Dr. Amita Joshi Case

8/12/2019 Dr. Amita Joshi Case

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Amita Joshis Strengths Intelligence Non Conformist(defied irrational norms, spoke out against discrimination)

Methodical and organized ( assessed cultural shortcoming in theorganization and addressed them constructively)

Encouraging(Delegated responsibilities, gave credit where it was due)

Likes to take up challenges(left security and power of an IAS so that shecould a difference in the lives of many people)

Encouraged feedback

Circumspect in the use of company resources

Accessible to employees

Took hard decisions when required(40% cut in manpower)

Excellent administrator

Believed in People- in their inherent capability and willingness towork(McGregors Theory Y).


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Amita Joshis weaknesses Trusted people easily

Too much faith in other persons integrity

Wasnt able to judge people on a personal level(good or

bad)

Gave full autonomy where it was not required

She took things personally( She felt betrayed and

disgusted that somebody she had given major promotion

could do this to her) She believed that like her, everyone adhered to moral and

ethical principles.(Similar-to-me effect)


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Strengths of Rajesh Mishra Great interpersonal skills

Excellent performer

Quick learner

Rational and charismatic

Good domain knowledge(marketing)

Had good negotiation skills

Good crisis-management skills

Believed in his own abilities (Self Concordance)


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Weaknesses of Rajesh Mishra Not a team player

Questionable ethics

Opportunist


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FIRO B Analysis - AMITA JOSHIINCLUSION CONTROL AFFECTION

EXPRESSED

TOWARDS

OTHERS

HIGH HIGH/MEDIUM HIGH

WANTED FROM

OTHERS

LOW LOW HIGH


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FIRO B Analysis - RAJESH

MISHRAINCLUSION CONTROL AFFECTION

EXPRESSEDTOWARDSOTHERS

LOW HIGH HIGH

WANTED FROMOTHERS

HIGH LOW LOW


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Both Amita Joshi and Rajesh Mishra have a high need forcontrol; This could be one of the reasons why a conflicthas arisen


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Ego States : Amita JoshiEgo State Context

Nurturing Parent She encouraged everyone to give her

feedback, delegated responsibilities, gave

credit when it was due.

Adult Took a rational decision by downsizing

workforce by 40%.

Natural/Fun child She believed in and trusted other people.

Rebellious Child She was non conformist. Habitually defied

irrational social norms.


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Ego States : Rajesh MishraEgo State Context

Critical Parent He was controlling and regulating.

Adult He was a rational and logical individual

.Worked without any values and emotions.Adapted Child

Natural/Fun child Worked according to his own whims and

fancies

Rebellious Child Did not comply with Amita Joshis wishes

and secured the tender for EPL. Tookdecision without consulting his superiors.


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Here, Amita Joshi is operating from the Nurturingparent ego state; she has overseen the rise of RajeshMishra from a general manager to CEO in a few years.

Rajesh Mishra is operating from the Rebellious childego state; Hes doing something Amita Joshi wouldnt

want him to do, and hes doing it without herknowledge.


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Conditions to Conflict

Antecedent conditions:

1. CommunicationLack of communication between Amita Joshi and Rajesh Mishra

2. StructureCEOs of two companies, one of whom is also in charge of marketing atthe other company

3. Personal Variables

Amita Joshi had played a major role in Rajesh Mishras rise up thecompany ranks


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1)Reason:

Both parties want to secure the same government contract for their respectivecompanies;

2)Type:Task Conflict (substantive conflict): Conflicting goals: Both parties wanted thesame contract

Relationship Conflict (affective conflict): Amita Joshi felt betrayed by RajeshMishra

Process Conflict: Joshi wasnt informed of EPLs bid

3)Perceived conflict: Mishra goes behind Joshis back and puts in a bit for EPL,while being in charge of the bid from Samuel drugs; mobilizes contacts maintained

by Samuel drugs to secure the deal for EPL

Felt conflict: EPL gets an order 10 times that of what Samuel drugs got

Conflict-Reason; Type; Perceived and felt conflict


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Conflict resolution: Approaches

Solution Approach 1:

Superordinate goals, Avoidance/Smoothing, altering thestructural variables

EPL has better distribution capabilities and hence is better

positioned to supply drugs to hospitals in remote areasAmita Joshi can adopt the stance that EPL getting the bid was, on

the whole, not a bad thing.

Here, the Superordinate goals are the good of the Samuel drugs

brand and the good of the people in the remote villages to which thegeneric drugs are to be supplied.

Amita Joshi can avoid a showdown with Mishra, or she can have a

non-confrontational dialogue with him regarding the contract.

She can also restructure the departments so that theres better

communication within the organisation.


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Pros:

1. A confrontation would have been detrimental to the public

image of the company; at a personal level, Joshi can avoid

Antagonizing Mishra, now a powerful entity in the company.2) EPLs growth would be beneficial to Samuel drugs as well,

EPL is its subsidiary.

3)Mishras services can be retained by Samuel drugs: Hes

competent and draws a comparatively low salary.

Cons:

1)Amitasauthority would be undermined; this would set a bad

precedent in the company.

2) Mishra would still have access to Samuel drugs contacts; he

might do something similar in the future.

3)Samuel drugs wouldnt be able to match performance

expectations


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2)


Authoritative command, altering the structuralvariablesJoshi can ask Mishra to resign from his position as head of

marketing at Samuel drugs, so that he can concentrate on his

responsibilities as CEO of EPL;


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Pros:

1. Amitasauthority would be reinforced; the actions would

sound out a warning that going behind the CEOs back wont be

tolerated.2) This will prevent Mishra from using Samuel drugs contacts

against themselves in the future

Cons:

1)Will create a bad public image for the parent company

2) Joshi would antagonize Mishra, now a powerful entity in the

company

3) Samuel drugs would lose Mishras services; Hes competent

and draws a comparatively low salary.

4)Samuel drugs wouldnt be able to match performance

expectations


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2)


Compromise, altering the personal variables, alteringthe structural variablesAmita Joshi can set aside any anger she feels towards Mishra, reach

a compromise: Samuel drugs can produce the generic drugs using

their superior production capabilities, and EPL can supply thesedrugs to hospitals in remote areas using their distribution capabilities

at the grassroots level. EPL will reap profits and Samuel drugs will

also get margins.

She can restructure the organization so that there is bettercommunication.


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Pros:

1) Samuel drugs would be able to reduce gap between anticipated

and real performance.3)Mishras services can be retained by Samuel drugs

Cons:

1)If Mishra had acted out of selfishness, his actions would gounquestioned, which would set a bad precedent.

2) Mishra would still have access to Samuel drugs contacts


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Thank you!

Dr. Amita Joshi Case

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