Dr Derek LuoConsultant Gastroenterologist

Director

Greenlane Medical Specialists

Auckland

8:30 - 10:30 WS #105: The East-West Forum on Asian Aspects of

Healthcare (120mins, not repeated)

Dr Carlos LamGP and Urgent Care Doctor

East Auckland

Dr Geeta GalaGeneral Practitioner

East Tamaki Healthcare

Public Health Physician

Northern Regional Alliance

Professor Shanthi AmeratungaProfessor of Epidemiology

School of Population Health

University of Auckland

Dr Andrew ToCardiologist

Director of Cardiac CT

Multimodality Imaging Cardiologist

Auckland

Role of NGOs and Community Groups in Healthcare Delivery in

AsiansDr Carlos Lam Yang

BSc, MBChB (Otago), DCH, FRNZCGP, MRNZCUC, PGCertHealSci

Contents

▪ Disclaimer and Tips

▪ Introduction

▪ Key Asian NGOs/Community/DHB Organizations

▪ eCALD

▪ Asian Health Services

▪ Asian Family Services

▪ Vagus Centre

▪ Kahui Tu Kaha

▪ Chinese Elderly Telephone Befriending Line Service

▪ Shanti Niwas

▪ TANI

▪ ACMA

Disclaimer and Tips

▪ The organizations presented are mainly Chinese-based

and the most of the information comes from their

websites

▪ This is not an exhaustive list of the services available in

Auckland although they cover the main providers

▪ I am a GP first and foremost so my perspective is based

on how useful these organizations are to me as a GP in

terms of augmenting and enhancing the patient care

experience from a cultural perspective

▪ I am the current president of the Auckland Chinese

Medical Association so may give a bit of positively

biased view on our organization

▪ Get your smartphone ready to take screenshots if you

are keen on getting one page summaries of each

organisation presented

Introduction

▪ University of Otago Medical School (2008)

▪ GP and Urgent Care training in Auckland

▪ Passionate about Asian Health

▪ Auckland Chinese Medical Association

▪ CMDHB Asian Health Advisory Group

▪ CMH Asian Health and Wellbeing Community Network

▪ Conversational Cantonese

▪ Botany Junction Medical Centre

▪ VLCA Clinic in East Auckland (large East Asian population)

▪ 12 GPs (4 speak East Asian languages)

▪ Approx 11,500 patients

▪ About 32% Chinese

▪ About 52% of my patients are Chinese

▪ Many from South Auckland e.g. Papatoetoe, Manukau

▪ Majority Cantonese speakers

eCALD (electronic culturally and linguistically

diverse groups)

▪ Funded by MoH to meet the requirements for cultural competency in the

DHB and to “acknowledge the diversity of cultures and to ensure that

services are accessible, culturally appropriate, effective, and safe”

▪ Courses can be done online or face-to-face (Auk only)

▪ Requirement for Cornerstone accreditation to have all staff

members complete eCALD 1 or equivalent (indicator 6 in Aiming for

Excellence)

▪ https://www.ecald.com/

▪ Other services provided:

▪ Online downloadable cross-cultural resources

https://www.ecald.com/resources/cross-cultural-resources/

▪ Translated health resources

https://www.ecald.com/resources/translated-information/

▪ Publications and research commentary

▪ Migrant and refugee services link

https://www.ecald.com/resources/migrant-and-refugee-services/

▪ Cultural competence assessment tools

https://www.ecald.com/resources/cultural-competence-assessment-

tools/

▪ Festive calendar

Asian Health Services

▪ WDHB-based services

▪ Asian Patient Support

▪ Inpatient and outpatient hospital support (NSH, Waitakere)

▪ Communication, cultural, and emotional support

▪ Health promotion and health seminars

▪ Familiarization with NZ health services

▪ GP and Health Provider Cultural Helpline (iCare)

▪ Asian Mental Health Support

▪ Destigmatise mental health issues

▪ Culturally-competent and culturally-sensitive support

▪ Interpretation Services

▪ Access from pool of over 200 languages

▪ Primary care/community services and secondary care

▪ http://www.asianhealthservices.co.nz/ (Chinese and Korean also)

▪ Ph: (09) 486 8314 | Extn: 42314

▪ (09) 486 8920 x 43398 (Chinese) | x 49620 (Korean) - North Shore

▪ (09) 486 8920 x 46831 (Chinese) | x 46017 (Korean) - Waitakere

▪ (09) 442 3232 | Extn 42232 - iCARE Line (for GPs)

Asian Family Services

▪ Deals primarily with gambling addiction and mental health support

(Asian Wellbeing Services) via phone or face-to-face counselling.

▪ Gambling support services are free (contracted by MoH)

▪ Mental health support and counselling services are free for three

sessions

▪ Workshops provided include parenting, anger management, WRAP,

gambling, Asian father support

▪ Staff speak multiple languages – English, Mandarin, Cantonese,

Korean, Japanese, Hindi, Thai, Vietnamese

▪ https://www.asianfamilyservices.nz/ (also in above languages)

▪ Online GP referral form https://www.asianfamilyservices.nz/gp-

referral-form.html

▪ 0800 862 342

▪ asian.admin@asianfamilyservices.nz

▪ Wechat official account ID: AFS_080086234

▪ Branches in Auckland and Wellington (not limited by DHB)

Vagus Centre

▪ Deals primary with family violence and parenting

issues

▪ Six free face-to-face counselling sessions (MoSD)

▪ Take individuals, couples, families

▪ Staff speak Cantonese, Mandarin, English

▪ Website in Chinese too

▪ www.cmh.org.nz

▪ http://www.cmh.org.nz/Data/Sites/1/media/vagus-

centre-referral-form_2017.pdf

▪ 09 624 4639

▪ info@cmh.org.nz

▪ Based in Auckland only (not limited by DHB)

Kaahui Tuu Kaha

▪ Ngaati Whaatua charitable organization providing

community mental health and housing support

▪ Asian/Muslim Services branch

▪ Mental health first aid (Ko Awatea)

▪ Mobile support

▪ Liaison and training

▪ Primary care support

▪ https://kahuitukaha.co.nz/community-mental-health-

services/

▪ Referrals fax: 09 520 4068

▪ 0800 855 755 or 09 531 4040

▪ Online contact form

▪ Auckland-based only (mainly ADHB/CMDHB and parts

of West Auckland)

Telephone Befriending Line

Service

▪ Service under Chinese Positive Ageing Charitable Trust

▪ Free telephone-only service for lonely elderly Chinese

▪ Criteria:

▪ Chinese aged 65 or older

▪ Willing to talk and without a hearing problem

▪ Feeling loneliness and isolation

▪ Able to use a telephone

▪ Website also in Chinese

▪ https://cpacharitabletrust.wordpress.com/2018/03/28/tele

phone-befriending-line-service/

▪ https://cpacharitabletrust.files.wordpress.com/2018/04/tb

s-referral-form.pdf

▪ 022 479 3225 OR 09 624 1368 (voice mail)

▪ cpa.trust@gmail.com

▪ Based in Auckland but will accept callers NZ wide

Shanti Niwas

▪ Charitable trust service to empower, advocate for, collaborate/network

with and protect South Asian elders

▪ Services provided:

▪ Day program (seniors and special needs)

▪ Drop-in centre Wed/Fri 9am-5pm (Balmoral)

▪ Counselling services

▪ Interpretation services

▪ Accessing home-based support services

▪ Home visits for assessment (referrals from self, whanau, police, NGOs,

health professionals)

▪ KHUSHI – elder abuse and neglect prevention services

▪ DOSTI – volunteer visiting services for isolated and housebound clients

▪ SNEH – Shanti Niwas emergency home

▪ Intergenerational social activities

▪ http://shantiniwas.org.nz/

▪ http://shantiniwas.org.nz/wp-

content/uploads/2017/07/SN_Referral_form.pdf

▪ (09) 622 1010

▪ shantiniwas@xtra.co.nz

▪ Based in Auckland (accepts all 3 Auckland DHBs)

TANI (The Asian Network

Incorporated)

▪ Support network for Asian communities in Auckland

▪ Advocate on behalf of Asian communities

▪ Allow the Asian voice to be heard in the public arena

▪ Funding from various sources – primarily Auckland Council

▪ How they achieve this:

▪ Conduct monthly Committee meetings to make decisions in

implementing the goals of TANI

▪ Hold quarterly General Network public meetings to support and

promote various projects and initiatives within the communities TANI

serves

▪ Liaise with various statutory and non-statutory agencies and ethnic

groups to meet the aims of TANI

▪ Organise workshops, forums, and seminars on topics relating to the

health and wellbeing of the communities TANI serves

▪ Send out quarterly newsletters in English, Chinese, Korean about the

various happenings in the Asian Community

▪ Website http://www.asiannetwork.org.nz acts as a link to other social

services, community and NGO groups that may also have a focus on

Asians or have Asian staff (website also available in many languages)

▪ Key achievements

▪ Healthy Babies, Healthy Futures program for South Asian mums

(2015-2106)

ACMA (Auckland Chinese Medical

Association)

▪ Charitable organization of doctors of mainly Chinese heritage formed in

1989 initially to network and provide CME amongst Auckland’s small

network of Chinese doctors

▪ Services and activities

▪ CME education to our doctor and medical student members (YACMA)

▪ Biannual Conference in Auckland

▪ Community events

▪ Health talks in Cantonese/Mandarin

▪ Health checks

▪ Charitable events e.g. RTB, RFL

▪ Social events

▪ Collaboration with other organizations e.g. TANI

▪ List of Auckland-based Chinese-speaking Drs

▪ Advertising services for members

▪ Elective scholarships for YACMA

▪ ACMA Shield for exemplary members

▪ www.acma.org.nz

▪ 022 5995839

▪ membership@acma.org.nz

Questions?