Driving Change & Executing Plan - NACM · Social Media Global Logistics & Supply/Chain (Off...

Driving Change & Executing Plan ™

“Inspiring Executive Excellence Beyond the Pace of Change”

Copyright 2017. www.syntesisglobal.com 1

Presenter: Rick Hernandez President & CEO

Syntesis Global, LLC [email protected]

2

The Core Competencies Required to Lead a Team in International Credit Management

“Creating Greater Significance in a New Era”

Copyright 2017. www.syntesisglobal.com

Specialized Management Consulting firm Global expertise working with top Fortune 50/100/500

organizations within the public and private sectors World-Class Executive Coaching, Leadership Development,

M/A Integration, Performance Management, Career Transition, Personal Branding

Industries served: Aerospace, Energy, Technology, Utilities, R&D, Pharma/BioTech, Manufacturing, Financial, Healthcare Seasoned consultants with international expertise Hundreds of participants served annually

Syntesis Global™ LLC

3 Copyright 2017. www.syntesisglobal.com

1. The Psychology of the Change 2. Creating Business Alignment 3. Conscious Leadership® 4. The Change Management Process 5. Performance & Execution 6. Mastering Your Craft

Webinar Outcomes


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Why do most leaders fail to launch effective change initiatives?

The Nature of Change


Thought for the day…


Definition

“Change Management is applying techniques and tools to manage the people-side of change to achieve the desired results with minimal disruption or negative side effects.”


“Think Around the Corner ”

Your

COMFORT

Zone


QUESTIONS? What are the Implications for

Leadership, Strategy & Direction, in a Changing Global Business Era?


The Impact of Change Quarterly reporting

Threat of terrorism

Globalization

Integration

Bail-Outs

Corporate Governance

Regulations

Leadership

Wall Street Analysts

Financial Controls

Pressure on short term performance

Compliance

Pace of Change

Stockholder Equity

Corporate Scandals

Middle East

Innovation

Technology & Science

Gov’t Intervention & Controls Gov’t Grants

R&D

M&A Activity

Politics

Recession

Profitability

Trade Agreements Taxation

National Security

Risk

Growth

Quality

http://www.youtube.com/watch?v=0eUeL3n7fDs&feature=related

Union Negotiations

Automation

China

Competition

Service

Tax Reform

FUNDING

DEBT

Foreign Debt

Covenants

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FOREIGN POLICY

Credit Debt

Cash Optimization

Policies

Risk Management

EPA

BREXIT

CONFIDENTIAL & PROPRIETARY. Copyright 2017. www.syntesisglobal.com

City Ordinances

COSTS

LABOR

http://images.google.com/imgres?imgurl=http://image.guim.co.uk/sys-images/Business/Pix/pictures/2007/12/20/BearStearns460.jpg&imgrefurl=http://www.charlesarthur.com/blog/index.php%3Fs%3Dcharlesarthur&h=276&w=460&sz=28&hl=en&start=6&um=1&tbnid=hUdVePVanbW50M:&tbnh=77&tbnw=128&prev=/images%3Fq%3Dbear%2Bstearns%2Bbrand%26um%3D1%26hl%3Den%26sa%3DN

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http://images.google.com/imgres?imgurl=http://abagond.files.wordpress.com/2008/09/lehman.jpg&imgrefurl=http://abagond.wordpress.com/2008/09/18/the-fall-of-lehman-brothers/&usg=__PI_W-6ORsRoAyj0nsGBbSJ_z72c=&h=322&w=500&sz=120&hl=en&start=7&um=1&tbnid=WoTTwrkTi5q6zM:&tbnh=84&tbnw=130&prev=/images%3Fq%3Dlehman%2Bbrothers%26hl%3Den%26rlz%3D1T4ADBF_enUS297US301%26sa%3DN%26um%3D1

http://images.google.com/imgres?imgurl=http://host1.bondware.com/~WestkyPolitics/files/image/aig%2520logo.gif&imgrefurl=http://host1.bondware.com/~WestkyPolitics/news.php%3FviewStory%3D866&usg=__TSwNptRU7-kE_yOvKadxeEow31Q=&h=284&w=424&sz=20&hl=en&start=6&um=1&tbnid=X2eIOA1Vyq0RpM:&tbnh=84&tbnw=126&prev=/images%3Fq%3DAIG%26hl%3Den%26rlz%3D1T4ADBF_enUS297US301%26um%3D1

http://images.google.com/imgres?imgurl=http://i-p-o.org/us-foreign-policy.jpg&imgrefurl=http://i-p-o.org/us-foreign-policy.htm&usg=__on0ltTYHG6RMaojiMuXcsDpwGro=&h=547&w=400&sz=58&hl=en&start=4&um=1&tbnid=sKWDrYF5D1q8KM:&tbnh=133&tbnw=97&prev=/images%3Fq%3Dforeign%2Bpolicy%26hl%3Den%26rlz%3D1T4ADBF_enUS297US301%26um%3D1

http://www.chrysler.com/en/

http://www.youtube.com/watch?v=0eUeL3n7fDs&feature=related

The New Normal The Paradigm of Global Business has Changed

Clear Leadership Communication is Vital to Success

Power of Strategic Vision is Key: Differentiation is an Imperative

Social Media

Global Logistics & Supply/Chain (Off-Shoring)

Quantum Technological Advances

Unleashing the Power of People

Motivation & Morale are Essential

Strategic Alliances

Change Agents will Thrive

Career Instability


D G d Copyright 2017. www.syntesisglobal.com

Culture Shift

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Requires letting go of the old

Requires information to generate new

directions and options

Requires taking action - Internal Process of Change,

By William Bridges

Uncertainty

Psycho-Emotional Process of Change


PRECISION Thought Leadership

AGILITY People Leadership

RESILIENCE Results Leadership


Vision: Business Alignment

Business Drivers

Financial Controls & Responsibility

Accountability (Metrics)

Closing the Gaps

Optimization (Follow-up)

Commitment

Re-Calibration

Goal-Setting

Quality & Service Imperative

Empowerment ”Buy-In”

Interpersonal Relationships

Performance Management

Technology/Systems

Adaptability

Managing Change

Global Alignment

Organizational Objecitves

Leadership Vision

Trust, Support Collaboration,

Communication

Vision / Innovation

Strategic Growth Plan

“Creating a Culture of Excellence” The 3 Awareness’™

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Thought Leadership Copyright 2017. www.syntesisglobal.com

Precision “Where are we?”

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Change Planning Cycle


Strategic Change Gaps 11 Reasons Why Most Leaders Fail to “Drive Change”

1. Lack of Vision 2. Inability to tell a “Business Story” 3. Exposure (Segmentation) 4. Closing the “Obstacle Gaps” 5. Systemic Disequilibrium 6. Small & Short-term wins 7. Failing to create “Buy-In” 8. Lack of Passion 9. Unifying Coalition 10. Failure to Re-calibrate 11. Intellectual Complacency Copyright 2017. www.syntesisglobal.com

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Respect

Listening

Inquiry vs. Advocacy

No Blame/ No Fault

Collaboration

Mentoring

No Zingers

Trust

Positive Intent

Confidentiality

Win-Win

Direct to Source

Truth & Information

Support

Integrity

Authenticity

Commitment

Roles & Responsibilities

Consistency

Accountability

Dependability

Credibility

Communication

Clarity

Solutions-Focused

”No Surprises Rule”

Honest Feedback

Inclusivity

Follow-Through & Closure


“Conscious Leadership” ® Values

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People Leadership


Agility “How do we get there?”

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Strategic Communication Plan


Change Committee

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Results Leadership


Resilience “How to sustain?”

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CLARITY

RESPECT

AUDIENCE

PRIDE OF OWNERSHIP

TIME

UNDERSTANDING

EMPOWERMENT

“Big Picture” Outcome

Who, What, When, Where, Why & How?

Accountability

Metrics

Listening

Elevate Others

Build Trust


C.A.P.T.U.R.E.™ the Excellence

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Business Growth Plan Individual / Organizational Alignment

Metric Sustainable Goal

Change

Successful Change execution occurs when both dimensions of business charter and Leadership communication take place simultaneously

Growth: ROI/ROT

Market/Customer Expectations

Risk Management

Negotiations

Internal Teams

Credit Terms

Compliance & Regulatory

Relationships

Policies

Conscious Leadership® “Buy-In” Operational Competency Accountability

Define Change

Effective Change Strategy


Expanding Spheres of Influence 1. Increase your visibility 2. Master your Craft & Effective Communication skills (presence) 3. Focus on the future 4. Lateral Power: Shift emphasis from transactional to relational 5. Get input from stakeholders 6. Build networks: Trust; Confidence; Composure 7. Language—appeal to heart as well as the mind 8. Ask compelling questions / Question assumptions. 9. Shift from being problem-spotter to problem-solver 10. Essence vs form 11. Sell Solutions (compelling “story”)

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Summary


A Different Level of Thinking

“It’s not about doing different things… It’s about doing things differently.”

- Syntesis Global


Conclusion

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Know your audience Communicate your plan during change Build credibility & trust Remember:

Alignment: Vision, Mission, Values & Goals Commitment to Excellence Clarity of Intent “Big Picture”


April 20th - Adapting to New & Demanding Roles May 25th – Thinking Strategically July 27th – Building Relationships with Key Stakeholders August 31st – Executive Decision Making September 28th – Driving Accountability October 26th – Driving Change and Executing Plan November 30th – Conflict Resolution

Upcoming Events:

Contact

NACM about Registering

for a 3 Pack of Leadership Webinars

2017 Leadership Webinar Series


Thank You!

Rick J. Hernandez [email protected]

It’s not about doing different things, but about doing things differently – Syntesis Global


1. Anticipate: “Think Around the Corner.” Through Conscious Leadership® principles, engage stakeholders to understand change. Manage differences and create “buy-in” to ultimately drive the organization forward. Rally team around a compelling strategic vision, mission, values & goals. Ensure resources, commitments and accountability metrics are in place.

2. Adaptation. Embrace uncertainty. Be vigilant. Innovation & Trends.

3. Challenge: Challenge assumptions. Examine uncertainty. Reframe problems & root cause. Flexibility.

4. Interpret: Be curious. Connect multiple data points in new and insightful ways to make sense of complex, ambiguous situations. Use both analytic reasoning and seasoned intuition.

5. Decide: Critical decision-making. Courage. Make tough choices. Balance long-term investment for growth & development with short-term pressure for results. Balance speed and options when making complex decisions.

6. Align: Engage stakeholders to understand change. Manage differences and create buy-in to ultimately drive the organization forward. Rally team around a compelling strategic vision, mission, values & goals. Ensure resources, commitments and accountability metrics are in place.

7. Metrics: Measure success; Communicate learning and failures. Document best practices and identify steps toward effective implementation. Be innovative. Follow-up.

Executing Plan


Driving Change & Executing Plan - NACM · Social Media Global Logistics & Supply/Chain (Off...

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