Dubai We Learn

Knowledge Sharing and Innovation Initiative

• Dubai We Learn – ORGANISATIONAL LEARNING

• Dubai We Learn – TRAINING

• Dubai We Learn – BEST PRACTICE RESOURCE

• International Expertise

• Registration and Key Dates

Contents

Dubai We Learn consists of 3 services designed for knowledge sharing and innovation

Dubai We Learn – ORGANISATIONAL LEARNING

(Available for 8 government projects)

Dubai We Learn - TRAINING

(Available to all government entities))

Dubai We Learn – BEST PRACTICE RESOURCE

(Available to all government entities)

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Dubai We Learn – ORGANISATIONAL LEARNING

(Available for 8 government projects)

• A one year programme starting on 6 October 2015

• Available for up-to 8 government entities for one project team per government entity

• Aims to address important challenges and/or opportunities through a benchmarking project approach.

• Supported by international experts with training and guidance provided.

Dubai We Learn – ORGANISATIONAL LEARNING aims to dramatically improve performance of Dubai’s government through the identification and implementation of best practices.

1. Projects will generate major financial and non-financial benefits for your entity, stakeholders and Dubai as a whole.

2. Projects will provide a stimulus for innovation, dynamic change and stakeholder satisfaction

3. 8 successful projects will serve as role models for knowledge sharing and innovation and be profiled in a “Dubai We Learn” publication

Dubai We Learn – ORGANISATIONAL LEARNING aims to achieve major benefits within a one year time-frame.

4. Team members will benefit from the training and guidance of international benchmarking experts

5. Team members will benefit from becoming certified at “Trained” and “Proficiency” Levels of benchmarking

6. Teams will be eligible for Dubai Government Excellence Programme’s (DGEP) Benchmarking Award and encouraged to participate in the International Best Practice Competition and Global Benchmarking Network’s (GBN) Benchmarking Award

7. Opportunity to network and learn from other esteemed government entities

Other benefits..

Project teams will be trained in TRADE Best Practice Benchmarking and assisted throughout their projects.

TRADE focuses on the exchange (or “trade”) of information and best practices to dramatically improve the performance of processes, goods and services.

Project team members will be certified as both “Trained”

and “Proficient” in benchmarking when the projects are completed

Assistance will be provided in finding benchmarking partners and best practices

Informal

Benchmarking

Best Practices & INNOVATION

Formal

Benchmarking

Advice will be given on how to develop an organizational-wide approach to benchmarking that leads to major transformational change and constant innovation

8 projects from different government departments will be selected based on the following criteria:

Aim of the project

Why is this project important to undertake? Stakeholders (who will be interested in the results of the project?

Likely benefits of project? Non-financial and financial

A. Importance of the project

Will your Project Team have time to work on the project over the next year?

Why is it important for your organisation to participate?Is your senior management team supportive of the project?

B. Level of commitment to the project

Participants must be able to meet these expectations

1. Project Teams of 3 to 6 people need to attend the training and other scheduled activities over one year.

2. Attendance of all team members is mandatory at the 3 Day Training Workshop, 3 Progress Sharing Days and Closing Sharing Day.

3. Project Teams need to give presentations on their progress at 3 Progress Sharing Days, a Closing Session and submit a final project report.

4. Project Teams need to report progress on a monthly basis to the program’s facilitators.

5. Team members must be able to dedicate an estimated one day per week per person for the next 12 months to the project.

Continued…

6. Resource must be available for international benchmarking visits if required.

7. All Project Teams must identify best practices and obtain sign-off for implementation within the 12 month period. Some Project Teams are expected to have fully implemented the best practices within this period.

8. Project Teams must be willing to share their success with other government entities.

9. Project Teams must have the full commitment of their senior executive team before applying for the programme.

Projects should be of strategic importance and result in major benefits for your stakeholders

Projects typically search for best practices in:

• Leadership and governance issues e.g. improving communication of vision/mission and values

• Strategy - e.g. improving strategic planning process, incorporating stakeholder needs

• Processes e.g. reducing cycle time, reducing waste, improving productivity

• Innovation – e.g. developing a culture of innovation• Human Resources – e.g. increasing teamwork, increasing employee

empowerment, increasing number of employee ideas, improving training, improving recruitment process, increasing employee well-being & happiness, surpassing Emiratisation targets

• Performance Management – e.g. development of an integrated performance management system

• Information Technology – e.g. increasing the number and quality of e-government and m-government services

• Environment and safety – e.g. reducing environmental impact, reducing accidents

• Supplier/Partner relationships – e.g. developing winning private/public partnerships.

Key Dates of Dubai We Learn – ORGANISATIONAL LEARNING

Date Activity

23 July, 2015 Application forms for “Dubai We Learn – ORGANISATIONAL LEARNING” are

available.

6 Sept, 2015 Awareness session for “Dubai We Learn”, 9.00am to 12.00pm, Godolphin Ball

Room, Jumeirah Emirates Towers Hotel.

13 Sept, 2015 Applications forms to be completed and submitted to DGEP

25 Sept, 2015 8 government entities will be invited to participate

6-8 Oct, 2015 Training and Project Start - Batch 1 (4 Project Teams)

20-22 Oct, 2015 Training and Project Start - Batch 2 (4 Project Teams)

9 Nov, 2015 1st Progress Sharing Day – Team Presentations (Batch 1 & 2)

18 Jan, 2016 2nd Progress Sharing Day – Team Presentations (Batch 1 & 2)

17 April, 2016 3rd Progress Sharing Day – Team Presentations (Batch 1 & 2)

5 Oct, 2016 Closing Sharing Day – Final Presentations & Project Reports (Batch 1 & 2)

5 Oct, 2016 Certificates and Awards

Dubai We Learn – TRAINING

(Available to all government entities)

Dubai We Learn – TRAINING is based on the TRADE Best Practice Benchmarking methodology.

This training is only relevant to those people that do not intend to participate in Dubai We Learn – ORGANISATIONAL LEARNING.

Your knowledge and experience

+best practices

= NEXT PRACTICES!!!

TRADE focuses on the exchange (or “trade”) of information and best practices to dramatically improve the performance of processes, goods and services. TRADE provides a winning formula for innovation.

Participants at the 3-day training course will be

certified at the “Trained” Level (Level 1).

All government departments are strongly

encouraged to have at least one person become a “Benchmarking Master or Champion” with the capability to facilitate

benchmarking projects and coordinate

benchmarking activities.

“Government-wide knowledge sharing creates a

dynamic environment for innovation”

TRADE is accompanied by a comprehensive set of resources

• TRADE Project Management System in Excel

– Terms of Reference Worksheet

– 5 x Worksheets (for each stage of TRADE)

– Additional Worksheets

• Training Manual

- Detailed notes on how to undertake each Stage and Step of TRADE

- Over 30 template forms to assist benchmarking projects

-- All materials available in English and Arabic --

Project teams, as well as individuals, are encouraged to attend the training.

Participants will improve their understanding of:

• Benchmarking (informal and formal)• The systems and organizational structure required to

support benchmarking and knowledge sharing• The various benchmarking and knowledge sharing tools• Each stage and step of the TRADE Best Practice

Benchmarking Methodology

And

All participants will leave the training with a clear benchmarking project plan that is specific to their needs.

Dubai We Learn – TRAINING dates

• 7-9 September 2015 (English) – 3 days

• 19-21 January 2016 (English) – 3 days

• 19-21 April 2016 (Arabic) - 3 days

Register Now for 7-9 September, Dubai We Learn - TRAINING

Only 20 places available.

First come first served, attendance free.

This training is only relevant to those people that do not intend to participate in Dubai We Learn – ORGANISATIONAL LEARNING.

Dubai We Learn –

BEST PRACTICE RESOURCE

(Available to all government entities)

Dubai We Learn – BEST PRACTICE RESOURCE

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is provided by BPIR.com – an established knowledge sharing resource containing global best practices.

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contains a huge set of peer-reviewed resources from self-assessments tools to best practices. Included is a business periodical library database of over one million articles.

Dubai We Learn – BEST PRACTICE RESOURCE

Best practices are searchable through the categories and items of the EFQM Excellence Model

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DGEP will be working with BPIR.com to add new Middle East content and best practice examples.

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Already many UAE best practice videos are on the BPIR.com

• Identification of best practices – one idea or best practice can save a government department $100,000’s as a result of changing work practices.

• Assists in finding benchmarking partners

• Increased innovation as result of networking, sharing ideas and practices

• Self-improvement of individuals

• Creates a culture of organisational-wide improvement

The BPIR.com delivers many benefits

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• Attend the Awareness Session on BPIR.com on 6 September, 9.00am to 12.00pm, Godolphin Ball Room, Jumeirah Emirates Towers Hotel, and register for up-to 5 passwords.

• Access to start on 6 October 2015

• Additional passwords can be purchased at 20% discount with promotional code.

5 free passwords are available per government entity for an initial one year

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International Expertise

COER led by Dr Robin Mann will be delivering the Dubai We Learn services with oversight by DGEP

COER’s Vision: To be at the forefront of organisational excellence research, and known worldwide

as a leader in the provision of benchmarking and business excellence services

Robin’s experience includes managing the UK’s Food and Drinks Industry Benchmarking and Self-assessment Initiative (1995-1998), New Zealand Benchmarking Club (2000-2004), Sheikh SAQR Government Excellence Program, UAE (2005-2007), researching national strategies to business excellence and productivity for Australia and the GEM Council (2006), Asia (2009-2015).

Robin was awarded the Harrington/Ishikawa Medal in 2011 for contributions to the advancement of quality in the Asia Pacific region.

Robin is originally from the United Kingdom where he undertook one of the first PhD’s in Total Quality Management, 1988-1992 at Liverpool University. He moved to New Zealand in 1998.

Dr Robin Mann is Head of the Centre for Organisational Excellence Research, New Zealand, www.coer.org.nz, Chairman of the Global Benchmarking Network, www.globalbenchmarking.org, Co-Founder of BPIR.com Limited, www.bpir.com, Founder of the International Best Practice Competition, www.bestpracticecompetition.com, Founder of the TRADE Best Practice Benchmarking Methodology and Chief Expert for Business Excellence for Asia Productivity Organisation.

Dr Mohamed Buheji, COER Associate Consultant, will be supporting Dr Robin Mann

Dr Buheji is an International Expert in Knowledge Management, Excellence Practices, Value based management, Innovation Management, Learning Organisations, Change Management, Lean Management, Government Competitiveness, Organisational Governance, Social Partnership Programs, SME’s and Entrepreneurs Developer, Total Productive Services Expert.

Founding Editor - Journal of Inspiration Economy, Head of Competitiveness Centre - University of Bahrain. Managing Director of ITQAN Management Consultancy (Bahrain - Qatar -Oman - KSA (Jeddah)), established since year 2000.

Led and developed systems and change management programs in major Consultancy Projects for more than 90 Government Ministries and Organisations in different GCC countries. Moreover assessed and consulted for more than 300 Private and Public organizations.

Registration and Key Dates

Register for Dubai We Learn

Obtain Registration and Application Forms for:

• Awareness Session for Dubai We Learn, 6 September, 2015

• 5 Free Passwords for Dubai We Learn – BEST PRACTICE RESOURCE

• Dubai We Learn – TRAINING, 7- 9 September, 2015, Register by 1 September

• Dubai We Learn – ORGANISATIONAL LEARNING, Application deadline 13 September, 2015

From Ms. Maha Ahmad email: maha.ahmad@tec.gov.ae

For further information contact: Dr Zeyad Mohamed El KahloutQuality and Excellence Advisor

Dubai Government Excellence Program

The General Secretariat of the Executive Council of Dubai

Phone: +97144399592, Mobile: +971502100850

Email: Zeyad.ElKahlout@tec.gov.ae

Dubai We Learn – ORGANISATIONAL LEARNING

(Available for 8 government projects)

Dubai We Learn - TRAINING

(Available to all government entities))

Dubai We Learn – BEST PRACTICE RESOURCE

(Available to all government entities)

Know

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Innova

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Key dates using the following colour code are shown on the next slide

23 July, 2015 Application forms available for Dubai We Learn – ORGANISATIONAL LEARNING

6 Sept, 2015 Awareness session for Dubai We Learn for all government entities,9.00am to 12.00pm, Godolphin Ball Room, Jumeirah Emirates Towers Hotel.

7-9 Sept, 2015 Dubai We Learn - TRAINING for those not participating in “Organisational Learning”

13 Sept, 2015 Application form submissions for Dubai We Learn – ORGANIATIONAL LEARNING

25 Sept, 2015 8 govt entities invited to Dubai We Learn – ORGANISATIONAL LEARNING

6 Oct, 2015 Dubai We Learn – BEST PRACTICE RESOURCE starts for all government entities

6-8 Oct, 2015 Training and Project Start - Batch 1 (4 Project Teams)

20-22 Oct 2015 Training and Project Start - Batch 2 (4 Project Teams)

9 Nov, 2015 1st Progress Sharing Day – Team Presentations (Batch 1 & 2)

18 Jan, 2016 2nd Progress Sharing Day – Team Presentations (Batch 1 & 2)

19-21 Jan 2016 Dubai We Learn - TRAINING for those not participating in “Organisational Learning”

17 April, 2016 3rd Progress Sharing Day – Team Presentations (Batch 1 & 2)

19-21 Apr 2016 Dubai We Learn - TRAINING for those not participating in “Organisational Learning”

5 Oct, 2016 Closing Sharing Day – Final Presentations & Project Reports (Batch 1 & 2)

5 Oct, 2016 Certificates and Awards