Dr. Wolf Siberski L3S Research Center - uni … · Dr. Wolf Siberski L3S Research Center ... New...

© PROLIX Consortium 2005-2009; EU-IST Project – Technology-enhanced Learning 1

Dr. Wolf Siberski

L3S Research Center

PROLIX – Service Oriented Architectures for Open E-Learning Systems

© Joke de Laaf

Market TrendsExample: Telecom Industry

Many enterprises move from 1 product to multi-product and service enterprises with very dynamic process changes

Blackberry &

Push MailVoice of IP &

New Network

Products

Mobile

PhonesWLAN & New

Access Channels

Phone and Carriers


Products

New Processes, Massive Process Changes

Learning Speed and Knowledge Flow

Know

ledge

Knowledge Gap

Time2Competency

§ Time-to-Competency as key

success factor

§ Requires optimal flow ofknowledge to the employee.

Needs Structures, Processes,


Time

2005 2006 2007 2008 2009 2010

As-Is LearningCurve

Planned LearningCurveNew Knowledge

Time-to-

Competence

Knowledge Gap

(Source: D. Albrecht, VW Coaching,

LMC Duesseldorf, 2006)

§ Needs Structures, Processes, Methods for Learning for a

„Performance Culture“

Current state in corporate learning

§Training and learning offerings do not fit to business needs / come too late

§‚One size fits all‘ courses -> low motivation of individual learners

§Learning and business process management live in

‚separate worlds‘


‚separate worlds‘

§Management has no transparency about needed competencies in order to run the business processes

§Organizational changes are being decided without knowing learning gaps and without defining appropriate learning offerings and services

§HR and training departments are losing employability since they are not linked to business

Time2Competency as Business Objective

„e.g. Customer Interface Management“

Sales & ChannelManager

CRM OperationsSupport Manager

CRM Operations

Interconnection Skills

IP EssentialsIP NetworksMobile IPTCP/IP

IRDA

Interconnection Skills

IP EssentialsIP NetworksMobile IPTCP/IP

IRDA

Learning Object

Learning Object

Test

Business processes define the requirements

Time2Competency

organizational

e.g. courses,

communities

individual

learning

path

New Business Processes

New Competencies

New OrganizationalRoles

New Learning Processes

IndividualCompetencies

§PROLIX: Process-oriented Learning and Information eXchange


EreignisEreignis

Funktion

Ereignis

Ereignis

Funktion

Funktion

Organisationseinheit

Ereignis

Ereignis


Ereignis

Funktion

Ereignis


Ereignis

Funktion

Ereignis

Ereignis

Funktion

Funktion


Ereignis

Ereignis


Ereignis

Funktion

Ereignis


CRM OperationsSupport Assistant

Helpdesk Manager

Customer InterfaceAssistant

Billing & CollectionsProfessional

...

IRDAIT-Security

Product Skills

GPRS RoutersCorporate AccessMobile Devices

Sales Skills

Infrastructure SalesKey Account Mgmt.Service Business

...

IRDAIT-Security

Product Skills

GPRS RoutersCorporate Office AccessMobile Devices

Sales Skills

Infrastructure SalesKey Account Mgmt.Service Business

...

Community

Online-Session

Test

Classroom

Readings

Learning Object

Learning processes are the enabler

„Traditional“management decisions

„Future“management decisions

TimeCostsRessources

TimeCostsRessources

Competencies

§Main Goals:

§Connect business process and learning process ‚worlds‘

§Decrease Time2Competency

§Competency Management as link

PROLIX Learning Life Cycle

Analyse business

needs

Analyse Learning

MonitorPerformance

Individual Goals

IndividualPerformance


Analysecompetency

gaps

Modellearningscenario

Designlearningprocess

Learning Process

Execution

The „Organizational“ View

IndividualGaps

PersonalLearning

Style

IndividualLearningProcess

The „Individual“ View

PROLIX Lifecycle Steps

PreparatoryWork

RolesDefinition

CompetencyTaxononyDefinition

Course

Business Need Analysis

ModelBP

OptimizeBP

Assign

Identify Competency Gaps

Assign empl.to roles

Assign as-iscomp. to empl.

Design Learning Process

Learning Process Examination

ExamineLP Template

Execute Learning Process

Learning Process Instantiation

PersonalizeComp.Blueprint

Book

MonitorPerformance

Perf.IndicatorSelection

DataCollection

Learning

Business Value Analysis

VisualizeResults

AnalyzeResults

Draw


Course

CatalogueDefinition

LearningResourcesSelection

CompetencyLevels perlearn. object

EmployeeMasterData Mgmt.

EmployeeCompetency

Profiles

Assign Roles to functions

Assign neededcomp. to funct.

Assign neededcomp. to roles

CompetencyOriented

Business

Blueprint

Calculatecomp. gaps

Prioritizecomp. gaps

Perform comp.improvementplanning

Competency

Blueprint

Learning

Process

Package

Create LPTemplate

AssignLearningResources

ConfigureLearningProcess

LearningProcess

Completion

Report

BookUsers

RunLP

AssessLearningResults

UpdateComp.Profile

Performance

Report

Learning

Data

AggregateData

BenchmarkData

Work/ProcessData

SurveyData

Process andTraining

Improvement

Plan

DrawConclusions

StartContinuousImprovement

PROLIX Solution Map

PreparatoryWork

Business Need Analysis

Identify Competency Gaps

Design Learning Process

Execute Learning Process

MonitorPerformance

Business Value Analysis

Phases

Solution

Components ARIS BP ModelingARIS Business Cockpit


Competency Analyzer

LEX Learning Design Editor

CLIX Learning PlatformCLIX Skill &Competency Mgmt

PROLIX Portal and service-oriented Integration Platform

PROLIXSimulation

PROLIX Perf.Monitor

Integration

Infrastructure

Integration Challenges

■ Heterogeneous Systems

■ Windows Applications

■ Web Applications

■ Java Applications

■ …


■ Workflows cross application boundaries

■ Need flexible configuration

■ Partial usage of PROLIX components

■ Context-specific workflows

WP7

WP6

WP1

WP3

Matching Engine

Business Process Cockpit

Competency Repository

Process Simulator

Report

Data

Business ProcessManagement

CompetencyManagement

Performance MonitorBusiness

Process

Descriptions

Data Sources and Data Flow

Competency

Profiles

Business

Processes


WP4 WP5Didactical Learning Modeler

Learning Process

ConfiguratorLearning

Process

Templates

Learning Resources Repository

Learning Process

Execution

WP8

Learning Resources Repository

Learning

Resource

Descriptions

Learning ProcessManagement

Management Competency

Gaps

Learning

Process

Descriptions

Individual

Learning Processes

Learning

Resources

Learning

Processes

Competencies and

Competency Profiles

Service Oriented Architecture

■ View applications as independent service providers

■ ‚Pluggable‘ services

■ Use stable and reliable technologies

■ Web Services

■ LDAP


■ LDAP

■ jBPM Basic technologies: XML, XSD, XPath

CompositionBPEL, WSD-CDL, BPML

DiscoveryUDDI

SpecificationWSDL

MessagingSOAP

CommunicationHTTP, SMTP, FTP

Security

, R

obustn

ess

Tra

nsactional g

uara

nte

es

Sem

antics

Services – Overview

Process

Simulator

Business

ProcessCockpit

BusinessProcess

Retrieval

ResultExport

Performance

Monitor

Course

Manager


Matching

Engine

Competency

Repository

Object

Retrieval

Didactical

LearningModeller

LearningProcess

Configurator

Template

Creation

Template

Matching LCMSUpdate

LCMSSearch LearningProcess

ExecutionPlatform

Competency

Update

Competency

Retrieval

Example: Update Competency Profile

Process

Simulator

Business

ProcessCockpit

BusinessProcess

Retrieval

ResultExport

Performance

Monitor

Course

Manager

Run learningprocess


Matching

Engine

Competency

Repository

Object

Retrieval

Didactical

LearningModeller

LearningProcess

Configurator

Template

Creation

Template

Matching LCMSUpdate

LCMSSearch LearningProcess

ExecutionPlatform

Competency

Update

Competency

RetrievalupdateCompetencyProfile()

Updatecompetency

profile

CompetencyAnalyzer

(CompetencyRepository)

Competencyprofile updated

Calculatecompetencyimprovement

based onassessment

results

getCompetencyProfile()

Outlook: Workflow / Service Bus Approach

courseCompleted()


updateCompetencyProfile()

register(courseCompleted)

Conclusion

■ PROLIX connects Business and Learning Process worlds

■ Consider employee competencies for business process redesign

■ Support creation of customized learning processes

■ Support competency profile management

■ Service architecture for application integration


■ Service architecture for application integration

■ Bridges heterogeneous platforms

■ Supports workflows across applications

■ Enables flexible system configuration

Dr. Wolf Siberski L3S Research Center - uni … · Dr. Wolf Siberski L3S Research Center ... New...

Documents

Transcript of Dr. Wolf Siberski L3S Research Center - uni … · Dr. Wolf Siberski L3S Research Center ... New...