Electronic Commerce MP09394

HILDA MARY.L

OVERVIEW

E-commerce Types Business Applications Benefits/ Merits Demerits conclusion

What is e-Commerce ?

E-Commerce: the process of buying, selling, or exchanging products, services, and information through computer networks.

It ranges from businesses receiving orders via their website through to automated systems to control the supply chain from the initial customer contact right through to management of suppliers.

Different types of e-commerce

Business-to-business (B2B) Consumer (B2C) Business-to-government (B2G) Consumer-to-consumer (C2C) Mobile commerce (m-commerce)

What is B2B e-commerce?

B2B e-commerce is simply defined as ecommerce between companies. About 80% of e-commerce is of this type.

Examples: Intel selling micro processors to Dell Heinz selling ketchup to Mc Donalds

What is B2C ecommerce?

Business-to-consumer e-commerce, or commerce between companies and consumers, involves customers gathering information; purchasing physical goods or information goods and, for information goods, receiving products over an electronic network.

Examples: Dell selling me a laptop Mc Donalds selling me a Big Mac

What is B2G ecommerce?

Business-to-government e-commerce or B2G is generally defined as commerce between companies and the public sector. It refers to the use of the Internet for public procurement, licensing procedures, and other government-related operations

Example: Business pay taxes, file reports, or sell goods and

services to Govt. agencies.

What is C2C ecommerce?

Consumer-to-consumer e-commerce or C2C is simply commerce between private individuals or consumers.

Example: Mary buying an iPod from Tom on eBay Me selling a car to my neighbour

What is m-commerce?

M-commerce (mobile commerce) is the buying and selling of goods and services through wireless technology-i.e., handheld devices such as cellular telephones and personal digital assistants (PDAs). Mobile Ticketing Information Services Mobile Banking

Role of e-commerce in Business

Online Shopping Online Banking Online Office suite Online Payment system Online Electronic ticket

Online Shopping

Online Banking

Online Office Suite

Online Payment System

Online Electronic Ticketing

Benefits/ Merits

Buying and selling from anywhere, anytime, anything

24 X 7 Operation Global Reach Cheaper to acquire new customer over the net e-CRM

Retailing Customer’s Loyalty with minimal investments

Benefits/ Merits

Speed Market space Opportunity to reduce costs

Demerits

Time for delivery of physical products Physical product, supplier & delivery uncertainty Perishable goods Returning goods Privacy, security, payment, identity, contract Defined services & the unexpected Size and number of transactions

Conclusion

It is basically a wide range of online business for activities products and services

E-commerce is usually associated with buying and selling over the Internet

It has some distinction with E-Business Components for fueling E-Commerce i.e.

economic forces, market forces and technology forces