Eacom Vip300 Training

EACOM VIP300 IP Phone TrainingEACOM VIP300 IP Phone TrainingEACOM VIP300 IP Phone TrainingEACOM VIP300 IP Phone Training

11/14/200811/14/2008

AgendaAgenda

MARKET OVERVIEWMARKET OVERVIEWMARKET OVERVIEWMARKET OVERVIEW

SOLUTION FAMILYSOLUTION FAMILYSOLUTION FAMILYSOLUTION FAMILY

FUNCTION IN DETAILSFUNCTION IN DETAILS

Confidential and Proprietary, Eacome Inc. 2008 2

Business Customers ConcernsBusiness Customers Concerns

Growth Cost FunctionGrowthFuture growth

requires integration of voice video and web

CostEver-increasing

communication cost

FunctionEffectively communicate

with customers and partners, internal voice, video and web management operation


EVS3040/3080 Target MarketEVS3040/3080 Target Market• Telephone

Marketing• Customer Support

• Chained Business• Outsourcing• Transportation • Customer Support

• Hotline• Command and

Dispatching Center

• Transportation

Business Model

Functionality Requirement

Size Consideration

Customization Demand

• Small and Middle sized Business

• Clinic• Hospital


Main Factors Affects VoIP DeploymentMain Factors Affects VoIP DeploymentService Quality

Reliabilities – VoIP has yet to prove as reliable as plain phone systemComplexities – traditional IP PBX has to integrate different components from different vendors, e.g. media gateway, SIP server, voice mail, conference bridge, IP phone, conference phone,

Asterisk like PC based system is prone to various of mis-configurations and system failuresVoice Quality is ChallengingVoice Quality is Challenging

LAN QoS – virus, wiring quality, room qualityWAN QoS – broadband bandwidth, packet loss, jitter buffer, Gateway Voice Quality– reliability voice qualityGateway Voice Quality reliability, voice qualityIP Phone – compatibility issues, interoperability issues, low cost usually means low quality.

Cost Advantage

CapEx is significantly higher than analog PBX basic configuration 4 5 times more than analog IP PBXCapEx is significantly higher than analog PBX — basic configuration 4-5 times more than analog IP PBX with similar functionsHigher OpEx – requires VoIP hardware, software, network expertHigher integration cost – installation, setup and technical support are expensive.g g , p pp p

Limited Functionalities

Open source system has poor performance, proprietary system has poor interoperability Application development is complicated and expensive for proprietary systems

Confidential and Proprietary, Eacome Inc. 2008

Application development is complicated and expensive for proprietary systems

6

EACOM Business Communication SolutionEACOM Business Communication Solution

Company LAN

Branch Office VoIP

Service Provider


Provider

EVS3040 Carrier Deployment ModelEVS3040 Carrier Deployment Model• Centralized service control• Assuring service quality• Providing operation value

• Drive more VoIP traffic• Distributed application &

deployment requires less CapEx• Providing operation value-added service.

deployment requires less CapEx

• Customer purchase device


Customer purchase device• Customer control user

application

EACOM Business VoIP Solution ChartEACOM Business VoIP Solution Chart

EVS30xx IP PBX and Collaboration Server

EIPVIP

Enterprise EIP Economic

VoIP Phone

Enterprise VoIP

Speaker Phone PhonePhone

VoiceCrystal IP Professional VoIP

Conference Console

Confidential and Proprietary, Eacome Inc. 2008

Conference Console

10

VIP300 Deployment Scenario 1VIP300 Deployment Scenario 1

All the IP Phones and PBX are within the

Company LAN

PBX are within the same local area network, no firewall and NAT traversal LAN issues

IP PBX


VIP300 Deployment Scenario 2VIP300 Deployment Scenario 2STUN or TURN based NAT traversal solutions has to be deployed

STUN and TURN Server

Company LAN NAT/FIREWALLLAN NAT/FIREWALL

IP PBX Branch Office

NAT/FIREWALL

IP Phone and PBX are not in the same local area networks, PBX has to provide nat traversal

bilit

Office


capability

VIP300 Deployment Scenario 3VIP300 Deployment Scenario 3

VIP300 has built-in router function that can directly connect to broadband

VoIP Service Provider

connect to broadband connection

ADSL ModemADSL Modem or FTTH or

Cable Modem

LAN


Hook up the PhoneHook up the Phone


7.5V DC Power PC or other LAN devices

Broadband or SIP server

Phone Headset

Phone KeypadPhone Keypad

Volume

Phonebook

DTMF Digit Pad

Conference

VoiceMail Light

Pad

Hand-free

Hold line


Transfer Call

VIP300 Quick Start GuideVIP300 Quick Start GuideCheck VIP300's IP address MENU+4+5Restart Phone MENU+7+7Default Configuration WAN port DHCP Client, LAN port 192.168.123.1, NAT mode enabledPSTN Dialing Dial 0*# to choose PSTN dialingPSTN Dialing Dial 0*# to choose PSTN dialingChoose Line Dial 1*# and hang up to choose line 1.

Dial 2*# and hang up to choose line 2.Dial 3*# and hang up to choose line 3.

Call Hold A calls B, B picks up call. A press HOLD, B is put on hold. A gets another line, A calls C. C picks up call. A switch call between B and C by pressing VMS. A hang up B by press DEL.

Attendant Call Transfer A calls B, B picks up call, B press TRANSFER, A is put on hold and B gets another line. B dial C's number and press '#/SEND' key and hang up. C picks up phone, A and C are in call.

Blind Call Transfer A calls B, B picks up call. B press HOLD and TRANSFER and dials C's number. PBX hangs up , p p p g pB. A will hear ringback from C. C picks up call, A and C are in call.

3 Way Conference A calls B, B picks up. A press HOLD to put B on hold. A gets another line. A calls C, C picks up call. A press CONF to put B and C in 3 way conference.

3 Way Transfer A calls B B picks up A press HOLD to put B in hold A gets new line3 Way Transfer A calls B, B picks up. A press HOLD to put B in hold. A gets new line. A calls C, C picks up call. A press CONF to put B and C in 3 way conference. A hang up the call, B and C are in call.

Call Park/Pickup(requires PBX support)

A calls B, B picks up call. B press HOLD and TRANSFER and dials extension 700. PBX gives B a new number, e.g 701. B hang up the call. B goes to another Phone and dials the assigned

b d llnew number, B and A in call again.

Check VoiceMail A's Phone's VMS is light. A calls 1603 to retreive the voice mail. Or A calls 1604 and dial the user extension and password to retreive the voice mail.

Call Forward Press FWD and to enable, press FWD again to disable. Forward number can be set in LCD


menu or WEB GUI.Do Not Disturb Press DND to enable, press DND again to disable

Login to the Phone’s WEB GUILogin to the Phone s WEB GUI

Please note the correct web Use default information to login to phone’s web GUI

User name: rootPassword: test

Please note the correct web server address is http://[ip phone address]:9999

Password: test


WEB GUI GuideWEB GUI Guide

VIP300’s firmware version informationinformation

VIP300’s configuration item menu


Set Network ParameterSet Network Parameter

Network configuration itemsconfiguration items, see user guide for more details

WAN and LAN port can be chosen to work in NAT or bridge mode,

WAN side supportsFixed IP DHCP clientDHCP clientPPPoE


Save and Apply ChangesSave and Apply Changes

Please remember to save changes every time you make changes to the settings, after saving the phone will automatically restart to make


will automatically restart to make change effective

SIP ConfigurationSIP Configuration

VIP300 supports 3 SIP realms each h i di id l SIPcan have individual SIP server

setup, e.g. 3 different service providers

Standard SIP registration information, don’t forget to enable account

Message Waiting Indicator enable for voice mail service


for voice mail service

Auto ConfigurationAuto Configuration

VIP300 supports automatically configure the phone based on phone’s MAC address through HTTP FTP and TFTP protocolsHTTP, FTP and TFTP protocols


VIP300 supports automatically software and firmware upgradesoftware and firmware upgrade through HTTP, FTP and TFTP protocols


Other Phone FeaturesOther Phone Features

Other phone features such as call forwarding, time server, handset/speaker volume and gain, dial plan

d l l k b t i h f tand alarm clock can be set using phone features menu


Eacom Vip300 Training

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