for Microsoft Dynamics 365 Supply Chain Management

Dynamics Mobile Field Maintenance

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Content

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2 / 13Dynamics Mobile Field Maintenance

Introduction 4

Employee Satisfaction 5

Features 6

Planning 7

Mobile Integration 9

Maintenance Work Flow 10

Quick overview 11

Enhance Your Maintenance by implementing Mobility!

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Increased number of work orders

completed per day

Minimized idle and misspent clock

time

Decreased inventory levels

Lower back-office costs

Increased employee satisfaction

Paperless availability of user

manuals and safety instructions

Easy sharing of pictures on the work

order

Benefits

We understand your need to streamline operations when facing increased competition and cost-

cutting initiatives. We mobilize your core business processes to give maintenance engineers and

office-based employees real-time access to enterprise systems.

In the mobile-first and cloud-first world,

mobility and especially maintenance engi-

neer mobility is critical in today’s professional

maintenance organizations. Dynamics Mobile

Field Maintenance successfully closes the

loop between maintenance engineers, your

equipment and Dynamics Maintenance

Management. Dynamics Mobile Field

Maintenance is a mobile solution that works

online and offline, enabling enterprises to

optimize the operations of maintenance

personnel through a unique integration of

Mobile Workforce Automation and a rich

maintenance management solution. Your

maintenance engineers can interact seam-

lessly with the system and experts in the

back office of your enterprise.This allows

personnel, online or offline, to share critical

information relating to orders, equipment

and inventory. As a result, your field workers

work on time with the right spare parts and

information to complete their jobs quickly.

and efficiently.

Introducing Dynamics Mobile Field Maintenance

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Dynamics Mobile Field Maintenance

successfully closes the loop between main-

tenance engineers, Dynamics Maintenance

Management and your equipment. We mobi-

lize your core business processes to give

maintenance engineers and office-based

employees real-time access to enterprise

systems, whether they work on a laptop or a

mobile computing device.

The hybrid app supports iOS, Android and

Windows Phone, so regardless of the user

platform, the application looks and func-

tions in the same way. This simplifies training

and reduces complexity in a bring-your-

own-device driven world. By using the latest

technologies to ensure a responsive and

adaptive application, our mobile field main-

tenance offering works on laptops, tablets

and smartphones and adapts automatically

based on the available real-estate and truly

enabling paperless work.

Dynamics Mobile Field Maintenance

integrated with Dynamics Maintenance

Management can increase employee

satisfaction, improve the accuracy of break-

down registration and faster completion of

outstanding tasks. Dynamics Mobile Field

Maintenance includes: viewing mainte-

nance tasks, start and stop maintenance

tasks, adding spare parts and return hours.

At the same time, maintenance engineers

have direct access to all the data they need

to perform their job like information on the

maintenance equipment, resources, mainte-

nance schedules, and logistics.

Employee Satisfaction2

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Features

• Insight in required versus available

resource capacity

• Agenda to view, accept/reject mainte-

nance tasks

• Available wherever your engineers are in

your factory

• Direct access to maintenance equipment

and maintenance task information

• Review historical information of previous

maintenance tasks

• Add materials, like spare parts or tooling

equipment

• Complete hour registration for main-

tenance task and non-maintenance

task-related work such as indirect hours

• Send and receive inventory transfer orders

• Add materials with barcode scanner

• Streamlined process flow to make data

entry easy

• New orders can be created directly on a

mobile device on weekend or night shifts

• Entering notes per status

• Signature capture per order or location

• Capture and store pictures

• Multi-language support

• Initial load on PDA (base data)

• Time zone support

• Multi-device compatible: laptops, tablets,

and phones (Android 4.4 or higher, iOS

9.2.4 or higher and Windows 10 1511 or

higher)

Features3

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Planning

By using Dynamics Maintenance Management

as your back-office, you get a graphical sched-

uling overview for a clear and detailed insight

into scheduled activities for your mainte-

nance employees.

Planners can work with all the necessary data,

including real-time updates from mobile

devices. Dynamics Maintenance Management

can suggest a resource, based on the equip-

ment (location management) and event

code (skills management) settings you have

entered into the system.

Your planner first determines what kind

of resources (type or group of employees,

machines or parts) are necessary to solve

a maintenance request. Based on the infor-

mation coming from the mobile device, the

maintenance planner knows who is working

on-site or who just finished the work. This,

together with the available capacity and

inventory levels, help maintenance plan-

ners schedule the right resource for the right

job and ultimately increasing the first-time-

right percentage and the overall employee

satisfaction.

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Easily increase the Number of Maintenance Tasks Completed Per Day!

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Mobile Integration

Dynamics Mobile Field Maintenance works

online as well as offline. The solution enables

maintenance engineers to complete their

maintenance tasks regardless of network

connectivity.

After completing the planning process in the

back office and allocating the right resource

to the job, the maintenance tasks are sent to

the mobile device of the maintenance engi-

neer and will appear in their agenda. Once

the maintenance tasks are received on the

mobile device, maintenance engineers do not

need to be online to compete for the mainte-

nance task. All information is available offline

and updates are automatically sent to the

back office as soon as connectivity is restored.

Features

• All relevant equipment information can be

viewed on the mobile device

• Direct access to maintenance equipment

data and warranty information

• Complete maintenance tasks including

the ability to take a picture from the

repaired item

• Review historical information on previous

maintenance tasks

• Full hour registration for both direct and

indirect activities

• Streamlined process flow to make data

entry as easy as possible

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Maintenance Work Flow

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Maintenance tasks combine items, hours and work specification into one flow on the mobile device. The complete cycle of the maintenance task can be completed in one logical flow.

When your maintenance engineer is assigned

to do work, a maintenance task is created.

The process starts with accepting the mainte-

nance task and once arrived at the equipment

location, the actual work can begin, and the

consumed spare parts, questionnaires and

spent hours can be allocated to the task. The

maintenance engineer can complete the task

so that a supervisor can know that the equip-

ment is available again.

As long as the maintenance engineer is online,

real-time updates are sent to the back office,

keeping the maintenance planner up-to-

date. After completing the task on the mobile

device, the task information will automati-

cally be sent to the back office. After receiving

the task information from the mobile device,

the information will be available in Dynamics

Maintenance Management.

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Maintenance Equipment

• Access to fields equipment ID, equipment

description, serial number and the equipment

warranty end date

Equipment related documentation

• Read work instructions, equipment manuals and

safety instructions on the mobile device without

having to look for a paper manual or work

instruction

Maintenance Tasks

• Access to maintenance task fields: task ID, task

description (event code) start date/time-based

on task

• Maintenance Work Order fields: subject,

message, start date/time and the amount of

planned hours on the device

• Indirect tasks/time/stopping the order while

working on it

• Register end-time

• Add material to maintenance task and send to

mobile device

• Add material from list (inventory) by the engi-

neer on-site (on mobile device), only from

the engineer’s warehouse or other engineer

approved warehouse

• Update inventory level of the engineer’s ware-

house on to the device

• Consume, order or return spare parts

• Limit the list of items the engineer can use in

the mobile device

• Receive spare parts send from the main ware-

house and/or send them back

• Complete questionnaires such as checklists or

inspection lists

• Send from maintenance task to mobile device

(list of activities)

• Historical information about the maintenance

equipment is available on the mobile device

• Relevant task fields such as statistical codes,

note fields, equipment number, warranty end

date is available on the mobile device

Maintenance Notes

• Available fields are note fields, progress note,

internal note and solution text

Overview/Analysis

• Standard and user-defined queries and reports

Prerequisite

• Microsoft Dynamics 365 Supply Chain

Management

• Dynamics Maintenance Management

Dynamics Mobile Field Maintenance a quick overview

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Our Dynamics Apps are sold, implemented and

supported worldwide by our industry experts and

strategic partners. We are happy to advise you

which solution or technology is the best fit for

your specific needs. Please feel free to contact us.

We appreciate your interest!

Want to know more? Contact HSO Innovation

T +31 (0)318 507 800

innovation@hso.com

www.hso.com/innovation

1500Projects

13Offices

650Employees

innovation@hso.com | www.hso.com/innovation | T +31 (0)318 507 800

HSO Innovation offers new ways, using new technology, new applications, new processes, and new approaches to assist our clients in becoming digital leaders in their industry. HSO Innovation designs, develops, sells and maintains strategic and differentiating Dynamics Apps that drive outstanding results for our clients using Microsoft Dynamics 365. Combined with our wide range of Premiere Services that are offered on Microsoft Azure we improve overall business efficiency. Our Dynamics Apps and Premier Services are based on best practices developed over the years working directly with our customers across diverse industries and verticals.

1500+

Projects

25+

Offices

900+

Employees