DTDC courier
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Transcript of DTDC courier
Delivered By:
Vipul Sharma (13DM049)
Pritam Sahoo (13DM050)
Ravi Kumar (13DM026)
Rohit Kumar (13DM014)
Companies overview:
DTDC Courier & Cargo Ltd is India’s leading express distribution company.
It has over 281 own offices and over 5800 channel partners (Franchisees) spread across the country monitored through various regional offices.
DTDC serves nearly 10,000 pin codes delivering 11 million consignments per month. DTDC India provides various services ranging from Domestic to International services, Premier express, supply chain solutions to name a few.
Services Rendered:
International
-Air Express
-Air Cargo
Domestic
-Air Express
-Air Cargo
-Surface Cargo
Marketing Mix of DTDC
PRODUCT:
Weight slab CityPlus
Regional Plus
ZonalPlus/blue/green
MetroPlus/blue
MetroPlus/blue/green
First 500 gms
Rs 80 Rs 130 Rs 155 Rs 180 Rs 215
Addi. 500 gms
Rs 25 Rs 50 Rs 70 Rs 105 Rs 130
10.1-25 kg (per kg)
Rs 50 Rs 80 Rs 115 Rs 180 Rs 225
30.1-50 kg(per kg)
N.A Rs 65 Rs 95 Rs 140 Rs 180
50.1 -100 kg(per kg)
N.A Rs 55 Rs 80 Rs 125 Rs 170
100 kg above(per
kg)
N.A Rs 50 Rs 70 Rs 110 Rs 150
PRICE
Calculation:For Air Express & Air Cargo: Length x Breadth x Height (in cms)
6000For Surface:
Length x Breadth x Height (in cms) 4750 For International:
Length x Breadth x Height (in cms) 5000
For R-Express booking under Priority product, if any dimension of the parcel exceeds 110cms then 2 times the weight (Gross or Volumetric, whichever is more) is directly charged to the customer as the railway authorities charge the same.
PLACE
Place of franchisee
Ravi Talkies, Tankapani Road,
Bhubaneshwar.
Area of Service Providing In Odisha
Bhubaneshwar -32 Zip Code
Odisha-503 Zip Code, pan India-10000 plus
Promotion:Nationally DTDC offered different promotional activities during the Diwali season:
DTDC strives to add sweetness to the festivities this Diwali by providing specialized gifting options like Dry Fruits, Exclusive Diwali Hamper – filled with traditional snacks & sweets. One can send gifts to their loved ones in India and abroad at attractive rates. DTDC offers specially designed packaging to ensure that gifts reach the loved ones secured, safe and on time.Locally:
Given below are the way through which the local franchisee does promotion:Hoardings Newspaper &Visiting Cards.
Hoarding of DTDC at Bhubaneswar
DTDC with 13,000 individuals as its strength, delivers at over 10,000 zip (pin code) areas, handling 10 million consignments every month. DTDC serves over 240 international destinations.
Employees –
1: Office Manager
2: Field Manager
3: Delivery staffs
PEOPLE
Physical evidence:
DTDC-Courier office at Tankapani Road , Ravi talkies
Interaction with the franchisee owner for project work
Intimation timing: 9:00am To 10:00am From H.O
Delivery within the Day In normal service & if DTDC Pep Delivery
then within 12:30pm.
Order Receiving 10:00am To 7:00pm
Packaging and disposing at H.O - 7:30 pm -7:45pm
Packaging and despatching (Other than City)-8:30 pm-9:30 pm
Claims Settlement In Lost case
Copy Of F.I.R to Counter and From Counter To Head Office
Then It Goes To Evaluation of The Case By Company
Then The Booking Fee Is returned Within 7 To 15 Day’s With value
of Goods.
PROCESS
Software support
Consignment delivery process
Service blueprint of DTDCDi
Suggestions
SUGGESTION TO FRANCHISEE
Regular Print Media Advertisement about location of
Counter and Customer awareness.
Proper timing of delivery which will help customer
loyalty.
Proper claim settlement to make image if cases are lost.
Proper monitoring of working of franchisees. To enhance support and service system for avoiding the
delay of delivery.Training and development of Franchisee’s employee’s to
give the standardise service.To maintain uniformity among the counter in rendering
services. Integrating the performance and delivery of
communicated offering there is gap in delivering and communicating of offering.
SUGGESTION TO COMPANY