e-AmBiz USER GUIDE - AmBank · Personal Identification Number (PIN). You will find your initial...

Version: 08.06.2017

e-AmBiz

USER GUIDE

e-AmBiz User Guide

INTRODUCTION

e-AmBiz is your Online Banking facility that keeps you up to date on yourcompany’s account status. It also gives you the control you need to manage yourday-to-day transactions around the clock. No matter where you are, or what timeof day or night, e-AmBiz allows you to:

• Check balances and account activity• Make payments via GIRO, RENTAS, SWIFT or IFT• Make transfers to AmBank accounts• Create payment template for ready transaction

To ensure the highest protection is available to you, every user will be providedwith a token device. The user can then login to e-AmBiz with their Login ID andthe dynamic Response generated by the token device. This makes passwordsrandom and difficult to decipher.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN

Steps to Log In to e-AmBiz

Account Statement and Inquiry• Account Balance Summary• Account Activity

Payment Initiation (MAKER Role)• IBG, IFT & RENTAS• IFTFCY• SWIFT• JomPAY

Payment Template

Payment Initiation (AUTHORISER Role)• Authorisation by Details• Authorisation by Summary• Authorisation Listing Download

Transaction Enquiry______________________________

HelpdeskFor help on e-AmBiz, you may reach our Contact Centre at:T | +603 2178 3188F | +603 2171 3080E | [email protected]

Business Hours:Monday – Thursday: 8.45am to 7.00pmFriday: 8.45am to 6.00pm

mailto:[email protected]

ABOUT THE TOKEN

Security & technology overviewToken Based Users are authenticated using a Two-Factor Authentication tokenwhich is activated by a Personal Identification Number (PIN), in addition to yourLogin ID. Each time you enter your Login ID, a Challenge will be provided. AResponse to the Challenge has to be generated from a Safeword® token devicethat is assigned to your Login ID. The Challenge will be refreshed every 50seconds to prevent fraudulent use of expired Response.

Battery lifeManufacturing warranty of 3 years.

Lost token / replacementContact +603 2381 8800 or email to: [email protected]

TIPS!By entering 3 times of incorrect PIN, display panel of the Token will showBAD PIN. Please do not turn off the Token. Retry again when the Tokenturn off automatically after 1 minute. If continually entering the wrongpin, the token will turn off automatically after exponentially of minutese.g. 1, 2, 4, 8 minutes.

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e-AmBiz User Guide

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template







CHANGE OF PIN

Kindly change the PIN for your token by following below steps:

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4

5

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e-AmBiz User Guide

Once Token is turned on, the Token display panelwill show ENTR PIN. Enter your 6 digit TokenPersonal Identification Number (PIN*).*You will find your initial PIN in the PIN Mailerenvelope given to you.

2

Turn on your Token by pressing the ON button.1

Token display panel will show NEW PIN. You arerequired to change the initial PIN assigned byAmBank for the Token to a new PIN. Enter yournew 6 digit PIN into the Token.

Re-enter your new 6 digit PIN* to confirm yourPIN.*Please note that the Token will require you tochange the PIN after every 128th use.

Once Token PIN is successfully changed, thedisplay panel of the Token will show SUCCESSfollowed by CHALLNG?

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






STEPS TO LOG IN TO e-AmBiz

To log in to e-AmBiz, you may follow below steps:

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2

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e-AmBiz User Guide

Enter URL www.ambankgroup.com.

e-AmBiz

Select e-AmBiz to proceed.

If this page doesn't appear, please turn offPop-up Blocker. Go to Internet ExplorerMenu Bar and click Tools. Then go to Pop-upBlocker and click “Turn off Pop-up Blocker”.

TIPS!Click on the Security Tips to review the

guide to:• Steps to Authenticate Website• Easy Ways Protecting Yourself• Email Security Tips• How do we Safeguard e-AmBiz

User

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template





http://www.ambankgroup.com/


STEPS TO LOG IN TO e-AmBiz (cont’d)

Below steps continued from the previous page:

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e-AmBiz User Guide

3 Enter your login ID at the Login ID field. Your Login ID iswritten behind the token.

TIPS!Do not press ENTER or TAB at this point.

Turn on your token by pressing the ON button.

Enter PIN of the token.

Text CHALLNG? shall appear upon entering the correct PIN.

Click at the Response field. Challenge Number will bedisplayed.

TIPS!Challenge Number will automatically refresh after 50seconds. Failure to input a response after 50 seconds will beconsidered as invalid login. 3 times invalid response will causethe Login ID will be blocked and you will need to call ourhelpdesk.

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






TIPS!How to read the Response Code:Any similar character between a numberand alphabet should be read as number.Displayed code should be read as:

Key-in the Challenge Number displayed on e-AmBizscreen into the Token.

STEPS TO LOG IN TO e-AmBiz (cont’d)


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e-AmBiz User Guide

Click the Ent button on the token to generate theResponse Code.

Key-in the generated Response Code from the Tokeninto Response field on e-AmBiz login screen and clickon Login button to login to e-AmBiz.

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






ACCOUNT STATEMENT AND INQUIRY

ACCOUNT BALANCE SUMMARY

For account balance summary, please follow steps as detailed below:

ClickCurrentAccount.

Click Submit to proceed.Under ReportTypeSelect “AccountBalance’ fromthe dropdownfield. 2

3

Select theAccount Numberthat you wish toview.

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e-AmBiz Statement Enquiry User Guide

ClickAccount Statement

5

123456789987654321

Thank you for choosing AmBank.

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4

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






ACCOUNT STATEMENT AND INQUIRY (cont’d)

Lastly, the AccountBalance Summarywill be displayed(as per snapshot):

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Scroll downfor ChequeFacility

ABC SDN BHD 123456789 -

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template







Definitions Table

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NO ITEMS DEFINITIONS

1 Ledger Balance: Balances include all debit and credit item(s) that have been posted into the account to-date.

Ledger Balance includes Total Local Cheque Float. It does not include overdraft facilities

approved by AmBank and other floats.

• Ledger Balance = Current Balance + Total Local Float

2 Current Balance: Your company’s own funds. It does not include overdraft facilities approved by AmBank, Local

Cheques (“Total Local Float”) and Outstation Cheques (“Total Other Float”) that have not been

cleared.

3 Available Balance: Available funds that can be used immediately, including available overdraft facilities approved

by AmBank.

4 Total Overdraft: Approved overdraft facilities provided by AmBank. This is not applicable if your company did

not apply for overdraft facilities.

5 Utilised Overdraft: Overdraft facilities that have been used up to statement date.

6 Available Overdraft: Balance of un-utilised overdraft approved by AmBank.

7 LC Float 1: Local Cheques deposited to be cleared in ONE calendar day. Once the Local Cheque is cleared, the funds will be available under the Available Balance

8 LC Float 2: Local Cheques deposited to be cleared in TWO calendar days.

9 LC Float 3: Local Cheques deposited to be cleared in THREE calendar days.

10 LC Float > 3: Local Cheques deposited to be cleared after THREE calendar days.

11 Total LC Floats: Total Local Cheques deposited.• Total LC Float = LC Float 1 + LC Float 2 + LC Float 3 + LC Float > 3

12 Other Float 1: Outstation Cheques, Money Order and Postal Order deposited to be cleared in ONE calendar day. Once the cheque is cleared, the funds will be available under the Available Balance.

13 Other Float 2: Outstation Cheques, Money Order and Postal Order deposited to be cleared in TWO calendar days.

14 Other Float 3: Outstation Cheques, Money Order and Postal Order deposited to be cleared in THREE calendar days.

15 Other Float > 3: Outstation Cheques, Money Order and Postal Order deposited to be cleared after THREE calendar days.

16 Total Other Float: Total of Outstation Cheques, Money Orders and Postal Orders deposited. • Total OC Float = OC Float 1 + OC Float 2 + OC Float 3 + OC Float > 3


N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






123456789


ACCOUNT ACTIVITYFor account activity, please follow steps as detailed below:

ClickCurrentAccount.

Click Submit to proceed.Under ReportTypeSelect “AccountActivity’ fromthe dropdownfield.

Select thePeriod of thereport that youwould like togenerate.

Select theAccountNumber.

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3

5


ClickAccount Statement.

6

Thank you for choosing AmBank.

1

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template







Account Activitywill be displayed(as per snapshot):

NO ITEMS DEFINITIONS

1 Date: Transaction Date.

2 Description: Type of transaction.

3 BankRef: Bank’s reference number for the transaction.

4 CustRef: Customer’s reference number for the transaction.

5 ChqNo.: Cheque Number.

6 Debits: Payment out from this account.

7 Credits: Deposits coming in to this account.

8 Balance: Ledger Balance.

Below table shows the definitions for the terms found in your account activity :

Click Print to print yourstatement.

Click dropdown button to selectyour preferred file format fordownloading.

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123456789

123456789MS

KLKLKL1234

123456-A

ABABABAB12

123,000.00

123.00 123,123.00

123.00 123,369.00

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7

Invoice No: 123455

123.00 123,246.00

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






PAYMENT INITIATION (MAKER ROLE)

If you are assigned with MAKER role, you will receive the following from your CSA(Customer Security Administrator) :

• Your e-AmBiz Login ID• Your Token Device• Your Token’s Personal Identification Number (PIN)

Maker is able to make the payment via1. Payment Initiation2. Payment Template

For your reference, below would be the payment mode available in e-AmBiz :

RENTAS GIROInternal Fund Transfer (IFT)

SWIFT (TT)PROPAY_IFT PROPAY_IFTFCY

Definition Transfer to other bank

within Malaysia

Transfer to other bank

within Malaysia

Transfer to a MYR account

within AmBank

Transfer to a FCY account within

AmBank

Transfer to other bank in foreign

currencyMin amount MYR 10,000 Any amount Any amount Any amount Any amount

Max amount MYR 500million MYR 1,000,000 Any amount Any amount Any amountCut-Off time 3pm* 4pm* 5pm* 5pm* 2pm*Crediting day Same day Same day Same day Same day Depends on

beneficiary bank

TIPS!If the transaction AUTHORISED after the above cut-off time, the transaction will beprocessed on the next working day.

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e-AmBiz User Guide

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






PAYMENT INITIATION (MAKER ROLE)Page 13 from 36

e-AmBiz User Guide

TIPS!The following would be the definitions under Payment Mode Category :GIRO – Interbank GIRO (IBG)IFT – Internal Funds TransferRENTAS – Real Time Electronic Transfer of Funds and SecuritiesSWIFT – Society for Worldwide Interbank Financial Telecommunication

For Interbank GIRO (IBG), Internal Funds transfer (IFT), RENTAS, you may followthe following steps:

Click on the Payment Initiation menu and then Initiate

Choose your payment mode from the dropdown field, Payment Mode Category*

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IBG, IFT & RENTAS

Choose your payment mode3

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






PAYMENT INITIATION (MAKER ROLE) (cont’d)Page 14 from 36

e-AmBiz User Guide

For Interbank GIRO (IBG), Internal Funds transfer (IFT), RENTAS, you may followthe following steps after you have chosen the payment mode:

TIPS!For Interbank GIRO (IBG)Bene. ID Type is an optionalfield. If verification on NRIC,Business Registration orPassport Number is required,select the Bene. ID Typethen, enter the IdentificationNo.

1. Ordering Party2. Debit Account No.3. Payment amount4. Beneficiary details

(Name, Account Number, ID No, )

5. Bal. of Payment6. Beneficiary Bank Name

(not applicable to IFT)7. Payment details

4

Click Save button.

Click OK button.

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6

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






PAYMENT INITIATION (MAKER ROLE) (cont’d)

Payment by Foreign Currency to anyone within AmbankFor Foreign currency payment to Ambank accounts, you may use payment mode as following:PROPAY_IFTFCY

You may follow the below steps to initiate payment in foreign currency :

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e-AmBiz User Guide

Select Initiate.1

Select Payment mode Category.

2 Select Payment mode.3

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template







After choose Payment Mode, You may follow the below steps to complete General Details andBeneficiary Details:

Select or input Account Number.

Select or input Ordering Party.

Select payment currency.

Key in payment amount

Key in the Beneficiary Details i.e. Name, Account Number.

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NOTE!Beneficiary Name cannot exceed 35 characters. Please key in continuation of the name in the Address column if beneficiary name consists more than 35 characters, as example:

e-AmBiz User Guide

4

56

Select conversion type (Contract/ Counter/ Spot) and input details

78

1234567890

XYZ COMPANY in the Name column and SDN BHD in the Address column.

123456A

123456A123456

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N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template








Click Save button.

Select residency type & purpose code.

Select charging options

Input payment details

Enter any remarks (if required)

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e-AmBiz User Guide

Input or select Purpose Code

Click OK button.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template







Payment by Foreign Currency to other banks.For Foreign currency payment to other than Ambank accounts, you may use payment mode as following:PROPAY_SWIFT

You may follow the below steps to initiate payment in foreign currency :

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e-AmBiz User Guide

Select Initiate.1

Select Payment mode Category.

2 Select Payment mode.3

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template







After choose Payment Mode, You may follow the below steps to complete General Details andBeneficiary Details:



Select payment currency.


Key in the Beneficiary Details i.e. Name, Account Number.

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NOTE!Beneficiary Name cannot exceed 35 characters. Please key in continuation of the name in the Address column if beneficiary name consists more than 35 characters, as example:

e-AmBiz User Guide

4

56

Select conversion type (Contract/ Counter/ Spot) and input details

78

1234567890

XYZ COMPANY in the Name column and SDN BHD in the Address column.

123456A

123456A123456

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N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template








Select residency type

Input or select Bank SWIFT Code (Details in grayfont will be populated automatically after Swift Code has been selected)

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e-AmBiz User Guide

10

Fill in Reason of Payment

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Input or select Purpose Code11

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Conditional fields:FEA Approval ID: Pre-approved ID provided by Bank Negara.

Ultimate Beneficiary Name/Country: Actual Non-resident beneficiary who will receive the fund (e.g. the beneficiary needs an intermediary bank with SWIFT Code to transfer the fund).

Admin Code: Required for ANY AMOUNT if transaction is in foreign currency or from External Account (either remitter/beneficiary is a Non-resident with MYR/Foreign Currency Account).

Broad Purpose Code: Required for any payment made between Resident to Resident in foreign currency OR Non-resident to Non-resident in MYR/Foreign Currency.

Worker Remittances: Refers to remittances abroad made by a foreign worker OR a Resident on behalf of a foreign worker OR a Malaysian working abroad repatriated money back to Malaysia in foreign currency, for a single transaction value of Ringgit equivalent RM10,001 and below.

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template








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e-AmBiz User Guide

Click OK button.16

Click Save button.15

Select Charging Options:SHA: All transaction charges are to be borne by the ordering party and receiving party.

OUR: All transaction charges are to be borne by the ordering party.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






Click Add to List

Tick I hereby agree to the Terms & Conditions

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JOMPAYFor payment initiation with payment mode under category JOMPAY, you may followthe below steps :


Key in Biller Code from your receipt

Key in Ref-1 from your receipt

e-AmBiz User Guide


1


2

3

4

5

6

7

0123456

TEST

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






from 36



Click Save button.

Added transaction will appear after clicking Add to List. To add more payments, repeat Step 1 to Step 6 & then click Add to List again.

e-AmBiz User Guide

10

Click OK button.

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8

10

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






PAYMENT TEMPLATE (MAKER ROLE)

1. PAYMENT TEMPLATEYou are able to initiate payment through template for repetitive and homogeneoustransactions to the same party.You may follow the below steps when creating payment template with MAKER role.

Click on the PI Template Enquiry menu and then Add

Select your payment mode.

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e-AmBiz User Guide

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2

Key in Template Code (max 16 char.) Select Access Type

Key in All details

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5

Click Save button.

Click OK button.

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7

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






PAYMENT TEMPLATE (MAKER ROLE) (cont’d)Page 25 from 36

e-AmBiz User Guide

After saving the payment template, you are able to use the template to initiatethe payment.You may follow the steps below:

Choose a template code. 2

Click Save button.

Click OK button.

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5

Click on the Payment Initiation menu and then Initiate.1

All saved details will pop out.

3

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






PAYMENT INITIATION (AUTHORISER ROLE) (cont’d)

You may use few methods when authorising payment with AUTHORISER role.1. Authorisation Listing Download2. Authorisation by Details3. Authorisation by Summary

a) Authorise allb) Authorise only selected transaction(s)

TIPS!Following would be the definitions under Payment Mode Category : GIRO – InterbankGIRO | IFT – Intrabank Funds Transfer | RENTAS – Real Time Electronic Transfer of Fundsand Securities | SWIFT – Society for Worldwide Interbank Financial Telecommunication

As an AUTHORISER, you will be able to view number of transactions which is not yet authorised from the landing / home page.

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e-AmBiz User Guide

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template







1. AUTHORISATION LISTING DOWNLOADYou can download list of pending transactions before verifying/ authorising/ releasing themfrom the ‘-Download Listing-’ menu.You may follow the steps below:

This section shows transactions which are not yet authorised.

TIPS!Alternatively, you may retrieve the pending transaction(s) from report listing module*(only if you are given access to the module).

Click Submit button to proceed.

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e-AmBiz User Guide

Click on the Payment Initiation and then Authorise menu button. (Please Refer Step 1 in Authorisation by Details.)

1

Giro 1234567 123-abc 19/06/2016 ABC SDN BHD 1,501.99 12345-jdu New

IFT 1234567 123-bbc 19/06/2016 BABC SDN BHD 1,000.00 12346-jdu New

Giro 1234567 123-cbc 19/06/2016 ABC SDN BHD 1,000.00 12345-jdu New123458

123457

123456

Click on the ‘-Download Listing-’ dropdown menu. Select the file format you wish to download.

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N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template








Print or save the file to your computer

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e-AmBiz User Guide

5/8/2016 ABC123-123 IFT 1501.99 ABC-123 ABC123-345

5/8/2016 ABC123-124 GIRO 1000.00 ABC-124 ABC123-346

5/8/2016 ABC123-125 IFT 1000.00 ABC-124 ABC123-347

ABC SDN BHD

123456789010

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






e-AmBiz User Guide


2. AUTHORISATION BY DETAILSFor payment authorisation by details, you may follow the below steps :

Click on the Cust. Ref. No. for more details on any specific transactions.

Click on the Payment Initiation and then Authorise menu button.

1

2

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123457

123456

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template








Click on the dropdown box and select Authorise or Reject

Scroll down to view the details of transaction.

Click on the Submit button.

3

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e-AmBiz User Guide

123-ABC1234567

12345678ABC

BCD SDN BHD12345

[email protected]

4

5

Click on the OK button.6

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template







3. AUTHORISATION BY SUMMARY

Ensure these are the Cust. Ref. No. you wish to authorise.

TIPS!• One page can only show 100 transactions. If there are more than 100 transactions,

please go to the next page to authorise.• The above 6 steps also applies to Reject, Verify and Release action

Click on the dropdown box and select Authorise All.

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e-AmBiz User Guide


1




123457

123456

2

3


4

3(a) To Authorise all, you may follow the steps below:

Total Record(s) to be Process: 3Grand total by Currency:MYR 3000.00(3)

Do you want to proceed?Click on the OKbutton.

5

Next, you will be displayed with acknowledgement message from e-AmBiz.

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template







Confirm which Cust. Ref. No. you wish to authorise and select from the left dropdown box.

TIPS!• One page can only show 100 transactions. If there are more than 100 transactions, please go to

the next page to authorise.• The above 6 steps also applies to Verify and Release action.

Click on the dropdown box & select Save.


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e-AmBiz User Guide

3. AUTHORISATION BY SUMMARY3 (b) To Authorise only selected transaction(s), you may follow the steps below:


1




123457

123456

2

3

4

Total Record(s) to be Process: 3Grand total by Currency:MYR 3501.99(3)

Do you want to proceed?

Click on the OKbutton.

5

Next, you will be displayed with acknowledgement message from e-AmBiz.

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






TRANSACTION ENQUIRY

TRANSACTION ENQUIRY

Transaction enquiry screen provides you details of transactions which has beeninitiated online. You may track the status of your transaction(s) and the personnelthat involved in performing the transaction(s). You may follow the below steps toview history of transaction(s):

Click on the Transaction Enquiry menu button.

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e-AmBiz User Guide

1

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






TRANSACTION ENQUIRY (cont’d)


Key in any details of transaction(s). Snapshot shows example of transaction details.

Click on the Search button.

Click on the Cust. Ref. No. to view details of transaction.

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e-AmBiz User Guide

2

3

4The search result will appear in this section area.

Abc_123456 Giro 123456765790 19/06/2016 ABC SDN BHD 1,501.99 123-abC 12345-jdu abc-98743 New

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template








This is how you will see your transaction details screen.

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e-AmBiz User Guide

1234-ABCABC SDN BHD

1234567890

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template








You will also able to view the audit trail of who has initiated and approved.

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e-AmBiz User Guide

ABC_AUTHO

ABC_MAKER

You will also able to view who is the next AUTHORISER.

N A V I G A T I O N

Introduction

About The Token

Change of PIN




Payment Template






e-AmBiz USER GUIDE - AmBank · Personal Identification Number (PIN). You will find your initial...

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Transcript of e-AmBiz USER GUIDE - AmBank · Personal Identification Number (PIN). You will find your initial...

e-AmBiz USER GUIDE - AmBank · Personal Identification Number (PIN*). *You will find your initial...

Documents

Transcript of e-AmBiz USER GUIDE - AmBank · Personal Identification Number (PIN*). *You will find your initial...

e-AmBiz USER GUIDE - AmBank · Personal Identification Number (PIN). You will find your initial...

Transcript of e-AmBiz USER GUIDE - AmBank · Personal Identification Number (PIN). You will find your initial...