EAMC 2014: 10 Online Tips to Get Butts in Seats

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CASSIE ROBERTS | PARTNERSHIP DIRECTOR

Transcript of EAMC 2014: 10 Online Tips to Get Butts in Seats

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CASSIE ROBERTS | PARTNERSHIP DIRECTOR

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WEBSITES? Why do we have

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TO MAKE MORE MONEY! To inform. To promote. To educate. To entertain.

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SOMETHING BUT

WAS MISSING

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HELP MORE PEOPLE! We wanted to

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SINCE THEN WE’VE BEEN ROLLING!

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Over 120 Events, Venues & Destinations trust Saffire!

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OVER 120 CLIENTS TRUST SAFFIRE!

0 10 20 30 40 50 60 70 80 90

2009

2010

2011

2012

2013

2014

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WE’D LOVE TO HELP YOU TOO!

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TOP 10

ONLINE TIPS TO GET BUTTS IN SEATS

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1

TESTING 123…

TESTING 123

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A/B TESTING • Figure out what works best.

• One of the best parts about online marketing.

• Can do multi-variant if you want!

• Use what you learned online to change your offline

marketing.

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AD EXAMPLE

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AD- BEST PERFORMER

• 35-64 year olds within 50 miles

• 43 clicks, 35 page likes

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GOOGLE HEAT MAP

BEHAVIOR>IN-PAGE ANALYTICS>SHOW COLOR

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CONTROL YOUR

OWN DESTINY

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DO YOU KNOW THIS MAN?

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MANAGE YOUR CONTENT

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…BUT ALSO HERE…

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…AND ALSO HERE!

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EMAIL MANAGEMENT

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TEXT MANAGEMENT

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JOIN THE “CLIQUE”

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HANG WITH THE COOL KIDS • Make a fun, small to click on your website.

• This will increase big clicks like purchases!

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SOCIAL BUTTERFLY

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VISITED WHAT’S THE MOST

BESIDES HOMEPAGE?

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EVENT SCHEDULE

NEXT TO YOUR SALES

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LET’S MAKE

A DEAL

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GET TICKETS

HERE!

BUY

TICKETS! TICKET DEALS

& DISCOUNTS

WHICH DOOR WOULD YOU CLICK?

1 2 3

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STEAL OF A DEAL • Make people feel like they’re getting a great deal.

• Family 5-pack

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BUNDLE TICKETS

• Four shows, one price

• Three small names, one big name

• Additional discount for more

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BUTTON NAMES

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ADD COUNTDOWN TO TIX

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CONSIDER PHILOSOPHY

OF THE WHEEL O’ CRAP

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THE PHILOSOPHIES: PEOPLE LOVE WINNING PEOPLE LOVE FREE STUFF

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PROMO CODES • Tie directly in the purchase process.

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PROMO CODES

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A PICTURE IS

WORTH 1000 WORDS

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PHOTO GALLERIES

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12 TIMES Video watchers are

more likely to purchase.

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VIDEOS BY TICKETS!

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PERFORMER VIDEO INVITE

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7 MAXIMIZE

THE SOFA

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My Parents

The Late 90’s

Now

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IMPORTANCE FOR REVENUE • Customers increasingly use mobile search to shop.

• 95% of all mobile searches are for local goods.

• 61% of all local searches result in a purchase.

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MOBILE PURCHASE

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DON’T FORGET TABLET!

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WHAT LEADS TO MOBILE PURCHASE?

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SAFFIRE MOBILE & TABLET

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BRING EMAIL

BACK FROM THE DEAD

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WHEN DID IT DIE?

WHEN YOUR GRANDMA

STARTED USING FACEBOOK

WHEN EVERYONE, EVEN YOUR

MOM, STARTED TEXTING.

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MOST PREDICTAVE OF A SALE

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TO SELL: Get lots of OPENS

Good subject line + From name

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BEST PRACTICES Subject recognizable

Action words

Not too spammy

Test Name vs. Venue Name

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TO SELL: Get lots of CLICKS

Good content & images

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USER RESPONSE

I want to buy a ticket so I can experience that too!

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FACE THE NEW FACE

OF FACEBOOK

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THE NEW FACE • Facebook now only shows 3% of posts from businesses

organically in the newsfeed.

• Post and advertise or don’t post. • Advantages: Great reach & targeting

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YOUR SOCIAL STRATEGY • Don’t focus on Vanity Statistics.

• Instead focus on likes, shares & comments.

• Organic way to boost posts

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YOUR SOCIAL STRATEGY Leverage pop culture:

• Show customers you love the music, shows, etc. they do

• Be Ready when something happens you can use

• Examples: Harlem Shake, What does the Fox Say, etc.

• Be relatable-could even be the weather!

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YOUR SOCIAL STRATEGY • Post and advertise or don’t post.

• Advantages: Great reach & targeting

• Don’t focus on Vanity Statistics

• Instead focus on likes, shares & comments

• Organic way to boost posts

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SELFIES

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TAKE A CROWD PHOTO

SAY CHEESE!

On Facebook & Instagram: #EAMC2014

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IF AT FIRST YOU

DON’T SUCCEED...

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RUN FORREST RUN • Go back to reevaluate your tests.

• Phone a friend.

• CALL SAFFIRE! WE CAN HELP!

• Unique position of working with so many venues.

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GET A FREE CONSULTATION!

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FREE ONLINE MARKETING TIPS

Website www.saffireevents.com

The Amplifier www.saffireevents.com/podcast

Facebook Saffire Events

Twitter @SaffireEvents

Instagram saffireevents

Pinterest saffireevents

YouTube saffirestudio

Questions?

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LEAVE US YOUR CARD We’ll send you:

• These slides

• A free subscription to The Dirt online marketing newsletter

• Invitation to ongoing educational webinars

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512-430-1123

[email protected]

www.saffireevents.com/customers.aspx