E-Commerce MPhil
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Transcript of E-Commerce MPhil
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Electronic Commerce MP09394
HILDA MARY.L
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OVERVIEW
E-commerce Types Business Applications Benefits/ Merits Demerits conclusion
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What is e-Commerce ?
E-Commerce: the process of buying, selling, or exchanging products, services, and information through computer networks.
It ranges from businesses receiving orders via their website through to automated systems to control the supply chain from the initial customer contact right through to management of suppliers.
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Different types of e-commerce
Business-to-business (B2B) Consumer (B2C) Business-to-government (B2G) Consumer-to-consumer (C2C) Mobile commerce (m-commerce)
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What is B2B e-commerce?
B2B e-commerce is simply defined as ecommerce between companies. About 80% of e-commerce is of this type.
Examples: Intel selling micro processors to Dell Heinz selling ketchup to Mc Donalds
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What is B2C ecommerce?
Business-to-consumer e-commerce, or commerce between companies and consumers, involves customers gathering information; purchasing physical goods or information goods and, for information goods, receiving products over an electronic network.
Examples: Dell selling me a laptop Mc Donalds selling me a Big Mac
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What is B2G ecommerce?
Business-to-government e-commerce or B2G is generally defined as commerce between companies and the public sector. It refers to the use of the Internet for public procurement, licensing procedures, and other government-related operations
Example: Business pay taxes, file reports, or sell goods and
services to Govt. agencies.
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What is C2C ecommerce?
Consumer-to-consumer e-commerce or C2C is simply commerce between private individuals or consumers.
Example: Mary buying an iPod from Tom on eBay Me selling a car to my neighbour
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What is m-commerce?
M-commerce (mobile commerce) is the buying and selling of goods and services through wireless technology-i.e., handheld devices such as cellular telephones and personal digital assistants (PDAs). Mobile Ticketing Information Services Mobile Banking
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Role of e-commerce in Business
Online Shopping Online Banking Online Office suite Online Payment system Online Electronic ticket
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Online Shopping
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Online Banking
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Online Office Suite
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Online Payment System
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Online Electronic Ticketing
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Benefits/ Merits
Buying and selling from anywhere, anytime, anything
24 X 7 Operation Global Reach Cheaper to acquire new customer over the net e-CRM
Retailing Customer’s Loyalty with minimal investments
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Benefits/ Merits
Speed Market space Opportunity to reduce costs
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Demerits
Time for delivery of physical products Physical product, supplier & delivery uncertainty Perishable goods Returning goods Privacy, security, payment, identity, contract Defined services & the unexpected Size and number of transactions
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Conclusion
It is basically a wide range of online business for activities products and services
E-commerce is usually associated with buying and selling over the Internet
It has some distinction with E-Business Components for fueling E-Commerce i.e.
economic forces, market forces and technology forces
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