Doing More With Less Staff - IIS Windows Server
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Doing More With Less Staff City of North Miami Beach – Public Services Department Presenter Esmond K. Scott Assistant Director of Public Services City Quick Facts City of North Miami Beach – Public Services Department Established in 1926 Located in northern Miami-Dade County City population: approximately 42,000 Major economic base: medical and retail Area: 5.2 Sq. Miles An Introduction To The Utility Operates 2 nd largest water utility in Miami-Dade County Water service area spans Northern Miami-Dade County Maintains approximately 500 miles of water main lines Currently undergoing Water Plant Expansion First utility in County that will access the Floridan Aquifer Utility Customers approximately 180,000 Utility Service Area : 25.5 Sq. Miles An extended community City of North Miami Beach – Public Services Department
Transcript of Doing More With Less Staff - IIS Windows Server
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Doing More With Less Staff
City of North Miami Beach – Public Services Department
Presenter
Esmond K. ScottAssistant Director of Public Services
City Quick Facts
City of North Miami Beach – Public Services Department
Established in 1926
Located in northern Miami-Dade County
City population: approximately 42,000
Major economic base: medical and retail
Area: 5.2 Sq. Miles
An Introduction To The Utility
Operates 2nd largest water utility in Miami-Dade County
Water service area spans Northern Miami-Dade County
Maintains approximately 500 miles of water main lines
Currently undergoing Water Plant Expansion
First utility in County that will access the Floridan Aquifer
Utility Customers approximately 180,000
Utility Service Area : 25.5 Sq. Miles
An extended community
City of North Miami Beach – Public Services Department
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An Introduction To Public WorksOperations Department for City of North Miami Beach
Divisions include:Fleet ManagementFacility ManagementStreets and StormwaterBeautification (Grounds, Medians, Sports field Maintenance)Residential Garbage CollectionResidential Bulk TrashCommercial Garbage CollectionRecyclingNeighborhood Task Force
City of North Miami Beach – Public Services Department
The Public Services Department
Public Works and Public Utilities merged in 1996
Public Services Department Formed
24 Divisions came together
Approximately 260 employees
Largest City Department
City of North Miami Beach – Public Services Department
Map of Service Area
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City of North Miami Beach – Public Services Department
Let’s Gather at Ground Zero
We are Preparing for next Fiscal Year
The Wish Lists Abound
Complete projects
Begin new – much needed – projects
Add equipment
Add a few needed positions
Still at Ground Zero
Budget to be Balanced
Budget Slashes
Wish List Dwindled
Delivery of Service to be Heightened
The New Positions ……
Back to Square One
City of North Miami Beach – Public Services Department
Added Challenges
Injuries On The Job
Light Duty
Sudden Retirements
Terminations
Extended Leaves
FMLA
Emergency Projects
City of North Miami Beach – Public Services Department
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Other Macro Issues
Knowledge Management
Succession Planning
Human Resources Retention
City of North Miami Beach – Public Services Department
To …..
Our Residents and Customers
Our Employees
Our Bosses
And ……..
Ourselves
Accountability Remains
City of North Miami Beach – Public Services Department
Our Utility Is Not Unlike OthersDealing With A Public that is
More Environmentally Conscious
Holding Government to a Higher Order
More Involved in the Municipal Process
Exercising its Right To Know
Dealing with employees in whom we have invested
Recognizing the challenges
Proactively addressing the challenges
City of North Miami Beach – Public Services Department
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Our Reality
Based on the Challenges ……..
Faced to Do More With Less
Because ……….
Those to Whom We are Accountable
Will Not Accept any Less
City of North Miami Beach – Public Services Department
Our Approach
Creatively Solve Our Labor Problems
through
Alternative Means
City of North Miami Beach – Public Services Department
The Big “O”
No
Feasibility Studies
Fleet Management
Solid Waste management
City of North Miami Beach – Public Services Department
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SourcesInterns
CollegesHigh SchoolSummer Youth Programs
American Association of Retired People (AARP)Retired EmployeesTemporary Workers (Type 7sKnowledge Retention PlanSuccession PlanningManagement of Human Resources
City of North Miami Beach – Public Services Department
Alternative Labor Supply
Sources
Duties
Impact
Knowledge, Skills and Abilities (KSA)
Cost
Union Issues
City of North Miami Beach – Public Services Department
College InternsSource
Relationships with local schoolsReferrals from former interns
DutiesDatabases: Maps, Hydrants, ManholesCADSurveying in FieldPreparing ReportsCustomer Service
ImpactValuable ExperienceLessening the BacklogFuture Contacts
KSAMore Learning on their part
Fresh Technical Expertise
CostMinimal - $10 to $12 per HourNo Benefits
Processing Fees
Union IssuesNone
Not replacing Bargaining Unit Position
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High School InternsSource
Relationships with local High SchoolsNot Many High School Interns
DutiesSpecial Projects as AssignedFilingPreparing ReportsCustomer Service
ImpactExposure to GovernmentLessening the BacklogMore of a community give-back
KSAMore Learning on their part
CostMinimal – Minimum WageNo Benefits
Union IssuesNoneNot replacing Bargaining Unit PositionTemporary in Nature
City of North Miami Beach – Public Services Department
Summer Youth ProgramSource
Relationships with local High Schools
DutiesFilingCustomer ServiceDuties as Assigned
ImpactExposure to GovernmentLessening the BacklogMore of a community give-back Many “At Risk”
KSAMore Learning on their part
CostMinimal – Minimum WageCompensated through ProgramNo Benefits
Union IssuesNoneNot replacing Bargaining Unit PositionSummer
City of North Miami Beach – Public Services Department
AARPSource
Local AARP Office
DutiesNeeds and Qualifications BasedCustomer Service
ImpactExposure to GovernmentLessening the BacklogCommunity give-backMost come with valuable skills
KSAFor the most part skilled, talented and experienced
CostNo WagesEmployee ProcessingCompensated through ProgramNo Benefits
Union IssuesNoneNot replacing Union Position
City of North Miami Beach – Public Services Department
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Retired Employees
SourcePast Employees
DutiesAs AssignedPerson Friday
ImpactImmediateNo TrainingFamiliarity
KSAsKnown
CostMinimal – Retired RateNo Additional Benefits
Union IssuesNoneSometimes Former Members
City of North Miami Beach – Public Services Department
Temporary Workers
Some Clarification
Non Traditional Temporary Workers
Post 911 Changes
History of Temporary Workers – Here Today ….
All employees need to be Processed
More Permanent-Temporary in Nature
City of North Miami Beach – Public Services Department
Temporary Workers (Type 7s)Source
Applicants on File Employee Referrals
DutiesVaried Clerical and LaborAdministrative
ImpactImmediate Lessening the BacklogFuture Labor Pool?
KSAVaried
Cost$9.6433 to $12/hrProcessing Costs
Union IssuesSomeNot replacing Bargaining Unit Position
City of North Miami Beach – Public Services Department
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Knowledge Retention Plan
Distribution SystemSome Turnaround at Entry Level
500 Miles of Water Mains
Water Plant OperatorsScarcity throughout IndustryHeavy Competition among Utilities re: compensationRetirements
City of North Miami Beach – Public Services Department
Retaining The Knowledge
Heavy Equipment Operator Training
Cross training with Meters Division
Homegrown Approach
Water Plant Trainees
Classes Held – Senior Operators and Manager
Review Sessions – Senior Operators and Manager
Complete Cooperation
Rainy Day Policies
City of North Miami Beach – Public Services Department
Succession Plan
Identified Key Positions
Established Criteria
Identify Potential Candidates
Plans in Place For Development of Candidates
Candidate Performance and Tracking
City of North Miami Beach – Public Services Department
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Succession Areas Identified
Water Plant Lead Operators
Water Plant Utility Mechanics
Distribution System
Stormwater Operations
City of North Miami Beach – Public Services Department
Management of Human Resources
Deliberate Use
Workers’ Compensation Claims
Injuries On The Job
Light Duty
Emergency Surgeries etc.
City of North Miami Beach – Public Services Department
Managing ….The Light Duty Program
Survey Done
Employees would rather return to work
Alternative Duties
Duties Based on Limitations
Communication Among Employee, Risk Manager and
Medical Team
Varied Duties
City of North Miami Beach – Public Services Department
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SuccessesAARP
AccountantHuman Resources SpecialistMaintenance Worker
College InternsTwo Civil EngineersCAD
High School/Summer YouthConstruction WorkerMeter Technician
Retired EmployeesAdministrative Aides (P/T)Maintenance Workers (P/T)
Type 7sMaintenance WorkersUtility Neighborhood CoordinatorRecords RetentionAn Assistant Director
Union IssuesClose to none
City of North Miami Beach – Public Services Department
Overall Impact
Stream of Alternative Workers
Preparedness for the City
Get to know employees
Already Processed
No Surprises in Processing
More Predictability
When Can You Start?
City of North Miami Beach – Public Services Department
Overall Impact (cont’d)
Demonstrates Planning
Investment in Employees
Confidence In Those Who are Already On-Board
City of North Miami Beach – Public Services Department
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Closing Remarks
Thinking Outside The Box?
City of North Miami Beach – Public Services Department
Thank You
Raymond F. Marin, MayorCouncilman Jay R. Chernoff Councilman Kenneth A. DeFillipoCouncilman Philippe Derose Councilman Myron RosnerCouncilman John Patrick Julien Councilman David L. Templer
Gary Brown, City Manager
PresenterEsmond K. Scott, Assistant Director
Email at : [email protected]
Kelvin L. Baker, Director of Public ServicesPhone: 305-948-2967
Website: www.nmbworks.com
City of North Miami Beach – Public Services Department
