Ravi RohillaCommunity Medicine

PGIMS, Rohtak

e- Governance

CONTENTS

• Governance• e-governance• e-Gov scenario(international and national)• Scope of e-Gov• National e-Governance Plan• Mission Mode Projects(MMP)• e-Gov Infrastructure• e-Gov Initiatives at States level• e-Gov Readiness Index• Haryana Scenario

“The complex mechanisms, processes, relationships and institutions through which citizens and groups articulate their interests, exercise their rights and obligations and mediate their differences”.

Involves exercise of political, economic and administrative authority to manage the affairs and “the manner in which power is exercised in the management of a country’s economic and social resources for development”

Governance is not the exclusive preserve of the government. It extends to civil society and the private sector. It covers every institution and organization from family to the state.

Governance

“Governance implies the processes and institutions, both formal and informal, that guide and restrain the collective activities of a group. Government is the subset that acts with authority and creates formal obligations.

Governance need not necessarily be conducted exclusively by governments. Private firms, associations of firms, nongovernmental organizations (NGOs), and associations of NGOs all engage in it, often in association with governmental bodies, to create governance; sometimes without governmental authority.”

Governance

“E-Government refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government.

- World Bank (www.worldbank.org) definition

E-Government is the use of information and communication technologies (ICTs) to promote more efficient and effective government, facilitate more accessible government services, allow greater public access to information, and make government more accountable to citizens.

- Working Group on E-government in the Developing World (www.pacificcouncil.org)

E-Government

E-governance is the use of Information andCommunication Technology(ICT) by the government, civil society and political institutions to engage citizens through dialogue and feedback to promote their greater participation in the process of governance of these institutions.

- Prof. Subhash Bhatnagar (IIM-A)

e-Governance

E-governance is the public sector’s use of information and communication technologies with the aim of improving information and service delivery, encouraging citizen participation in the decision-making process and making government more accountable, transparent and effective.

E-governance is generally considered as a wider concept than e-government, since it can bring about a change in the way citizens relate to governments and to each other.

E-governance can bring forth new concepts of citizenship, both in terms of citizen needs and responsibilities.

Its objective is to engage, enable and empower the citizen.”

e-Governance

M-government refers to the use of wireless technologies like cellular/mobile phones, laptops and PDAs (Personal Digital Assistants) for offering and delivering government services.

M-government is not a substitute for e-government, rather it complements it.

M-Government

e-Governance: International Scenario

Many countries have initiated e-Governance programmes in order to make government and its agencies efficient, more responsive and transparent. Some of these initiatives are:

United States In July, 2001 an initiative known as ‘Expanding Electronic

Government’ was initiated as a part of the President’s Management Agenda. The objective was to make use of information technology to eliminate wasteful federal spending, reduce governmental paperwork and improve government response time to citizens. This expansion of e-government had three guiding principles: i. It should be citizen-centered and not bureaucracy or agency-centered.ii. It should produce measurable improvements for citizens. iii. It should be market-based, aimed at promoting innovation.

The importance of e-Governance was also recognized by the US Congress which resulted in the passage of the E-Government Act of 2002 which was signed by the President on December 17, 2002.

United Kingdom(UK)

• In April 2000, the Cabinet Office in the UK came out with the document ‘E-Government: A Strategic Framework for Public Services in the Information Age’. The strategy has four guiding principles:Building services around citizens’ choices Making Government and its services more accessible

over the internet and through mobile phones, digital TV, call centres and personal computers

Social inclusionUsing better information.

New Zealand

The New Zealand Government came out with its e-government vision document in May 2000 and an ‘E-Government Unit’ was established by the State Services Commission (SSC) in July 2000. In April 2001, the government came out with its ‘E-Government Strategy’

This vision was supported by a time-bound mission: “By 2004, the Internet will be the dominant means of enabling ready access to government information, services and processes.”

e-Governance: Indian Scenario

The Government of India kick started the use of IT in the government in the right earnest by launching number of initiatives. Establishment of the National Taskforce of Information

Technology and Software Development in May 1998Adoption of “Information Technology (IT) Act, 2000 by

the Government of India to provide legal framework to facilitate electronic transactions.

The Government approved the National E-Governance Action plan for implementation during the year 2003-2007.

Setting up of a High Powered Committee (HPC) with Cabinet Secretary as its Chairman

Designating a Joint Secretary level officer as IT manager in every Ministry/Department;

Instituting websites by almost all Ministries and Departments and providing information on aspects such as their objectives, policies and decisions, contact persons, etc.

Scope of e-government

Government-to-government (G to G), Government-to-citizens (G to C), and Government to business (G to B)

It is felt that governments at the union, state and local level must enhance and update their own internal systems and procedures before electronic transactions with citizens and business are introduced.

Government-to-government (G to G)

Government to government(G to G) involves sharing data and conducting electronic exchanges between various governmental agencies.

Benefit are Cost savings, which is achieved by increasing the speed of the

transactions, Reduction in the number of personnel necessary to complete a

task, and improving the consistency of outcomes. Another advantage, which flows from this, is

Improvement in the management of public resources. In many respects, the government to government (G to G)

sector represents the backbone of e-government.

Government to citizen (G to C)

Government to citizen (G to C) facilitates citizen interaction with government, which is primary goal of e-government.

This attempts to make transactions, such aspayment of taxes, renewing licenses and applying for certain benefits, less time consuming and easy

to carry out. Government to citizen initiatives also strives to

enhance access to public information through the use of websites and kiosks.

Further, one of the main goals of implementing these initiatives has been to create a “single window” where citizens can carry out variety of tasks, especially those that involve multiple government departments, without requiring the citizen to initiate contacts with each government department individually.

Thus, the G to C initiatives is driven by an urge to provide “better government” through improved efficiency and more reliable outcomes.

Government to Business (G to B)

• Government to Business (G to B) sector includes both the procurement of goods and services by the government as well as the sale of surplus government goods to the public on line.

• There are two motivating forces behind G to B. Currently; the business community prefers to carry out its activities such as sales, procurement, and hiring through electronic means.

• There are large numbers of software companies, which are producing number of products focusing on performing routine business activities on line. Thus, many companies like to extend the cost savings realized through Business to Business (B to B) transactions to their business with union, state and local level governments. The second reason for the growth of G to B is the demand for cost cutting and efficient procurements in the government. Developing countries, where there is great pressure to minimize costs due to shortage of funds, G to B are being encouraged by the governmental agencies.

(NeGP)

In order to expand e-government initiative in India, the National e-Governance Plan (NeGP) was officially commenced in May, 2006.

The NeGP has three tier functional models i.e. the whole work has been split into clearly delineated Mission Mode Projects (MMPs).

"Mission Mode" implies that the objective and the scope of the project are clearly defined, that the project has measurable outcomes and service-levels, and the project has well-defined milestones and timelines for implementation.

Each MMP is designed and developed as project mode on a mission basis as reflected in the nomenclature. It consists of three types of MMPs viz. Central Mission Mode Projects, State MMPs and Integrated MMPs.

Central MMPs Banking Central Excise & Customs Income Tax (IT) Insurance MCA21 National Citizen Database Passport Immigration, Visa and Foreigners Registration& Tracking Pension e-Office

Banking Evolution of core banking technology in India has brought in the

convenience of "anytime, anywhere banking" to Indian customers. There is now a movement towards integration of core banking solutions of various banks, which is expected to bring in operational efficiency and reduce the time and effort involved in handling and settling transactions, thereby improving customer service and facilitating regulatory compliance.

The Banking MMP covers the following services: Electronic Central Registry under Sarfaesi Act, 2002 One India One Account-for Public Sector Banks Electronic Mass Payment System

The detailed concept note is being worked out by the Department of Economic Affairs, Banking & Insurance Division.

Central Excise & Customs

The Central Board for Excise and Customs (CBEC) is implementing this MMP with a view to facilitate trade and industry by streamlining and simplifying customs and excise processes, and to create a climate for voluntary compliance.

Some of the services proposed to be covered in this MMP are: Simplification of registration, returns, revenue reconciliation and exports

procedures Movement towards integration of goods and service taxation e-Registration for excise and service tax e-Filing of returns and refunds Integration of e-filing with system driven, risk-based scrutiny Export facilitation through linkages between Excise and Customs Improved dispute resolution mechanism Monitoring of arrears and their recovery Central Excise Revenue reconciliation

Income Tax (IT)

The Income Tax Department of India is implementing a plan for setting up a comprehensive service that enables citizens to transact all businesses with the Department on an anywhere, anytime basis.

Some of the services proposed to be covered under the Income Tax MMP are: Allocation of Permanent Account Number (PAN) Tax accounting Taxpayer grievance redressal Taxpayer correspondence Tax compliance Online submission of returns Processing of tax return Processing of tax-deducted-at-source (TDS) return

Insurance

This MMP has been conceived with a view improve services for customers in the General Insurance sector.

The MMP aims to:Facilitate customer service through education, information,

speedy processing of claims and online issuance of policies on webProvide automated grievance reporting and redressal facility to

customersCreate and enlarge business opportunitiesCreate holistic database of insurance users Integrate insurance database(s) with other government

database(s) to analyze social security aspects and facilitate service delivery

MCA21

The Ministry of Corporate Affairs (MCA), Government of India, has initiated the MCA21 project, which enables easy and secure access to MCA services in an assisted manner for corporate entities, professionals, and general public.

The MCA21 project is designed to fully automate all processes related to enforcement and compliance of the legal requirements under the Companies Act, 1956

National Citizen Database

Project UID, a Planning Commission initiative, proposes to Create a central database of residents, initially of those above the age of 18 years Generate a unique identification number (UID) for all such residents

The UID is intended to provide a robust basis for efficient delivery of various social and welfare services to persons below the poverty line (BPL). It can also be used as the basis for identifying and authenticating a person's entitlement to government services and benefits through a single system rather than all government departments individually and independently investing in creating infrastructure, systems and procedures for verifying entitlement of residents under various schemes of the Government. To this end, the project envisages provision of linking of existing databases, as well as providing for future additions, by the user agencies.

Passport

• The Passport Seva Project was launched by the Ministry of External Affairs with the objective of delivering Passport Services to the citizens in a comfortable environment with wider accessibility and reliability.

• The project envisages setting up of 77 Passport Seva Kendras (PSKs) across the country, a Data Centre and Disaster Recovery Centre, Call centre operating 18x7 in 17 languages, and a centralized nationwide computerized system for issuance of passports.

• The entire operation will function in a “less paper” environment with an attempt being made to deliver passports within 3 working days to categories not requiring police verification.

Immigration, Visa and Foreigner’s Registration & Tracking (IVFRT)

• In order to Modernize and upgrade the Immigration services, “Immigration, Visa and Foreigners Registration & Tracking (IVFRT)” has been identified and included as one of the MMPs to be undertaken by the Ministry of Home Affairs under the National e-Governance Plan (NeGP). The core objective of this Project is to develop and implement a secure and integrated service delivery framework that facilitates legitimate travelers while strengthening security. The scope of the project includes 169 Missions, 77 ICPs (Immigration Check Posts), 5 FRROs (Foreigners Regional Registration Offices), and FROs (Foreigners Registration Offices) in the State/District Headquarters.

• The implementation of this MMP will enable authentication of traveler’s identity at the Missions, Immigration Check Posts (ICPs) and Foreigners Registration Offices (FROs) through use of intelligent document scanners and biometrics, updation of foreigner’s details at entry and exit points, improved tracking of foreigner’s through sharing of information captured during visa issuance at Missions, during immigration check at ICPs, and during registration at FRRO/ FROs.

Pension

Under this MMP, a Pensioner's Portal (http://pensionersportal.gov.in) has been set up with the following components:Non-interactive component to provide updated

information on pension issues Interactive component to monitor grievance redressal

at three interlinked levels, as follows: Central-level in Department of Pensions &Pensioners'

Welfare (nodal point)Central Ministries/ Department-levelPensioners' Associations-level (field level)

e-Office

This MMP aims at significantly improving the operational efficiency of the Government by transitioning to a "Less Paper Office".

The objectives of the MMP are:To improve efficiency, consistency and effectiveness of

government responsesTo reduce turnaround time and to meet the demands of the

citizens charterTo provide for effective resource management to improve the

quality of administrationTo reduce processing delaysTo establish transparency and accountability

State MMPs Agriculture Commercial Taxes e−District Employment Exchange Land Records Municipalities Gram Panchayats Police Road Transport Treasuries

Agriculture

The MMP is to be operationalised by Department of Agriculture and Cooperation (DAC), and aims to provide

services, such as: Information to farmers on seeds, fertilizers, pesticides Information to farmers on Govt. Schemes Information to farmers on Soil recommendations Information on crop management Information on weather and marketing of agriculture

produce

Commercial Taxes

The MMP is spearheaded by the Department of Revenue (DoR), Ministry of Finance, with strategic consultancy provided by the National Institute for Smart Government (NISG) and Ernst & Young (E &Y).

The objective is to facilitate simplification of administrative procedures and reduction of processing timelines. Some of the key recommendations are: Electronic filing of returns Electronic clearance of refunds Electronic payment of tax Online dealer ledger Online issuance of CST statutory forms through Tax Information

Exchange System (TINXSYS) Facility to dealer to obtain various online information services

e-District

Indicative services planned to be delivered through this MMP include:Certificates: Creation and distribution of certificates for

income, domicile, caste, Birth, Death etc.Licences: Arms Licenses etc.Public Distribution System (PDS): Issue of Ration Card, etc.Social Welfare Schemes: Disbursement of old-age

pensions, family pensions, widow pensions, etc.Complaints: Related to unfair prices, absentee teachers,

non-availability of doctor, etc.

RTI: Online filing and receipt of information relating to the Right to Information Act

Linking with other e government projects: Registration, Land Records, and Driving Licences, etc.

Information Dissemination: About government schemes, entitlements, etc.

Assessment of taxes: Property tax, and other government taxes.

Utility Payment: Payments relating to electricity, water bills property taxes etc.

Employment Exchange

• Ministry of Labour & Employment is in the process of conceptualising this MMP. It is expected that the MMP will help match the requirements of employers against employee database. It is also expected that the MMP will have mechanisms to provide valuable guidance and career counseling to the unemployed, and facilitate online registration of vacancies by employers.

Land Records

The Land Records MMP, being implemented by Ministry of Rural Development (MoRD), seeks to accomplish the following across States:Completion of all data entry related to digitization

of land recordsProvision of legal sanctity to computerized Records-

of-Rights (RoRs)Stopping further issue of manual RORsSetting up computer centers at TehsilsEnabling Web access

Municipalities

This MMP is one with significant citizen interaction, given that municipalities provide a large number of basic services for millions of citizen living in urban centres across the Nation.

The key objectives of the MMP are: To provide single window services to citizens on anytime, anywhere

basis To increase the efficiency and productivity of Urban Local Bodies (ULBs) To develop a single, integrated view of ULB information system across

all ULBs in the State To provide timely and reliable management information relating to

municipal administration for effective decision-making To adopt a standards-based approach to enable integration with other

related applications

Gram Panchayats

The Panchayat represents the first-level of Government interaction for over 60 per cent of the Indian populace, and provides a large number of basic services for millions of citizens living in rural locations across the Nation.

It is against this backdrop that the Panchayat MMP has been included in NeGP. The MMP aims to address and overcome the typical challenges faced in the villages, such as lack of reliable communication infrastructure, delay in delivery of services to citizens, low revenue mobilization for implementing schemes at the Gram Panchayat level, and lack of monitoring mechanisms for schemes.

Gram Panchayats

Aims of this MMP are:Issue of trade licences and NoCHouse-related servicesIssue of certificates of Birth and Death, Income and

SolvencyDissemination of internal process of Panchayat agenda,

voting, and resolutionCopy of proceedings of Gram Sabha and Action Taken

Report (ATR)Receipt of funds / progress reportDissemination of BPL data

Police

This MMP has been included in NeGP in light of the ever-increasing threats of terror attacks and of continually ascending crime graphs.

It includes aspects such as creation of- and sharing of- crime-related databases across departments, effective personal management, and efficient inventory control.

Road Transport

The Road Transport MMP was included in NeGP with a view to create a unified data schema which could be used by all States and Union Territories to computerize their respective transport offices (for faster and better-managed issue of vehicle registration certificates and driving licences)

Treasuries

Due to non-computerization or part-computerization of State Treasuries, most of the operational information continues to be exchanged in paper form.

A Core Group on Computerization of Treasuries in State has been constituted to formulate a draft scheme on the Treasuries MMP under NeGP.

The detailed concept note is being worked out by the Department of Expenditure.

Integrated MMPs CSC e-Biz e-Courts e-Procurement EDI For eTrade National e-governance Service Delivery Gateway India Portal

Common Services Centres(CSC) The CSC Scheme as approved by Government of India in

September 2006 for setting up of 100,000+ internet enabled centers in rural areas under the National e-Governance plan (NeGP) is being implemented in a Public Private Partnership (PPP) mode.

The Common Services Centers (CSC) are proposed to be the delivery points for Government, Private and Social Sector services to rural citizens of India at their doorstep .

The CSC Scheme is envisaged to be a bottom-up model for delivery of content, services, information and knowledge, that can allow like-minded public and private enterprises - through a collaborative framework - to integrate their goals of profit as well as social objectives, into a sustainable business model for achieving rapid socio-economic change in rural India.

e-BIZ

The eBiz initiative, being piloted by the Department of Industrial Policy and Promotion, seeks to provide comprehensive Government-to-Business (G2B) services to business entities with transparency, speed, and certainty.

It aims at reducing the points of contact between business entities and Government agencies, standardizing "requirement information", establishing single-window services, and reducing the burden of compliance, thereby benefitting stakeholders such as entrepreneurs, industries and businesses, industry associations, regulatory agencies, industrial promotional agencies, banks and financial institutions, and taxation authorities.

e-Courts

Under the e-Courts MMP, it is proposed to implement ICT in Indian judiciary in 3 phases over a period of 5 years. The MMP aims to develop, deliver, install, and implement automated decision-making and decision-support systems in 700 courts across Delhi, Bombay, Kolkata and Chennai; 900 courts across 29 State/ Union Territory capitals; and 13,000 district and subordinate courts across the Nation.

The objectives of the project are: To help judicial administration in streamlining their day-to-day

activities To assist judicial administration in reducing the pendency of cases To provide transparency of information to the litigants To provide judges with easy access to legal and judicial databases

e-Procurement

This MMP aims at making government procurement simplified, transparent, and result-oriented. It is being implemented through the Directorate General of Supplies & Disposals (DGS&D), a central purchasing organisation under the Ministry of Commerce and Industry, which has core competency in procurement of goods and services.

The objectives of the MMP are: To establish a one stop-shop for all services related to government

procurement To reduce cycle time and cost of procurement To enhance transparency in government procurement To enhance efficiency of procurement To bring about procurement reform across the government

Electronic Data Interchange (EDI) For Trade (eTrade)

The MMP seeks to simplify procedures, introduce electronic delivery of services by regulatory and facilitating organisations, provide 24x7 access to users, increase transparency in procedures, reduce transaction cost and time, and introduce international standards and practices in the area of clearance of export/ import of cargo. Electronic filing and clearance of export import documents

The services covered under the project are: e-Payment of custom duties and charges of ports, airports, CONCOR, etc. Filing and processing of licences for DGFT e-Payment of licence fee for DGFT Electronic exchange of documents between community partners such as

Customs, ports, airports, DGFT, CONCOR, Banks, etc.

National e-governance Service Delivery Gateway

Government systems are characterized by islands of legacy systems using heterogeneous platforms and technologies and spread across diverse geographical locations, in varying state of automation, make this task very challenging.

The National eGovernance Service Delivery Gateway (NSDG), an integrated MMP under the National e-Governance Plan (NeGP), can simplify the above task by acting as a standards-based messaging switch and providing seamless interoperability and exchange of data across the departments. NSDG acting as a nerve centre, would handle large number of transactions and would help in tracking and time stamping all transactions of the Government.

India Portal

The National Portal of India is a Mission Mode Project under the National E-Governance Plan being implemented by NIC. The objective behind the Portal is to provide a single window access to the information and services of the Indian Government at all levels from Central Government to State Government to District Administration and Panchayat for the Citizens, Business and Overseas Indians.

An attempt has also been made through this Portal to provide comprehensive, accurate, and reliable and one stop source of information about India and its various facets. The information in the Portal has been well classified into distinct modules, which are also interlinked at relevant places to provide the visitor with a holistic view.

First version of the Portal was launched by the Hon'ble Union Minister for Communications & IT, Dayanidhi Maran on 10th November 2005.

e-Governance Infrastructure

State Wide Area Network (SWAN) Data CentreNSDGCommon Services Centers

State Wide Area Network

• Wide Area Network is an advanced telecommunication infrastructure, used now-a-days for exchange of data and other types of information between two or more locations, separated by significant geographical distances.

• The medium of connectivity can be copper, optical fibre cable or wireless, as may be found feasible. Such wide area networks, in a way, create a highway for electronic transfer of information in the form of voice, video and data.

• Department of IT in Government of India is implementing an approved Scheme known as State Wide Area Network (SWAN) Scheme, envisaged to create such a connectivity in each State / UT, to bring speed, efficiency, reliability and accountability in overall system of Government-to-Government (G2G) functioning.

A wide area network deployed in a State or UT would have two components viz.Vertical ComponentHorizontal Component

The vertical component of SWAN is implemented using multi-tier architecture (typically, three-tier) with the State/UT Headquarter (SHQ ) connected to the each District Head Quarter (DHQ) which in turn gets connected to the each Block Head Quarter (BHQ).

Each SHQ, DHQ and BHQ point of connection is called a Point of Presence (PoP)

The bandwidth provisioning for network connectivity between all the above PoPs is a minimum of 2 Mbps. Presently, the connectivity provisioning between every SHQ and DHQ is for 4 Mbps and DHQ to every BHQ is 2 Mbps.

For the horizontal component, the government departments

at each tier are connected to the respective PoPs. There are two Options for SWAN implementation; the PPP

Model and the NIC model. BSNL has been identified as a preferred Bandwidth Service

Provider for SWAN Scheme across the country. Till date individual SWAN proposals have been considered and

approved for 33 States/UTs with an total DIT outlay of Rs. 1,964.97 crore and Rs 562.41 have been released so far.

State Data Centre

Under NeGP, it is proposed to create State Data Centres for the States to consolidate services, applications and infrastructure to provide efficient electronic delivery of G2G, G2C and G2B services.

State Data Centre would provide many functionalitie which are Central Repository of the State, Secure Data Storage, Online Delivery of Services, Citizen Information/Services Portal, State Intranet Portal, Disaster Recovery, Remote Management and Service Integration etc.

As on 2nd September 2011, SDCs in 14 States have been operational. Total outlay is of Rs. 1378.50 Crores

State Implementing Agency (Nodal Government Agency)Haryana State Electronics Development

Corporation Ltd (HARTRON)

NSDG

• The National eGovernance Service Delivery Gateway (NSDG), an integrated MMP under the National e-Governance Plan (NeGP), can simplify the above task by acting as a standards-based messaging switch and providing seamless interoperability and exchange of data across the departments. NSDG acting as a nerve centre, would handle large number of transactions and would help in tracking and time stamping all transactions of the Government.

Common Services Centers

• The CSCs would provide high quality and cost-effective video, voice and data content and services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other private services.

• The PPP model of the CSC scheme envisages a 3-tier structure consisting of the CSC operator (called Village Level Entrepreneur or VLE) the Service Centre Agency (SCA), that will be responsible for a division of 500-1000 CSCs and a State Designated Agency (SDA) identified by the State Government responsible for managing the implementation over the entire State.

• As on 31st October 2011, a total of 97,121 CSCs have been rolled out in thirty three States/UTs. 100% CSCs have been rolled out in 12 (Twelve) States

Connectivity has been provided to 72,664 CSCs out of which 19,622 CSCs are connected through BSNL as on 31st October 2011

E-Government Initiatives at the State Level

Project “Bhoomi” in the State Of Karnataka The project ‘Bhoomi’ facilitated computerizations of entire 20 million

records of land ownership of 6.7 million farmers in the state of Karnataka. At present, computerized land record kiosk popularly called “Bhoomi

Center” is functional in all the 177 talukas in the state. Consequently, a request for change in land ownership due to sale or inheritance can be made at these ‘Bhoomi Centers’.

The computer on receiving application generates notices automatically, and is handed over to the ‘patwari’. However, the revenue inspector is expected to approve these changes in a specified time i.e. within 30 days after serving the notices.

As the approval reaches the ‘Bhoomi Center’, it is scanned and ‘patwari’ present at each center maintains the record. The new owner can receive a copy on demand.

Project “Gyandoot” in Madhya Pradesh

“Gyandoot” was launched on 1 January 2000, in rural areas of Madhya Pradesh. Lack of information about the rates of agricultural produce, difficulty in accessing information on land records; and absence of grievance redressal mechanism were their main problems.

The Government selected villages, which function as block headquarters, or where weekly markets were held, or villages along the major roads, for establishing information kiosks equipped with computers connected through Internet.

These information kiosks were run by rural educated youth having matriculation with working knowledge of computers. The services provided at these kiosks include:

(i) supplying information regarding current rates of crops at the local and other auction centers in the country at a very nominal fee of Rs. 5;

(ii) all documents containing information of land records to be given on the spot at a fee of Rs. 15;

(iii)all applications with regard to domicile or income or caste certificates can be sent through e-mail at a cost of Rs. 10.

(iv)complaints of poor quality of seeds/fertilizers, drinking water, functioning or nonfunctioning of schools or panchayats, village committees, at a cost of Rs. 10;

(v) auction facility for land, machinery, and any other durable commodities at a fee of Rs. 25 for three months; all information on government development programmes and grants on various development projects;

(vi)data regarding families below poverty lines. Stockholm Challenge IT Award 2000 in the Public Service and

Democracy category was given to this initiative for their excellence.

Project Sampark in Chandigarh Chandigarh Administration in an effort to provide a responsive and

effective administration and a Memorandum of Understanding with IBM has led to establishment of ‘IBM e-governance solution centre’ for the administration, consequently developing different e-government applications.

Under this project electronic service centers known as ‘Sampark Centers’ have been established at different locations in the city. Various services are given such as Payment of Taxes, Payment of Water, Sewerage, and Electricity Bills, Payment of Sticker/Postal Challan, Issue of Bus Passes, Issue of Senior Citizen Cards, Issue of Births and Death Certificates, Tenant Registrations, Domestic Servants Registrations, Passport Applications, and Telephone Bills under a single roof thereby reducing costs and saving time of the customers there being no jurisdiction limitations.

Thus, these centers ushers into the anytime, anywhere, and non-stop governance concept.

e-Government Readiness Index

UN e-Government SurveyA composite index comprising three

sub-indices: Web Measurement Index (WMI) Telecommunication Infrastructure Index (TII),

and Human Capital Index (HCI)

India ranks 119 with Republic of Korea and United States having ranks 1st and 2nd respectively.(2010)

Haryana State Wide Area Network (SWAN): NIC has established 05

Informatics Centres at State Hq and 21 District Informatics Centres (DICs) in all 21 District mini secretariats, with adequate computing facilities, Local Area Networks (LANs) and communication facilities.

Haryana was first state to Launch SWAN dated on 6th February, 2008.

Haryana State Data Center (HSDC) : (a) The NIC-State Data Centre based on SAN technology has been established at Haryana Civil Secretariat.

CSCs (Common Service Centres): 100% Rural CSCs were rolled out once during year 2008, as first state of the country.

Demonstrable Achievements

CSI-Nihilent e-governance excellence Winner’s award – 2004 for best e-Governed State (Young Category),

Telecom India Excellence Winner’s Award 2007 for Best e-governed State in e-Governance at International Conference.

4th Rank in Dataquest-IDC e-Governance Survey 2008 for “best e-Governed State of India”,

India Today’s Bharat Nirman e-Governance Award 2009 on 14/9/09,

25+ State / National awards/accolades/ Commendation Certificates,

E-Health

• E-health is an emerging field of health informatics. It refers to the organization and delivery of health services and information using the Internet and related technologies.

• In a broader sense, the term characterizes not only a technical development, but also a new way of working, an attitude, and a commitment for networked, global thinking, to improve health care locally, regionally, and worldwide by using information and communication technology.

• The Center for Development of Advanced Computing (C-DAC), an autonomous government scientific organization, developed and deployed total hospital information system (HIS) software in collaboration with the (SGPGIMS) at Lucknow in 1998.

• Electronic medical records and hospital automation are being adopted in many of the corporate and a few public-sector hospitals.

• The Apollo Hospitals Group has initiated a major project with IBM, to build a national health data network called Health Highway to provide a diverse set of software applications for the healthcare segment.

• MoH&FW is currently implementing its Integrated Disease Surveillance Program Network, which will connect all district hospitals with medical colleges of the state to facilitate teleconsultation, tele-education, training of health professionals, and monitoring disease trends. It has funded few pilot national level teleophthalmology and rural telemedicine projects.

• The OncoNET India Project- To network 27 regional cancer centers (RCCs) with 100 peripheral cancer centers (PCCs) hospitals to facilitate the National Cancer-Control Program.

• The National Rural Telemedicine Network (NRTN) Project, under the auspices of the National Rural Health Mission (NRHM), is in the planning phase.

Technological Solutions through E-Health

Computer-based Patient Records Data WarehousingDocument ImagingInternet SolutionsExpert Information SystemsTelemedicine

HMIS

e-learning in Health sector

• National Informatics Center (NIC) and the Indian Council of Medical Research (ICMR) have established the Indian Medical Literature Analysis and Retrieval System (MEDLARS) Center to cater to the information needs of the medical community of India.

• The National Board of Examinations (an autonomous body under Ministry of Health) offers a satellite-based postgraduate e-lecture program in all medical specialties. It is now mandatory for every institution recognized by the board to make available the necessary infrastructure for receiving these programs.

Haryana

• The project E-Health was initiated in June 2003 by Haryana state government to set up an efficient, effective, transparent and IT-enabled integrated system to provide better health care services to the people of Haryana.

• Beneficiaries of the project were the different health care bodies, that is, 619 health institutions (54 General hospital, 74 Community Health Care, 401 Primary Health Care and 89 others health institutions).

Diverse types of complexities prior to E-health

• Non-availability of medicines in health institutions• Distribution of medicines• Pilferage and under-utilization of medicines• Habitual absenteeism of doctors in rural areas• No computing facilities were available with Civil

Surgeons• Significant delays in data availability, data analysis

and planning process• Continuing decrease in patient/OPD ratio

Other Issues being addressed

Doctors’ performance monitoring system Performance Monitoring of Health Institution Doctors Personnel Information System Disability Certificate Issuance system Dissemination of information trough

Website(www.haryanahealth.gov.in)

Med-Centre(Haryana)

• Integrated software project for capturing utilization of medicine inventory data and analyzing consumption pattern of various medicines location wise to monitor disease occurrence pattern, pilferage and any other exception in the functioning of health institution.

• Med-Centre captures the medicine data for 316 medicines under 23 various categories from 619 health institutions.

• The software captures opening balance, receipt, issued, closing balance of the medicine of pharmacy of the institute. Presently data entry is done at District Civil Surgeon Offices, which is transmitted to State Head Quarter every month through e-mail. Then data is consolidated and various statistical & analytical reports are generated at State Head Quarter.

Med-Centre(Haryana)

REFERENCES

• Bhatnagar Subhash (2004), e-government from vision to implementation, sage publications, New Delhi.

• www.mit.gov.in• www.csc-india.org• www.worldbank.org• www.haryana.gov.in• haryanahealth.nic.in

THANKS