Duties and Responsibilities as a Tour Guide

Presented byAef sugihartoni

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• Provide them information and explanations about the place honestly without prejudice;

• Ensure a factual presentation, make sure to distinguish the truth stories, legends, traditions;

• Act fairly and reasonably in all dealings with colleagues and co-workers;

• Always act with tact and diplomacy in dealing with the guests

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• Always report for duty healthy and positive• Never take advantage of the ignorance of the

tourists• Never allow yourself to be used by unscrupulous

organizations who want to take advantage of the tourists

• Use common sense and be honest by saying “ I don’t know,…I will check,..”

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Ensure Guests’ Safety

Warn them on:– Plants that might cause some allergies– Food and drinks that might not suit their digestive

system– Elevation for those with vertigo and fear of height– Dogs that might bite– Presence of pickpockets in crowded areas

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• Protect the reputation of tourism by making every assignment a treat, with respect to the environment, wildlife, sights & monuments, local customs & traditions

• Act responsibly as representative of the country and the people

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Guides usually-• Meet their clients at the airport• Accompany them to hotels & activities scheduled during

the tour• Manage meals & transportation throughout the tour• Assign rooms• Deal with luggage• Explain the itinerary and schedule• Provide information about the areas visited• Lead activities specific to the tour

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• Handle health emergencies• Manage last minute changes, conflicts and mix-ups• Are responsible for keeping everyone in the group happy

and ready to sign up for• another tour• Manage a budget• Generate reports for the tour company

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Discussion

1. How the tour guide should handle health emergencies?2. What are the tour guide usually do before visiting the

areas?3. What are the things should be managed by a tour

guide?

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Practice as a Tour GuideRead the following information and present it

as tour guide The magnificent Marina Bay Sands is an integrated resort fronting Marina Bay that offers a luxury 2,561-room hotel, an art convention and exhibition center, the Shoppes Mall, an Art & Science museum, two Sands Theatres, seven “celebrity chef” restaurants, two floating pavilions, a nightclub, lounges and a casino with 500 tables and 1,600 slot machines