Guatemala City, Guatemala - UCL - London's Global University
[e-Government Program City Paper : Guatemala City]
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Transcript of [e-Government Program City Paper : Guatemala City]
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Guatemala…
Country of Eternal Spring
City Paper
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Agenda
Questions and Answers
How this Training Program would cointribute to Guatemala City´s improvement of e-Government /ITS
Key Strategies to Overcome Obstacles and Challenges to e-Government /ITS
Challenges and Obstacles in the Process of Planning and Implementation of e-Government /ITS
Current Status of e-Government /ITS Implementation
General Facts of the country
Guatemala …
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General Facts of the country
Guatemala …
Region of Latin America
108,800 km
Official Language Spanish and 24 languages
15 million people
Dry and rainy season
Lower-Middle Income Country
HDI 135/188
Capital: Guatemala City, 3 million population
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Current Status of e-Government /ITS
Implementation (indicators)
Guatemala …
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EGovernment Index 2012
Chile
Colombia
Costa Rica
Guatemala
Mexico
Republic of Korea
Sierra Leone
United States of America
Uruguay
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Current Status of e-Government /ITS
Implementation (qualitative)
Guatemala …
A work culture based on paper.
Lack of information, systematization
Poor Governance
Citizens are not at the core of public service
Inefficiency, long waiting time
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Challenges and Obstacles in the Process of
Planning and Implementation of e-Government /ITS
Guatemala …
Political (regulations, political will).
Social (Computer training & culture).
Economical (budget & y establishing funds).
Technologic (access & connectivity).
Administrative (Process decentralization).
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Key Strategies to Overcome Obstacles and
Challenges to e-Government /ITS
Guatemala …
Make public local expenditure more productive
& transparent: To inform about administrative /
financial expenses to the citizens.
To facilitate citizens’ access to public services: To
implement online services and provide citizens
access in an efficient and effective way.
Increase competitiveness: To promote
Knowledge Economy.
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Key Strategies to Overcome Obstacles and
Challenges to e-Government /ITS
Guatemala …
• Improve governance: Elimination of arbitrary
decisions through the use of IT and application of
technology to process and process management.
• Enhance interaction between citizens and their
representatives in the public sector through
convenient online services
• Generate shared-responsibility environments:
Good governance processes supported on
electronic democracy
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How this Training Program would cointribute to Guatemala
City´s improvement of e-Government /ITS
Guatemala …
Transparency
Efficiency
Opportunities
Speed
Integration
Security
Ease of Use
Service Excellence
Upgradeable
Effectiveness
Democratization
Scalability
Coverage
Accuracy
Knowledge Transfer
Simplification
Governance
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