E- DXP Results · 2019-12-13 · Let’s say it takes 10 developers and 15 “man days” to...

1 © 2019 Synchronoss Technologies, Inc. All Rights Reserved.© 2019 Synchronoss Technologies, Inc. All Rights Reserved.

DXP ResultsDXP is purpose built to solve technology and business problems inherent in complex environments.

Let’s talk Results. DXP provides tangible results in revenue, cost savings and customer engagement.

DXP User Profiles


What Do TMT Companies Want?

§ Low/No-code Journey Creation

§ Total Control of UI/UX

§ Legacy Back Office Integration

§ Centralized Resource Model

§ Low Cost, Fast Time to Market

DXP Helps Companies Achieve (What Was Previously) Impossible.


DXP Creates New Capabilities That Generate Profitable Gains in Revenue, Customer Engagement and Customer Satisfaction.

The efficiencies of low/no-code within a centralized, publishing environment create a strategic nexus of doing more with resources and technology you already have. That translates into profitable growth. In early deployments of DXP we’ve seen some very tangible results that are worth paying attention to.


Our Results in POC Efforts Vs Major Competitors Speak for Themselves

§ Supporting omni-channel efforts

§ Enabling multiple concurrent developments

§ Supporting headless mode (client maintains control of UI)

§ Speed and flexibility in implementation and deployment (faster and better)

Initial POC for Tier 1 European Telco (competitor)

8USES CASES WEEKS

8Initial POC for Tier 1 European Telco

(DXP)

44USES CASES WEEKS

3


DXP Bringing Retail, Care and Online Closer Together

§ Reduce Customer Burden of effort / Friction –§ Customers are also viewing items online and have to reach out to a call

center to check availability in a given size, location, whatnot – but then have to explain to the call center agent what they are looking for. Journey Creator’s pause & resume functionality allows an agent to see where the customer left off in the online portal and pick up right from there to complete the transaction after checking for availability or if there was an issue with the website for some reason.

§ Another example is when customers are told they need to speak with a number of different departments / offices within a given company and find themselves having to either repeat their situation over-and-over again as they are passed from one call center to another OR they have to wait an extended time period during a warm transfer for one agent to bring the second agent up to speed. These types of experiences place the burden on end customers and leads to frustration due to the friction created by different departments or different vendors who support the same company.

We’ve seen a number of customer use cases stand out in terms of the impact that DXP has on the end user experience.

§ Buy Online, Pick Up in Store (BOPUS) - more and more wesee consumers going online to view the latest products –whether it is devices such as new wireless phones,computers or clothing - and then going into the store topick it up.


DXP Is Measured in The KPIs of Successful Use Cases

Synchronoss DXP is designed to perform during some of the most challenging, highly visible, large-scale events such as Black Friday sales or the launch of the new iPhone.

The Synchronoss DXP software stack is cloud-native and is both stateless and horizontally scalable. The only exception is the clustered open-source MongoDB database which isproven for high volume use cases.

Its core architecture is modular and based on micro-services with a framework purpose-built for extension. This is designed to encourage an ecosystem around the platform for both internal and external teams to add new components and features to the platform - including plug-ins plus whole new modules of functionality.


Time to market, resources needed to go to market

Let’s say it takes 10 developers and 15 “man days” to implement a journey using current client or vendor systems.

With DXP we reduce that effort by 40% in terms of the number of people needed and get to market 10x faster.

Ultimately client use cases define the KPIs of success. Our experience shows the return on investments can be measured through key metrics such as:

Upsell / cross sell revenue increases Due to our platform capabilities to personalize relevant recommendations to customers

We expect clients to achieve a 10% increase from baseline in terms of up sell / cross sell opportunities


Are You A Match

for DXP?

DXP’s target market is any company that has multiple channels, legacy back end systems, and/or moderately complex products that is interested in a single platform to build, deploy and manage all of their customer service and sales journeys/episodes.

From an industry vertical perspective, the primary target markets include telecoms operators, Technology, Media, Technology (TMT) companies and retailers given the high engagement they have with consumers.

From a target audience / role perspective, we find the primary decision makers to be:

Chief Information/Technology Officer & Staff

Chief Marketing Officer & Staff

Chief Digital Officer & Staff

Chief Information/Technology Officer & Staff

Chief Marketing Officer & Staff

Chief Digital/Experience Officer & Staff

It’s about changing the SDLC process for good. Increase the

efficiency of IT developers, allowing existing teams to focus on

core back-office optimization. Enable IT developers and Citizen

Developers to publish experiences with a fraction of the resources,

testing and complexity.

You can invent the experience you want. DXP creates a simple,

low-code tool to allow for unheard of collaboration between

channel owners, analysts and IT. DXP gives you access to data from

all back office systems and operates with existing channel UI’s

letting you create consistent experiences across all touch points.

Finally, autonomy. DXP gives you the perfect platform to work,

collaboratively, with IT and business owners to craft continuous

experiences that work with existing back office systems and

channel UI. The result is a canvas to paint your perfect customer

experience and refine it real-time as the results come in.


We’d Love To Talk More.

If you’d like to know more about changing the way you run your digital business…

LEARN MORE

https://synchronoss.com/company/contact-us/

E- DXP Results · 2019-12-13 · Let’s say it takes 10 developers and 15 “man days” to...

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