Draft Teamcard Project Update Chief Residents Lunch Meeting February 7 th, 2011 Last Updated:...
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Draft Teamcard Project Update Chief Resident’s Lunch Meeting February 7 th , 2011 Last Updated: 1/18/2011
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Draft High-Level Communication Plan 3 Audience (external, internal) Message (what: inform, persuade, influence) Media (how: , phone, web) Who (owner) When (deadline) VPs Nancy Lee Sridhar Seshadri Inform: Project initiatives, Progress, Request for additional support Inpatient Sponsor MeetingN. Setlur1/14/2011 GME Office Ann Dohn Nancy Piro Alice Edler, MD Bardia Behravesh Inform: Project initiatives, Request for support MeetingA. Dohn1/8/2011 Chief Residents Educate: How to use cards and communication standard, Order process Inform: Project Goals MeetingA. Dohn3/7/2011 Housestaff Fellows Residents Administration Persuade: Use cards and communication standard, Educate: Order process, communication standard Inform: Project goals, accountability A. Dohn & Chief Residents2/15/2011 Unit Based Medical Directors Inform: Project goals, Request for encouragement and medical staff UBMD Meeting/ Notification N. Setlur A. Karkhanis TBD Service Medical Directors Ann Weinacker, MD Joe Presti, MD Steve Coutre, MD Inform: Project goals, Request for encouragement and educating medical staff Service Medical Director MeetingN. Setlur2/5/2011 Nurse Managers Inform: Project goals, impact to manager rounding tool, distribution of card sleeves Regional MeetingY. Pang/N. Setlur1/21/2011 Council of Clinical Chairs Inform: Project goals, Request for encouragement and educating medical staff Meeting A. Weinacker S. Seshadri TBD
Transcript of Draft Teamcard Project Update Chief Residents Lunch Meeting February 7 th, 2011 Last Updated:...
Draft
Teamcard Project UpdateChief Resident’s Lunch Meeting
February 7th, 2011
Last Updated: 1/18/2011
Draft
Teamcard Project Timeline
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January 2011 February 2011 March 2011 April 2011-August 2011
Sponsor ApprovalDesign
Communicate
Maintain
Card Approval
March 14
th Implem
entation
Order cards as needed
Create and Order CardsApproximately 450
House Staff CardsApproximately 1150
Attending Cards
Communicate & Train
Communicate project goals to all physicians
Communicate training and usage expectations to House Staff
Communicate project goals to nurse managers
Distribute Cards
Distribute Card Sleeves
Communication with doctors HCAHPS domain
“I know who my main doctor is” question on SAYS
House Staff survey
Evaluate
“Pre” Data Collection
Draft
High-Level Communication Plan
3
Audience(external, internal)
Message(what: inform, persuade,
influence)
Media(how: email, phone, web)
Who(owner)
When(deadline)
VPsNancy Lee
Sridhar Seshadri
Inform: Project initiatives, Progress, Request for additional
supportInpatient Sponsor Meeting N. Setlur 1/14/2011
GME OfficeAnn DohnNancy Piro
Alice Edler, MDBardia Behravesh
Inform: Project initiatives, Request for support Meeting A. Dohn 1/8/2011
Chief Residents
Educate: How to use cards and communication standard, Order
processInform: Project Goals
Meeting A. Dohn 3/7/2011
HousestaffFellows
ResidentsAdministration
Persuade: Use cards and communication standard, Educate: Order process, communication standardInform: Project goals,
accountability
Email A. Dohn & Chief Residents 2/15/2011
Unit Based Medical Directors Inform: Project goals, Request for encouragement and medical staff UBMD Meeting/Email Notification N. Setlur
A. Karkhanis TBD
Service Medical DirectorsAnn Weinacker, MD
Joe Presti, MDSteve Coutre, MD
Inform: Project goals, Request for encouragement and educating
medical staffService Medical Director Meeting N. Setlur 2/5/2011
Nurse ManagersInform: Project goals, impact to
manager rounding tool, distribution of card sleeves
Regional Meeting Y. Pang/N. Setlur 1/21/2011
Council of Clinical ChairsInform: Project goals, Request for
encouragement and educating medical staff
Meeting A. WeinackerS. Seshadri TBD
Teamcards
Front Back
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Role Descriptions
Attending: An Attending Physician is a senior physician who supervises the medical team and is in charge of planning your treatment and coordinating your care.
Fellow: A Fellow is a physician who has completed residency training in a field such as medicine or surgery, and is undergoing additional sub-specialty training.
Resident: A Resident is a physician who is undergoing specialty training. The resident works with the attending to make decisions about managing your care and is your primary physician contact while you are in the hospital.
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Education
Short 5-10 minute online module delivered via Healthstream
All House Staff required to complete
Video will feature Dr. Ann Weinacker (Vice Chief of Staff) and Medicine Chief Residents
Stress “etiquette-based medicine”:
− Ask permission to enter the room; wait for an answer.− Introduce yourself, showing ID badge.− Make eye contact.− Shake hands, sit down, and/or smile if appropriate.− Briefly explain your role on the team and offer the patient your
teamcard.− Ask the patient how he or she is feeling about being in the hospital.
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Questions?
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