DXC Business Care for Microsoft Dynamics AX

Fine-tune your Microsoft Dynamics AX solution and get full value from your IT investment.

September 2019

3

YourDynamics AX

solution

Bestpractice

SQL

PERFORMANCE

AVAILABILITY IT SERVICE MANAGEMENT

REPORTING

CAPACITY

Index Needs

Maintenanceof VLDB

Consultancy and

prevention

Management reports

Operational reporting

IO per AOS

statistics

Growth of data

and files

Growth of data per

table

Batch presen-tationThe most

expensive queries

Report server active/passive

Monitoring of AOS

availability

Stage/role for AOS

Batch monitoring

Business and data

development

DXC Business Care monitors the availability, performance and capacity of your Dynamics AX solution based on measurements of key parameters. If anything needs your attention, you will receive warnings, so you know where to take action.

Is it time-consuming to generate reports in your Dynamics AX solution? Do your jobs fail to finish on time, or do they sometimes stall? Do your employees experience slow response times, problems signing in, or even breakdowns?

DXC Business Care is a collection of services that show where and when problems occur in your Dynamics AX installation. With this overview and insight, you can also anticipate potential problems before they arise.

Get a full overview of your Dynamics AX solution

• Capacity: If the performance and scope of your Dynamics AX solution meet your needs and match the data volumes and processes you expect the solution to handle.

This service component makes it easy to see how fast your tables are growing and proactively make decisions about moving data or increasing capacity.

• Performance: Where, when and why “queues” and delays occur in your Dynamics AX solution. This service component gives you accurate information on the performance of the solution — for example, whether the indexing has been updated – and it reveals which enquiries are putting the most strain on the system.

• Availability: Monitors when the system and services are available and unavailable, including whether users can log in, and if selected services and batch jobs are running as planned.

DXC Business Care provides a full, proactive overview of your installation, so you can ensure the efficient and stable operation of your Microsoft Dynamics AX solution.

Benefits• Provides specific and operational

insight into your Dynamics AX solution

• Gives an easy and comprehensive overview of the total capacity and performance of the system

• Allows predictable capacity planning, based on current use and growth trends

• Provides a fact-based foundation for prioritizing processes and investments

• Optimizes performance and availability

• Defined in accordance with the ITIL framework

Functionality• Built on DXC Technology’s long and

extensive knowledge of Microsoft Dynamics AX

• Delivered as a service, which enables rapid setup and deployment

• Includes a browser-based, graph-oriented and role-based dashboard with drill-down functionality

• Gathers information from numerous services related to capacity, performance and availability

• Provides a current and a historical overview

• Works smoothly with Microsoft Dynamics AX 2009 and later versions

DXC Business Care for Microsoft Dynamics AX

Number of Dynamics AX

users

Choose between three service levels

DXC Business Care is available with a choice of three tiered service levels. This gives you the best foundation for keeping your Dynamics AX solution in full and optimum operation, whether internal Dynamics AX specialists are available to you or not.

• Supported: DXC handles the installation, setup and customization of your Dynamics AX solution. The intuitive dashboard provides a quick overview of the current, historical and future load, and makes it easy to explore the individual measurements in depth.

• Monitored: DXC handles the installation, setup and customization of DXC Business Care as in the Supported level. In addition, DXC’s specialists monitor warnings and inform you when there are current or potential challenges that you should address.

• Controlled: DXC handles the installation just as in the other two levels, but also continuously monitors messages from DXC Business Care and proactively takes care of events and warnings.

Business Care Portal

SUPPORTED MONITORED CONTROLLED

You gain insights and can respond

DXC monitors and informs

You decide what will happen

DXC reacts

DXC resolves

DXC informs

DXC Business Care is delivered with a choice of three tiered service levels. This gives you a flexible foundation for keeping your Dynamics AX solution working efficiently and for getting the most out of your available system resources. This is true even if you do not have internal Dynamics AX specialists at your disposal.

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DXC Technology DenmarkRetortvej 82500 Valby DenmarkT +45 3614 4000

About DXC TechnologyDXC Technology, the world’s leading independent, end-to-end IT services company, manages and modernizes mission-critical systems, integrating them with new digital solutions to produce better business outcomes. The company’s global reach and talent, innovation platforms, technology independence and extensive partner network enable more than 6,000 private- and public-sector clients in 70 countries to thrive on change. For more information, visit www.dxc.technology.

© 2019 DXC Technology Company. All rights reserved.

Get the insights that matter.www.dxc.technology/optin

It’s easy to get started with DXC Business CareAs DXC Business Care is provided as a service, it can be set up quickly and easily to monitor your Dynamics AX solution. The setup typically only takes a few hours, and the service can then start collecting data to provide a quick overview of the overall condition of your business application. The information retrieved makes it easier to avoid breakdowns, slow performance, sign-in issues and delayed batch runs. This helps enable the best possible conditions for getting the maximum business benefit from your Dynamics AX investment.

Learn more at www.dxc.technology

DXC Business Care generates operational reports that can be used to assess the daily operation of your Dynamics AX solution, and reports that can be used on a more tactical or strategic level.

EG-053E. September 2019

Reporting

STRATEGIC AND TACTICAL LEVEL

OPERATIONAL LEVEL

Consulting and prevention

Business and data development

Operational reporting

Management reports