Doing More for ESA Claimants on the Work Programme

Gareth ParryDisability Capability DirectorRemploy Employment Services24th September 2013

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About Remploy

• Established for over 65 years

• UK’s leading provider of specialist employment related services support for disabled people

• Support over 16,000 disabled people annually into and/or in work

• Coverage across England, Scotland and Wales

• Over 50 delivery centres – national office in Leicester

• 6 Sub-contracts to deliver the Work Programme with strong comparative performance on ESA groups

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Improving Our ESA Performance - 4 Strands of Work

• Further understanding the customer group

• Reviewing & improving our service delivery model

• Up-skilling delivery teams

• Driving a candidate-centric, but employer-led approach

Doing More For ESA Claimants

Strand 1 – Further Understanding the Candidate Group

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About me Shapes and Colours Keyboard skills My Health

My work/Voluntary Experience My Training My skills and

abilities My Next Job

How I look for Jobs My Worries about work

Living and Working My Education

How I feel How I do Things Maths Spelling

• Improved profiling of candidates through new profiling tool

• Still early days, but key trends so far are;

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Autism Spectrum Disorder e.g. Autism, Asperger's Syndrome

Learning Disability e.g. Down's Syndrome

Learning Difficulty e.g. ADHD / ADD, Dyslexia, Dyspraxia / DCD

Mental Health e.g. Anxiety, Schizophrenia, Depression

Hearing and / or Speech Impairment

Long term Medical Condition e.g. Cerebral Palsy, Diabetes, Spina Bifida

Neurological Condition e.g. Epilepsy, Migraine, Multiple Sclerosis

Conditions restricting mobility / dexterity e.g. Arthritis affecting back, joints, limbs

Visual Impairment

Other disabilities and health conditions

0% 5% 10% 15% 20% 25% 30% 35%

Series1

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23%

55%

14%

9%

Learning DifficultiesADHD / ADD Dyslexia Dyspraxia / DCD Dyscalculia

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Choosing what clothes to wear

Shopping for your own clothes

Washing your clothes or bedding

Ironing your clothes

Shopping for your food

Accessing your own money

Deciding what to eat each day

0% 5% 10% 15% 20% 25% 30%

Difficulties/ Personal Problems Professional Support Needs General Practitioner (GP) 42% Nurse / Community Psychiatric Nurse (CPN) 4% Occupational Therapist 1% Physiotherapist 7% Consultant 9% Psychiatrist 6% Support Worker 9% Counsellor 11% Key Worker 6% Social Worker 4%

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BSL (British Sign Language) Interpreter

Written communication Spoken communication Person to accompany you0%

10%

20%

30%

40%

50%

60%

2%

36%

51%

10%

Preferred Communication Needs

Series1

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Yes No Yes No Yes No Yes NoAccess to computer Email address Contact by email Smart phone

79%

21%

82%

18%

70%

30%

47%53%

ICT Access(Sample Size 170)

Series1

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Have you been in paid employment in the UK before?

Have You Done Voluntary Work Before?

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Work Experience

YesNoNot sure

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47%

27%

7%

19%

Factors Affecting Finding and Keeping a Job (113)

Your condition(s)MedicationTherapy needsSide-effects of your medication

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Retail e.g. shop or supermarketAdministration e.g. in an office

Health and careCatering and hospitality

Security e.g. security guardEducation e.g. teaching assistant / teaching

Construction e.g. labourer / skilled trades such as painting and decorating

IT e.g. IT technician / computer programmingCleaning e.g. office cleaner / refuse assistant

Transport and Distribution e.g. delivery assistant / van driver

Agriculture e.g. in a garden centre / farmingManufacturing

Travel / tourismPublic sector / local council

Charitable / not for profit sectorLegal / accountancy

Customer service / call centreWarehouse

0 10 20 30 40 50 60

Job Sector PreferenceTop 20 Preferred Job Roles:

1 Stores Assistant 2 Checkout Operator 3 Stock Replenishment 4 Customer Service - Retail 5 Warehouse Operative 6 Warehouse Assistant 7 Cleaner / Janitor 8 Picker / Packer 9 Food Service

10 Admin Assistant 11 Food Preparation 12 Housekeeper 13 Security Officer 14 Labourer - Construction 15 Labourer - General 16 Van Driver 17 Bar Person 18 Receptionist 19 Data Entry Clerk 20 Support Worker

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• Individual reports enable us to work with candidates to address support needs and work towards employment goals

• Summary reporting enables us to review our overall approach and service delivery model

Doing More For ESA Claimants

Strand 2 – Reviewing and Improving our Service Delivery Model

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• Previously, delivery model based on volume approach previously adopted on Pathways to Work programmes

• Not dissimilar to approach to JSA

• Results were poor

• EOS pilot gave us opportunity to re-invent our model and experiment

• New approach adopted

• Sharing emerging good practice across our contracts

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Revised Delivery Approach

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Module Timescale Module Description

1 Week 1 to 2 Take referral

2 Week 2 to 4 Getting to know you

3 Week 4 to 6 Motivation

4 Week 6 to 8 Action Planning and agreement of Personal Budget

6 Weeks 10 to 16 Activity! Activity! Activity!

7 Weeks 17 to 26 Graduation into structured work search activity, maintaining other activity levels

8 Weekd 26 to 49 Continuation of above

Referrals out to 3rd parties to address key barriers and support needsWeek 95

• Dedicated ESA Employment Advisors

• Pre-employment;

• In-work – Work Choice delivery model will be utilised

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What’s Working and What’s Not;

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What’s working Well? What’s Not Working So Well

Less mandation is resulting in Candidate feedback that they feel more trusted and respected

Personal budgets – Not having any significant impact

Revised front-end approach means candidates are trusting us more as a provider

Still struggling to meaningfully engage with up to half the candidate group

Motivation programmes being well received by those attending (approx 50%)

Much more activity and work placements, but ultimately still only limited success in terms of actual job starts

Candidates slowly starting to consider more access to 3rd party support

More candidates willingly moving into work placements

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Strand 3 – Up-skilling Delivery Teams

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Undertaking significant investment in up-skilling delivery teams in knowledgeand understanding of disability via;

• E-learning modules

• Advisor Guides

• NVQ in Employment Related Services, (specialising in mental health and learning disabilities)

• On-the –job coaching from experienced Employment Consultants

How To............. Undertake an Employment Profile with a

candidate with a Learning Disability

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Strand 4 – Driving a Candidate Centric, but Employer-led Approach

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Key is to balance support needs for ESA candidates with the operating needsof the employer

Must offer employers a high quality, value added offer;

• Bespoke pre-employment training packages agreed with employer and delivered to consistent standards

• Strong emphasis on “place and train” rather than “train and place”

• On-the job workplace support is key to both candidate and employer

• Job coaching available (trained TSI coaches)

• Additional offers to employer – disability training, advice guides, etc

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Continuing Challenges

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• Balancing risk v reward

• Short-term expectations vrs long-term opportunity

• Pressure on caseload numbers

• Cultural barriers of worklessness persist

• Challenging economic environment

• Competition for every job

• We are still learning!

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Work Sticking With!

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• As many job starts for ESA candidates in the last 6 months as we havedelivered contract to date across all our contracts

Case Example 1

• Rochdale – ESA candidate with significant mental health issues. Been on ESA for over a year. Very low self-esteem and confidence. Formerly a butcher. Undertook intensive 1:2:1 work to build confidence, self-esteem and belief. Eventually secured 2-week work experience placement with Tesco. Following successful 2 weeks, he was offered 7 hours paid work per week (permitted work). He performed so well in the role that he was subsequently offered 30 hours per week as the store’s butcher. He now leads a fully independent life and recently bought himself a new car!

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Case Example 2

• Abergavenny – David - 51 year old male with significant epilepsy. Never worked in his life. Recent medication changes had reduced the number of seizures per day from 10 on average to 2. Outside of managing the epilepsy his biggest challenge is very low self-esteem and a fundamental lack of aspiration – he did not believe anyone would ever employ him. He is now working as a volunteer in a safe retail environment with British Heart Foundation and doing well. He is making great progress and we are confident that by the end of his 2 year period on Work Programme he will be in paid work.

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In Summary – Key Messages

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• No quick fixes – must take a long-term view

• Take time to get to know the candidate, and for them to get to know you

• Focus first on raising aspiration, structured activity and building stamina

• Dedicated, skilled Advisors

• Focus on “Place and Train” rather than “Train and Place”

• Must ultimately meet employer’s needs

• Have belief in the candidate group (with some patience!)

• Keep reviewing, learning and imporving

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Thank You!

Questions?