DOOR UK - Business Skills Academy

BUSINESS SKILLSBUSINESS SKILLSACADEMYACADEMY

If you would like to discuss any one of our programmesplease call on +44 (0)118 949 7721 or email [email protected]

BUSINESS SKILLSBUSINESS SKILLS

Contents

ACADEMYACADEMY

Subject

Creative Thinking & Problem Solving

Navigating Conflict

Balancing Quality & Results

Presentation Skills

Facilitation Skills

Personal EffectivenessPersonal Effectiveness

Problem Solving & Decision Making

Time Management

Communication Skills

Business Writing

Valuing Diversity

Cultural Awareness

N i i SkillNegotiation Skills

Influencing with Integrity


CREATIVE THINKING & PROBLEM SOLVINGPROBLEM SOLVING

BUSINESS SKILLS ACADEMY PROGRAMME

Want to solve problems better and faster?

Would you value learning some great techniques to solve problems?

Want to improve your creativity?

Target Group

If you are involved in problem solving, project management, event management, creative work or a role that requires you to solve problems, then this programme has been designed for you. This programme will give your brain a real work out, enabling you to unleash your own hidden powers of resourcefulness retention and recallresourcefulness, retention and recall.

Approach

Like all DOOR Trainings, Creative Thinking & Problem Solving is competency-based, reflecting current thinking on the essential skills and knowledge required today. The training is experiential, with ample opportunity for reflection, discussion and action planning.

TopicsTopics

Multiple IntelligencesSituational AnalysisProblem AnalysisCreative Thinking TechniquesProblem – Opportunity Analysis

Training ObjectivesTraining Objectives

At the end of this training you will be able to:

1. Apply multiple intelligences to the process of creative thinking and problem solving2. Analyse your situation and the problem effectively3. Use a range of creative thinking techniques4. Proactively deal with potential problems5. Learn from your experiences y p

Duration

One day


CREATIVE THINKING & CREATIVE THINKING & PROBLEM SOLVINGPROBLEM SOLVINGPROBLEM SOLVINGPROBLEM SOLVING


Programme Schedule

One Day

Introduction & WelcomePersonal ObjectivesDefining Creativity & Problem Solving

Creative ThinkingMind MappingSix Thinking HatsDefining Creativity & Problem Solving

Multiple Intelligences

Situational AnalysisSituational Analysis ModelCause & EffectProcess Mapping

Problem Analysis

Six Thinking Hats Fishbone Diagrams Force Field Analysis

Problem – Opportunity AnalysisWhat Could Go Wrong?Proactively Deal With Potential ProblemsContingency Planning

Problem AnalysisWhat’s The Problem?Route CauseDefining the Real Problem

Personal Action Planning


NAVIGATING CONFLICTNAVIGATING CONFLICTNAVIGATING CONFLICTNAVIGATING CONFLICTBUSINESS SKILLS ACADEMY PROGRAMME

Do you ever find yourself in situations of conflict?

Are you aware there is a better solution, but can’t get others to see it?

Is there a relationship that is getting in the way of success?

Target Group

This programme is for people at all levels in organisational life. Conflict is a natural occurrence, people disagree, see things differently and fall-out. Yet, we have a need to collaborate, influence and act. This programme designed to enable participants to deal with conflict in a work context.

Approach

Like all DOOR Trainings, Navigating Conflict is competency-based, incorporating the latest research and current thinking. The training is experiential, with ample opportunity for reflection, discussion and action planning. We focus on the importance of building trust and the willingness to cooperate, through a process we call the Conflict Resolution Model.

T iTopics

The Conflict Resolution ModelSituational AnalysisGoal SettingCreativity & InnovationInfluencing Skills

T i i Obj tiTraining Objectives


1. Analyse the situation in which you have conflict2. Exercise your choices in challenging situations3. Communicate more empathically, even in situations of conflict4. Work with others effectively to resolve conflict5 Create realistic solutions in situations of conflict5. Create realistic solutions in situations of conflict.

Duration

One Day


NAVIGATING CONFLICTNAVIGATING CONFLICT

Programme Schedule

Introduction & Welcome

NAVIGATING CONFLICTNAVIGATING CONFLICTBUSINESS SKILLS ACADEMY PROGRAMME

Step (I) - Situational AnalysisIdentify ConcernsPrioritiesNext Steps

Step (II) – Focus on the GoalExercising ChoiceKnowing What You WantKnowing What You WantPrioritising

Step (III) - CommunicateFocusing Your Energy & AttentionListeningEmpathic Communication

Step (IV) – InnovateStep (IV) InnovateCreativityPatience & ComposureProcess

Step (V) – Close The LoopSensory AcuitySummariseClosure



BALANCING BALANCING QUALITY & RESULTSQUALITY & RESULTS

Challenged to balance quality & results?

Need clarity of the results to be achieved?

QUALITY & RESULTSQUALITY & RESULTSBUSINESS SKILLS ACADEMY PROGRAMME

Does everyone know the contribution they need to make?

Target Group

Balancing Quality & Results (BQR) is a supervisory management programme, aimed at those who need to achieve outstanding quality and outstanding results with their team. The programme takes an “inside-out” approach, focusing on how supervisors first take accountability for their actions, before building trust and influencing othersbuilding trust and influencing others.

Approach

Like all DOOR Trainings, BQR is competency-based, reflecting current thinking on the essential supervisory management skills and knowledge required today. The training is experiential, with ample opportunity for reflection, discussion and action planning.

TopicsTopics

Personal AccountabilityThe Big Picture – Vision into ActionGoal Setting & PrioritisingInfluencing with IntegrityCommunicating EffectivelyBuilding High Trust TeamsKaizen - Continuous ImprovementKaizen Continuous Improvement

Training Objectives


1. Take accountability for the quality and results produced by you and your team2. Understand the contribution you and your team make to the wider team, company or organisation3. Set specific goals which motivate and engage members of your team3 Set spec c goa s c ot ate a d e gage e be s o you tea4. Implement a principle centred approach to dealing with others5. Communicate more effectively with your internal and external customers6. Execute your team goals with excellence7. Improve your performance, and the performance of your team

Duration

Two daysy


BALANCING BALANCING QUALITY & RESULTSQUALITY & RESULTS

Schedule

Day One Day Two

QUALITY & RESULTSQUALITY & RESULTSBUSINESS SKILLS ACADEMY PROGRAMME

Welcome & Introduction

Personal AccountabilityTop GoalsAccountability .v. ResponsibilityThe Power of Focus

The Big Picture – Vision into Action

Welcome Back & Review

Communicating EffectivelyEmotional IntelligenceListening to UnderstandClarifying Expectations

Building High Trust TeamsgVision & PurposeOwnershipPassion & Commitment

Goal Setting & PrioritisingYour Top PrioritiesExecution of Personal & Team GoalsPACER Check

g gWhy Teams Don’t WorkTrust as the FoundationNatural Consequences

Kaizen - Continuous ImprovementWhy Change?EngagementPlan, Do, Check, Act

Influencing with IntegrityCritical ThinkingVital BehavioursTrust & Integrity

Action Planning

Action Planning & Commitments


PRESENTATION SKILLSPRESENTATION SKILLS

Would you like to sharpen your presentation skills?

Want to learn some new approaches to creating & delivering presentations?

How effective are your presentations and how do you know?


How effective are your presentations, and how do you know?

Target Group

In this “Communication Age” the creation and delivery of effective presentations is an essential skill in most organisations. This programme is designed for anyone wishing to fine tune their presentation skills.

Approach

It is a practical programme where you have the opportunity to try a fresh approach, and put it into practice. The programme is a balance of solid theory and putting it into practice. Participants make presentations during the programme, and receive feedback on their performance. The use of video is optional for all participants.

TopicsTopics

The Diamond ModelPresentation DesignRehearsal & PracticePresentation DeliveryPresentation Evaluation

Training Objectivesg j

At the end of the programme you will be able to:

1. Innovate by understanding your stakeholders needs2. Create ideas for energising your presentations3. Design powerful visuals to support your presentations4. Make presentations effectively5. Evaluate and learn from your presentation experiences

Duration

One Day


PRESENTATION SKILLSPRESENTATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME

Programme Schedule

One Dayy

Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesThe “Diamond Approach”

InnovateThe Purpose of Your PresentationStakeholders NeedsSituational Analysis

CreateCreative Thinking & PlanningStructuring PresentationsPreparing Presentations

PresentPersonal Preparation – Stress ManagementInterpersonal Skills – Incl. Handling HostilityPractice & Rehearsal

EvaluateReturn On Expectations

P l A ti Pl i

“Luck is the residueof design”

– Vince Lombardi



FACILITATION SKILLSFACILITATION SKILLS

Would you like to refresh your facilitation skills?

Want to learn something new?

FACILITATION SKILLSFACILITATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME

Want to learn something new?

How useful would it be to share some best practice with other professionals?

Target Group

This training is designed for facilitators and training practitioners, who wish to refresh, renew and learn new skills for dealing with individuals and groups, in helping them achieve their goals.

Approach

We take a practical approach to this programme, encouraging participants to bring their own challenges to

the table and work on them throughout the programme, enabling real solutions to emerge.

Topics

The Learning Cycle

Brain-Friendly Learning

Design & Innovative Thinking

Facilitation Skills

Handling Difficult Situations


At the end of the programme you will be able to:

1. Understand the principles of effective facilitation

2. Design innovative learning experiences

3. Create learner centred programmes, to achieve their outcomes

4. Understand learning preferences and how to apply this in facilitationy

5. Increase your sensory acuity

6. Manage and help others create a useful state for learning

7. Handle better difficult & challenging situations

Duration

Two DaysTwo Days


FACILITATION SKILLSFACILITATION SKILLS

Programme Schedule

Day One

Day Two

Welcome Back

FACILITATION SKILLSFACILITATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME

Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesTraining, Facilitation & Learning

Principles Of LearningFive Principles of Effective Facilitation

Value DifferenceMultiple Intelligences4-MAT & Learning Styles (LSQ)Rapport Building

Brain-Friendly LearningMeta ModelRepresentational System

Facilitation DesignPower ModelSeven Steps to Effective DesignFive Principles Applied

Facilitate the FlowLearner CentredExperimental Learning

Representational SystemSensory Acuity

Facilitation SkillsTen Creativity ToolsWays To Make A DifferenceReturn On Expectations

Personal Action PlanningExperimental LearningPlan – Do – Check - Review




PERSONAL PERSONAL EFFECTIVENESSEFFECTIVENESSEFFECTIVENESSEFFECTIVENESS


How effective are you being right now?

What difference would it make to you if you improved your effectiveness?

How do you measure your effectiveness?

Target Group

This programme is designed for people who wish to focus on their personal and professional effectiveness. We are creatures of habit, and many of our habits serve us well, however some don’t. We take this opportunity to identify and change our actions and behaviour, and install more effective pp y y g ,habits into our lives.

Approach

We take an practical approach to this programme, encouraging participants to bring their own challenges to the table, and work on them throughout the programme, enabling real solutions to emerge.

Topics

Foundation StonesAccountabilityPurpose & ValuesManaging TimeMotivationCommunicationTeamwork

Training Objectives

At the end of this programme you will be able to:

1. Effectively manage your personal state2. Take accountability for your action and behaviours3 Cl if d l3. Clarify your purpose and goals4. Define, plan and execute your highest priorities5. Create motivational agreements with others6. Communicate more empathically7. Celebrate strengths and differences in your team

Duration

Two Days


Two Days

PERSONAL PERSONAL EFFECTIVENESSEFFECTIVENESS

Programme Schedule

Day One

EFFECTIVENESSEFFECTIVENESSBUSINESS SKILLS ACADEMY PROGRAMME

Day One

Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesPersonal Effectiveness

Foundational StonesEffective Change

Day Two

Welcome BackReview Of Day One

MotivationMotivation ModelMotivational LanguageM ti ti l A tEffective Change

Inside-out ProcessKaisen – Continuous Improvement

AccountabilityAccountability .v. ResponsibilityResponding EffectivelyInfluencing With Integrity

Motivational Agreements

CommunicationCommunication ModelEffective ListeningTraffic Lights

TeamworkValuing Difference

Purpose & GoalsIdentifying Purpose & ValuesSetting GoalsPersonal Compass

Managing TimeEisenhower MatrixPrioritising

Valuing DifferenceEmpoweringManaging Energy


gWork Life Balance



PROBLEM SOLVING & PROBLEM SOLVING & DECISION MAKINGDECISION MAKINGDECISION MAKINGDECISION MAKING


Is problem solving a key part of your job?

Want to explore different option in solving those problems?p p g p

Do you want to improve the quality of your decision making?

Target Group

In our fast paced reality, we are constantly challenged with the need to make decisions. Some are targeted at solving problems while others are aimed at preventing them Our ability to prevent atargeted at solving problems, while others are aimed at preventing them. Our ability to prevent a situation from deteriorating into a complex problem depends on our understanding of the issue at hand, and on our ability to choose the appropriate response. This training is open to all employees who want to ensure that work activities run efficiently by making decisions and handling functional problems effectively

Approach

This training programme focuses on improving your problem solving and decision-makingThis training programme focuses on improving your problem solving and decision makingcompetence. As these processes often happen very quickly, you will learn how to break the process down into stages, practice each individual stage and end it by putting them all together.

Topics

Enhancing the ability to recognise business problems that need to be addressedIdentifying and practising evaluation options for making decisionsReducing the time required to take business decisions and resolve problemsg q pInvolving multiple stakeholders in addressing business problems Enabling effective decision-making

Training Objectives

1. Enable participants to recognise and resolve business problems.2. Raising the participants level of capability to make decisions either autonomously or

collaboratively3. Provide an understanding of the different techniques for addressing problem solving challenges4. Helping to identify, resolve and process problems5. Enable participants to exercise their choices effectively

Duration

One Day


PROBLEM SOLVING & PROBLEM SOLVING & DECISION MAKINGDECISION MAKINGDECISION MAKINGDECISION MAKING


Programme Schedule

One Day

Introduction & WelcomePersonal ObjectivesDefining Problem Solving & Decision MakingMultiple Intelligences

Current State – Causing the ProblemSituational Analysis ModelC & Eff tCause & EffectProcess Mapping

Define the ProblemWhat’s the Problem?Route CauseDefining The Real Problem

Future State Make A DecisionFuture State – Make A DecisionWhat Do You Want?Purpose & ValuesLoss & Gain

Opportunities & RisksWhat Could Go Wrong?Proactively Deal With Potential ProblemsContingency PlanningContingency Planning



TIME MANAGEMENTTIME MANAGEMENTTIME MANAGEMENTTIME MANAGEMENTBUSINESS SKILLS ACADEMY PROGRAMME

Are you focused on your highest priorities?

Do you know what matters most to you and your colleagues?y y y g

What would a 1% Improvement in productivity mean for you?

Target Group

This programme is designed for anyone who wishes to measurably improve their personal and professional productivityprofessional productivity.

Approach

We take a practical approach to this programme, sharing best practice and helping people make choices. The programme has many exercises where participants interact with one another, in discussion sessions and structured activities. There is also time set aside for personal working and reflection. We encourage participants to bring their own challenges to the table, and work on them throughout the programme, enabling real solutions to emerge.throughout the programme, enabling real solutions to emerge.

Topics

Effective Use of TimeDOOR Stepping StonesPlanning to SucceedTools to Succeed

Training Objectives

1. Identify strategies for gaining greater control over your life and time.2. Identify what motivates you to act.3. Identify the key skills to develop your effectiveness.4. Determine the best tools to help you improve your productivity.5. Measureable improve your effectiveness

Duration

One Day


TIME MANAGEMENTTIME MANAGEMENT

Programme Schedule

One Day

TIME MANAGEMENTTIME MANAGEMENTBUSINESS SKILLS ACADEMYBUSINESS SKILLS ACADEMY

y

Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesYour Top Goals

Effective Use of TimeHow We Experience TimepThe Barriers to EffectivenessHow To Make Lasting Change

DOOR Stepping StonesValues & GoalsPrioritisingWork Life Balance

Planning to SucceedTime LinesPlanning EffectivelyReview Process

Tools to SucceedPersonal Planning SystemsProcess Improvement

“Decide what you wantControlling Time Stealers


Decide what you want, establish your priorities

and go to work” – H. L. Hunt


COMMUNICATION SKILLSCOMMUNICATION SKILLSCOMMUNICATION SKILLSCOMMUNICATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME

How would you rate your ability to communicate?

Would you like to improve?y p

How will you know when you have achieved what you wish for?

Target Group

The way you interact with others can be the key to your workplace success. Communicating under pressure managing challenging relationships or looking to build lasting rapport your style andpressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal skill can make or break your chances of being effective. You learn on this programme how to capitalise on your existing skills, fine-tune your approach and build a strategy for communication with real impact.

Approach

Everything we do is participative and interactive. There will be work in pairs, small group work, processes and exercises designed to stimulate, challenge and develop your knowledge and skills.processes and exercises designed to stimulate, challenge and develop your knowledge and skills. There is even some fun!

Topics

Blueprint of ExperienceSensory AcuityRapportWell Formed OutcomeFlexibility

Training Objectives

1. Understand how we communicate2. Listen and respond more effectively3. Identify your strengths and development areas4. Increase your confidence5. Deal with difficult people or situations more effectively

Duration

One Day


COMMUNICATION SKILLSCOMMUNICATION SKILLS

Programme Schedule

One Day

COMMUNICATION SKILLSCOMMUNICATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME

Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesInfluencing With Integrity

The Blueprint Of ExperienceRepresentational SystemsFilters On ExperienceFilters On ExperienceThe Four Pillars

Sensory AcuityAwakening Your SensesThe Power Of ObservationRepresentational System

RapportRapportBuilding TrustLanguage ModelMirroring

Well Formed OutcomesThe Seven Step ProcessSix WFO Questions

FlexibilitySelf AwarenessResponsibilityManaging Change



BUSINESS WRITINGBUSINESS WRITINGBUSINESS WRITINGBUSINESS WRITINGBUSINESS SKILLS ACADEMY PROGRAMME

How well is your business writing being received?

Do you always get the desired results from your written business y y g ycommunications ?

How do you know?

Target Group

This programme is designed for anyone wishing to fine tune their business writing skills. It is a practical programme where you have the opportunity to try a fresh approach and put it into practicepractical programme where you have the opportunity to try a fresh approach, and put it into practice.

Approach

This course is highly interactive, practical and supportive. It uses many different forms of learning to develop your business writing skills.

Topics

Innovate your business writingCreate meaningful written communicationsDeliver written communications that hit the mark!Evaluate your communication, with a view to continuously improve

Training Objectives

1 Design your written communication more effectively1. Design your written communication more effectively2. Develop the ideas you have for focusing your communication3. Structure your communication to achieve your goals4. Select the right medium to maximise the impact of your communication5. Evaluate and learn from your writing experiences

Duration

One Dayy


BUSINESS WRITINGBUSINESS WRITING

Programme Schedule

One Day

BUSINESS WRITINGBUSINESS WRITINGBUSINESS SKILLS ACADEMY PROGRAMME

y

Introduction & WelcomeProgramme ObjectivePersonal ObjectivesEffective Business Writing

InnovateThe Meaning of Your Communication…gStakeholders NeedsSituational Analysis

CreateCreative ThinkingStructure & ProcessPlanning

DeliverFormality & InformalityMethodologyMeetings & Projects

EvaluateReturn On Expectations (RoE)

Personal Action Planning“The meaning of your

communication is in the response you receive”

– Richard Bandler


VALUING DIVERSITYVALUING DIVERSITYVALUING DIVERSITYVALUING DIVERSITYBUSINESS SKILLS ACADEMY PROGRAMME

Do you understand the true benefits of diversity in your workplace?

What are the barriers to effectiveness in your workplace?y p

What are the challenge presented in a diverse workplace?

Target Group

Our diversity programme is designed to help individuals and organisations with their opportunities to maximise diversity in the workplace. As well as giving guidance on dealing with race, gender, religious and cultural differences the programme seeks to provide practical steps to help overcomereligious and cultural differences, the programme seeks to provide practical steps to help overcome diversity issues within the workplace.

Approach

This course is highly interactive, practical and supportive. It uses many different forms of learning to explore the issues diversity raises, enabling you to work more effectively.

TopicsTopics

Defining Diversity in the WorkplaceIdentifying Differences in the WorkplaceOvercoming Barriers to DiversityCommunicating in a Diverse WorkplaceManaging Diversity in the Workplace

Training Objectivesg j

1. Understand the benefits of diversity in the workplace2. Value the unique contribution individuals make3. Identify and overcome the barriers to effectiveness in the workplace4. Communicate better in a diverse team or organisation5. Manage processes to maximise opportunities of a diverse workplace

Duration

One Day


VALUING DIVERSITYVALUING DIVERSITY

Programme Schedule

One Day

VALUING DIVERSITYVALUING DIVERSITYBUSINESS SKILLS ACADEMY PROGRAMME

Introduction & WelcomeProgramme ObjectivesPersonal Objectives

Defining Diversity In The WorkplaceWhat is Diversity?Advantages of DiversityYour Diversity ProfileYour Diversity Profile

Identifying Differences In The WorkplaceValuing DifferenceCultural AwarenessImproving Relationships

Overcoming Barriers To DiversityBarriers to DiversityyStereotypes and DiscriminationRecognising a Negative Approach to Diversity

Communicating In A Diverse WorkplaceEffective Workplace CommunicationCommunication ChallengesImportance of Evaluations and Feedback

“We all live with the objectiveManaging Diversity In The WorkplaceManage Diversity in a WorkforceAvoiding Pitfalls & Maximising Opportunities


We all live with the objective of being happy;

our lives are all different and yet the same”

– Anne Frank


CULTURAL AWARENESSCULTURAL AWARENESSCULTURAL AWARENESSCULTURAL AWARENESSBUSINESS SKILLS ACADEMY PROGRAMME

How important is it for you to be aware of different cultures, and the impact they have on your ability to do business?

How effectively are you working across cultures?

How differently do you need to treat people?

Target Group

Our cultural training programme will raise your cultural awareness and enable you to communicate more effectively across cultures Designed for individuals and teams to develop cultural awarenessmore effectively across cultures. Designed for individuals and teams to develop cultural awareness and enable you to work more effectively with colleagues from other cultures.

Approach

This course is highly interactive, practical and supportive. It uses many different forms of learning to explore the issues diversity raises, enabling you to work more effectively.

TopicsTopics

What Is Culture?Knowing Your Cultural StyleCulture In Our Working DayCultural IntelligenceCountry Knowledge (By Request)


1. Define cultural difference2. Understand the five dimensions of cultural difference3. Explore your own cultural norms & style4. Identify issues and best practices for your environment5. Raise your cultural intelligence

Duration

One Day


CULTURAL AWARENESSCULTURAL AWARENESSCULTURAL AWARENESSCULTURAL AWARENESSBUSINESS SKILLS ACADEMY PROGRAMME

Programme Schedule

One Day

Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesValuing Difference

What Is Culture?Defining Culture (Cultural Iceberg)Values Behaviours & EthicsValues, Behaviours & Ethics5 Dimensions Of Culture

Knowing Your Cultural StyleYour Culture (Stereotypes & Generalisations)Learning About Other Cultural StylesSuccessful Strategies

Culture In Our Working Day

“I want all the cultures of all lands to be blown about

Culture In Our Working DayDo's And Don’tsCommunication IssuesStrategy & Planning IssuesInfluencing & Decision Making Issues

Cultural IntelligencePutting It All TogetherDealing With Differences I want all the cultures of all lands to be blown about

my house as freely as possible. But I refuse to be blown off my feet by any.”

– M. Gandhi

Dealing With DifferencesTop Ten Tips

Country Knowledge (By Request)



NEGOTIATION SKILLSNEGOTIATION SKILLSNEGOTIATION SKILLSNEGOTIATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME

Need to negotiate regularly?

Always wanted to improve your negotiated results?y p y g

Do you know what difference good negotiation skills will make to you?

Target Group

This programme is designed to assist you in becoming a better negotiator. There is an art to negotiating effectively, and this is a balance between process and skill. It takes you through the processes and focuses on the key skills required to negotiate effectivelyprocesses and focuses on the key skills required to negotiate effectively.

Approach

This course is highly interactive, practical and supportive. It uses many different forms of learning to explore the issues raised when negotiating, enabling you to work more effectively.

Topics

Preparing To NegotiatePlan Your NegotiationExecute Your NegotiationManaging the OutcomesPersonal Action Planning

Training Objectives

1. Understand what it takes to negotiate effectively2. Prepare well for your negotiations3. Create an effective strategy and agenda for your negotiations4. Execute your negotiations to achieve your highest priorities5. Deal with the outcomes and consequences of your negotiation effectively

Duration

One Day


NEGOTIATION SKILLSNEGOTIATION SKILLS

Programme Schedule

One Day

NEGOTIATION SKILLSNEGOTIATION SKILLSBUSINESS SKILLS ACADEMY PROGRAMME

Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesThe Art of Negotiation

Preparing To NegotiateSituational AnalysisTaking ResponsibilityTaking ResponsibilityKnow What You Want – Know What They Want

Plan Your NegotiationThe Ecology of Your NegotiationCreate Your Negotiation Strategy & AgendaOrganising & Rehearsal

Execute Your Negotiation

“Start out with an ideal and

Execute Your NegotiationCommunicate EffectivelyPropose and Respond to ProposalsPackages and Concessions

Managing the OutcomesClosing the NegotiationImplementation of OutcomesFollow-up Start out with an ideal and

end up with a deal”– Karl Albrecht

Follow up



INFLUENCING INFLUENCING WITH INTEGRITYWITH INTEGRITYWITH INTEGRITYWITH INTEGRITY


Do you need to exercise more influence at work?

Do you need to extend your influence, beyond the boundaries of your y y y yauthority?

How well do you influence, and how will you know you’re getting better?

Target Group

This programme is designed for anyone wishing to have more influence in the workplace, whilst maintaining and developing their integrity We use the essence of effective communication andmaintaining and developing their integrity. We use the essence of effective communication, and application of some foundational systems and processes.

Approach

Everything we do is participative and interactive. There will be work in pairs, small group work, processes and exercises designed to stimulate, challenge and develop people's knowledge and skills. There is also some fun!

Topics

Well Formed OutcomesBuilding RapportSensory AcuityFlexibilityPersonal Action Planning

Training Objectives

1. Influence whilst maintaining and developing your integrity2. Apply the WFO Model effectively3. Build and develop rapport more consciously4. Understand how people communicate, and use this to influence with integrity5. Explore ways influencing in the workplace

Duration

One Day


INFLUENCING INFLUENCING WITH INTEGRITYWITH INTEGRITYWITH INTEGRITYWITH INTEGRITY


Programme Schedule

One Day

Introduction & WelcomeProgramme ObjectivesPersonal ObjectivesInfluencing With Integrity

Well Formed OutcomesSix QuestionsSensory AcuitySensory AcuityAdvocacy & Enquiry

Building RapportUse of LanguageNon-verbal CommunicationMinimising Difference

Sensory AcuitySensory AcuityRepresentational SystemRecognition & ResponsesIntention - Meaning - Response

FlexibilityPersonal Power & ChoiceInfluencing in MeetingsInfluencing in Selling & Negotiating

“The future influences the present just as much as the past.”

– Friedrich Nietzsche

Influencing in Selling & Negotiating



DOOR Consulting Limited 200 Brook Drive Green Park Reading RG2 6UB United Kingdom Tel: +44 (0)118 949 7721 Email: [email protected] Web: www.dooruk.com

DOOR UK - Business Skills Academy

Documents

Transcript of DOOR UK - Business Skills Academy