Implementing a successful employee performance management system by using a structured approach.

Over the last 6 years, the team at The KPI Institute: Documented 8,000+ KPIs from 16 functional areas and 25 industries;Reviewed 1,000+ performance reports from 125 countries;Referenced 30,000+ resources (books, articles, performance reports) as part of the documentation process;Developed 250+ KPI Dashboards and Balanced Scorecards.

With the insights gained we: Assisted 28,000+ organizations in finding solutions for their KPI needs;Trained 2,500+ participants in 40+ countries on how to work rigorously with KPIs.

3 Key Business Benefits Increase your employee retention rate through the implementation of an employee performance management system;Enhance employee responsibility and productivity by implementing effective performance evaluations;Ensure equitable treatment of employees through appraisals based on results and successful communication management.

“I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.” Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia

Info at: www.kpiinstute.org | office@kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4311 6556 | RO: +40 3 6942 6935

Certified Employee Performance Management Professional

Employee PerformanceManagementFramework

EMPLOYEEPERFORMANCEMANAGEMENT

v 1.0 2015

CERTIFIED

PROFESSIONA

L

C-E

PM

4 - 6 October | Doha, Qatar

2www.kpiinstute.org | office@kpiinstitute.org | Certified Employee Performance Management Professional

Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration Form

This course will clarify key, specific, detailed concepts and will provide practical tools and techniques for implementing, improving or maintaining the company’s employee performance management system. Attendees will gain exposure to best practices in the field of performance management and will learn how to establish and use criteria for evaluating performance.

Course Overview

People interested in employee performance management  

Entrepreneurs, analysts and professionals from any field, interested in employee performance management, will acquire the knowledge needed to understand the aspects that influence employee engagement and productivity and will access different methods that could help them improve the employee engagement levels within their companies.

Top/middle/lower management people

Individuals from top/middle/lower management and their respective organizations, regardless of their field of expertise, interested in measuring and evaluating employee performance, will be glad to discover a structured approach to the implementation of an employee performance management system, as well as best practices in the field. Moreover, for professionals who have just started such a project, this training course provides the knowledge required in order to understand the steps to be followed in the implementation process.

HR Experts  

This course offers HR professionals, such as HR Consultants, HR Managers or HR Associates, the opportunity to have exposure to a rigorous approach to individual performance management and evaluation, through the implementation of an integrated employee performance measurement system based on KPIs, behaviors and competencies. Starting from the processes and tools already used in their organizations, after completing this course participants can return to their organizations with a more coherent perspective on how an employee performance management system should work and how they could improve the existing architecture.

Participants profile

Course Overview

Nurture core competencies in order to design, implement, monitor, evaluate and update an employee performance management system in a successful manner;

Improve organizational performance by implementing employee performance management system;

Roll-out new individual performance management tools by designing key planning documents;

Access a set of performance management tools and relevant templates to help you put into practice the knowledge acquired during the training course;

Obtain a certified professional recognition in the field of Employee Performance Management, by attaining both knowledge and skills through the learning experience granted by The KPI Institute.

Understand the fundamentals of the performance management framework;

Learn how to track the individual performance management processes;

Apply key tools to measure employees’ results in a fair and objective manner;

Comprehend the implementation of specific employee performance processes, such as evaluation and reward ;

Differentiate between the mentoring and coaching processes.

Benefits

Learning objectives

+

Snehal Kaware, Takreer, UAE Zeinab Hassan, Warda, Supreme Council of Health, Qatar

“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”

“This is a very interesting course and useful in practice. I would recommend it to everyone in my company.”

Testimonials

3www.kpiinstute.org | office@kpiinstitute.org | Certified Employee Performance Management Professional

Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration Form

EPM Parameters

Reasons to use an EPM System;

Rules for using an EPM System;

Governance of the EPM System;

Impact areas of an EPM System;

Timeline for implementing and EPM System;

Activity: Explore principles of a successful EPM System.

EPM System Architecture

Inside perspective: including core elements and employee assessment;

Outside perspective: including the elements constructing the shell and the levers;

Activity: Integration of an EPM System within the organizational system.

EPM System Implementation Project

Implementation prerequisites;

EPM System project steps;

Activity: Discover the needed follow-up and implementation actions.

Performance Alignment

The process of cascading KPIs from organizational to individual level;

Activity: Define competencies;

Activity: Select competencies;

Activity: Define behaviors;

Activity: Select behaviors;

Developing Performance Plans

Activity: design careers paths;

Launching new performance plans for current employees;

Launching new performance plans for new employees;

Activity: Practice the communication and promotion of new performance plans;

Change management.

Performance Feedback through Performance Conversations

Purpose of performance conversation;

Activity: Identify the participants involved in a performance assessment conversation;

Activity: Establish the actions and activities that follow the performance conversations.

Conducting Performance Conversations

Activity: Engage in role-play on deploying performance conversations;

Duration of a performance conversation;

Activity: Explore topics relevant for performance conversations.

Performance Feedback through Performance Appraisals

Performance assessments;Activity: Differentiate between methods of assessment;Purpose of performance assessment;Activity: Identify the relevant persons for the performance assessment meeting;Activity: Simulate circumstances, deployment and topics within a performance assessment;Activity: Determine the actions and activities that follow the performance assessment.

Managing Employee Performance with Leadership, Coaching and Mentoring

Activity: Distinguish leadership elements that drive employee performance;Activity: Differentiate between coaching and mentoring;Persons involved in the mentoring and coaching processes.

Gamification as reward and recognitionImportance of rewards and recognitions;Activity: Select the beneficiaries of rewards and recognitions;Methodologies, tools and techniques;Activity: Determine the resources allocated for rewards and recognitions;Activity: Establish policies for rewards and recognitions.

Evaluation of EPM SystemActivity: Apply the Maturity Model;Review of an implemented EPM System;The update process of the EPM System.

Review and Certification ExamCourse review;Certification exam.

Day 1 - Introduction to the World of Employee Performance Management System

Day 2 - Alignment from individual level to conversations

Day 3 - Organizational Culture for Employee Performance

Agenda

Agenda

4www.kpiinstute.org | office@kpiinstitute.org | Certified Employee Performance Management Professional

Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration Form

The Employee Performance Management Toolkit, including:

Career plan;

Employee performance map;

Employee Scorecard;

Behaviors catalogue;

Competences catalogue;

Development plan;

Portfolio of initiatives;

Performance evaluation form.

Inclusions

The Certification Exam will take place at the end of day 3 of training. It contains 75 questions and the necessary score to pass is minimum 50.

EvaluationLearning experience

Pre-course This part of the learning experience is meant to ensure a smooth transition to the face to face training. For a successful learning experience, it is highly recommended to take the following steps:

Guidance and schedule – analyze a document presenting guidelines on how to maximize your learning experience, as well as a recommended learning schedule;

Introduction – distribute a message to introduce yourself to the other participants in an online group and share your experience regarding employee performance management;

Pre-course evaluation – complete a need analysis by answering to a short quiz to establish the current level of knowledge and to share your expectations. As part of this self-evaluation, you can establish personal learning objectives for the upcoming training course.

Prerequisite reading – get access to TKI resources, such as relevant definitions, understand the context of the terms by looking at the history, become aware of the impact that Employee performance management brings and gain theoretical perspectives.

Core CourseDuring the three days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies. The learning experience consists of:

Discovering the theoretical concepts through interactive exercises;

Solving different scenarios that might arise within an organization, in order to perform a comparative analysis and identify the best approach to be adopted;

Using templates that you can afterwards customize to suit your organizational needs;

Analyzing case studies and identifying solutions for the challenges encountered;

Sharing your own experiences and good practices in the field.

Post-courseThis stage sustains and encourages the practical application of the techniques, strategies and processes learnt during the core course. In the post-course stage, participants are highly encouraged to:

Action plan – submit a plan to state the changes you intend to make in your organization in terms of employee performance management, 3 days after the training course;

In-house presentation – submit a PowerPoint presentation that you will deliver within your organization on key topics covered during the training course, 3 weeks after the course;

Group engagement - actively participate in forum discussions, by sharing experience on the implementation of employee performance management elements, tools and techniques;

Follow-up – fill in a survey, 3 months after the course, to determine what you have successfully applied within your organization, as a result of attending the course.

Educational Resources

Employee Performance Management Architecture;

The “Employee performance management” Webinar;

Employee performance management case studies.

Educational Resources

Course materials that consist in:

Course slides;

Course notes.

Subscription to smartKPIs.com available for 6 months, providing access to over 8000 KPI examples;

One research report from the Top 25 KPIs series;

One webinar from the 2014 Performance Management Webinar Series.

5www.kpiinstute.org | office@kpiinstitute.org | Certified Employee Performance Management Professional

Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration Form

Facilitator

Testimonials

“Thanks for a very informative and enlightening session. Would certainly assist me in the long run to further enhance our Corporate Performance Measurement and Management.”

“I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.”

“I would rate the training 10 out of 10 and highly recommend it to others. The facilitator managed to get excellent group interaction right from the beginning, the course was interesting, informative and very well presented.”

Hasniza Mohd Hassan, Multimedia Development Corporation, Malaysia

Fahad A. AlFaadel, Saudi Food & Drug Authority, Saudi Arabia

Mohamed Salah El-Dein, Salehiya Medical, Saudi Arabia

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

Training CoursesCatalogue 2015

Facilitator

The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.

Teodora GorskiManaging Director TKI MENA

Teodora Gorski is the Managing Director MENA at The KPI Institute, as well as a Project Management Expert with extensive experience in Research, Organisational Development and

Human Resources.

As a Managing Director, Teodora lead organizational development initiatives to support and enhance the organization’s strategic plan and managed the development and growth of the MENA branch of the KPI Institute.

In the Organizational Development field, her activity has resulted the development and implementation programs for talent management, recruitment, induction and innovation. Additionally, Teodora was President, Trainer and Coach in AIESEC, the global youth network that impacts the world through leadership development experiences.

Some of Teodora`s most significant projects include the design and implementation of various corporate expansion projects, business development strategies for the Middle East, alignment of organizational Job Descriptions, evaluations and competence based recruitment.

Her expertise covers planning and implementing change in organizations as well as building and ensuring organizational capability. Teodora worked on determining human capital development needs and building the Institute’s HR capabilities to support organizational strategies.

As a facilitator, Teodora has developed and delivered training courses on enhancing individual learning and upgraded employees’ soft skills. As a Certified KPI Professional, Teodora worked with national and international clients from various industries in determining and improving employees’ competencies and skills. At the 2014 HR Summit in Dubai, Teodora held a workshop on “Workplace perspectives”, covering the topic of “Pay for Performance”. Being part of a student trainers’ team, she facilitated 28 local, 12 regional, 8 national and 6 international training courses, on leadership and personal development, project and team management.

6www.kpiinstute.org | office@kpiinstitute.org | Certified Employee Performance Management Professional

Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration FormCourse Fees

Course Fees

*The course fee includes course materials, lunch and coffee breaks.

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

We invite you to contact the event manager to enquire about special rates from the venue.

Official Course Webpage

Venue

Course Date

$3,150 USD $3,050 USD $2,650 USD4 - 6 October 29 September$2,800 USDby July 3rd

$3,000 USDby September 3rd

General Fee Early Bird 2

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If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.

Organize this training course in-house

HeadquartersMelbourne Office

Life.lab Building198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, AustraliaT: +61 3 9028 2223 M: +61 4 2456 8088office@kpiinstitute.org

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Grand Hyatt Doha, West Bay Lagoon,Doha, Qatar

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Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration FormRegistration Form

Registration cancellation procedure

Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

1. Fill in and submit the registration formavailable online at store.kpiinstitute.org

2. Pay by credit card using the online facility;

3. A tax invoice together with the registrationconfirmation will be sent to you via email (after the attendance fee payment is confirmed).

1. Send an email containing your contactdetails and registration request;

2. An email confirmation containing thetax invoice and bank account detailswill be sent to you;

3. Proceed with the attendance fee payment by bank transfer;

4. Send through email the proof of thepayment transaction completion;

5. A tax receipt together with theregistration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Registration

Use one of the following options:

Complete this form and fax it to our Dubai Office at:+971 4332 8810

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Teodora Gorskiteo.gorski@kpiinstitute.com T: +971 4311 6556

Alexandru Munteanalex.muntean@kpiinstitute.comM: +40 7 4706 0997

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