Drillworks® Software Version...

5000.8.1.1 of 27 February 2013

Drillworks® Software Version 5000.8.1.1.

Release Notes

Contents

What’s In This Release................................................................................................... 2

Introduction ..................................................................................................................... 3

FAQs............................................................................................................................... 3

System Requirements..................................................................................................... 5

Third Party Applications.................................................................................................. 9

International Trade Compliance.................................................................................... 11

Installation..................................................................................................................... 13

Enhancements and New Functionality.......................................................................... 14

Fixed Issues.................................................................................................................. 18

Known Issues................................................................................................................ 22

Contacting Landmark Customer Support...................................................................... 23

Drillworks® Software Release Notes

5000.8.1.1 of 27 February 2013

What’s In This Release

The 5000.8.1.1 release of Drillworks® software addresses customer reported issues and improves performance.

For a detailed list see Enhancements and New Functionality.

To go directly to the bug fixes and known issues for the Drillworks application, click on the blue links below:

Fixed Issues

Known Issues

An Introduction to the Drillworks software release, FAQs, System Requirements and Installation Instructions are also provided in this document.


5000.8.1.1 of 27 February 2013

Go To “What’s in this Release?”

Introduction

The Drillworks software family of pore pressure and geomechanics applications is an integrated set of practical solutions. Your operations benefit from industry-leading programs that address a wide range of analytical needs for a single well or a basin-wide program.

Drillworks Presage - for building basin-scale pore pressure models that improve prediction accuracy at new locations; allows real-time pore pressure prediction ahead of the bit through model modification.

Drillworks Predict - the industry's leading program for accurately deriving a one-dimensional pore pressure analysis at a single well location.

Drillworks Explorer - provides an intelligent window into the substantial amounts of geopressure and geomechanical data that an operator or service company accumulates and converts that data into a valuable corporate asset that is essential for future exploration and well planning as well as to improve drilling operations.

Drillworks Pressbase - a personal database application that allows the Drillworks end user to store and access Drillworks® projects and pressure data.

Drillworks 3D - a dynamic, three-dimensional tool for visualizing and analyzing Drillworks projects.

Drillworks Anaseis - for quick, easy correction of interval velocity seismic bias using 2D or 3D seismic processing.

Drillworks Safe Seal - analyze target locations, test for commercial accumulations of hydrocarbons and better estimate reservoir capacity.

Drillworks Geostress - a geomechanical analysis tool for better understanding of near-wellbore rock stresses; plan optimum well paths and determine safe mud-weight windows by identifying wellbore stability issues in advance.

FAQs

1. Is Drillworks 5000.8.1.1 a full install or a patch/update? Drillworks 5000.8.1.1 is a full installation. You will need back up your data and uninstall any previous version of Drillworks. For details, see the Drillworks Installation Guide.

2. Is a new license file required if I update? Yes. The instructions for obtaining and installing a new license file are in the Drillworks Installation Guide. Be advised that the License Vendor daemon has changed from licsev to lgcx and you will need to update accordingly.


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3. Why do I have to have a personal relational database? Drillworks stores projects in a database called Pressbase which is provided with the installation. We recommend Microsoft SQL Server 2008 (provided in the installation) to setup this database. The storage limit for SQL Server is 4 GB which should be adequate for the standard user.

4. I have Pressbase now with Microsoft SQL Server 2000. Can we continue to use this? No, Drillworks no longer supports SQL Server 2000. You will need to upgrade to SQL Server 2008 which is provided with the install or have your IT department install the upgrade. The Drillworks Installation Guide has detailed instructions for migrating your existing Pressbase data to the new Pressbase.

5. I have Pressbase now with Microsoft SQL Server 2005 Standard. Can I continue to use this? Yes. During the installation process you can skip the installation of SQL Server 2008 R2 Express. It is not mandatory that you upgrade the SQL Server installation.

6. We have Pressworks. Contact Landmark Support to make arrangements to upgrade your Pressworks 4.0 to Pressworks 5000.

7. What is ESRI ArcGIS? ArcGIS Desktop is a comprehensive set of professional GIS (geographic information system) applications from ESRI that are used to solve problems, increase efficiency, make better decisions and for a variety of other goals. ArcGIS Desktop is the primary GIS platform for professionals to build data, maps, models and applications. Drillworks uses ESRI ArcGIS Engine Runtime as its GIS mapping engine.

8. What version of ESRI ArcGIS does Drillworks 5000.8.1.1 install? The installation provides ESRI ArcGIS 10.

9. I have ESRI ArcGIS 9.3. Will Drillworks 5000.8.1.1 work with this version? No. You will need to uninstall any previous version of ESRI Arc GIS to use Drillworks 5000.8.1 with ArcGIS 10.

10. Can I install Drillworks 5000.8.1.1 and Pressworks Scout 5000.8.1 on my computer? Yes. You may have Predict and the Scout Log Trace Viewer open at the same time with versions 5000.8.1.1.

11. Can I install Drillworks 5000.8.1.1 and keep my current Drillworks version? No. The Drillworks installation will stop if it detects a previous version of Drillworks on your computer.

12. Is Windows 7 supported? Yes.


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System Requirements

Drillworks software runs on Microsoft Windows 2000, Windows XP, Windows Vista and Windows 7.

Platform Requirements

Recommended for Windows XP 32-Bit Platform Minimum for Windows XP 32-Bit Platform

• Windows® XP Professional, SP3, 32-Bit • Windows® XP Professional, SP3, 32-Bit

• 2 GHz processor • 1.6 GHz processor

• 2 GB RAM or greater • 1 GB RAM

• SVGA Color Monitor which supports at least true color and 1024 x 768 resolution


• An OpenGL compatible video card with 64 MB RAM or higher for 3D display


• 106-key Windows-ready integrated keyboard • 106-key Windows-ready integrated keyboard

• MS-compatible mouse or pointing device • MS-compatible mouse or pointing device

• TCP/IP based network connection 100 Mbps, • or• FLEXid dongle (bitlock), FLEXnet Publisher

version 11.2 (for licensing)

• TCP/IP based network connection 100 Mbps, • or• FLEXid dongle (bitlock), FLEXnet Publisher

version 11.2 (for licensing)

• 3 GB or better disk space • 2.1GB disk space (with everything installed)

• 500 MB swap space • 500 MB swap space

• personal database • personal database

• ESRI® ArcGIS® Engine version 10 (provided in Drillworks installation)


• For Standalone systems, should have parallel port or USB port if dongle/bitlock license used


Recommended for Windows Vista 32-Bit Platform

Minimum for Windows Vista 32-Bit Platform

• Windows® Vista Enterprise, SP1, 32-Bit • Windows® Vista Enterprise, SP1, 32-Bit

• 2 GHz processor • 1 GHz processor





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• TCP/IP based network connection 100 Mbps, or

• FLEXid dongle (bitlock), FLEXnet Publisher version 11.4 (for licensing)












• Windows® Vista Enterprise, SP2, 64-Bit • Windows® Vista Enterprise, SP2, 64-Bit



















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Recommended for Windows 7 64-Bit Platform Minimum for Windows 7 64-Bit Platform

• Windows® 7 Enterprise, 64-Bit • Windows® 7 Enterprise, 64-Bit























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For Drillworks 3D and Drillworks Explorer

Personal Database Requirements

Software Requirements

• Intel® Pentium® Dual Core™ or Intel® Duo 2.0 GHz or faster processor. A workstation PC will offer improved performance

• 4 GB RAM or higher

• An OpenGL compatible video card with 128 MB dedicated video RAM or higher

Note: These are general recommendations; working with large volumes/projects will typically need higher requirements.

Microsoft SQL Server® 2008 R2 Edition requirements

• 600 MB of available hard disk space

Microsoft SQL Server® 2008 R2 Edition prerequisites

Microsoft.NET™ Framework 2.0 (requires an additional 89 MB hard disk space

• Microsoft Internet Explorer® 8.0 or later

• Microsoft Windows Installer 3.1 or later

• Microsoft Data Access Components (MDAC) 2.8 or later.

Resource Availability Comment

Browser such as Internet Explorer 8 or higher

Obtain from MS or internet Online help is displayed in a browser window. The help was tested with Internet Explorer 8.

Adobe® Systems Inc., Adobe® Reader®

Obtain from Adobe Required for viewing the Drillworks User Guide and Release Notes


5000.8.1.1 of 27 February 2013


Third Party Applications

Halliburton uses various third-party applications in the development of its software.

Halliburton acknowledges that certain third party code has been bundled with, or embedded in, its software. The licensors of this third party code, and the terms and conditions of their respective licenses, may be found at the following location:

Program Files\Drillworks5000\Third_Party.pdf

The following table describes the third party applications in Release 5000.8.1.1.

Product/Package

Microsoft® SQL Server® 2008 Edition© 2005 Microsoft. All Rights Reserved

Microsoft Visual Studio® .net®Visual Studio® 6.0.6.0Microsoft .net®Fortran Power StationHTML HelpMSXMLWindows Installer 2.0©Microsoft. All Rights Reserved

ESRI ArcGis®©1999-2007 ESRI. All Rights Reserved

FlexLM®©2008 Macrovision Corporation. All Rights Reserved

OpenSpirit®©2008 OpenSpirit. All Rights Reserved

ShapeLib Shapefile C Library©1999 Frank Warmerdam

Tooltip Control©2000 Dhadapani Ammasai

VCOXToolTipCtrlDavid Cunningham and Chris Maunder, The Ultimate Toolbox.com

Digital Visual Fortran RTKL©Hewlett-Packard

Geodetic©1999 Peter H. Dana

NORMSINV Method© Peter J. Acklam


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Oracle® Database©Oracle

DEX™©Halliburton

Code Project - Crystal EditCode Project 1.02 - The Ultimate Toolbox© 1997 - 2003 Dundra

Formula OneAcuate® TideStone Technologies, Inc.

Syntax Coloring Text Editor©Andrei Stcherbatchenko

TPrecision.cpp®©1996 Jonathan Richard Shewchuk

Bell Communication Research, Inc.

Product/Package


5000.8.1.1 of 27 February 2013


International Trade Compliance

This application is manufactured or designed using U.S. origin technology and is therefore subject to the export control laws of the United States. Any use or further disposition of such items is subject to U.S. law. Exports from the United States and any re-export thereafter may require a formal export license authorization from the government. If there are doubts about the requirements of the applicable law, it is recommended that the buyer obtain qualified legal advice. These items cannot be used in the design, production, use, or storage of chemical, biological, or nuclear weapons, or missiles of any kind.

The ECCN’s provided in Release Notes represent Halliburton’s opinion of the correct classification for the product today (based on the original software and/or original hardware). Classifications are subject to change. If you have any questions or need assistance please contact us at:

[email protected]

Under the U.S. Export Administration Regulations (EAR), the U.S. Government assigns your organization or client, as exporter/importer of record, responsibility for determining the correct authorization for the item at the time of export/import. Restrictions may apply to shipments based on the products, the customer, or the country of destination, and an export license may be required by the Department of Commerce prior to shipment. The U.S. Bureau of Industry and Security provides a website to assist you with determining the need for a license and with information regarding where to obtain help.

The URL is:

http://www.bis.doc.gov

Definitions

CCATS (Commodity Classification Automated Tracking System) - the tracking number assigned by the U.S. Bureau of Industry and Security (BIS) to products formally reviewed and classified by the government. The CCATS provides information concerning export/re-export authorizations, available exceptions, and conditions.

ECCN (Export Control Classification Number) -The ECCN is an alpha-numeric code, e.g., 3A001, that describes a particular item or type of item, and shows the controls placed on that item. The CCL (Commerce Control List) is divided into ten broad categories, and each category is further subdivided into five product groups. The CCL is available on the EAR Website (http://

mailto:[email protected]

http://www.bis.doc.gov

http://www.access.gpo.gov/bis/ear/ear_data.html#ccl


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www.access.gpo.gov/bis/ear/ear_data.html#ccl).

The ECCN Number, License Type, and the CCATS Numbers for this product are included in the table below..

Product/Component/R5000ECCN

Number LicenseCCATS Number

Drillworks 5D002

http://www.access.gpo.gov/bis/ear/ear_data.html#ccl


5000.8.1.1 of 27 February 2013


Installation

The Drillworks 5000.8.1.1 software is available via the electronic delivery system, Landmark Software Manager.

For detailed instructions on installing Drillworks software and its 3rd-party applications see the Drillworks Installation Guide.


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Enhancements and New Functionality

Drillworks 5000.8.1.1

• additional options when importing or exporting projects with identical names.

Drillworks 5000.8.1

• Users with DecisionSpace Desktop 5000.8.1 installed on the same local machine may add OpenWorks® wells to existing Drillworks projects or create a new project from the Desktop. You may also open projects stored in the connected Pressworks database directly from DecisionSpace Desktop.

• Views lists in Drillworks products can now be filtered by the selected well in the Project Explorer. This is useful for projects with multiple wells and views.

• Wells can be queried for by well name or by a common name. You will have an opportunity to add the common well name when creating a new well or wellbore or to existing wells from the Properties dialog.

• You may also control the way well and wellbore names are displayed in the Project Explorer. You may choose to list the wells and wellbore by common name or by Unique Well Identifier.

• Standard views may be set up in the System Manager to accept common datasets when importing wells for new projects or creating a project from query results.

• Ability to calibrate CS and FA datasets on the fly while displayed on tracks with Edit Special.

• The Geostress Safe Mud Weight display has been improved to allow adjustment of Major and Minor ticks in the graph.

• When creating a gradient analysis on the track, you may now choose to use a rectangle or a polygon to select the data points.

• ArcGIS ESRI ver 10 is now installed with Drillworks 5000.8.1.

• You may use Drillworks 3D to export one or more datasets from OpenWorks seismic brick (.bri) files to use in analysis.

• Drillworks now supports WebHelp displayed in a browser window.

Drillworks 5000.8

This release of Drillworks 5000.8 is integrated with Landmark's DecisionSpace® Desktop 5000.8 to provide users with a collaborative environment and access to a wider range of stored data and tools.


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Users with a Presswork™ license may search for stored Pressworks log curves and display along side data from OpenWorks® wells. Log curves may be visualized in Cube and Correlation views. OpenWorks wells may be copied to Pressworks to use in Drillworks projects. The Pressworks Well Data Manager allows users to view Pressworks stored data in tabular format from within the Desktop. Drillworks now supports processing OpenWorks velocity modeling data in Drillworks 3D analysis and saving data back to OpenWorks for displaying in DecisionSpace Desktop. See the help in Drillworks and DecisionSpace Desktop for details.

Drillworks 5000.8 new features include

• support for common well names. Users can control the format of the well name as it is displayed in the Project Explorer.

• duplicate well feature - wells may be copied in their entirety and assigned a suffix. This can be useful for differentiating wells for pre-drill, realtime and postmortem use.

• wells copied from OpenWorks or EDM data stores will honor the project's default units.

• new copy/paste function for creating and editing lithology columns. Users may copy data from text files or spreadsheets and paste directly into the lithology creating/editing wizard.

• performance issues and customer reported problems have been addressed

Drillworks 5000.0.3

Users are now notified when the SQL Express limit of 4 GB is reached for the Pressbase personal relational database thus avoiding a potential loss of important data.

Previously when updating datasets via the ConnectML WITSML auto-load feature, survey stations below the designated depth level were not preserved. This has been changed to keep the lower survey stations as a projection per users requests.

Additionally, the measured and vertical depth values are handled more efficiently inside of UDMs and UDPs.

This release also fixes defects reported by customers and support.

Drillworks 5000.0.2

Windows 7 platform is now supported for the Drillworks suite of applications. Some issues reported by customers and users have been fixed in this release.

Drillworks 5000.0.1

The Drillworks 5000.0.1 patch fixed several issues reported by users including the following:


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• Performance in displaying trace locations in 3D has been improved• DEX format survey data import has been fixed• An issue with exporting a new dataset to INSITE has been fixed.

Drillworks 5000

Drillworks users now have the ability to work collaboratively. A user may open a Predict project and choose to share the project with other users. Only one instance of Predict has read/write access, but other users may now open the shared project in Geostress, Presage and/or the LOT Analyzer with full write privileges. This feature is dependent on license holdings.

Additional new features for Drillworks Predict

• All Drillworks products have consistent coordinated mapping systems.

• New with Drillworks is the ability to define one individual dataset per datatype as definitive for each wellbore. Previous definitive associations at the wellbore level are preserved in stored projects.

• Users may now select a region on a track-displayed pressure dataset and have the program fit a curve to the point. This Gradient Analysis can be saved and edited.

• Track properties have been enhanced to allow changes to apply to all user-locked tracks while editing a current view or track. Additional track enhancements include a maximum of 15 tracks in a view instead of the previous eight, plus the capacity to stretch the application window across two monitors.

• When importing wells from OpenWorks or EDM data stores, view templates can be automatically created in the same manner as when importing a well from Pressbase or Pressworks data stores.

• Drillworks software has the ability to change the name of the WTSML curve as it is loaded into Pressworks via the AutoLoad Configuration dialog in ConnectML.

Drillworks Explorer new features:

• Drillworks Explorer users may now evaluate duplicate wells found in different data stores and choose which data to include in a temporary well. This constructed well, or ‘derived well’ can be easily edited and then included in a new or existing project.

• Users have more flexibility in editing wells found in query results before adding the wells to a project. You may delete multiple query result wells from the Data tab by a highlight and right-click Remove operation.

• Users may now perform queries by location using specific features in differing layers relative to wells and stored pressure data.


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• With a Drillworks Explorer license, you may launch a query directly from the Predict track to quickly determine spatial relationships between wells by viewing the results on the Map tab of Drillworks Explorer.

New features for Drillworks Geostress

Borehole breakouts are stress-induced horizontal enlargements of the wellbore while the well is being drilled. The breakout is a very important indicator of wellbore instability and the enlargement can be described by the breakout angle and breakout azimuth.

• New with Drillworks software is the ability to import caliper logs to produce a caliper group dataset as input to create an enlargement dataset. This enlargement dataset can be created by the program to automatically identify breakout, washout and key seat zones. These zones can be plotted on standard Predict tracks for the entire length of the borehole.

• Another new feature is the Breakout Analysis which uses the caliper group dataset and/or the enlargement dataset. The outputs are Breakout Angle and Breakout Azimuth datasets which can also be plotted on standard Predict tracks. This analysis can be used to characterize the extent and direction of the breakouts based on 4 or 6 arm caliper logs.

• The displayed Breakout Azimuth and Breakout Angle datasets can be viewed in cross-section at a user-specified depth. Additionally, these results can be used to compare with others obtained from image logs to make a more accurate prediction of wellbore stability.

• The new breakout angle dataset can also be used in the SFG calculations.

• Geostress has now implemented correlations for limestone/dolomite in addition to shale and sandstone for shear failure gradient correlations.

• Additionally, users may specify these new correlations or use the constant values for each formation in a lithology column for rock strength parameters used in calculating shear failure stress gradients.

• Users may now determine near wellbore principal and effective stress outputs that can be used in UDMs and UDPs for wellbore stability analysis.


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Fixed Issues

This section explains issues that were fixed for the Drillworks software release 5000.8.1.1

Defect ID Type Description

900877 DEFC Crash while importing Project/Wells followed by switching databases between SQL and Oracle

898053 DEFC Views would be duplicated if importing a well into a project which does not contain that well but another project does.

898196 DEFC Anisotropy dataset causes Predict crash

894932 DEFC Scout crashed when clicking on the Lithology Column 'Rock Properties' tab

897610 DEFC The Drillworks project is still locked after import is complete.

900191 DEFC Incorrect well count when importing a project.

898683 DEFC Export project with well merge would lose well datastes if the well is locked by others (open a project contains the same well).

900187 DEFC Memory leak issue while importing wells.

890194 DEFC Column empty error while editing top table.

882583 DEFC Line style did not assign when copying a well from DSD to Predict

877415 DEFC Notes couldn't be saved when created a new wellbore in Predict by con-necting to Oracle DB

900703 DEFC While exporting a project contains multiple Lith column datasets, the resulting project generated a duplicated view containing a different lith col-umn dataset.

899540 DEFC View could not be duplicated when lith is the main dataset different between target view and source view

902363 DEFC Need to allow overwrite an existing project with the same project name

902089 DEFC Can't reestablish connection to database after losing network

902384 DEFC Discontinuous UTM zones

901577 DEFC Trailing space in UWI field causes error when trying to merge wells between SQLl/Oracle.

901347 DEFC Export a project containing Lith column having non-existing lith pattern in target. It results in showing 'unknown' pattern in the result Lith column.

901720 DEFC Anaseis sand percentages not saved correctly

888799 DEFC Drillworks crashes if ArcGIS isn't installed.


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Release 5000.8.1

898598 DEFC While importing wellbore with merge, if select 'create dup' for wellbore dat-set merge rule, a 'Rename TrackView Name' would pop up but no dup view is created.

894931 DEFC For a Lithology dataset, right click to copy to Clickboard, It only shows titles with litho info.

899143 While importing well with merge, if use the 'Replace target well with source' option set from Tools-Options.., all views would be duplicated

895842 Decimal degrees incorrect when deg = 0 and minutes < 0

898913 Directional survey export error

902389 Make database server name comparison case insensitive

899539 Lith column missing when import wells

901344 DEFC Missing Centroid well info in the Properties Parameter display window for a Safe Seal dataset.


888088 DEFC ConnectML could not connect to WITSML Server that supported WITSML 1.4.1

889506 DEFC Top Table lost during well export/import

889505 DEFC LOT Extrapolator

883443 DEFC WITSML log curve mapped to a dataset in Pressworks with a different depth reference

876037 DEFC After imported well from OpenWorks to Pressworks, the wellbore appears to be getting the common name instead of the legal name

888083 DEFC Pressure/pressure gradient conversion sometimes removes first datapoint

888047 DEFC Apply button becomes disabled when editing data

804877 DEFC On Import a Project Step 2 dialog, the previously entered information is lost on Step 1 if you click the Back button

807744 DEFC Wells without location information are displayed in 3D map window

807538 DEFC “Open cube immediately” function does not work when creating a cube from surfaces.

818263 DEFC Change the reference level of a dataset, move cursor to track displaying the changed dataset, a new curve is drawn but the old curve is not cleared.

815941 DEFC Predict allows user to change a standard lithology name



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Release 5000.8.

892637 DEFC Keep Range Unchanged check box does not work as expected. Changing one of the values instantly changes the other value to be equal to the value entered and then generates an error.

892638 DEFC Trying to export a line group to a *.rig file does not save the file anywhere.

884210 DEFC Cannot alter depths in Create a Dataset entry

DEFC


870864 DEFC Create a new view in system manager fails with user chooses “copy from a template”

871226 DEFC Lithology missing after re-importing well from OpenWorks

865329 DEFC Importing ASCII cube causes Drillworks 3D to freeze and crash.

871842 DEFC No unit for CSG datatype when a project is imported from EDM

871229 DEFC Errors when importing data that has NULL properties

861166 DEFC Geostress - The safe operating analysis feature to “make shear failure stress no less than pore pressure’ has no affect on the results

834979 DEFC In Drillworks 12.5 on a Vista machine the UDM/UDP Editor does not launch from the Tool menu

820413 DEFC From Drillworks Explorer you are not able to query Casing dataset when Data Group tab is selected

863445 DEFC Drillworks Predict runs slowly in 5000.0.2

868554 DEFC Exported binary project from 5000.0.2 incomplete when imported to 5000.0.3

873423 DEFC Could not import volume data from a previously loaded text file

873582 DEFC Third user gets ‘project locked’ message incorrectly and cannot work on project

861327 DEFC Comments and edits suggested for Installation Guide

871854 DEFC ArcGIS Runtime required installation; may not be available in later versions of ESRI products; add to documentation

855658 DEFC When exporting OBG, PP or FG as SEGY from 3D, the data is not readable in other applications



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Release 5000.0.3


855401 DEFC Create a new project, well and wellbore. Save to Pressbase. Click Real-time/Start and Predict crashes.

855632 DEFC Query Pressworks and retrieve a selection of wells that have associated views. Create a new project in Pressbase (different database) and the well views are missing.

855635 DEFC While importing a well to a project crossing databases using Drillworks Explorer (i.e. Oracle to SQL), datasets and views are missing.

855677 DEFC At Project Option dialog of Drillworks Explorer, it cannot switch Project loca-tion from Oracle to SQL database.


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Known Issues

Defect ID Description

818705 There are some unrecognizable characters that appear after updating the unit group

815939 Program allows user to type any characters in track list box

818372 May need to lose the strict requirements for editing to drag/move a log curve on a track

805799 Some tool icons remain when the view has been changed to full screen

806733 Wrong error message appears when importing a well from a Drillworks data store

888803 The error messages encounter when Presage project is closed.


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Contacting Landmark Customer Support

Landmark software operates Technical Assistance Centers (TACs) in Australia, the United Kingdom, and the United States. Additional support is also provided through regional support offices around the world.

• Support Via Web Portal

• Technical Assistance Centers

• Regional Offices

• Helpful Links

Support Via Web Portal

Support information is always available on the Landmark Customer Support internet page. You can also submit a support request directly to Landmark Customer Support though the Landmark Customer Support Portal:

http://css.lgc.com/InfoCenter/index?page=home

To request support in the Landmark Customer Support Portal:

1. In the PIN and Password text boxes in the Please Sign In area, enter your registered personal identification number and password.

2. Click the Sign In button.

3. In the Case & Defect Information area, click the Create A New Case link.

4. In the Create Case area, fill in the necessary information. Provide details about your technical concern, including any error messages, the workflow steps where the problem occurred, and attachments of screen shots that display the problem. To help understand the concern, you can also attach other files too, such as example data files.

5. Click the Submit button. A support analyst in the nearest Technical Assistance Center will respond to your request.



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Technical Assistance Centers

Regional Offices

For contact information for regional offices, see the Contact Support page located at:

http://css.lgc.com/InfoCenter/index?page=contact&section=contact

If problems cannot be resolved at the regional level, an escalation team is called to resolve your incidents quickly.

Helpful Links

Asia, Pacific8:00 am - 5:00 pm Local TimeMonday-Friday, excluding holidays

61-8-9481-4488 (Perth, Australia)Toll Free 1-800-448-488Fax: 61-8-9481-1580Email: [email protected]

Europe, Africa, Middle East9:00 am - 5:30 pm Local TimeMonday - Friday, excluding holidays

44-1372-868686 (Leatherhead, UK)Fax: 44-1224-723260 (Aberdeen, UK)Fax: 44-1372-868601 (Leatherhead, UK)Email: [email protected]

Latin America (Spanish, Portuguese, English)7:00 am - 5:00 pm Local Time

713-839-3405 (Houston, TX, USA)Fax: 713-839-3646Email: [email protected]

North America7:30 am - 5:30 pm Central Standard TimeMonday - Friday, excluding holidays

713-839-2200 (Houston, TX, USA)Toll Free 1-877-435-7542(1-877-HELP-LGC)Fax: 713-839-2168Email: [email protected]

Name Website Address

Landmark Software & Services home page http://www.halliburton.com/landmark

Landmark Support Portal http://css.lgc.com/InfoCenter/index?page=home





http://css.lgc.com/InfoCenter/index?page=contact&section=contact

http://www.halliburton.com/landmark



5000.8.1.1 of 27 February 2013


© 2013 HalliburtonAll Rights Reserved

This publication has been provided pursuant to an agreement containing restrictions on its use. The publication is also protected by Federal copyright law. No part of this publication may be copied or distributed, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language, in any form or by any means, electronic, magnetic, manual, or otherwise, or disclosed to third parties without the express written permission of:

Halliburton | Landmark Software & Services2107 CityWest Blvd, Building 2, Houston, Texas 77042-3051, USA

P.O. Box 42806, Houston, Texas 77242, USAPhone:713-839-2000, FAX: 713-839-2015Internet: www.halliburton.com/landmark

Trademarks3D Drill View, 3D Drill View KM, 3D Surveillance, 3DFS, 3DView, Active Field Surveillance, Active Reservoir Surveillance, Adaptive Mesh Refining, ADC, Advanced Data Transfer, Analysis Model Layering, ARIES, ARIES DecisionSuite, Asset Data Mining, Asset Decision Solutions, Asset Development Center, Asset Development Centre, Asset Journal, Asset Performance, AssetConnect, AssetConnect Enterprise, AssetConnect Enterprise Express, AssetConnect Expert, AssetDirector, AssetJournal, AssetLink, AssetLink Advisor, AssetLink Director, AssetLink Observer, AssetObserver, AssetObserver Advisor, AssetOptimizer, AssetPlanner, AssetPredictor, AssetSolver, AssetSolver Online, AssetView, AssetView 2D, AssetView 3D, Barrier Assurance Monitoring, BLITZPAK, CartoSnap, CasingLife, CasingSeat, CDS Connect, CGMage Builder, Channel Trim, COMPASS, Contract Generation, Corporate Data Archiver, Corporate Data Store, Data Analyzer, DataManager, DataServer, DataStar, DataVera, DBPlot, Decision Management System, DecisionSpace, DecisionSpace 3D Drill View, DecisionSpace 3D Drill View KM, DecisionSpace AssetLink, DecisionSpace AssetPlanner, DecisionSpace AssetSolver, DecisionSpace Atomic Meshing, DecisionSpace Base Module, DecisionSpace Desktop, DecisionSpace Geosciences, DecisionSpace GIS Module, DecisionSpace Nexus, DecisionSpace Reservoir, DecisionSuite, Deeper Knowledge. Broader Understanding., Depth Team, Depth Team Explorer, Depth Team Express, Depth Team Extreme, Depth Team Interpreter, DepthTeam, DepthTeam Explorer, DepthTeam Express, DepthTeam Extreme, DepthTeam Interpreter, Desktop Navigator, DESKTOP-PVT, DESKTOP-VIP, DEX, DIMS, Discovery, Discovery 3D, Discovery Asset, Discovery Framebuilder, Discovery PowerStation, Discovery Suite, DMS, Drillability Suite, Drilling Desktop, DrillModel, DrillNET, Drill-to-the-Earth-Model, Drillworks, Drillworks ConnectML, Drillworks Predict, DSS, Dynamic Frameworks to Fill, Dynamic Reservoir Management, Dynamic Surveillance System, EDM, EDM AutoSync, EDT, eLandmark, Engineer’s Data Model, Engineer’s Desktop, Engineer’s Link, ENGINEERING NOTES, eNotes, ESP, Event Similarity Prediction, ezFault, ezModel, ezSurface, ezTracker, ezTracker2D, ezValidator, FastTrack, Field Scenario Planner, FieldPlan, For Production, FrameBuilder, Frameworks to Fill, FZAP!, GeoAtlas, GeoDataLoad, GeoGraphix, GeoGraphix Exploration System, Geologic Interpretation Component, Geometric Kernel, GeoProbe, GeoProbe GF DataServer, GeoSmith, GES, GES97, GesFull, GESXplorer, GMAplus, GMI Imager, Grid3D, GRIDGENR, H. Clean, Handheld Field Operator, HHFO, High Science Simplified, Horizon Generation, I2 Enterprise, iDIMS, iEnergy, Infrastructure, iNotes, Iso Core, IsoMap, iWellFile, KnowledgeSource, Landmark (as a service), Landmark (as software), Landmark Decision Center, LandNetX, Landscape, Large Model, Lattix, LeaseMap, Limits, LithoTect, LogEdit, LogM, LogPrep, MagicDesk, Make Great Decisions, MathPack, MDS Connect, MicroTopology, MIMIC, MIMIC+, Model Builder, NETool, Nexus (as a service), Nexus (as software), Nexus View, Object MP, OneCall, OpenBooks, OpenJournal, OpenLink, OpenSGM, OpenVision, OpenWells, OpenWire, OpenWire Client, OpenWire Server, OpenWorks, OpenWorks Development Kit, OpenWorks Production, OpenWorks Well File, Operations Management Suite, PAL, Parallel-VIP, Parametric Modeling, Permedia, Petris WINDS Enterprise, PetrisWINDS, PetroBank, PetroBank Explorer, PetroBank Master Data Store, PetroWorks, PetroWorks Asset, PetroWorks Pro, PetroWorks ULTRA, PLOT EXPRESS, PlotView, Point Gridding Plus, Pointing Dispatcher, PostStack, PostStack ESP, PostStack Family, Power Interpretation, PowerCalculator, PowerExplorer, PowerExplorer Connect, PowerGrid, PowerHub, PowerModel, PowerView, PrecisionTarget, Presgraf, PressWorks, PRIZM, Production, Production Asset Manager, PROFILE, Project Administrator, ProMAGIC Connect, ProMAGIC Server, ProMAX, ProMAX 2D, ProMax 3D, ProMAX 3DPSDM, ProMAX 4D, ProMAX Family, ProMAX MVA, ProMAX VSP, pSTAx, Query Builder, Quick, Quick+, QUICKDIF, Quickwell, Quickwell+, Quiklog, QUIKRAY, QUIKSHOT, QUIKVSP, RAVE, RAYMAP, RAYMAP+, Real Freedom, Real Time Asset Management Center, Real Time Decision Center, Real Time Operations Center, Real Time Production Surveillance, Real Time Surveillance, Real-time View, Recall, Reference Data Manager, Reservoir, Reservoir Framework Builder, RESev, ResMap, Resolve, RTOC, SCAN, SeisCube, SEISINFO, SeisMap, SeisMapX, Seismic Data Check, SeisModel, SeisSpace, SeisVision, SeisWell, SeisWorks, SeisWorks 2D, SeisWorks 3D, SeisWorks PowerCalculator, SeisWorks PowerJournal, SeisWorks PowerSection, SeisWorks PowerView, SeisXchange, Semblance Computation and Analysis, Sierra Family, SigmaView, SimConnect, SimConvert, SimDataStudio, SimResults, SimResults+, SimResults+3D, SIVA+, SLAM, Smart Change, Smart Deploy, Smart Flow, Smart Skills, Smart Start, Smart Vision, SmartFlow, smartSECTION, smartSTRAT, Spatializer, SpecDecomp, StrataMap, StrataModel, StratAmp, StrataSim, StratWorks, StratWorks 3D, StreamCalc, StressCheck, STRUCT, Structure Cube, Surf & Connect, SurfNet, SynTool, System Start for Servers, SystemStart, SystemStart for Clients, SystemStart for Servers, SystemStart for Storage, Tanks & Tubes, TDQ, Team Workspace, TERAS, T-Grid, The Engineer’s DeskTop, Total Drilling Performance, TOW/cs, TOW/cs Revenue Interface, TracPlanner, TracPlanner Xpress, Trend Form Gridding, Trimmed Grid, Tubular Basic, Turbo Synthetics, Unconventional Essentials, VESPA, VESPA+, VIP, VIP-COMP,


5000.8.1.1 of 27 February 2013


VIP-CORE, VIPDataStudio, VIP-DUAL, VIP-ENCORE, VIP-EXECUTIVE, VIP-Local Grid Refinement, VIP-THERM, vSpace, vSpace Blueprint, vSpace Onsite, WavX, Web Editor, Well H. Clean, Well Seismic Fusion, Wellbase, Wellbore Planner, Wellbore Planner Connect, WELLCAT, WellDirect, WELLPLAN, WellSolver, WellXchange, WOW, Xsection, You’re in Control. Experience the difference., ZAP!, ZEH, ZEH Plot, ZetaAnalytics, Z-MAP, Z-MAP Plus, and ZPS are trademarks, registered trademarks, or service marks of Halliburton.

All other trademarks, service marks, and product or service names are the trademarks or names of their respective owners.

NoteThe information contained in this document is subject to change without notice and should not be construed as a commitment by Halliburton. Halliburton assumes no responsibility for any error that may appear in this manual. Some states or jurisdictions do not allow disclaimer of expressed or implied warranties in certain transactions; therefore, this statement may not apply to you.


5000.8.1.1 of 27 February 2013


Third Party Licenses and AttributionsHalliburton acknowledges that certain third party code has been bundled with, or embedded in, its software. The licensors of this third party code, and the terms and conditions of their respective licenses, may be found at the following location:

PathNameInInstallationDir/Third_Party.pdf

DisclaimerThe programs and documentation may provide links to external web sites and access to content, products, and services from third parties. Halliburton is not responsible for the availability of, or any content provided on, third party web sites. You bear all risks associated with the use of such content. If you choose to purchase any products or services from a third party, the relationship is directly between you and the third party. Halliburton is not responsible for: (a) the quality of third party products or services; or (b) fulfilling any of the terms of the agreement with the third party, including delivery of products or services and warranty obligations related to purchased products or services. Halliburton is not responsible for any loss or damage of any sort that you may incur from dealing with any third party.

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