driving towards a greener future Zero eission dispay at...
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driving towards a greener future 10 August 2018 L IVE
Transcript of driving towards a greener future Zero eission dispay at...
driving towards a greener future
Issue 38910 August 2018
Zero emission display at Berlin show
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3August 2018
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AUTONOMOUS VEHICLES could be the next big thing in the automo-tive sector. But is it really progress?
I have to admit that I can’t see the point in spending significant resources pursuing driverless vehicles, and particularly driverless buses and coaches. There is still so much work to be done in improving vehicle drivelines, and particularly the planetary and human health impacts that result from vehicle manufacture and use, that it is difficult to get excited about driverless technologies.
Reducing carbon emissions and tailpipe pollution delivers immediate local and long term global gains, while removing a human from behind the wheel does exactly that - it dehumanises transport and travel. A smil-ing face, or even a formal acknowledgement, adds untold value to pas-senger carrying services.
Yes, I know there are many services where you are hard pressed to get a smile or even any response from a driver, although that has never stopped me routinely saying hello when I board and thanks when alighting. But autonomy could be a slippery slope that we are best simply bypassing.
There may be some particular niche operations where fully autono-mous vehicles will be accepted, airport transfers or segregated guided busways come to mind, but these are few and far between, at least until all the human drivers have been removed from the road.
None of this should take anything away from the initiative being pur-sued by Stagecoach and ADL for a trial of an autonomous Enviro200 later this year. Since it’s not possible to take an autonomous bus out on a service route, the trial will be confined to operating around the depot.
I accept the PR value of this project in being seen to be at the leading edge of technology, but as those involved point out, the real benefit may be from the assistance (semi) autonomous systems can give to a driver from the vehicle’s plethora of cameras, radars, lasers and ultrasound sensors that help them detect, and hopefully avoid, objects in their path.
Let's hear it for the bus and coach driver
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4 August 2018
contents
05-17 newsExpanded services for First Bristol’s metrobus.
05-17 newsBerlin exibition to feature zero emission buses.
18-19 internationalBYD artic order for Oslo.
18-19 internationalOpportunity charging for VDL Citea Electrics.
20-21 peopleRobert Williams is appointed the new Reading buses CEO.
20-21 peopleJulie Hartley to head up Irizar UK coach sales.
22-23 diaryGo North East backs Tall Ships Race in Sunderland.
24-25 productThree-year Michelin agreement for Lothian.
26-28 uniformsThe latest updates from clothing and uniform suppliers.
30-34 tachographs New smart tachos are on the way to meet the latest EU legislative requirements.
36-39 who buys whatFour Volvo B8R SB3s for Reays Coaches.
43-47 tourismWine Garden of England Festival at Rochester Cathedral.
news
5August 2018
Looking to lease a coach or bus?For good advice and a great deal call:
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Expanded services for First Bristol’s metrobus
FIRST Bristol is expanding the m3 metrobus service to seven days a week and additional evening and night journeys from next month. A Sunday service will run half-hourly between 9am and 7pm and there will be new journeys between 9pm and 4am on Mondays to Sat-urdays between The Centre and UWE.
On weekdays an additional U3 University service will be offered
between UWE and the city cen-tre, pending a further increase in capacity between these stops when the new m1 metrobus ser-vice starts early next year.
“We are pleased to announce that we are now ready to start operating the m3 metrobus service seven days a week from the start of September,” says First Bristol man-aging director James Freeman. “We’ve always said that we would
introduce a seven-days-a-week m3 service in September once we had a better understanding of the way the route works.
“We are really delighted that already, after just two months, an impressive 120,000 passengers have already used the service, exceeding our expectations in every way and we are pleased to see signs of healthy growth.”
www.metrobusbristol.co.uk
First Bristol metrobus.
news
August 20186
Reading expands into Henley with new contracted servicesREADING Buses is oper-ating new bus services as Connect Henley-on-Thames under contract to Henley town council.
Using single-deck gas buses, route 151 runs a circular route from Market Place to the west of Henley, while route 152 runs from Market Place to the south of Henley, and route 153
runs to north Henley via the hospital.
There will also be a route 145 between Woodcote and Henley for Gillotts School.
“We are delighted to be running the buses in the his-toric and beautiful town of Henley-on-Thames,” says Tony Pettitt, Reading Buses chief finance and informa-tion officer. “We are looking
to bring all our expertise to the town and help convince more and more people to leave their cars at home and travel by bus, thus alleviat-ing congestion in Henley.”
Adult fares are £1.50 and £2.50 and Reading Buses is introducing a new group ticket for Connect Henley-on-Thames.
www.reading-buses.co.uk
Traffic commissioners highlight improvements in decision timesIN their latest annual report, the traffic commissioners claim that there is evidence of progress in reducing the time for processing applica-tions with the average time for a decision in the past year reduced from over 11 weeks to just over 7 weeks.
In addition, 90.2 per cent of digital licence applica-tions were granted within seven weeks.
The report says that opera-tors who apply digitally should now benefit from time sav-ings, swifter correspondence and a application process that’s designed to make sure more complete information is provided.
Meanwhile, senior traffic commissioner Richard Turfitt, re-iterated the importance of monitoring safety standards: “The vast majority of HGV and
PSV operations are com-mitted to running safe vehi-cles and working within the rules,” the regulators state.
“A licence holder is enti-tled to assume that when they bid for work, a com-petitor will not be able to get that contract as a result of cutting corners, especially where safety is concerned.”
www.otc.gov.uk
FIRST Travel Solutions is supporting the Glasgow 2018 European Champion-ships by transporting ath-letes and officials.
The Championships being held this month include 52 nations taking part across 12 sports and a potential TV audience of up to 1.03 billion.
FTS says it is expecting to
transport around 8,500 ath-letes and team officials, and more than 300 technical offi-cials across 60 services, with approximately 70 vehicles in operation per day. It is also providing an integrated media transport service operating from the Media Hub to all com-petition venues.
“We’re delighted to be working for the Glasgow
2018 European Champion-ships to deliver a success-ful multi-day, multi-location event,” says Andy Scholey, FTS managing director. “We really enjoy working on our sporting event contracts and it’s great to be back in Glasgow ensuring the safe and efficient movement of athletes and officials.”
www.firstgroup.com
First Travel Solutions backs Glasgow 2018 European Championships
7August 2018
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news
August 20188
Berlin exibition to feature zero emission busesINTERNATIONAL exhibitors featuring environmental technol-ogy will be at the InnoTrans show in Berlin from 18 to 21 September. The Bus Display area will be in the centrally-located ‘Sommergarten’ combining a static display of elec-tric buses and a 500m test track.
Alstom is using the Bus Display for a world premiere of its Aptis electric bus which is designed to look like a tram and is very manoeuvrable, since all four wheels can be steered.
Linkker, a mass producer of elec-tric buses in Finland, is presenting its Linkker 12+, a lightweight vehi-cle which has a lithium-titanium oxide battery and enables short charging times with a daily range of up to 350km.
French component manufac-turer Faiveley Transport will dis-play auxiliary power converters and air-conditioning units as well as powertrain components for buses and rail vehicles, while first-time exhibitor LogPay Mobility Services is offering trade visitors technical support for selling tick-ets through mobiles and online, as well as on behalf of employers.
Sileo from Salzgitter, Solaris from Poland and VDL from the Netherlands will also be demon-strating their vehicles. Sileo will be exhibiting its bi-articulated bus, Sileo S25 and Solaris is bringing two buses to the Berlin Exhibition Grounds, the Trollino 12 trolleybus and the full-electric Urbino 12.
Alongside the Bus Display out-side French manufacturer SA Lohr Industrie will present its new i-Cristal public transport system, which can operate in self-driving mode, and Germany’s K-Bus will be showing its electric E-Solar City in a full low-floor design. Ebusco from the Netherlands will dis-play its Electric citybus 2.1 which boasts a range of 300km and a capacity of 95 passengers.
Alongside the exhibition, the Association of German Transport Companies (VDV) is organising the International Bus Forum with the theme, ‘Electric buses in public transport: A solution for clean air and environmental protection in urban traffic?’ on 20 September.
www.innotrans.com
Bus Display at InnoTrans show 18-21 September.
9August 2018
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news
August 201810
HCT Group pledges to convert commercial operation into social enterpriseTRANSPORT social enter-pr ise HCT Group has acquired South Yorkshire bus operator Powells Bus to continue the group’s expan-sion in the region.
HCT Group has completed its first commercial acquisi-tion, purchasing Powells Bus for an undisclosed sum. Powells Bus has around 30 vehicles and operates local bus services, school buses and private hire services in the Rotherham and Don-caster areas. Powells was founded in 1996.
“We have been work-ing in Yorkshire as CT Plus since 2004 and are look-ing to expand our opera-tions,” says Dai Powell, HCT Group chief executive. “We have been looking for three things in our first acquisi-tion. The first was a busi-
ness that was a good match for our own in terms of ser-vices operated. The second was a business where there were significant opportunities for growth. The third is argu-ably the most important – we believe that local services have a real social impact for communities and we sought out an operator that felt the same way.
“We think that this acquisi-tion is a sign of things to come for HCT Group. A social enter-prise buying a commercial operator – with a view to turn-ing it into a social enterprise – is a great way of providing public services for public benefit.”
Ian Powell, of Powells Bus, adds: “HCT Group has the resources and expertise to help take Powells Bus to the next level – pursuing new
opportunities and growing the organisation.”
And Jane Powell, says: “HCT Group really under-stands the ethos we have built here at Powells. They have a genuine track record of providing local services in the communities where they work – and, like us, they know what our ser-vices mean to the people that use them; that they are vital lifelines.”
HCT Group, which now operates more than 750 vehicles from 16 depots in London, Yorkshire, the southwest, the northwest, Derbyshire and the Chan-nel Islands, with a staff of nearly 1,600, says that no jobs are at risk at Powells since it intends to expand the business.
www.hctgroup.org
Powells Bus acquired by HCT Group.
news
11August 2018
Stagecoach to trial autonomous Enviro200 within depotsSTAGECOACH is working with Alexander Dennis and technol-ogy company Fusion Process-ing to evaluate a single-deck autonomous bus. The 12m ADL Enviro200 vehicle is designed to be completely autonomous and able to operate without a driver in an off-road environment.
Work on the vehicle is being car-ried out at ADL’s plant in Guildford and the bus is expected to be ready for trial by the end of this year.
In the short term, the bus will be used in autonomous mode only within the depot environment, to carry out movements such as parking and moving into the fuel-ling station and bus wash. Using self-driving vehicles within depots more widely could help improve safety, efficiency and space utili-sation within the depot, according to Stagecoach.
Legal restrictions mean the vehi-cle will not be used in autonomous mode in passenger service for the foreseeable future. However, when
the bus is driven in manual mode by a human driver, the sensor sys-tem on the bus, whilst not engaged to drive the vehicle, can still be used to provide assistance by warning of cyclists or pedestrians that may be in the blind spot or arrive unex-pectedly close to the vehicle.
Stagecoach claims that autono-mous bus technology may be used more widely in the future, including on services carrying passengers, dependent on legal developments.
“Stagecoach has long been at the heart of innovation within the bus industry and this is an excit-ing trial that will deliver the UK’s first fully autonomous single deck bus,” says Stagecoach UK Bus engineering director Sam Greer. “We look forward to working with our partners on this project which we believe could, in time, help improve safety and efficiency within our depots, and over the longer term, help transform bus travel in the future.”
The Stagecoach bus will be fit-ted with the CAVstar®system pro-vided by Fusion Processing, which was utilised in the UK’s largest public trial of autonomous vehi-cles to date, in Greenwich earlier this year, and a number of other projects.
The system uses multiple sensor types, including radar, laser, cam-era and ultrasound, along with satellite navigation to detect and avoid objects, in all weathers, day and night, and plan an optimum path for the vehicle.
Ken Scott, ADL group engineer-ing director, adds: “We’re excited to be working with Stagecoach and Fusion Processing on this innova-tive project. In the first instance it will deliver real and demon-strable improvement to efficiency and safety in depots, while taking another significant step on our journey to bringing fully autono-mous vehicles to market.”
www.stagecoachbus.comwww.alexanderdennis.com
First autonomous Enviro200 will be ready for trial at the end of the year.
news
August 201812
New operators association for Heartlands growth corridorBUS operators’ association formed for Oxford-MK-Cam-bridge growth corridor
Bus companies have formed a new bus operators’ association for the Oxford-Milton Keynes-Cambridge corridor and surrounding areas.
The association covers the same geography as Eng-land’s Economic Heartland, stretching from Swindon to Cambridgeshire, and from Northamptonshire to Hert-fordshire. It will have repre-sentation on the Heartland’s Strategic Transport Forum - an emerging Sub-national Transport Body – through the association’s chairman, Stagecoach’s Robin Knight.
The operators say that the move means they will have a strong voice on the plan-ning and delivery of stra-tegic infrastructure in the region, while also playing a role in England’s Economic Heartland’s work to improve transport users’ choice and journey experience.
The association comprises Stagecoach, Arriva, Oxford Bus Company, Thames Travel, Carousel Buses, City Sightseeing (Oxford), Go South Coast, Centrebus, Grant Palmer and UNO bus.
Strategic Transport Forum chair, mayor Dave Hodgson says: “I’m delighted to wel-come the association to the Strategic Transport Forum. Bus travel is a crucial mode of transport for many peo-ple in the region and has the potential to offer many oth-
ers access to work and leisure opportunities that they might not otherwise have.
“Having transport compa-nies represented at our meet-ings and feeding into our emerging Transport Strategy is fundamental to achieving our ambition for the Heartland, and I’d certainly encourage train operators in the region to consider forming an equivalent association.”
Stagecoach’s Robin Knight, chairman of the newly-formed England’s Economic Heart-land’s Bus Operator’s Asso-ciation, adds: “Being part of England’s Economic Heartland gives us a platform to ensure the voices of our customers are heard by regional leaders and government. As bus oper-
ators we move thousands of passengers on our roads every day, and so can pro-vide important insight into plans to improve connectiv-ity across the region.
“Setting up the bus opera-tors’ association is a real sign of intent that we want to play a leading role work-ing in partnership to support economic growth across the Heartland. We want to be at the forefront of improving the user experience, increasing use of public transport and improving journey times.”
There are 11 local trans-port authorities that make up England’s Economic Heart-land, with a total population of more than 5.1 million.
www.buckscc.gov.uk
First electric coach order for UK from WestwayWESTWAY Coach Services is set to deploy the first electric coach in the UK with an order for two Yutong TCe12s which is likely to be available for opera-tion in London next year. The TCe12 is currently in service in Paris with Flixbus and Keolis, and the vehicle shares much of the electric driveline with Yutong’s E10 and E12 buses.
The 48-seat TCe12 has a 258kWh battery capacity and can be charged with either a 60kWh, 90kWh or 120kWh DC charger, according to UK sup-plier Pelican, enabling a full charge in less than two hours.
“We are delighted to be the first operator to choose the Yutong full electric coach,” says David West, Westway MD. “Other Chinese manu-facturers have recently announced an intention to supply electric coaches in the UK but in all cases the manufacturers and their ability to support their prod-ucts are as yet unknown.
“I have seen the Yutong in operation in Paris and look forward to being the first electric coach operator in London.”
www.pelicanyutong.co.uk
news
13August 2018
INDUSTRY DATAMarket pricesOperator Price High Low
FirstGroup 88 120 76
Go-Ahead 1542 2004 1310
National Exp. 405 427 336
Rotala 54 62 50
Stagecoach 160 188 124Closing prices on 31/07/18 plus 12 months high and low.
UK diesel price update pence per litreNorthern Ireland 130.8
Scotland 131.8Wales 131.5
North 131.3
North West 131.5
Yorks & Humbs 130.9
West Midlands 131.2
East Midlands 131.6
East Anglia 132.2
South East 132.1
South West 132.4Average weekly fuel prices for the UK by region, June 2018. Source: AA
European diesel price update pence per litre equivalentAustria 109.0
Belgium 126.2
Czech Rep 109.5Denmark 124.3
Estonia 114.0Finland 123.9
France 128.4
Germany 111.9
Greece 124.4
Netherlands 119.4
Hungary 108.7
Ireland 117.4
Italy 133.7
Luxembourg 97.9
Malta 103.4
Norway 145.8
Poland 100.1
Portugal 119.3
Spain 108.0
Sweden 132.4
Switzerland 134.6European diesel pump price sample June 2018 Source: AA
Euro Bus Expo unveils its Technology Zone exhibitor line-upEURO Bus Expo’s Technology Zone will feature 28 companies at the show which takes place from 30 October to 1 November at the NEC Birmingham.
“Every new innovation that operators need to know about and utilise for their business will be on show this autumn at Euro Bus Expo – from the latest soft-ware solutions to IT equipment and mobile technology, from on-board wi-fi and ticketing systems to seamless payments, tracking and navigation,” says event director Helen Conway.
“For operators looking for the next big thing in bus and coach tech, it’s the unmissable event in Europe this year.”
Technology Zone exhibitors include: 21st Century Tech-nology Solutions; Alfatronix; Brigade Electronics; Dtek; Falt-com; Filmbankmedia; Fivebars; Icomera; INIT; Isoftdev; Metric Group; MiX Telematics Europe;
Mobi le Onboa rd ; Om n i-bus, Parkeon Transportation; Roeville Computer Services; Rugged Mobile Systems; Scan-com; Seeing Machines; Strea-max Technology; Sure; Ticketer, Timespace Technologies; Tom-Tom Telematics; TransMach Systems; and We-Are-Sygnal.
The show will also include a programme in the Master Class Theatre with speakers from CPT, LCVP, Tf L, Transport Focus, and leading operators.
www.eurobusxpo.com
Westward expansion for LothianLOTHIAN Country, a-wholly owned subsidiary of Lothian, is expanding into West Lothian with three new routes being introduced in August including new links between Edinburgh and Bathgate, and Edinburgh Park Station and Whitburn.
L ot h i a n C ou nt r y c u r-rently operates Service 43/X43 between Edinburgh and South Queensferry.
“We are excited to announce
our wider plans for operations in West Lothian as part of Lothian Country,” says Richard Hall, managing director, Lothian. “For a number of years we have received repeated requests to introduce a service to this area and we are delighted that we can announce our plans.”
Lothian says that the new ser-vices will create more than 65 new jobs.
www.lothiancountry.co.uk
news
August 201814
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Plymouth’s new Waterfront Shuttle.
Plymouth’s first ‘hop on, hop off’ open top bus launchesPLYMOUTH’S first open-top service bus has been launched to serve the Barbi-can and The Hoe throughout the summer. The Waterfront
Shuttle will run on the circu-lar Plymouth Citybus service 25 route to and from Royal Parade via the Barbican and The Hoe until Friday 22 Sep-
tember 2018. Commercially run by
Plymouth Citybus, but designed in conjunc-tion with the Plymouth Water front Par tner-ship, the open-top bus is branded as Britain’s Ocean City Waterfront Shuttle and allows pas-sengers to hop-on and off all day for £3 for adults and £2.30 for children.
The service will run
every half hour Monday to Saturday daytime.
“This is the first open-top service bus in Plymouth in a generation and our first ‘hop-on, hop-off’ service,” says Mark Collins, head of com-mercial & marketing, Plym-outh Citybus. “In nice weather it offers some stunning views of the landmarks along the Barbican and The Hoe from the top deck. We’re hoping having this bus in opera-tion will make the Plymouth waterfront, its businesses and activities more accessi-ble to residents and visitors to the city this summer.”
www.plymouthbus.co.uk
A fleet of old and new London Transport Routemaster buses
Join us again this year for ourannual trip across the SalisburyPlain to the lost village of Imber.
will provide a regular service from Warminster Station to the abandoned Wiltshire village of Imber and other isolated locations on
Visit www.imberbus.wordpress.com for full details, includingdirections on how to get to Warminster Station
the Salisbury Plain, between 1000 and 1800.
No booking required - just turn up !
,
IMBERBUs Providing a classic bus service across the Salisbury Plain to the lost village of Imber
Saturday
18 August2018
news
August 201816
Transport for West Midlands reveals a new public transport identity
Andy Street, Roger Lawrence and Laura Shoaf with a tram and bus in their new West Midlands Transport livery.
PUBLIC transport in the West Midlands is being re-branded with West Midlands Transport deliver-ing a single identity to bus, rail and tram services in the region in what it describes as the first integrated transport system outside London.
Each mode has its own livery, red for buses, and are centred on the WMT diamond logo.
Transport for West Midlands, part of the West Midlands Com-bined Authority, has introduced the new look to spearhead the drive towards a comprehensive and inte-grated system for the region.
“Branding is not merely dress-ing, it is about more people using public transport in an easy way,” says mayor of the West Midlands Andy Street. “Think of the iconic red London bus – it is recognised the world over and the capital is rightly proud of it. This is our chance to inspire a similar sense of pride and identity for people in our
region and the transport links that connect their lives.
“For the first time we will have trains, trams, buses, and cycles with one uniting identity which is enduring and, over time, becomes something which defines the West Midlands.”
Through the West Midlands Bus Alliance, TfWM says it is working with operators on the use of the new regional branding. Buses operated in Coventry by National Express are expected to retain their sky blue livery but will carry the WMT logo.
www.wmca.org.uk
‘Road to Zero’ strategy challenge by campaignersTHE Government’s long-awaited ‘Road to Zero’ strategy on reducing emissions from vehicles is head-ing in the right direction, but at the wrong speed, according to the Urban Transport Group.
The group criticises the failure to bring forward the date for the end of the sale of new petrol and diesel vehicles, currently set at 2040, and has pointed out that the strategy relies on a voluntary agreement with the HGV industry to reduce emissions.
“We need to act far sooner than 2040 to ban conventional vehicles if we are to improve air quality within our cities,” says Jon Lamonte, chief
executive, Transport for Greater Manchester and Urban Transport Group lead Board member for air quality.
“The lack of incentives to dis-courage people from using con-ventional cars – particularly diesel vehicles – will also make it more difficult to reduce emissions.
“Government must go further and faster if we are to reach our desired destination of clean road transport.”
Campaign for Better Transport also describes the plan as “dis-appointing” and echoes UTG’s comments on the weakness of the voluntary nature of the HGV emis-sion reduction plan.
Bridget Fox, sustainable trans-port campaigner, Campaign for Better Transport, adds: “While the commitment to invest in and promote electric charging points is welcome, overall the strategy fails to match the urgency of the situation.
“This means another generation will pass before we have real action on cutting harmful CO2 emissions and cleaning up deadly vehicle pollution.
“Interim 2030 targets for zero emission cars and vans are a small step forward, but not good enough.”
www.urbantransportgroup.orgwww.bettertransport.org.uk
news
17August 2018
Opportunity-charged Volvo electric buses arrive in Harrogate
Volvo7900e launched in Harrogate.
TRANSDEV Blazefield has unveiled its new full-electric buses for Harrogate which it says will transform it into ‘Britain’s first low emission bus town’.
Transdev has invested £1.7million in eight new Volvo 7900e single-deck buses, together with £2.25million of funding from the Govern-ment’s Low Emission Bus Scheme. The vehicles are now being prepared by Har-rogate Bus Company to start services this month.
The new Volvos represents the first commercial applica-tion of opportunity charging which has been pioneered by Volvo and other manufac-turers in Europe but to date has not been used in the UK.
“It’s the technology which powers these new buses – using ‘opportunity charging’
via masts on three departure stands in Harrogate bus sta-tion – which really sets these buses apart from anything seen before in this country,” says Alex Hornby, Trans-dev Blazefield CEO. “We’re immensely proud to be first in the UK to introduce these amazing new buses and in the process, achieve our vision of creating Britain’s first Low Emission Bus Town right here in Harrogate.”
The operator is working with Harrogate borough council and North Yorkshire county council and Northern Power-grid to install the infrastructure for the new buses. Charging masts are in place above three departure stands in Harrogate bus station, each fitted with a transformer which converts uprated power at 1,600v AC into a 600v DC supply, deliv-
ered via a pantograph on the roof of the bus.
In addition, each bus will receive an overnight charge at the depot every two days to maintain peak performance, according to Transdev.
“Each bus will receive a rapid power charge at the bus station as customers board the vehicle, providing enough power from a seven minute charge to complete 35 miles,” adds Hornby, “which is ample to support the three routes on Harro-gate’s urban bus network where these buses will run.
“The infrastructure pro-viders will go live with the uprated power supply in mid-August, at which time we’ll introduce these superb new vehicles to Harrogate.”
www.harrogatebus.co.uk
international Bus and coach news from around the world
18 August 2018
BYD wins order for 42 articulated ebuses for Oslo
Major contract for NationalExpress’ ALSANATIONAL Express’ Spanish and Moroccan division, ALSA, has been awarded a major bus contract in the cities of Rabat, Salé and Temara, Morocco. Rabat is Morocco’s second most populous city and this contract will be ALSA’s largest in the kingdom.
The 500-bus contract is
expected to carry 109 million pas-sengers a year on 61 routes. It is ini-tially for 15 years, with an option of a further seven-year extension, with services commencing within a year.
ALSA will operate the contract as the majority shareholder of a joint venture with CityBus, a local transport company. The contract is expected to generate €1bil-lion revenue over the life of the contract, according to National Express.
“I am delighted we have secured this major new bus contract in
Morocco,” says Dean Finch, National Express group chief executive. “We have been stead-ily growing our presence in Morocco as part of our strategy to expand in rapidly growing urban areas, helping to diversify our earnings.”
“It is particularly pleasing that our track record for service excellence in Morocco played a significant part in this success-ful bid. We hope to build on this success and secure further expansion in the coming years.” www.nationalexpressgroup.com
Morocco
BYD is to deliver 42 articu-lated electric buses to Norway’s capital, Oslo. Orders have been placed by Nobina, the first Euro-pean operator to put Chinese-produced BYD 18m ebuses into operation, for a total of 42 units of the BYD 18m. BYD has had two artics running in Oslo since last year December which are Norway’s first electric artics.
The 42 ebuses will have pan-tograph charging and are sched-uled for delivery in the second quarter of 2019 for routes in the east of the city, replacing a cur-rent fleet of diesel vehicles.
“Over the next ten years Oslo
Norway
is planning to run a zero emission public transport system and we, together with BYD, are making a big contribution to make this plan come true,” says Jan Volsdal, man-aging director, Nobina. “We have good experiences with the two BYD artics that have been running in Oslo for half a year, including the challenging winter months, and we have confidence that the new fleet’s performance will meet our expectations.”
Isbrand Ho, managing director, BYD Europe, adds: “We are very
delighted that Nobina has chosen BYD again to run their routes in Oslo and to demonstrate the effectiveness of BYD’s 18m artics in delivering an intensive, high capacity service. We offer vari-ous charging solutions, such as pantograph charging, to our customers to meet their require-ments on operational mileages.”
Nobina has also ordered 24 BYD 12m ebuses for the prov-ince of Södermanland on the south eastern coast of Sweden.www.byd.com
BYD electric artics for Oslo
Toronto to take BYD 40ft electric busesBYD has signed a deal to deliver ten 40-foot, full-electric buses, with an option for an addi-tional 30 buses to the Toronto Transit Commission, Canada’s
largest transit operator and the third largest transit operator in North America. BYD Canada vice president, Ted Dowling, says: “We applaud the decision of TTC to purchase these buses as part of their goal to be a zero-emis-sion f leet by 2040. TTC is lead-ing Canadian transit agencies to a brighter, cleaner future. These first ten buses alone will mean a
carbon reduction of 700 metric tons every year.”
TTC’s purchase is BYD Can-ada’s seventh electric bus order in the last two years. Last month BYD Canada delivered four buses to St Albert Transit and two to Grande Prairie Transit, near Edmonton.www.byd.com
Canada
Bus and coach news from around the world international
19August 2018
55 VDL Citea SLF-120 Electrics for RET in Rotterdam
Aix en Provence to take 15 ie tramsIRIZAR e-mobility is to supply 15 Irizar ie trams to the city of Aix en Provence. The contract includes the delivery and main-tenance for 15 12m buses with charging infrastructure.
The high service level (BHNS) buses will be branded L’Aixpress and will run on a 7.2 km route
connecting the west and the south of the city. The ie tram has 22 seats and passenger capacity of 90.
The project includes the installation of panto-graph-type opportunity charging stations at the beginning and end of each line and smart charging stations in the depot.
The first vehicle will be delivered in April 2019 and the rest will be put into service in Sep-tember when the BHNS
L’Aixpress line comes into oper-ation. www.irizar-emobility.com
France
Irizar ie tram.
Opportunity charging for VDL Citea Electrics.
ROTTERDAM public trans-port company RET has placed an order for 55 VDL Citea SLF-120 Electrics. The electric Citeas will be deployed on scheduled service in Rotterdam, Schiedam and Vlaardingen, starting in late 2019. VDL Bus & Coach is also the system supplier and will pro-vide the charging infrastructure in addition to the vehicles.
“With the preliminary award our transition to a sustainable bus fleet is one step closer”, says Maurice Unck, managing direc-tor, RET. “The 55 electric buses from VDL will be used on the shorter city lines. We are pleased
Netherlands
to be able to contribute in this way to the shared sustainability objec-tives of the national government, the region and RET.”
The electric buses for RET will be charged overnight at the Klei-weg depot by means of a 50kW slow charger. During the day the buses will be topped up through
opportunity charging at vari-ous points along the lines with 300kW rapid chargers.
Both the daytime and night-time charging will be done via a pantograph on the roof of the buses. www.vdlbusandcoach.com
India
Tata signs up for Busworld IndiaTATA Motors is exhibiting at the 8th edition of Busworld India as a platinum sponsor with a stand of 600 sq m at BIEC in Banga-lore on 29-31 August. Tata joins
other bus and coach manufactur-ers – MG Group, Force Motors, Goldstone Infratec, S.M. Kan-nappa and OJSC Holding Manage-ment Company of Belarus - at the event, which will have a total of 70 companies represented.
“I am very proud to host Tata Motors in Bangalore,” says Didier Ramoudt, president, Busworld International. “We are convinced
that they will be very satisfied with their decision to join us.”
On the second day of the exhi-bition, ASRTU is organising a conference covering sustain-able public transport, electro mobility, digitalisation of public transport and access to public transport for people with dis-abilities. www.busworldindia.org
people For all the latest vacancies visit – www.busandcoach.com
20 August 2018
Robert Williams. Chris Cheek.
Robert Williams appointed as Reading Buses CEOROBERT Williams, currently commercial director, Stagecoach South West, has been announced as the new chief executive officer for Reading Buses. He will take up the post on 1 October, succeeding Martijn Gilbert who is moving to Go North East.
Williams is originally from Reading and started his career as a conductor for Reading Main-line in 1999, by then under Read-ing Transport ownership. He has worked for Stagecoach for 15 years and has been in his current role since 2012.
“Robert emerged as the strong-est candidate from a very strong field of applicants,” says chair of Reading Buses David Sutton. “I am delighted that he is returning home to Reading to take on this role, and I look forward very much to working with him to ensure that Reading Buses continues to go from strength to strength in the future.”
Outgoing CEO Martijn Gil-bert adds: “Robert has a sound understanding of bus operations, a huge enthusiasm and passion for Reading and its buses and is well respected across the UK bus profession. I am delighted to be handing over to him and am very
confident that he will continue to take Reading Buses, including our Kennections, Thames Valley and Green Line operations, forward in line with our emerging position as both a local and regional bus com-pany, adapting to the economic changes and challenges around us, for a successful future”.www.reading-buses.co.uk
Julie Hartley to head Irizar UK coach sales IRIZAR UK business development director Julie Hartley has taken on additional responsibilities as head of coach sales at the company and will be responsible for developing sales of new and used coaches.
Hartley has more than 20 years’ experience in the coach and bus industry, and joined Irizar UK four years ago.
“Julie joined us when we were still at an early stage of Irizar UK’s development,” says Irizar UK director Steve O’Neill. “She has been instrumental in driving the growing sales of our coaches and the development of our brand. Her commitment and passion for Irizar and the coach industry has made her the ideal person to drive our coach sales operation into the next phase as Irizar expands its UK presence.” www.irizar.co.uk
Chris Cheek steps down from AwardsTRANSPORT Events Group has announced that director Chris Cheek is to step back from a front-line executive role at UK Bus Awards and UK Coach Awards. His responsibilities will be shared among fellow directors Mark Yex-ley, John Gilbert, Jamie Cash and Steve Cresswell.
Cheek, who helped to launch the UK Bus Awards in 1996 and the UK Coach Awards in 2009, says: “Having been involved with the awards for 23 years, I have decided it is time to hand the baton over. I have enjoyed immensely working on the two schemes and making so many friends in the industry I love.”
Transport Events Group chair-man Mark Yexley adds: “We are extremely grateful to Chris for all his hard work over the last 23 years. He played a vital role in helping to develop the UK Bus Awards and UK Coach Awards into the schemes we see today, and his hard work and dedica-tion to the cause of recognising and rewarding quality have been second to none. We know we have been left with a big responsibility to carry on the legacy which Chris has built up.”www.ukbusawards.org
Julie Hartley.
For all the latest vacancies visit – www.busandcoach.com people
21August 2018
New director for Bus Users CymruMARGARET Everson, director of Bus Users Cymru, is stepping down from the role after nearly 11 years with the organisation, and will be succeeded by Barclay Davies who is presently deputy director.
“I feel privileged to be taking on the role of director of Bus Users Cymru at such an exciting time for the organisation,” says Davies. “Bus Users UK has recently attained charitable status and I look forward to playing my part in bringing people together through socially inclusive transport.”
Everson was awarded an MBE in the Queen’s 2013 Birthday Hon-ours List for services to bus users and to transport in Wales.www.bususers.org
Tom Morrison is new overseas sales manager at MellorMELLOR has appointed Tom Morrison as its new overseas sales manager to help drive its interna-tional expansion. Morrison has more than 22 years’ bus indus-try and international experience which includes six years with Alexander Dennis where he was senior product manager covering Switzerland, Mexico, Malaysia and
Singapore, as well as the UK. He also ran his own business for five years which involved sourcing bus components from overseas.
“It’s great to be joining Mellor at this exciting time for the com-pany,” says Morrison. “My role is to grow the international sales business and support the distribu-tors, while seeking opportunities with other overseas markets such as Malaysia, Singapore and Can-ada.
“Mellor offers a particularly exciting and different range of products to the market and the opportunities around the globe for the company are virtually lim-itless. I’m really looking forward to playing my part in taking Mellor’s international business to the next level.”
In 2017 Mellor established a European distributor network throughout Scandinavia, Ger-many, Austria and the Benelux countries.www.mellor-coachcraft.co.uk
RATP Dev USA appoints new chief operating officerRUSS Tieskoetter has been appointed as RATP Dev USA’s chief operating officer. Prior to joining RATP Dev USA, Tieskoet-ter spent 17 years with MV Trans-portation, most recently as senior
vice president, operations. Prior to that, he worked for eight years with Laidlaw Transit in various capacities as well as serving as a captain in the US Army.
As a leader in the public trans-portation industry for several years, Russ brings a tremendous amount of experience to this role and we are excited to have him as part of the RATP Dev family”, says Blaine Rigler, president, RATP Dev USA. “With our continued growth in North America the addition of Russ to the team will allow us to accelerate our expan-sion, increase our focus on inno-vation and continue to provide the highest level of service to our customers through our Going for Excellence program”. www.ratpdev.com
Craig Connolly returns to Volvo Bus in sales roleVOLVO Bus has appointed Craig Connolly as its new retail bus and coach sales manager for Scotland and Outer Isles. Connolly previ-ously worked at Volvo Truck and Bus for 17 years.
“I started my career through Volvo’s apprenticeship scheme which began at Volvo Truck’s original distributor, Ailsa,” says Connolly. “I’m really looking forward to bringing my industry knowledge to my new role, as well as renewing relationships I estab-lished.
“I’m also looking forward to bringing a fresh approach to my new position, especially when meeting local operators in the area. Having gained a trade qualifica-tion, I will have the opportunity to share my technical knowledge with customers and as a result, increase Volvo’s presence and vis-ibility in the area.”
Originally from Barrhead, Con-nolly has lived in Paisley for the last eight years. www.volvobus.com
Barclay Davies.
Tom Morrison.
diary Alexander Pemberton’s Diary
22 August 2018
Tall Ships Sunderland backed by Go North EastGO North East supported the Tall Ships Races 2018 which attracted a total of 1.2 million visitors with dedicated bus services involving 54 vehicles and 175 staff providing park-and-ride and shuttle buses alongside services on its Wearside routes.
A fleet of 55 tall ship vessels was welcomed into Sunderland Port for the Tall Ships Races 2018, where they sailed around the River Wear before embarking on the first leg of their spectacular race. They will be travelling over 300 miles to Esbjerg in Denmark, before calling at the city of Stavanger in Norway, fin-ishing in Harlingen in the Neth-erlands. In total, they will cover more than 1,000 nautical miles over three weeks.
“This was a big event in Wear-side’s calendar and our team all pulled together to make sure visi-tors could get there with ease,” says Barry Perryman, assistant service performance manager, Go North East. “Huge crowds turned out and thanks to the positivity, comradery and team spirit we had overwhelm-ingly positive feedback from visi-tors. Everyone did a brilliant job.”
John Kelly, portfolio holder for communities and culture, Sun-derland City Council adds: “We are delighted with the success of The Tall Ships Races, which show-cased Sunderland at its best. It wouldn’t have been possible with-out the support of a huge number of individuals and organisations, all working together.
“An efficient public transport network is vital to the smooth run-ning of all of our major events, and the additional support provided by Go North East for The Tall Ships Races, in the form of extra buses, staff and management of the park and ride service, was greatly appreciated.”
www.gonortheast.co.uk
Tall Ships Races 2018 calls in at Sunderland.
Sixth formers design marketing campaign for First West YorkshireFIRST West Yorkshire worked with students from Parkside School in Cullingworth and Hanson Academy in Bradford to design a marketing campaign to encourage more teenagers to travel by bus.
First West Yorkshire partnered with local social enterprise Ahead Partnership to deliver a challenge to get students thinking about how to encourage more young people to use public transport. Sixth form students were asked to pre-sent a marketing campaign which promotes the benefits of using bus services in a way that would appeal to transport users aged under 19 years old.
The competitions are part of the FutureJobs programme, backed by Leeds City Region LEP and the European Social Fund.
Students attended an interactive
competition in each school, taking part in workshops based around perceptions of bus travel, market-ing channels and the chance to review previous travel marketing campaigns. They then had time to work on their ideas before pre-senting them to a panel of First West Yorkshire representatives in a school final.
The finalists pitched their ideas at Bradford City Hall on 4 July to a ‘Dragon’s Den’ style panel of judges
made up of councillor Sue Duffy, Oliver Howarth, First West York-shire and Sharon Presley, West Yorkshire Combined Authority, who chose the ‘Bus Winners’ cam-paign from Parkside School.
The winning student campaign will be piloted by First West York-shire using social media this sum-mer and the winning students received £100 in shopping vouch-ers.
www.firstgroup.com
Winners of First West Yorkshire marketing campaign competition.
Alexander Pemberton’s Diary diary
23August 2018
Poems launched on Go North East buses as part of the Great Exhibition of the NorthPOEMS based on Newcastle Uni-versity research into ‘getting out’ and well-being in later life have been launched on 100 Go North East buses as part of the Great Exhibition of the North. The poems are penned by Newcastle-based poet Anna Woodford, who is writer in residence at the Co-
Motion project at the Universities of Newcastle and York, a three-year study looking at the link between mobility and well-being of 96 older people in Northumber-land, York and Leeds.
The study found that people’s attitudes to their mobility was a key factor in determining their well-being. Researchers also found that the wider attitudes and behav-iour of the public greatly impact on the mobility of older people in the area.
“The poems are about encour-aging people to be kinder to their fellow travellers,” says Woodford. “I’m thrilled to have them on local buses and in my new book Chang-ing Room which is available in the Baltic shop as part of the Great Exhibition of the North.
“It is great for poetry to be out and about and hopefully the poems will encourage people to think about the person sitting next to them and the difference a kind word or action can make to their day.”
Stephen King, commercial director, Go North East adds: “Inclusivity is extremely high on our agenda, with all our driv-ers trained on how best to ensure our 175,000 daily passengers feel comfortable, safe and happy on the bus. Anna’s poetry reinforces our commitment to ‘ journeys taken care of ’ and we hope the influx of new and existing passengers using our buses during the Great Exhibi-tion of the North, enjoy the read.”
www.gonortheast.co.ukPoet Anna Woodford.
Stagecoach drivers charity walk for Kidney Wales
Drivers raise funds for Kidney Wales.
STAGECOACH drivers from Cwmbran depot participated in the Walk for Life to raise more than £1,000 for Kidney Wales. Drivers Nigel Gould and Kevin Gulliford and their families raised £508 and the funds were matched by the company to total £1,016.
A cheque was presented to staff at Kidney Wales by Mark Tunstall, operations manager at Cwmbran and the two Stagecoach drivers who participated in the fundrais-ing event.
“Nigel and Kevin have made a fantastic effort to support a charity that both have personal links with,” says Tunstall. “I am delighted that we have been able to match what they have raised for such a worthy cause.”
Nigel Winter, managing direc-tor for Stagecoach in South Wales adds: “We are always happy to sup-port our staff in their fundraising
efforts and would like to commend them on their recent fundraising for such a good cause. Staff are constantly coming up with new
ways to raise money and keep our partnership with local charities flourishing”.
www.stagecoachgroup.com
product The latest products and services for the bus and coach sector
24 August 2018
Success for Galloway’s driver academySUFFOLK-BASED coach operator Galloway Coach Travel has intro-duced five new drivers who suc-cessfully completed their training and passed their PCV licence tests last month. All five will now be regularly driving local buses and National Express coaches across the company’s routes.
Galloway has been training the next generation of bus and coach drivers for many years but this is the first time five have passed within days of each other.
“We recognised the industry is facing a shortage of qualified PCV drivers, there simply aren’t enough to go around, so we regu-larly recruit potential new drivers into our academy and are very proud of the five who have recently passed,” says Marc Button, Gallo-
way staff manager. “It is a career for life. These drivers can progress their professional driving careers with us and I look forward to sup-porting them as they take on new routes, potentially even driving across Europe on school or coach holidays.”
Dan Rogers, Galloway general manager, adds: “We continue to invest in our drivers and value their expertise in delivering excellent customer service. Having taken the test myself, I understand the com-mitment these individuals have shown to get this far. I hope they are rightly proud of their achievements
and look forward to watching their careers develop with us.”
The five recruits - Anthony Dea-bill, Andrew Bailey, Dan Challis, Elizabeth Phillips and Suzie Sands - come from all walks of life. Two have previous driving experience, the others include a horse trainer, event worker and a fast-food res-taurant manager.
The Galloway scheme includes financial support to
cover the cost of taking the tests as well as a competitive salary and benefits on completion.www.travel-galloway.com/recruitment
New drivers qualify at Galloway.
Michelin agreement extended by LothianLOTHIAN will continue to use Michelin tyres after the largest municipal bus company in the UK renewed a three-year Effitres con-tract with Michelin solutions.
The new agreement will see Michelin supply, fit and manage tyres across Lothian’s fleet of more than 800 single- and double-deck
buses, which serve Edinburgh and the surrounding areas of Midlo-thian and East Lothian.
Michelin Solutions will support the f leet with a team of its own tyre technicians working in-house at Lothian’s three bus garages. Together, they are responsible for fitting Michelin tyres onto rims, as
well as conducting detailed fleet-wide tyre inspections to optimise replacement intervals and both spot and rectify potential issues before they result in downtime.
Michelin solutions will manage all Michelin tyres through a multi-life process including regrooving and retreading. This supports Lothian’s own environmental tar-gets by extracting the maximum performance from every tyre on its f leet, in turn reducing raw mate-rial usage.
“Lothian is a very progressive fleet and they know precisely what they want from a strategic sup-plier,” says Stewart Pooley, sales manager bus & coach, Michelin solutions. “Everything we do for them is geared around maximising safety and guaranteeing mobility.” www.michelin-solutions.co.ukThree-year Michelin agreement for Lothian.
The latest products and services for the bus and coach sector product
25August 2018
RETROFIT emissions systems specialist Eminox reminds opera-tors that there is less than eight months until the London Ultra Low Emission Zone (ULEZ) begins in April 2019 where bus and coach fleet must either meet the tighter Euro VI regulations that the ULEZ mandates, or face charges of £100 per vehicle, per day.
Eminox’s SCRT technology was the first to be approved by the Clean Vehicle Retrofit Accredita-tion Scheme (CVRAS) run by the Energy Saving Trust. This means it is certified to meet the real-world
Multi-currency ETMs from TicketerTICKETER has processed its first contactless euro and sterling transaction for First Aircoach in Dublin. The new multi-currency electronic ticket machines (ETMs) were installed two months ago for the two million passengers travel-ling between Dublin city, Belfast and Dublin airport each year.
Four of the services are based in the Republic of Ireland and only use the Euro, but one crosses the border between Belfast city centre and Dublin Airport, so Ticketer had to tailor the solution for the ETMs to accept payments in both euros and sterling.
The ETMs accept all types of payments, with contactless f lexi-bility offered through the payment service provider Littlepay.
“The team at Ticketer have come up with a solution that fits our cross-border operation perfectly and our customers are seeing the benefits with over 6,000 contact-less transactions taking place within two weeks of launching,” says Dervla Mc Kay, managing director, First Aircoach.
“At Aircoach, we are committed to providing our customers with high quality public transport ser-vices and the launch of contactless further delivers on this commit-ment.”
First Aircoach is the first cus-tomer that Ticketer has enabled euro payments for, and the ETMs will switch between currencies as required, showing the ticket price in both. It was a necessity for First Aircoach because journeys can start or end on either side of the border.
As wel l as the on board ETMs, Ticketer is also supplying machines for the travel shop in Belfast and mobile retailers based at Dublin airport.www.ticketer.co.uk
Scheduler training from OmnibusTRAINING within the industry is a key concern, according to Omni-bus , to ensure the next generation of schedulers and planners come forward. Omnibus has acquired TransACT, which includes a man-ual scheduling course from Jim Hulme.
The first course was recently held by Omnibus and delegates described it as ‘a very detailed first look into scheduling’ and ‘a strong introduction to an area where the learning never ends’.
The course recognises that in order to get the most out of any scheduling software, employees need to understand the principles of scheduling, to understand the data that they are inputting and what they expect to see as a result. The course has been developed to cover manual bus and crew scheduling, without the need for delegates to have any previous knowledge of Omnibus software products.
“It is just not possible to cre-ate viable and efficient timetables, drivers’ duties or rosters without an understanding of basic sched-uling principles,” says Omnibus MD Peter Crichton. “They are the cornerstone of being able to make
sound commercial decisions on service changes.
“We are committed to continu-ing the excellent courses and ser-vices that TransACT offered, as we bring all the training into the Omnibus portfolio of products and services.”
The first delegates on the man-ual scheduling course agreed that it encouraged ‘improved human input’ to assist any computer soft-ware to produce better results, particularly for anyone with lim-ited or no previous knowledge of bus scheduling.
“You simply wouldn’t give someone accounting software and expect them to come up with a set of accounts, and the same applies to scheduling,” adds Crichton. “You need to understand the data that you are inputting and why. The quality of the results depends entirely on the data that is being entered so in untrained hands the results are meaningless.
“The aim of this new manual scheduling course is to place these tools in trained hands and at the same time invest in training the schedulers of the future.”www.omnibus.uk.com
Getting ready for the London ULEZEuro VI requirements for the Lon-don ULEZ, clean-air zones (CAZs) and Scottish low emission zones.
“Don’t get caught out,” says an Eminox spokesperson, “make sure you are ready for 8 April 2019.
Eminox reports that its central fitting and service centre will start retrofit installations from January 2019.
Operators are invited to contact Eminox now on 01427 810088 to check if a vehicle is on their devel-opment list to be prepared for the ULEZ.www.eminox.com/retrofit
focus on UNIFORMS
Making employees proud to wear the uniformHAVING created uniforms for Eurostar, Arriva and First Group, Jermyn Street Design says it knows not only how to design a uniform that employees are proud to wear, but also what works in the challenging passenger transport sector.
It claims that creating a uniform that employees want to wear instils a sense of pride and loyalty to the brand.
“Uniforms for bus drivers have two unique chal-lenges,” says JSD sales director Ann Dowdeswell. “Firstly, drivers sit for most of their working day, and secondly they are exposed to the elements every time the doors open. The uniform therefore needs to be not only comfortable to wear but also
work in changing temperatures and throughout the year as the seasons change.”
JSD designers use the latest in fabric technol-ogy, and incorporate design elements to match brand guidelines. Its uniform ranges include flexible clothing items that suit every employee, regardless of age or body shape, and it adds that its design-ers are able to achieve this within tight budgetary constraints for even the most demanding clients.
Susanne Malim founded Jermyn Street Design in June 1981 and the company has created clothes for Givenchy, Guerlain, Ascot Racecourse, World Duty Free, Lancôme International, Virgin Rail, The Dorchester Collection, Eurostar, Nuffield Health, Coral Racing, David Lloyd Leisure, Ocado, JET2.com, Great Western Railway and uniforms in 17 countries for Crowne Plaza and Holiday Inns Europe and the Middle East.
www.jsd.co.uk
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August 201826
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focus on UNIFORMS
SUPPLIER of uniform and workwear to the bus and coach and industry, Taylor Made Designs can provide operators with a free uniform review. It already supplies a num-ber of leading operators including Clarke’s of London, North Dorset Travel and South West Trains.
“TMD is perfectly placed to provide your team members with the garments they need,” says a spokesperson. “Whether it be shirts, jackets, trousers, sweatshirts, polo shirts, hats or gloves, the choice is endless and all garments can be branded with your company logo or design.
TMD offers a bespoke service to create a uniform tailored to an operator’s exact require-ments. It also offers storage and warehousing facilities for those who wish to order in bulk.
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TMD’s free uniform review
TM Clothing & Gifts is a specialist supplier of logo-branded workwear, casual staff wear, corporate tailoring and business gifts.
It has strong links in the coach industry, and has supplied drivers, managers, workshop and office staff for a range of leading operators including Lucketts, Tappins, Heyfordian, Vision Travel, Richardsons and Wheelers.
Embroidery and printing processes are carried out in-house and the TM design department is able to prepare colour visuals to demonstrate a range of garments for all areas of a business from workshop to sales office and drivers.
With a company’s logo in its system, TM is also able to supply a broad range of gifts and promotional items to support all types of market-ing activities and consumer campaigns and also supplies dressed bears with logos on T-shirts to coach companies for sale or give away to cus-tomers.
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August 201828
Tachographs
Smart tachos coming of age
30 August 2018
A new range of smart tachographs is about to be launched in line with new EU legislation.Steve Banner reports
continued page 32 ➜
TACHOGRAPHS are about to undergo major changes that should make it easier for them to resist fraudulent tampering. The administrative burden their use imposes on operators should be reduced too.
However it may be some time before these developments begin to have an impact on the majority of coach and - where relevant - bus operators.
While the next generation of digital so-called smart tachographs will have to be installed in all newly-registered in-scope vehicles from 15 June 2019 onwards, there is no retrofitting requirement. As a consequence, older digital tachographs are likely to be around for some time to come given how long so many coaches remain in service, cascading down through a succession of owners.
The new-generation tachograph is coming about as a consequence to changes in European Union legislation - Annex 1C (EU 2016/799) - which were introduced in June 2016.
Any idea that this will become irrelevant when Britain leaves the EU next March should be dismissed. Even if it were to be abandoned so far as domestic work is concerned - which seems unlikely - it would still apply to coaches travelling from the UK to an EU country.
If a coach is fitted with a smart tachograph then enforcement agents standing at the roadside and armed with the necessary communication equipment - a secure short-range radio device - will be able to detect irregularities as it goes by, says tachograph manufacturer Continental Automotive.
A driver may have failed to insert his or her digital card for instance or the tachograph may have malfunctioned.
“It will be more important than ever that transport operators ensure that their drivers are properly trained to operate tachographs correctly and compliantly, and that there are robust policies and processes in place to manage and record tachograph data,” says Derek Broomfield, chairman of transport training and compliance expert Novadata. “We also recommend that holders of a management CPC qualification undertake some refresher training, and restricted operator licence
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Tachographs
32 August 2018
holders attend an operator licence awareness course before this legislation comes into force, as this will represent a significant shift in detection practice and the policing of transport compliance. Of course, vehicles with older tachographs may still be subject to roadside inspections, so the correct use of all tachographs will still be of paramount importance.
“Smart tachographs may take some getting used to at first, but ultimately, this level of transparency and compliance will make our industry more compliant and our roads safer for everyone.”
Continental's smart DTCO 4.0 tachograph transmits information to the device through a small antenna attached to the vehicle's windscreen. Rather than install the technology required for DSRC - Dedicated Short Range Communications - in the antenna as is usual, Continental's engineers have integrated it into the tachograph itself.
Any infringement that pops up will be contained in a small packet of data. Think of it as a flag indicating that something may be amiss, suggests rival tachograph maker Stoneridge, which will be introducing its own smart unit.
Only a small amount of data can be extracted because the detection device may only have a range of 50m and the vehicle could be travelling at 90kph, points out Continental vice president of segment tachographs, telematics, and services Dr Lutz Scholten. As a consequence there isn't the time to obtain more data.
If no issues are found then the coach will be able to continue on its way unimpeded. If the agents detect something is amiss however then they can contact their colleagues a few miles down the road so that they can pull the vehicle over for further investigation.
From the viewpoint of both the operator and the enforcement authorities it means that less time should be wasted on unnecessary roadside checks. Fewer checks should be needed anyway of course as the Driver and Vehicle Standards Agency's Earned Recognition scheme gains traction.
It should be stressed that the tachograph can
only transmit certain types of information. Ever-tighter privacy legislation means that it will not be able to disclose personal details such as the driver's name and address.
Recognising that it will be some time before smart tachographs become widespread, the EU is allowing the authorities plenty of time to acquire the roadside detection kit they need. "They've got 15 years," Scholten remarks.
A new-generation tachograph will be equipped with a Global Navigation Satellite System (GNSS) module which will automatically record the vehicle's location at the start and finish of each journey says Stoneridge, with position updates every three hours. Drivers will no longer need to adjust or set the time in the tachograph as this will be done automatically too.
"We've updated our website with useful information on how this new legislation will affect our fleet and workshop customers," says Stoneridge tachograph systems product management director, Mikael Johansson. "We will make sure that appropriate training material is available in our website's support and training sections," adds marketing executive Olga Goryntseva.
So far as tampering is concerned, an area that has had to be addressed is the link between the tachograph and the speed sensor. Continental has developed the KITAS 4.0 sensor with this in mind and with tighter security as a priority.
"Bear in mind that the level of encryption used in current tachographs dates back to 1997," Scholten remarks. From now on however there will be a lot more stress on keeping encryption levels regularly updated, he adds.
A smart tachograph will be capable of transmitting and receiving a variety of other data securely thanks to its new encryption protocols.
In some countries this could enable the vehicle to talk to the road tolling system without the need to fit other devices. This could include the transmission of weight data from axle-mounted sensors to make toll charges more equitable, Continental suggests.
continued page 33 ➜
Tachographs
33August 2018
continued page 34 ➜
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All_Products_Bus_Coach_August_2018.ai 1 13/07/2018 16:33:59
Complete Compliance Control
For peace of mind and complete compliance control of your fleet, call us today! 024 7669 [email protected] www.trutac.co.uk
We use CPT Tacho Analysis, CPT Daily Checks and TruLicence. TruTac’s remote downloading solution delivers all vehicle and driver information direct from the tachograph. In just 3 months we have seen a 50% reduction in driver infringements and an overall increase in compliance control.Bryan Maddern. Transport Manager, Daish’s Holidays.
We are talking50% Fewer Driver Infringements!
Smartphone apps could use data from DTCO 4.0 to guide drivers to an empty parking space at a suitable stopping place or to the nearest fuel station, Continental says. Information from the unit could also be used to help work out insurance rates, it adds.
"Telematics data streams can be compared to uncut diamonds," muses Scholten.
"They have great potential but in many cases they simply aren't available in a form on which you can build business relationships because they are not sufficiently trustworthy and authenticated.
"However the tachograph is now becoming a comprehensive, authenticated data source for all telematics processes," he contends. "It brings new opportunities for fleets, and for their service providers."
DTCO 4.0 will get its official launch at this year's IAA Hanover Commercial Vehicles Show in Germany in September.
Stoneridge makes the point that – as with the current generation of digital tachographs - data from smart tachographs will still have to be downloaded, stored and analysed. Drivers Hours legislation and the Working Time Directive will remain in force.
Smart tachographs will also record new types of information, including GNSS data and data relating
to certain events and faults. All this will require downloading at regular intervals too.
Coach companies that acquire vehicles with smart tachographs will have to check that their download tools can either receive the new information or be easily upgraded to enable them to do so.
It is a point made strongly by Chris Cuffe, sales and marketing manager at Tachosys, which offers a range of download tools. Stoneridge markets them all over Europe and they are handled by a number of other resellers, including Novadata, TruTac, Road Tech and Tachodisc.
All of the Tachosys handheld download tools are capable of being upgraded automatically through the associated digiconnect desktop application, says Cuffe. The digipostpro depot-based data collection terminal can be upgraded too he says, as can the digiDL remote tachograph download tool.
"Operators buying tachograph tools and other download solutions should ensure they are upgradeable via the internet in the same way that ours are," he says; otherwise they will not have the capabilities a smart tachograph requires.
Stoneridge is updating its web-based OPTAC3 tachograph analysis system to accommodate smart
Tachographs
34 August 2018
Continental Automotive0121 326 1234www.continental-corporation.com
Novadata01376 552999www.novadata.co.uk
Road Tech01923 460000tachomaster.co.uk
Tachosys0208 687 3900www.tachosys.com
Trutac02476 690000www.trutac.co.uk
CONTACT
tachgraph data. Existing driver cards can be used in the new
smart tachographs.Continental has adapted its download tools,
its VDO TIS-Web tacho analysis package, its test equipment and its workshop training courses in line with DTCO 4.0's requirements.
No matter whether it is digital or analogue, as indicated earlier, the data a tachograph generates need analysing. Ideally that should be through the use of a dedicated bus and coach analysis package rather than one designed primarily for hauliers that has been tweaked.
There are important differences between the two sectors, TruTac points out, especially when it comes to European work. Transport companies that send trucks across the Channel tend not to double staff them in the way coach operators do and the latter may have to take the 12-day rule into account.
Coach firms may also need attestation reports. Hauliers do not.
TruTac continues to work closely with the Confederation of Passenger Transport. As a consequence it has developed CPT Tacho Analysis.
Taking into account the Working Time Directive as well as EU and domestic Drivers Hours legislation, it offers web-based digital and analogue tachograph analysis.
Users include Daish's Holidays which has enjoyed a 50 per cent drop in driver infringements since it introduced it at the start of this year. Operating 23 coaches, the business employs two other products developed by TruTac as well, CPT Daily Checks and TruLicence.
The former enables drivers to carry out daily walk-around checks using an app on a smartphone or tablet. The latter allows a company to check the licences of its drivers to ensure they are still valid.
Daish’s transport manager Bryan Maddern is clearly pleased with the packages the company is now using, pointing out that it now has all the key information it requires at its fingertips.
"The Daily Checks app keeps us informed right away of any repairs that are required or any other vehicle-related issues which need attention," he says. "It's a massive improvement."
Road Tech’s Tachomaster can be used on a standalone basis or integrated into an operator’s systems which means that a traffic planner can see the status of the driver’s licence, and whether a daily walk-around check/damage report has been done or not and it is also possible to have a data feed from its Falcon Tracking system or, a third party tracking system.
“By integrating a customer’s tracking system, planners are able to see exactly, down to street level, where a driver was when an event or infringement occurred,” says a Road Tech spokesperson. “There is no need for a traffic planners to spend time viewing multiple screens or, dipping in and out of different systems to get a complete real-time view of your two most expensive assets, your vehicles and your drivers.”
DCRS, Driver Compliance Reporting System, has also now been added to Tachomaster free of charge and Working Time Directive analysis and a free Driver App are also included.
With the release of the DVSA standard for its Earned Recognition Scheme, there is now a new Tachomaster module available which allows the software to query its customer’s data against the benchmark. This means that Tachomaster customers can assess their overall company, sites and driver performance, without the need to send the data to DVSA, until they feel they are ready. The Earned Recognition Scheme module is available on a twelve-week free trial.
www.tachomaster.co.ukCall 01923 460000
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who buys what The latest bus and coach deliveries
36 August 2018
Four Volvo B8R SB3s for Reays Coaches
CUMBRIAN operator Reays Coaches has returned to Volvo and taken delivery of four new Volvo B8R SB3s.
“We have heard some great things about the B8R, so when we needed four new coaches for our expanding new school contracts, we decided to turn to Volvo, which offers vehicles that have served us well in the past,” says Chris Reay, man-aging director, Reays Coaches. “From our under-standing of its fuel consumption and reliability, the Volvo B8R is the perfect solution for us. We also needed a vehicle that would be robust due to the high footfall the vehicles will see on a day to day basis.
“Besides daily school contracts, the 72-seat
capacity allows us to take two classrooms per vehicle making this an affordable choice for head teachers when planning school outings.”
Volvo points out that the B8R SB3 suits school contract work with two-plus-three seating con-figuration and three-point seatbelts.
Chris Reay adds that it has also ordered a fur-ther two 72-seat capacity Volvo coaches for deliv-ery in September.
Reays Coaches provides dedicated coaches for school operations, home-to-school transport and day trips, as well as offering full packages for adventure or skiing holidays both in the UK and Europe.www.volvobus.com
KENT-BASED Abbey Travel has taken delivery of three new 12m Tourismos I with 53 TSE seats.
The new vehicles join the company’s 35-strong f leet and are all equipped with DVD/CD player, fridge and toilet.
Abbey Travel provides pri-vate hire to a range of cus-tomers including corporate work.
The new Tourismos were supplied by EvoBus (UK).
Abbey Travel takes three Tourismos
The latest bus and coach deliveries who buys what
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Panther pair and follow-up order from Horseman
HORSEMAN Coaches has taken delivery of two Plaxton Leopards and placed an order for 10 Pan-ther Executive coaches that will be delivered dur-ing November and December this year.
These latest introductions and new orders rep-resent a further £3million of investment by the Berkshire-based family business ahead of the introduction of the Ultra Low Emission Zone in London in April 2019.
“These latest vehicles form part of our consist-ent, ongoing programme of investment in f leet improvements and underpin our determination to stay at the forefront of the sector,” says director James Horseman. “We have a successful partner-ship with Plaxton that goes back many years, hav-ing bought well over 30 vehicles from them in the past six years alone, including Cheetah, Leopard, Elite and Panther models.
“Our new Leopards are 12.2m, 70-seat, B8R Euro6 models with Volvo DK8 engines and I-Shift transmission, while our Panthers will be 12.8m 53-seat luxury executive coaches, complete with parallel lift lockers, kitchenette/servery, fridge, toilets, sophisticated entertainment and eight-camera CCTV systems. They too will be powered by DK8 engines and I-Shift transmissions, and will benefit from real-time tracking and telemat-ics.
“The Leopard-Panther combination is ideal for our business, enabling us to offer a wide variety of options for private hires, corporate work, school contracts, special events, day trips, tours, airport transfer services for Heathrow, Luton, Stanstead and Gatwick, and holiday packages in continental Europe.”www.alexander-dennis.com
who buys what The latest bus and coach deliveries
38 August 2018
Second high-spec Enviro400 for Hams TravelHAMS Travel, based in Flimwell, Tunbridge Wells, has taken delivery of a second high-specifi-cation Enviro400 from Alexander Dennis Limited following the introduction of a similar vehicle 12 months ago.
In common with its predecessor, the latest 11.5m 85-seat double-deck has LED interior light-ing, CCTV, DVD, PA and radio systems, under-seat lighting, seatbelts and wood-effect flooring.
“We are delighted to be adding another Enviro400 to our f leet of 20-plus vehicles,”says Paul Ham, managing director of the family-run business. “It has real street presence and is ideal for a whole raft of jobs, ranging from private hire to contract work, day trips and special events such as weddings. It definitely endorses the growing trend towards premium vehicles and the increased expectations of today’s passengers.
“Our aim is to give passengers the best possible experience and the Enviro400 provides exactly that, combining a real quality finish with high capacity, factors that maximise opportunities for both operators and clients. It also projects the right image of our company, which is another important factor when it comes to winning repeat and new business.”
Mark Taylor, ADL regional retail sales man-ager for London and the south east adds: “The Enviro400 is class-leading in terms of style, capacity and comfort. As Paul Ham has indi-cated, expectations are simply higher today, hence the reason his business and others like Go Goodwins, Swans, Westway, Tappins and New-bury & District, have all gone down a similar route.” www.alexander-dennis.com
The latest bus and coach deliveries who buys what
39August 2018
New Volvo B8RLE for York Pullman fleet
YORK Pullman has taken delivery of a new Volvo B8RLE to add to its fleet of more than 150.
Tom James, managing director, York Pullman Bus Company, says: “We have been a longstanding customer with 80 per cent of our large fleet being Volvo vehicles, so we had no hesitation in return-ing when we needed a new bus.
“Volvo had the availability, vehicle specification and seat number we were looking for at a com-petitive price, and the reliability we have come to expect from all our previous Volvos gives us com-
plete confidence and peace of mind.”The B8RLE will be used on scheduled services
as well as school contracts. It has MCV Evolution bodywork and comes with three-point seat belts as standard.
York Pullman Bus Company has a long history in York, tracing its roots back to the 1920s. The company provides a range of services including private hire, European tour work and school con-tracts. www.volvobus.com
ReadyBus takes delivery of five new Scania coachesSLOUGH-BASED ReadyBus has taken delivery of five new Scania coaches. The vehicles delivered include four 12.8m Scania Interlink HD models, based on the K 410 EB4x2 chassis and one 12.1m Scania Touring HD model, based on the K 360 IB4x2 chassis.
All the coaches feature Scania’s Opticruise gear selection systems as well as Lane Departure Warn-
ing, Adaptive Cruise Control and Scania’s Advanced Emergency Braking system.
ReadyBus director Matt Clayson, says: “When we were looking to expand the fleet of full-sized coaches, we contacted Scania as we’ve been fans of the company for a number of years and have a good relationship with the team. We love the product and the service from the team is always excellent, so it
was win-win for us.”The Interlink model is
equipped with Bosch audio and video equipment, climate con-trol, washroom and hot drinks unit. The Interlink also features a reversing camera and 53 half-leather passenger seats with mag-azine nets and seatback tables.
The coaches also feature Scania’s OnBoard telematics service, which is provided on a complimentary basis on all retail coaches for ten years.www.scania.co.uk
40 January 2018
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Contact Neil Bailey on 0131 554 5413 or [email protected]
2008 Scania K340EB Van Hool AlizeesZF Auto, 49/50 seats, centre sunken toilet, crew seat, PA/DVD systems, air con, seatbelts, long MOT’s, Euro 4. - Choice of 3.£59,995 plus VAT
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Tender Sale 12 x Ex Contract 2012 ADL E400 SLF DDA buses
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For sale OR rental / rent to buy options available rental FROM £1,250.00 + VAT pm, min 3years Terms &Conditions apply and subject to status, please ask for details for either options.
Tender Sale 12 x Ex Contract 2012 ADL E400 SLF DDA buses
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For sale OR rental / rent to buy options available rental FROM £1,250.00 + VAT pm, min 3years Terms &Conditions apply and subject to status, please ask for details for either options.
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41August 2018
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August 2018 coachtourismprofessional.co.uk 43
New Lanark Mills offers new refreshment option
New Lanark Mills World Heritage Site, the 18th century Scottish cotton spinning mill village set alongside the River Clyde, has introduced a new refreshment option giving
groups the opportunity to eat, drink and enjoy a World Heritage Site.
‘Meal Stop - New Lanark Mills’ has been designed to appeal to group travel organisers, coach operators and tour planners on a tight schedule by offering an alternative to the motorway or other refreshment and meal stop-offs.
Pre-booked groups will be able to choose from an ‘Express’ one-hour meal option, a longer 90-minute option, or a more leisurely visit. The options compliment New Lanark Mills’ existing catering options for groups visiting for a day or a half-day.
The new ‘Meal Stop’ options can be taken in the Mill One restaurant at the 4-star New Lanark Mill Hotel, or in the Mill Café, depending on specific requirements.
“While ideally we would like more groups to come and spend a day or a half day with us, we recognise that many tour itineraries simply don’t have the time to spare,” says Lynne Cooper, group travel trade manager. “Our ‘Meal Stop - New Lanark Mills’ offers a convenient way for groups to come
New Lanark Mills.
and have lunch or afternoon tea, and see a little of what makes New Lanark Mills World Heritage Site such a special place. We’re only 20 minutes from the main M74 motorway, going north or south, so we’re inviting coach operators travelling between England and Scotland to consider us as a rather special and memorable alternative to the usual meal stops.”
www.newlanark.org
Group Leisure & Travel Show getting into gear
The Group Leisure & Travel Show is fast approaching with a wide range of attractions, venues, destinations, tour operators and service providers coming together at the NEC Birmingham on
11 October. Visitors to the show can gather new ideas on places to visit and networking with tour organisers to get the best deals, special offers and services for coach groups.
Visitors arriving at the NEC before 11am are welcomed to the GLT Show with a bacon butty breakfast and there is a free seminar programme
throughout the day headlined by Simon Calder, TV pundit and travel editor of the Independent.
A coach display is also included which will feature modern vehicles and operators who would like to be included can still apply for details.
Coach operators and GTOs registering in advance to visit the show online now can get free parking at the NEC by going to www.grouptravelshow.com/register. A selection of free coach transport is also available from various destinations.
www.grouptravelshow.com
August 201844 coachtourismprofessional.co.uk
Attractions
Joe the Quilter’s cottage opens at Beamish Museum
Beamish, The Living Museum of the North has opened Joe the Quilter’s cottage as the first building in the museum’s £18million Remaking Beamish project. The newly-opened
cottage is a recreation of the home of renowned Georgian quilter Joseph Hedley, who was murdered in 1826, in a crime that shocked the nation.
The cottage features stones from Joe’s original home, after the remains of the building in Warden, near Hexham, Northumberland, were uncovered during an archaeological dig by Beamish staff and community members.
The exhibit, which tells the story of quilting and the growth of cottage industries in the early 1800s, has been recreated by skilled museum staff. A drawing on a postcard that was produced after Joe’s murder gave details about how his home looked before it was later demolished in 1872. A crack in the front wall of the original cottage, clearly visible in the 1820s drawing, has even been reproduced.
“After years of planning we have finally opened the first of many new exhibits that are part of Remaking Beamish, a major £18million development that is currently underway at the museum,” says Richard Evans, Beamish director. “This beautifully-crafted, heather-thatched cottage gives us a rare chance to understand what everyday life was like in the North East during the early part of the 19th century.
“The quality of this latest addition to Beamish is outstanding – the result of many years of research, painstaking craftsmanship and the involvement of local community groups and schools. It is a real credit to the dedication and talent of our staff and volunteers, who have created this fascinating new experience for our visitors.”
Groups can explore Joe the Quilter’s cottage during a visit to Beamish Museum and the site offers free coach parking and free admission for coach drivers and group organisers (minimum 15+ paying visitors).
www.beamish.org.uk
The newly-opened cottage at Beamish.
August 2018 coachtourismprofessional.co.uk 45
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Events
Wine Garden of England Festival at Rochester Cathedral
Rochester Cathedral is to host The Wine Garden of England Festival in November to celebrate Kent’s wine producers and to honour one of the county’s very first producers – a monk
who championed viticulture at the cathedral more than 1,000 years ago.
The event is organised by the Dean and Chapter of Rochester and the newly-formed Wine Garden of England partnership, and will take place in the cathedral crypt on Saturday 17 November.
The ticketed event will be the first public outing for the Kentish wine partnership, with the producing wineries offering tutored tastings and talks about their wines in sessions throughout the day.
There will be three, two-hour sessions on the day, and attendees will receive their own branded wine glass and have the chance to meet the producers and sample 30 wines. Tickets for one two-hour session will cost £50. Spaces are limited, and tickets go on public sale during the first week of September.
“We are delighted that our first public event will
be one celebrating the unique story of Rochester Cathedral’s history of wine making,” says Charles Simpson, Simpsons Wine Estate. “Not only are we giving people the chance to learn more about Kent’s outstanding range of wines, from the people who make them, but we can also raise a glass to Kent’s incredible wine heritage, stretching back more than 1,000 years.”
The event will be held in memory of Gundulf, bishop of Rochester from 1077 to 1108. Gundulf was a monk who came to England following the Norman Conquest and is renowned for building several castles and cathedrals, including those at Rochester. He was also Kent’s first known wine producer, overseeing the care of the vineyards in the grounds of the Priory and the production of wine for the monks.
The Wine Garden of England is made up of seven Kent wine producers: Biddenden, Chapel Down, Domaine Evremond, Gusbourne, Hush Heath Estate, Simpsons Wine Estate and Squerreys.
www.rochestercathedral.orgwww.winegardenofengland.co.uk
First Wine Garden of England Festival in November.
August 2018 coachtourismprofessional.co.uk 47
Guides
T he f irst National Tour Guiding Conference will take place on 9 November 2018 in Drapers Hall, in the City of London. The conference aims to support the development
of the tour-guiding sector across England, by sharing best practice, research and insights, innovations and enabling tour guides to network.
“Research demonstrates that there is a significant demand from US visitors to have a guided tour whilst in the UK, allowing them to meet local people and bring stories to life through immersing themselves in the heritage and history of England,” says Amanda Lumley, executive director, Destination Plymouth.
“Our f irst national conference will bring together tour guides, businesses and individuals working in the tour guiding sector to share innovation, knowledge and best practice, supporting them to evolve guiding products that will specifically appeal to this target market.”
The National Tour Guiding Conference is also dedicated to providing tour guides with tips for making their tours ‘bookable’ and accessible to international audiences, as well as facilitating a myriad of networking opportunities for all types of tour guide – from Blue, Green and White Badge guides, to ancestral guides, driver
First National Tour Guiding Conference planned
guides, volunteers and local greeter schemes, costumed and character led guides.
Keynote speakers f rom organisations including Wanderlust, Unique Devon Tours, Kunoi Global Travel Services, XV Insights, Robin Hood @EzekialBone, Visit Cambridge and Beyond and VisitBritain will share knowledge and best practice across the guiding sector as well as insight into cutting edge developments and innovations.
There will also be seminars on audience engagement, digital marketing, market insights, developing ‘bookable’ product and working with the travel trade.
Emma Thornton, CEO for Visit Cambridge and Beyond, which is the lead partner supporting the delivery of this event adds; “Visit Cambridge delivers Guided Walking Tours for around 80,000 visitors each year and tours form a very significant part of our business.
"A key priority for us is to continue to develop and innovate with our tour product and this conference, which is the first of its kind, offers an exciting opportunity to bring the national guiding community together to explore opportunities in this area.”
www.visitcambridge.org/whats-on/major-festivals-and-events/the-national-tour-guiding-conference-2018
Tales from Wales in flexible approach from Griffin Guiding
Griffin Guiding is offering a flexible approach to tour guide services in and around Wales. Tailored to your needs, the service can include city walking tours, onboard guided tours
and tours of Wales including an orientation tour of Cardiff and its Bay Waterfront or a guided tour of the surrounding valleys and countryside.
All tours delivered by Griffin Guiding are provided by an Official Wales Blue Badge Tour Guide.
Among the itineraries popular with coach groups are tours of: Cardiff; Pit to Port – Rhondda Valley’s Coal Story (plus one or two castles); Wye Valley ; Brecon Beacons and Hay-on-Wye, town of books; and picturesque Pembrokeshire.
www.griffinguiding.co.uk
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