E News Mobile Application ULBV002

Proposal for Development of Mobile Application for ULB

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Techno Commercial Proposal on

Development of

Mobile Based Citizen Centric

Engagement Platform

E-Newsfeed | Discussions and Polls | Grievance Management


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1. About ULTS

UL Technology Solutions (ULTS) is a leading IT/ ITES Solution provider for Public/ Private/

Co-Operative enterprises. We deliver state of art integral solutions to solve high impact

business challenges of our clients and thereby helping in growth of all stake holders

involved in the business. With our excellent delivery and quality, ULTS got certification for

ISO 9001:2008 in our portfolio.

The Company is officially promoted by Uralungal Labour Contract Co-Operative Society

Ltd. (ULCCS Ltd.), which is more than 87 years old Co- Operative giant in construction-

civil project domain. As the societys main motto is the total social uplift and employment,

they started supporting IT initiative to maintain the balance between traditional and

modern employment culture. ULTS started operating with GIS applications and

topographical survey (GPS and Total Station). In a short span of 4 years we diversified

the solutions and product range to e- Health, Consulting, Transport Solutions, Enterprise

Turnkey Solutions (ETS) and the list is still expanding in a rapid and stable manner.

ULTS leadership team is an excellent blend of young minds and experience. The company

is promoted and owned by 9 decade old co-operative giant named Uralungal Labour

contract co-operative Society Ltd (ULCCS LTD.) and we inherits the value systems from

our parent ULCCS LTD.

WE ARE

A creative team of young minds

Driven by passion and dedicated to what we do

Ready to deliver results for the growth of all

OUR PROMOTOR- ULCCS LTD

Asias on of the largest labour contract co-operative society

More than 84 % Capital Share Investment by Govt. of Kerala

Nine decade of experience in labour management and on time, quality project

delivery

ISO 9001: 2008 certification

More than 1500 Members and 2000+ employees

More than 5500 completed projects and 300+ ongoing projects

ACCREDITED BY

Local Self Governance Dept., Govt. of Kerala

Dept. of Co-Operatives, Govt. of Kerala

Dept. of Labour, Govt. of Kerala

Dept. of Tourism, Govt. of Kerala


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2. Introduction

Urban local bodies (ULBs) are local self-governing institutions and constitute the third tier

of governance systems in India. They attend to the day-to-day needs of a community,

such as roads, street lighting, water supply and sanitation, solid waste management,

primary education, parks, public health, and so on. Most of the citizen- government

interaction occurs at the municipal/local level in India, therefore, these ULBs are required

to orient their activities towards the satisfaction of citizens to build confidence among

them. ULB are the primary institution that provide direct services to many areas of a

locality.

In order to provide the services with better quality and to build a happy customer base it

required continuous engagement of the citizens, discussion and also to have an option of

complaint management system. From ULB stand point view they need a platform for

providing and educating the citizen with various schemes that they provide and new

projects and developments that they made. We propose a total platform to address all this

issues and make it a citizen centric driven system and to promote the people engage in

the decision making process.

The platform is intended to engage the public in governance and to make them aware of

the developmental activities of the organization in a broader manner. It helps user to get

notification on certain key dates like Tax payment, Polio vaccination etc. Application also

will be a community driven with managed by the department administration. A provision

of E Magazine is also included to showcase certain success stories of the ULB and the

citizens in the ULB in certain areas like agriculture business or a process implemented

3. Product Concept

The concept is to develop a news publishing portal for ULB with social engagement

platform and an additional complaint booking space. Any user with a valid ID card can

register in the application using Voters ID/ Pancard /Adharcard and the mobile number

and name. Email can be optionally include. Once the User is registered he/she can engage

in the social platform for various polls and discussions. User can book a complaint

regarding a specific matter (Road Repair, Water supply, street light issue etc.). This

complaint will be registered in the name of the user and the ID provided initially. Also in

future we can provide the provision of attaching other users to a user by the acceptance

of invitation.

The system brings more efficiency and transparency in decision making, and will be

milestone in the public citizen services space. This virtually will make all the decision


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making process in a citizen centric approach. Web based platform aims to reach the users

who dont use a smart phone. Centralised architecture will provide access in various citizen

service centres like Akshaya and kudumbashsree offices. Web based application will allow

such centres to help user in registering complaints, track their complaints and to help in

making the problem solving in a transparent and efficient way.

This application will bring a new dimension in citizen services space and will boost the

confidence in governance and governing bodies. We also provide integration of the various

tax payments, bill payment in future where it will one platform for all citizen services

4. Scope of the Work

To develop and host a comprehensive Mobile and web based platform for

integrating e News, grievance management and Citizen engagement

To provide post implementation support for the hosted application

To provide update patches and new features through the course of support

5. Technology

Different Layers of Application

Design and Architecture

When designing an application or system, the goal of a software architect is to minimize

the complexity by separating the design into different areas of concern. For example, the

user interface (UI), business processing, and data access all represent different areas of

concern. Within each area, the components you design should focus on that specific area

and should not mix code from other areas of concern. For example, UI processing

components should not include code that directly accesses a data source, but instead

should use either business components or data access components to retrieve data.

Presentation Layer Components

User interface (UI) components. User interface components provide a way for users

to interact with the application. They render and format data for users. They also acquire

and validate data input by the user.

User process components. User process components synchronize and orchestrate user

interactions. Separate user process components may be useful if you have a complicated

UI. Implementing common user interaction patterns as separate user process components

allows you to reuse them in multiple UIs.


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Business Layer

Key Business Components

The following list explains the roles and responsibilities of the main components within the

business layer:

Application facade (optional): An application facade combines multiple business

operations into a single message-based operation. You might access the application faade

from the presentation layer by using different communication technologies.

Business components: Within the business layer there are different components that

provide business services, such as processing business rules and interacting with data

access components. For example, you might have a business component that implements

the transaction script pattern, which allows you to execute multiple operations within a

single component used to manage the transaction. Another business component might be

used to process requests and apply business rules.

Business entities: Business components used to pass data between other components

are considered business entities. The data can represent real-world business entities, such

as products and orders, or database entities, such as tables and views. Consider using

scalar values as business entities. Alternatively, business entities can be implemented

using data structures such as DataSets and Extensible Markup Language (XML)

documents.

Business workflows: Many business processes involve multiple steps that must be

performed in the correct order and orchestrated. Business workflows define and coordinate

long-running, multi-step business processes, and can be implemented using business

process management tools.

Data Access Layer

Data access logic components. Data access components abstract the logic necessary to

access your underlying data stores. Doing so centralizes the data access functionality,

which makes the application easier to configure and maintain.

Data helpers / utilities: Helper functions and utilities assist in data manipulation, data

transformation, and data access within the layer. They consist of specialized libraries

and/or custom routines especially designed to maximize data access performance and

reduce the development requirements of the logic components and the service agent parts

of the layer.

Service agents: When a business component must use functionality exposed by an

external service, you might need to create code that manages the semantics of


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communicating with that service. Service agents isolate your application from the

idiosyncrasies of calling diverse services, and can provide additional services such as basic

mapping between the format of the data exposed by the service and the format your

application requires.

Service Layer

The service layer is made up of the following components:

Service interfaces: Services expose a service interface to which all inbound messages

are sent. The definition of the set of messages that must be exchanged with a service, in

order for the service to perform a specific business task, constitutes a contract. You can

think of a service interface as a faade that exposes the business logic implemented in the

service to potential consumers.

Message types: When exchanging data across the service layer, data structures are

wrapped by message structures that support different types of operations. For example,

you might have a Command message, a Document message, or another type of message.

These message types are the message contracts for communication between service

consumers and providers.

Application Architecture of Mobile Client


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Server Architecture

Development Environment

Server configuration

Hardware: Zeon server class machine

Server: Windows server 2008 r2 or above (64 bit)

Processor: 64 bit processor

Storage: 1 TB or above disk space

Memory: 16 GB

Client configuration

Client: Android (version jelly bean or above)

Database: SQL server 2008 or above or MySQL


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6. Product Wire frame

Application Initialisation Screen

Application Login Page/Sign up Page


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Home Page: E-Newsletter

An e- newsletter is a typical news feed to provide upto date news about the ULB, New

scheme, new projects, developmental activities new appointment etc. Also there is a

section for publishing weekly or monthly magazine which will focus or certain unique

stories in the ULB geography and about some topic of interest to its subscribers.


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Public Complaint Registration

This section enable the registered user to put a complaint with location and photographs

attached for specific services or department. Once user booked a complaint he will get a

unique token number with which he can track the status of the complaint.

There will sub category and department wise option for the user to select the particular

category. Once he select the category or department the page will be navigated to the

next section where he can select the type of complaint

From their user can select the type of the complaint from a pre-defined template or user

can create a custom generated subtype of the complaint. The location of the complaint

will be fetched from GPS setting of the smart phone or in web user can input the location

through a Google map interface. Once the information is filled application provides a

provision of uploading the time stamped photographs to avoid the fake complaints


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Discussion and Poll Section

This section is dedicated to take the opinions on certain topics, Administrators can take

the vote of opinion from public in going ahead with a projects, developmental activity or

improvements program.


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7. Product Development Plan

8. Delivery Milestones

Sl. No Deliverables

W1 W2 W3 W4 W5 W6 W7 W8 W9 W10 W11 W12 W13 W14 W15 W16

1 FRS

2 SRS

3 User Interface

4 Prototype

5 E News Feed

6 Polls and Discussion

7 Grievance Management

8 Beta Product

9 Product Testing

9 Go Live

Timelines


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9. Hosting and Administration

The Application will be hosted in urban Local Bodys Local server or ULB need to get

permission to host on state owned data centre

The Administration and Data updation and management of the application will be done

by Urban local Body if not ULTS will the responsibility of the same with additional cost

10. Budget Layout

Sl. No Items Description Rate Tax Total

1 Application Development

3,000,000.00

420,000.00

3,420,000.00

2

Application Maintenance for

Second Year

600,000.00

84,000.00

684,000.00

3 Application Maintenance for third Year

600,000.00

84,000.00

684,000.00

3 Total

4,788,000.00

11. Payment Terms and Conditions

20% of the Development cost should be paid in advance against Work Order and Agreement Signing

20% Payment against SRS and FRS sign off

20% payment against Proto Type Development with news feed and approval

15% Payment against Discussions and polls module approval

15% Payment against Grievance Management Module Approval

10% Payment against Go live Certificate

All the payment should be made to ULTS

The commercial offer is valid upto 90 days from the date of submission

The AMC should be paid in advance every year

End of the Document

E News Mobile Application ULBV002

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