e-Commerce Delivery head’s role may entail driving and collaborating across functional, business and logistics units to lead innovation and process improvement initiatives in rolling out e-Commerce programs.

The position will embrace strategy level plan and spearhead execution, transformational change initiatives, delivery management & governance, stakeholder engagement, software lifecycle development, business process & organizational design and team development.

Will have to Manage the eCommerce division, to include all eCommerce Project Management, Web Development, Product Development and Retail to influence and grow overall sales of our retail programs. Responsible for driving the overall sales and profitability through eCommerce/Retail channel.

* Successfully align clients' business strategy and goals to company's eCommerce strategies and solutions.

* Improved visitor targeting and website conversion resulting in increased Search Marketing sales by 10% with a reduced budget of 14%.

* Developed and delivered Lands' Ends first enterprise wide SEO program.

* Develop and Integrate scalable SEO processes for content creation including Social Media channels, user experience, and site architecture.

* Identified SEO enterprise wide ownership and accountabilities across the entire organization.

* Established program metrics and KPIs for each owner and entire program.

* Evaluate eCommerce vendor solutions to keep our site current and maintain a competitive edge for the brand.

* Direct overall web strategy relating to usability, functions/features, graphic interface, sales, operational and marketing perspective.

* Work with program and business stakeholders to ensure on time and on budget delivery of website features and functionality.

* Provide strategic recommendations for continued growth and development of eCommerce business. Conduct research on new emerging eCommerce technologies or technologies that can be leveraged through existingeCommerce investments.

* Ensure the successful and optimum usage of Company's eCommerce/web products and solutions.

* Investigate and fix processes that have become outdated/less scalable due to new business, growth, etc.

* Evaluate eCommerce vendor solutions to keep our site current and maintain a competitive edge for the brand.

Director, Ecommerce is responsible for leading the design, development, installation, and maintenance of Ecommerce solutions as it relates to advancing the Ecommerce technology across a multiple brand organization in a shared services model.  This role would be responsible for developing and establishing department standards and procedures; assigns, directs, and coordinates the work of the IT Ecommerce staff to include providing technical support and direction.  This leader is responsible for the management of metrics, ensuring adherence to quality development is followed, and providing top level support to the overall organization. This position is a thought leader in Agile development. This position is an effective communicator of technology solutions in a simple and effective manner to organization leaders and other business functions.  This leader is responsible for developing the Ecommerce technology roadmap and developing the strategic vision for the Ecommerce IT department.  As a departmental leader, this person will need to be able to translate organizational/departmental vision and strategies into an actionable plan for team members and partners.

 

Duties

Ensure optimal processes exist for software development and support activities with Ecommerce

Ensure metrics are in place to monitor and measure software development projects, ongoing support & maintenance activities and KPIs for outsourced functions and services

Responsible for development of career paths within the department, competency definition, and associated training.  In addition ensures that processes are in place to provide feedback to staff on performance

Create and maintain budget for the Ecommerce systems area.  Monitor performance against the budget

Develop highly effective business relationships to envision application solutions, rationalize business requests, formulate priorities, and translate these into executable programs/projects in a collaborative manner

Develops and manages strong Vendor partnerships; which include relationship building, operational oversight, contractual management, and strategic planning

Provides clear and concise communication of project and portfolio status to business partners and executive management

Co-ordinate with corporate IT cross functional support groups to test and implement changes into production

Proven ability to communicate effectively, (written and verbally) with peers, management, contractors and third party vendors