E-Government Literacy at the Library R ebekah Eppley O akland P ublic L ibrary
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Transcript of E-Government Literacy at the Library R ebekah Eppley O akland P ublic L ibrary
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E-GOVERNMENT LITERACY AT THE LIBRARY
Rebekah EppleyOakland Public Library
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The Mission of the Oakland Public Library is to
Inform
Inspire
Delight
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Government Documents
Inform, yes.
But Inspire?
Delight?
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Oakland Public Library designed E- Government Literacy at the Library to:
• Make library users aware of the e-government and community resources available to them.
• Help library users access these e-government and community resources.
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What do our patrons want?
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FDLP Survey• Create online tutorials to explain
government activities.
• Government content is difficult to find.
• 60% can’t find the government resources they need.
• 43% said more training should be available to patrons.
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Old Model
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New Model
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Print Toolkit
Insert Picture
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Electronic Toolkit
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Collection Development
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Partners• Alameda County Small Business
Development Center
• Legal Assistance to Seniors
• East Bay Community Law Center
• Association of Bay Area Governments
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Community Programs• 7 Community Programs and 2 Staff
Trainings with 180+ participants
• Majority said they increased their knowledge of e-government resources
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What Happened• Participants learned where to look for e-
government resources.
• Attendees were given a platform to ask questions and receive answers.
• Participants shared specific situations.
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What our Patrons Said• “I can do this at home?”
• “Ordinarily you have to walk into a huge system and you don’t know where to start. This [program] is like an arm into the system.”
• “Now I know where to access housing resources in the city of Oakland.”
• “Thank you for a great evening. Please consider 1 or 2 meetings like this each month.”
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Calls for More Partnerships
• Alameda County Small Business Development Center
• ASCEND School