOUSE TRAININGAll our courses are available as an in-house option for groups. If you have a team who require professional development, call one of our L&D Consultants today

to discuss your needs: 09 912 3616

Brightstar.co.nz/inhouse

AVAILABLE AS

IN-HOUSE

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Essential Finance Skills for EAs & PAsOn completion of this course, you’ll be able to understand and efficiently organise day-to-day financial administration and be able to support your manager by interpreting financial information and preparing budgets for small projects. You’ll also gain key skills to fast track your career. This course has been specifically designed for EAs and PA and assumes no prior financial knowledge.


• Understand core financial systems and processes, including financial reporting, budgeting and auditing

• Manage day-to-day finance administration and purchasing for your area

• Deal with creditors and debtors effectively• Put together a budget for your area or cost center• Understand budget and cost center statements• Apply accounting rules and make accruals• Understand credit control• Interpret basic financial statements• Understand how GST and FBT (fringe benefit tax) apply

WHO SHOULD ATTEND

• Executive Assistants• Executive Secretaries• Personal Assistants• Legal Secretaries• Office Managers and Admin Managers who have mastered

the basics of day to day finance and administration and want to understand higher level issues such as how to budget, how to manage costs and how to interpret cost centre reports

AVAILABLE AS

IN-HOUSE

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Time & Priority Management Successful people have infinite capacity for achievement, yet all too often they are frustrated by interruptions, meetings and last minute demands on their time. The urgent squeezes out the important and people can end up working harder, not smarter, getting tired and achieving less. Most of us can benefit from taking time out to reassess our priorities and working methods - and that’s exactly what this highly practical course has been designed to do.


• Identify the key aspects of time management that you personally need to work on

• How to focus on high payoff activities • Develop a robust prioritisation strategy • Setting and achieving your goals • Maximise your outcomes from interactions with others • Learn to manage interruptions • Regain control over your workload • Handling your paperwork and electronic overload • Kicking procrastination into touch

“I contacted Brightstar with a nonstandard, specialised training request. Brightstar were

great to work with and went above and beyond to arrange, facilitate and tailor the

training to suit our specific needs. I look forward to working with the Brightstar team

in the future.”CHRIS HARGREAVES, SHUTDOWN MANAGER,

FONTERRA AND DEVELOPMENT MANAGER

AVAILABLE AS

IN-HOUSE

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Project & Event Management for EAs & PAsThe role of an EA/PA is characterised by the ability to juggle multiple tasks - in any given day you may be involved in the organisation of meetings and conferences or be asked to play a part in the roll out of a new IT or administrative system.

If your responsibilities include event management and autonomous/departmental projects, ensure you understand the life cycle, planning & evaluation frameworks that exemplify a true event & project management professional.

Learn about these frameworks in the context of the EA/PA environment where projects & events must be coordinated and completed within the scope of a busy administrative and responsive role.


• The differences between a project and an event• Understand the key needs and drivers behind the brief• The planning framework for a successful event• Break activities into parts so you can accurately assign

schedules & costs• Important steps in the management process• Remaining flexible and contingency planning• Project Stages, Project communication; Project timings• How organisation and delegation can help to manage your

regular workload and minimise stress• Maximise organisation with event specific

documentation and toolkits• Risk Management- Identifying, anticipating,

managing and minimising risks• The importance of post event evaluation,

review & closure

Learn the techniques to help you plan and manage a stress free, memorable and effective event.

AVAILABLE AS

IN-HOUSE

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In-House Trainingis a great option!

BENEFITS OF FLEXIBLE IN-HOUSE TRAINING

In-house training is customisable, time and cost effective and produces the greatest business and

people performance improvement.

HOW IT WORKS: WORKING WITH YOU

Brightstar provides expert consultation, supportand advice every step of the way, from inception

through delivery and evaluation.

We work fast and can deliver all your training needs within a very short timeframe.

Call our team of L&D Consultantson 09 912 3616 today.

PUBLIC COURSES

Training individuals - Our public course calendar is extensive, so we’ve got a course for virtuallyeveryone in your organisation in Auckland,

Wellington & Christchurch. Our training facilitatorsare experts and our courses are consistently rated

Excellent by our customers.

Brightstar.co.nz/calendar

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ASK ABOUT OUR GREAT SAVINGS

Supersaver (SS) DiscountBook early and save $300

Bring a colleagueSave $300 on each additional delegate

(Bookings must be made at the same time, from the same organisation, on the same course)

HOW TO REGISTER

PHONE 09 912 3616

WEB Brightstar.co.nz/eapa

Prices above are excluding GST. 2.5% credit card surcharge applies.

PRICES SUPERSAVER (SS) LAST MINUTE

2-DAY TRAINING $2099 $2399

1-DAY TRAINING $1199 $1499

EA/PA & Admin Support - Brightstar · • Tackle conflict and courageous conversations FACILITATOR:...

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