Don't stop me now day1 a
-
Upload
elliottofhook -
Category
Documents
-
view
681 -
download
2
description
Transcript of Don't stop me now day1 a
Volunteering in the North Lakes
Volunteering Convestival 2012
Jessie Binns, Visitor Experience OfficerAlistair Starling, General Manager
Two Years Ago…
64%The recognition you receive from staff for the volunteering you do
64%Staff are accessible and approachable
64%People (staff and volunteers) work together as one team
64%I feel I am trusted by managers to get on with the volunteering I do
73%I would recommend volunteering with the Trust
73%I enjoy the volunteering I do
StronglyAgree %Highest Scoring Questions
9%The training and development that is available to support you in your volunteering
9%The level of involvement you have in the way things are done at your property / location
18%There are opportunities to do new things and take on new responsibilities
18%I understand my role in the property's / location's plans
18%I understand how plans for my property / location fit with the Trust's 'Going Local' strategy
18%I am kept well informed about my property's / location's top priorities
StronglyAgree %Lowest Scoring Questions
What are our challenges?
What we’re doing to fix it!
Volunteer Support TeamRecruitment fairsRole descriptionsRegistrationInductionsAdmin – e.g. expenses, name badgesNewsletter
Social get togethersNorth Lakes Volunteer Web HubVolunteer Blog
What we’re doing to fix it, have fun and innovate!
What are our future plans - and what’s stopping us?!!
Option C:Options A+B + Volunteer-led Lake District Roadshow to bring good practice examples from NT and external to
Properties, using myVolunteering as the delivery platform, building interaction via Roadshow Blog
1. Won't managing volunteers take up more time than it's worth?2. A volunteer can't help me with that kind of thing can they?3. We already do brilliant volunteering here don't we?
Volunteer wishlistMigrating from Hub to MyVolunteering
The future…Not falling but flying
Volunteering Convestival 2012
Jessie Binns, Visitor Experience OfficerAlistair Starling, General Manager
Where to start?
• Property business plan
• Volunteer survey results
• Meeting – GM, Portfolio Team, VCI consultant
• GROW model to frame discussionsGoalsRealityOpportunitiesWay forward
Moving Forward…
• Developed a brief
• Put short term solutions in place, responding to volunteer survey
- newsletter- staff & volunteer forums- training- PDRs- new format start of season meetings- consulted volunteers around survey
issues
What next?
• January - Recruit intern to focus on audit, gathering evidence
• End February 2012 – Intern starts
• May 2012 - Complete report & recommendations
• July 2012 – develop action plan
Volunteer Vision Internship
•What do I do?- The audit: interviews, surveys and data
analysis- What is it like to be a volunteer?
•How am I doing it?- Audit interviews with volunteer managers- Qualitative surveys with volunteer managers- Interviews with volunteers- Volunteering
Results so far
Negative Points•Not yet at level one for all standards•Inconsistency in levels achieved•Discrepancy between what is believed to be in place and what is actually happening•Lack of consistency in processes used across departments
Positive Points•Great potential for sharing good volunteer management practice•Many of the processes are already being done, just informally.•Level one practices will not be hard to achieve – the potential for putting these systems in place is already there.
Issues and Problems Faced
•The audit interviews:- Original interview took almost four hours- Audit questions – can need clarifying to get
accurate answers- Audit structure – opt in level three practices
can skew results- Usefulness of audit interview results – best to use it as a basic insight- Finding interview times for managers and
volunteers – can take much longer than expected
- Physical evidence – impractical to ask for this
Thank you for listening!