Don’t Hide Your Content in a Traditional Help System: A Case Study from TechProse Featuring...
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Transcript of Don’t Hide Your Content in a Traditional Help System: A Case Study from TechProse Featuring...
![Page 1: Don’t Hide Your Content in a Traditional Help System: A Case Study from TechProse Featuring DocZone](https://reader035.fdocuments.net/reader035/viewer/2022062614/545c11a4b0af9fb32c8b465c/html5/thumbnails/1.jpg)
Click to edit Master title styleDon’t Hide Your Content in a Traditional Help SystemA case study for implementing a DITA-based HTML5 help system
An independent consulting firm specializing in change management, documentation, and training
The industry's leading cloud solution for creating, managing, translating, and single-source publishing of DITA content
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Click to edit Master title style
Panel
• Moderator: Dan Dube (EVP Cloud Solutions, Really Strategies)
• Presenter: Paula Toth (Single Sorceress, TechProse)
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DocZone: The Industry's First SaaS Solution for XML Content Management and Single-Source Publishing
Mission:
To provide the benefits of XML content management in a “Software as a Service” (SaaS) business model, without the typical overhead associated with large capital software expenditures or months of analysis.
Solution Highlights:
Foundation of proven, production-ready technology
Completely based on open standards
Subscription-based license model
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Collaborativereview andapproval
Pre-translate content and alert translators
How does it work?
Check content into DocZone server
DITADITADITADITA
DITADITADITADITADITADITADITADITA
Vendor localizes DITA content with DocZone translation tool
PDF EPUB
Write/edit DITA content
Publish to all output formats for all markets
HTML Help RTF
Create/store imagesLink with DITA content
No customer technology investment (just a monthly fee)Reduced localization cost and cycle time
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Online Poll
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Click to edit Master title styleDon’t Hide Your Content in a Traditional Help SystemA case study for implementing a DITA-based HTML5 help system
An independent consulting firm specializing in change management, documentation, and training
The industry's leading cloud solution for creating, managing, translating, and single-source publishing of DITA content
![Page 8: Don’t Hide Your Content in a Traditional Help System: A Case Study from TechProse Featuring DocZone](https://reader035.fdocuments.net/reader035/viewer/2022062614/545c11a4b0af9fb32c8b465c/html5/thumbnails/8.jpg)
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“We change…when the PAIN of staying the same becomes greater than the pain of changing!”—Henry Cloud
Our Client’s Pain
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1. Time consuming publishing
=
Our Client’s Pain, cont.
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1. Time consuming publishing
2. Inconsistent brand formatting
=
Our Client’s Pain, cont.
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1. Time consuming publishing
2. Inconsistent brand formatting
3. Content duplication
Our Client’s Pain, cont.
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1. Time consuming publishing
2. Inconsistent brand formatting
3. Content duplication
4. Inconclusive search results
Our Client’s Pain, cont.
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• Delayed time to market
• Inaccurate and inconsistent documentation
• Low user satisfaction ratings
• Increasing support burden
Result of Not Addressing Pain
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Content duplication
•Topic-based authoring
•Reuse features for
– Topics
– Paragraphs
– Phrases
– Rows in tables
Solution Key
DITA
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Reduce the publishing effort
•Switched from Frame and MadCap Flare toXMetal authoring and DocZone CMS storage/publishing
•Automated publishing to PDF and online help
Solution #1
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Make the brand styling consistent
•Applied consistent brand styling specifications
PDF Online Help
Solution #2
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Reduce duplication
•Applied a content reuse strategy
– Reusable topics, paragraphs, phrases, table rows
– Conditions and filtering
Solution #3
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Make content more accessible
•Provided an HTML5 help system accessible on the Internet
Framesets/iFrames Tables used for page formatting Services running on the server Plugins/Flash/Flex CHM Robohelp MadCapFlare Adobe Air Eclipse Help
Solution #4
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• Automated publishingDecreased cost to update content by 15% Reduced time to output content
– From 16 to 1.5 hours for PDF
– From 4 weeks to 15 minutes for online help
• DITA reuse features Enabled authors eliminate content duplication
– Reduced the words in the repository by 50%
– Decreased the cost to update content by additional 35%
– Eliminated inaccuracies and inconsistencies introduced by duplicated content
Results of Re-Engineering
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• Accessible HTML5 help system Enabled users to search the Internet
– Provided immediate answers to questions
– Provided access to answers from any device
– Increased user satisfaction ratings
Results of Re-Engineering, cont.
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Demonstration
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Why not…
•Automate publishing
•Reuse content
•Open help topics to search engines
•Make help available on any device
+ +
Summary
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+ +925-956-4215
WWW.techprose.com
http://www.linkedin.com/in/paulatoth
Questions