DTI Public Advisory on Cargo Forwarding

7/28/2019 DTI Public Advisory on Cargo Forwarding

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Q. What are the approaches to the issue of undelivered balikbayan boxes?A. 1. Prevention (How to Avoid Being Victimized)Enhanced Information Campaign Advisories/Alerts Tips on Sending 8alikbayan Boxes BlacklistOWWA, BOC, DFA} Embassies/Consulates, OFW Orgs, DTI Commercial Attaches}DTI Regional/Provincial Offices, Consumer Agencies of Foreign Governments,Freight Forwarders' Regulatory Agencies ofForeign Government.

2. Cure (Assistance to ComplainantsNictims)Formal Charges/Sanctions versus Erring Freight Forwarders (both local andforeign)Endorsement to Law Enforcement Authorities Coordination with the Bureau of Customs and other concerned governmentagencies.Q. If the Philippine agent/freight forwarder holds delivery of balikbayan boxes because itsforeign prinCipal fails to remit the necessary funds therefore, what can DTI-PSB do tohelp the consignees?A. DTI-PSB shall order the Philippine agent/freight forwarder to deliver the cargoes to theirrightful owners (consignees) without any delay. Failure of the Philippine agent/freightforwarder to deliver the cargoes immediately shall constrain DTI-PSB to file a FormalCharge against the freight forwarder for the revocation of its accreditation (if theforwarder is PSB-accredited) or a Cease and Desist Order (if the forwarder is not PSBaccredited) as well as applicable fines as provided in PSB A.O. 6, series of 2005.Q. How does one file a complaint with DTI-PSB?A. Complainants should submit a written complaint with documentary evidences such asofficial receipts, cargo receipts, bills of lading, shippers' declaration and way bills. Theycan file their complaints either at PSB Office or fax at (02) 751-3305 or email atdti [email protected] or call (02) DTI Direct at 751-3330.Q. What sanctions/penalties may PSB impose on freight fOlwarders violating PSB policieson balikbayan boxes?A. PSB may impose monetary fines, suspension or cancellation of accreditation pursuantto A.O. No.6 series of 2005.Q. What are the common complaints received by Department of Trade andIndustry-Philippine Shippers' Bureau (DTI-PSB) regarding balikbayan boxes?A. Most of the complaints on balikbayan boxes are:1. undelivered balikbayan boxes2. pilferage of balikbayan box3. overcharging4. damaged cargoQ. How much are the shipping rates of balikbayan boxes? How long is thetransit time from origin to destination?A. There are various rates for shipping of different sizes of balikbayan boxes. Below is asample rate for a standard size balikbayan box (24"x24"x24") and transit time fromOrigin to destination.

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Door to Door Rates and Transit Time by Destination

Hongkong/TaiwanSingaporeUSA/CanadaMiddle East

Metro ManilaDoor to TransitDoor TimeRate (in days)US$ 70 15-20US$ 70 15-20US$ 85 35-45US$ 90 25-35

VisayasDoor to TransitDoor TimeRate (in days)US$ 75 20-25US$ 85 20-25US$90 40-50US$ 100 30-40

MindanaoDoor to TransitDoor TimeRate (in days)US$ 85 22-27US$95 22-27US$ 100 42-52US$ 110 32-42

Source: Various PSB accredited fretght forwardmg compames.Q. Where are most balikbayan boxes coming from?A. OFWs and other Filipinos living abroad from these countries have the large number ofpackages sent through balikbayan boxes.1. Middle East (Saudi Arabia, UAE, Kuwait and Qatar)2. USA

3. Hong Kong4. Singapore5. Italy6. UK7. Korea8. Taiwan

Q. What items that should not be sent through balikbayan boxes?A. The following items are not allowed to be included in the box:1. currencies, checks, money orders and traveler's checks2. jewelries3. 'firearms, ammunitions and explosives4. prohibited drugs and other substances5. pornographic materials, gambling cards and toy guns6. pirated products i.e. dvd, cd, tapes, etc7. items of commercial quantities

Q. What are the tips in shipping balikbayan boxes?A. The following are few tips to ensure that your balikbayan boxes reach its destination.1. Organize the contents of your balikbayan box.2. Book your balikbayan boxes only with PSB-accredited sea cargoconsolidator I freight forwarder companies with clean records.3. , Be wary of exceptionally very low rates.4. Declare the contents of your shipment.5. Secure transport documents such as cargo receipt! official receipt) for feespaid, and Bill of Lading (a document issued by a transportation carrier to theshipper as proof that they have received the cargo shipment and haveplaced them on board a particular vessel for delivery to a particular

destination).6. Get the name and contact details of the forwarder's agent in the Philippines.7. Monitor the movement of your cargo from origin to destination to make sureit is being shipped and delivered.

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, 8. Inform your consignee to check your cargo with the Philippine freightfOlwarding agent even before it arrives.9. If you encounter pilferage or lost item, or non-delivery, file an immediate

claim or complaint with the freight forwarder's customer service. You mayalso lodge your complaint directly to the Philippine Shippers' Bureau at 2ndFloor, DTI Bldg., 361 Gil Puyat Avenue, Makati City or fax at (02) 751-3305or email [email protected] or call the DTI-Direct (02) 751-3330 forassistance.

For more information, call DTI Direct 751.3330 or visit www.dtLgov.ph.

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5PHILIPPINE SHIPPERS' BUREAU ADVISORY (Philippine Agents/Freight Forwarders) As of 07 December 2012

Overseas Filipinos Workers and their consignees in the Philippines are advised not to dobusiness with freight forwarding companies not accredited with DTI-PSB. The followingunaccredited companies were issued Formal Charges by the DTI-PSB for engaging infreight forwarding without PSB accreditation and/or are subject of complaints pertaining tobatikbayan boxes.

A. Additions fo r the Week (03-07 December 2012)1. 0' EEC Freight Forwarder and Logistics Guzmar Compund, 8178 Dr. A Santos Ave., San Dionisio, Paranaque City 2. Forex Cargo Philippines, Inc. No. 69 Marcos Highway, San Isidro. Cainta, Rizal 3. UMAC Forwarders Express, Inc. No. 1081pil St. cor lpi! Extension, Marikina Hieghts, Marikina City

B. From the Previous LIst1. ASS-CSN Global Cargo Corporation JJM Building 2, Ninoy Aquino Avenue, Brgy. S t ~ . Nino, Paranaque City 2. Aerosend

Blk. 2 Unit 7, 584 Tenorio Lopez St., Tondo, Manila 3. Associated Consolidation Express (ACE)

505 Quirino Avenue, Tambo, Paraf'iaque City 4. Dausan International Forwarder

1933 A Francisco Street, Sta. Ana Manila 5. Diaz Cargo Services Bantayan, Dumaguete, Negros Oriental 6. FACF Parcel Delivery

8410 Gomburza Street, Brgy. Sto Nino, Paranaque City 7. FRS Philippir:te Freight Services l Inc. Unit 104 Cecile Ville Bldg., 1211 Quezon Avenue, Quezon, City 8. Gen Ex CargoNo. 11 J.G. San Victores St., SEACOM Compound, San Antonio, Paranaque City9. International Cargo Forwarder

503 Quirino Avenue, Tambo Paranaque City


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PHILIPPINE SHIPPERS' BUREAU ADVISORY (Philippine Agents/Freight Forwarders) As of 07 December 2012

10.J.J. Transglobal Brokerage3909/3911 Dahlia Street, Sto NinQ, Paranaque City

11. JAR Cargo Forwarders503 Quirino Avenue, Tambo Paraiiaque City

12.JonaT CargoStall 213 Building 2, FTI Complex, Western Bicutan, Taguig City13.Joseph Glenn L. GaloUnit 12 Residences North Road, Poblacion, Liloan, Cebu City14. MME Cargo Forwarder

No. 3031 F. Bautista St., Brgy. Ugong, Valenzuela City15. Mail Plus Cargo Carriers

Golden Homes Subdivision, SA #3 Sandoval Avenue, Pinagbuhatan, Pasig City16. Manila Broker

503 Quirino Avenue, Tambo, Paraiiaque City17.Maru Cargo Logistics Philippines

15016-A Fast Track Avenue, San Agustin Village, Paranaque City1S.Nets & Knicks. Logistics CorpBlk. 17 Lot 4 Jerusalem St., SF Martinville Subdivision, Las Pinas City19. Pacific Logistics International Cargo567 Gen. Luna St., Dinayang, San Mateo, Rizal20. Pentfast

Km . 17 Cervantes St., West Service Road, Paranaque City21. R&M Cargo Services

STIL Bldg., Sta. Agueda cor. Delbros Ave., Pascor Drive, Sto. Nino, Parafiaque City22, REN International ServicesLaura Drive, Brgy. Bagumbayan, Taguig City23. RON MarketIng & Cargo ForwarderPension House, Zamora St., Ozamis City

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7PHILIPPINE SHIPPERS' BUREAU ADVISORYdtt- (Philippine Agents/Freight Forwarders)" , , " fvt . ,n ~ . ~ O V I 1 l f Y As of 07 December 2012

24. Rodah Cargo ManilaBlock 9, Lot 16, Road 6-A St., United Paranaque Subdivision 5, Sucat, ParanaqueCity

25.Sir2Go Forwarders No. 85 Maginoo Street, Quezon City 26. Skyland Brokerage, Inc.

3/F Skyland Building, No. 279 Cabildo St., Intramuros Manila 27.South Atlantic Cargo, Inc.

4 Elm St.. West Fairview, Quezon City 28.The Filipino Cargo International No. 567 General Luna Street, Guinayang, San Mateo Rizal

29.Trico International Forwarding (Phlls) Inc. L62D Building 2, Mangosteen Road, FTI Complex, Taguig City 30.Vanwil Cargo Forwarder Inc.B17 L2, Martinville, Canaynay Ave" Manuyo Dos Malaya St., Evacom, Las PinasCity31. VCG Customs Brokerage Guzmar Compound, 8178 Dr. A. Santos Avenue, Sucat, Paranaque City 32. Yasasa International Cargo Services PhilippInes Lot 10 Blk 12, BF Martinville Subdivision, Manuyo Dos, Las Pinas City 'nothing follows

Consumers/consignees with complaints on undelivered, pilfered, damaged or lostbalikbayan boxes may report or submit a written complaint to DTI-PSB through either fax at( 0 2 ) 7 5 1 ~ 3 3 0 5 or email [email protected] or call OTt Direct (02)751-3330.

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8PHILIPPINE SHIPPERS' BUREAU ADVISORY(Foreign Principal/Consolidators)As of 07 December 2012

Overseas Filipinos Workers are hereby informed that the Philippine Counterparts/Agents ofthe following foreign principals/cargo consolidators are under investigation by the DTIPhilippine Shippers' Bureau (PSB) pertaining to undelivered balikbayan boxes and otherviolations under PSS Administrative Order NO.6 series of 2005.A. Additions for the Week (0307 December 2012)

None

B. From the Previous ListAustralia

1. Dausan International ForwarderBahrain

1. Dreamsworld Travel Tourism &Cargo Co. W.L.L.Cyprus

1. Trico InternationalGermany

1. Filipino-ServiceHongkong

1. Ford Cargo International (FCI)Ireland

1, Maharlika Enterprise Cargo Services2. SCRL Cargo

Italy1. Jet Express Cargo

Kingdom of Saudi Arabia (KSA)1. Cargo Net Worldwide Services formerly FAL-World Express Cargo2. Fil Asia Cargo Forwarders Philippines3. Global Cargo4. Jasim Yaseen AI-Delam Air Cargo Services5. Laguna Lakers Cargo Forwarder6. North and South Express Cargo7. RJM Freight Cargo Forwarders8. Sir Cargo Forwarders9. WRJ Freight Forwarders (A Division of AI-Zagel Cargo)


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PHILIPPINE SHIPPERS' BUREAU ADVISORYdtt (Forelgn Principals/Consolidators). , . . ,n" ,t.T lH'tIflAU a 1fIICLII1RTIHor I t , . " l _" t As of 07 December 2012

Kuwait- 1 - ,-Natasha Express Cargo Services

2. Pacific Logistics International Cargo3. Philippine Cargo International4. The Filipino Cargo International

Malaysia1. Bayanihan Express

Singapore1. Hagibis Express Pte. Ltd.2. Maru Cargo Logistics (s) LLP

United Arab Emirate.s (UAE)1. AI Rodah Marine Cargo2. Casablanca Marine Cargo3. Cityline Cargo4. Dagupan Cargo Packaging Services5. Express Link Cargo Services6. Smooth Express

United Kingdom1. Philand Ynterlink. Ltd.

United States of America (USA)1. AAA Cargo Express Inc.2. Aerosend3. Associated Consolidations Express (ACE Cargo)4. FRS Philippine Freight Services, Inc.5. Pentagon Cargo, Inc.6. REN International7. Shipping Express8. South Atlantic Cargo9. Star Xpress Forwarders

*nothing follows*

Consumers/consignees with complaints 011 undelivered, pilfered, damaged or lostbalikbayan boxes may report or submit a written complaint to OTIPSB through either fax at(02)751-3305 or email [email protected] or call DTI Direct (02)751-3330.

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10PHILIPPINE SHIPPERS' BUREAU ADVISORY(Freight Forwarders Issued Show Cause Orders)As of 07 December 2012

Overseas Filipinos Workers and their consignees in the Philippines are advised to refrainfrom doing business with the following freight forwarding companies accredited by DTIPSB. These accredited companies were issued Show Cause Orders by the DTI-PSB andare subject of complaints pertaining to balikbayan boxes.A. Additions fo r the Week (0307 December 2012)

None B. From the Previous List1. RRG Freight Services Block 213 Lot 41 Yuan Street, Phase 8, North Fairview, Quezon City 2. Laguna Lakers Cargo Forwarders National Highway, Limaco Compound, Brgy. Platero, Bii"an City, Laguna 3. Monark Customs Brokerage Corporation

No. 8252-0 Dr. A Santos Avenue, Brgy. San Isidro, Sueat Road, Parafiaque Citytnothing follows"Consumers/consignees with complaints on undelivered, pilfered, damaged or lostbalikbayan boxes may report or submit a written complaint to DTI-PSB through either fax at(02)751-3305 or email [email protected] or call DTI Direct (02)751-3330.


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PHILIPPINE SHIPPERS' BUREAU ADVISORY (Freight Forwarders Whose Accreditation Has Been Revoked) l s of 07 December 2012

Ove;s.eas :>inos Workers and their consignees in the Philippines are advised to refrainf ' J - ' d: : ; business with the following freight forwarding companies whose accreditationhas :-eer revoked for certain violations of PSB Administrative Order No.6, series of 2005,

e - " ' - . s e known as the Rules on Freight Forwarding.1. D' Winner Logistics Philippines, Inc. Room 516 FEMII Building, ASoriano Jr. Avenue, Intramuros Manila

'notl":ing follows

Consumers/consignees with complaints on undelivered, pilfered, damaged or lostbalikbayan boxes may report or submit a written complaint to DTI-PSB through either fax at(02)751-3305 or email [email protected] or call DTI Direct (02)751-3330.

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DTI Public Advisory on Cargo Forwarding

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