KeynotePresentation

Enhancing Your Organization Business

Continuity Management Competency

Dr Goh Moh Heng

President

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BCM Institute Profile• We are a global convergence of thought leadership in Business Continuity, Disaster

Recovery and Crisis Management• Global Professional Development and Qualification developed by Technical Experts

and Thought Leaders• Largest Continuity Training and Certification Organization in Asia Pacific• Governed by Education, Examination and Certification Committees• Delivered by Industry Practitioners, Professionals and Peers• Learned by Professionals, Practitioners, Consultants, Auditors, Officials from all

industry sectors of over 850 Organisations and Multi National Corporations (MNC) across 40 countries

EducationCertification & Professional Development

Thought Leadership

Conducting and administering

courses and exams.

Providing a career path and a common body of knowledge for business continuity and

disaster recovery professionals

Organizing conferences and seminar events. Publishing

technical and research papers

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Dr Goh Moh Heng

• President– Business Continuity Management (BCM)

Institute– www.bcm-institute.org

• Managing Director– GMH Continuity Architects– Asia Pacific BCM Consulting Firm– www.GMHasia.com

• Professional BCM Appointments– Technical Advisor for TR19:2005 &

SS540:2008 BCM Standard (Management Council and Technical Committee) www.ss540.org

– Project Director, Technical Working Group for SS507:2004

• ISO/IEC 24762 Guidelines for BC-DR Services

3http://www.bcmpedia.org/wiki/Dr_Goh_Moh_Heng

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Dr Goh Moh HengPrior Appointments• Government of Singapore Investment Corporation

(GIC)• Standard Chartered Bank

– Global Head for BCM

• PricewaterhouseCoopers

• Senior Technical Advisor, China Business Continuity Management Forum

• Expert panel of the Asia-Pacific Economic Cooperation (APEC) Network on Improving SME Disaster Resilience

• Awarded the "Business Continuity Lifetime Achievement Award" in London, United Kingdom by the Continuity, Insurance and Risk (CIR) Magazine

• Published Books:– 7-book BCM Series – 7-book BCM Specialist Series

http://www.bcmpedia.org/wiki/Dr_Goh_Moh_Heng4

UpdateMiddle East Respiratory Syndrome

Coronavirus (MERS-CoV)

Do not be alarmed. Start thinking about it?

Competency-based Business Continuity Management Educational Programme

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Singapore Workforce Skills Qualifications (WSQ)

National Credentialing System• Trains, develops, assesses and recognises

individuals for the Business Continuity Management (BCM) key competencies that your companies look for in employees responsible for BCM.

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Professional Requirement

Building Competency• What an individual is able to do?• What an individual should know?• When and where an individual would

perform his job role?• How well an individual would

perform in his job role?

CompetencyStandard

PerformanceStandard

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• Aligned to ISO22301– PDCA and BCM planning methodology

• Funding from • SGD 300/150 for SME/MNC & Government

– Singaporean and PR• Focusing on training and seminar

– supplemented by consultancy (when needed)• Frequent and regular schedule

– Public courses throughout the year– In-house courses (Exceed 10 participants)

Principle of Design Considerations

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Roadmap to toWSQBCM Competency

• Starting the BC project or Converting to ISO22301– Initiating a BC Project (2-

Day)– Implementing the BCM

Manual

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Available in July

2014

Available in July

2014

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Roadmap to toWSQBCM Competency

– Assessing Business Continuity Requirements

– Developing Business Continuity Strategies and Plans

– Testing and Exercising Business Continuity Plans

– Implementing Incident Management Plans (2-Day)

• Developing the BC project or updating the BCM programme

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Available in July

2014

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Roadmap to toWSQBCM Competency

– Managing the BCM Programme

– Providing Management Review and Oversight

• Managing and Reviewing of BCM programme

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Available in August

2014

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WSQ-BCM-P-21

Initiating A BCM Project

• Identify scope, objectives, product and services.

• Develop WBS and project schedule.

• Organize BCM project team.• Develop parameter for scope

of project and/or ISO22301 conversion programme.

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WSQ-BCM-P-22

Implementing the BCM Manual

• Identify ISO22301 documentation framework for BCM implementation.

• Develop outline and content for corporate and business unit levels BCM manuals.

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WSQ-BCM-D-31

Assessing Business Continuity Requirements

• Identify a variety of risks that can disrupt their business operations.

• Report findings of risk factors and their impacts as well as recommending solutions to relevant stakeholders.

• Analyse and quantify the impact of internal and external influencing factors.

• Assess inter-dependencies that can affect a business unit.

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WSQ-BCM-D-32

Developing Business Continuity Strategies and

Plans• Apply techniques to

support the development and interpretation of the organizational BC strategies.

• Develop BC plans in consultation with relevant stakeholders.

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WSQ-BCM-D-33

Testing and Exercising the Business Continuity Plans

• Train participants in supporting the periodic exercising of response, recovery and resumption activities of BC plans.

• Document exercise and testing results for management review.

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WSQ-BCM-D-34

Developing theCrisis Management Plan

• Determine response, recovery and resumption requirements for crisis and incident management (IM) plans.

• Acquire skills to transform the results of the risk assessment and developing strategies into viable crisis and IM plans.

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WSQ-BCM-C-51

Managing the BCM Programme

• Prepare and equip practical and useful tools and techniques to successfully manage BCM programme.

• Prepare participants to develop a sustainable BCM programme.

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WSQ-BCM-A-61

Providing Management Review and Oversight

• Guide Organization BCM Coordinator to prepare BCM programme for endorsement and management review.

• Develop and customise specifications for management oversights.

IMPLEMENTATION ROADMAP

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Initiating A BCM Project

Converting to ISO22301

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Implementing the BCM Manual

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Assessing Business Continuity

Requirements

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Developing Business Continuity Strategies

and Plans

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Developing theCrisis Management

Plan

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Testing and Exercising the Business

Continuity Plans

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Managing the BCM Programme

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Providing Management Review and Oversight

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What is Next?• Strengthen competency-based training within the

institute for:– (B) Business Continuity Management

• Support the Singapore’s National Credentialing System (WSQ)– First in the world

• Continue to enhance the discipline for:– (A) BCMS Auditing– (C) Crisis management– (D) Disaster recovery

THANK YOUfor Your Continuous Support

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Dr Goh Moh HengPresident

Mobile: +65 96711022Tel: +65 63231500Email: moh_heng@bcm-institute.org

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