Driving your strategy to the

finish line.

2013 GM Conference

Your Front Desk Staff is in the Driver’s Seat.

2013 GM Conference

To help your people drive your strategy over the finish line. . .

. . .you need to create a path.

2013 GM Conference

FriendlyAttractiveSmartHelpful

2013 GM Conference

Spirit to Serve

2013 GM Conference

Overselling can make them feel

like this.

2013 GM Conference

You want me to do what?

2013 GM Conference

2013 GM Conference

2013 GM Conference

Motivation to Take Risk

2013 GM Conference