Large-scale, Enterprise-wide Delivery TransformationContinuous Delivery at Cisco IT

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Agenda

Continuous Delivery TransformationFocus of Continuous Delivery at Cisco

Our approach and implementation

What results did we see

We need help in these areas

‘Stickies’ for a successful CD transformation

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Continuous Delivery TransformationAccelerating the speed of business with Fast IT

Improve Software Quality

OptimizeCost-of-Delivery

Testing Automation Embed SMEs Fail Fast / Recover

Dedicated Teams Adaptive Infrastructure Self-Service Tools

Small & Mighty Teams Active Stakeholders Iterative Approach

Culture Mindset PerceptionChange the of IT

AccelerateTime-to-Capability

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Small & Mighty Teams

Automation Tools Embedded SMEs

Automation Tools Centralized Test

Data Management

Automation Tools Centralized

Release Management

Active Stakeholders

Fast Results Operational Priority High Availability

Changing the Way We Work: Continuous Delivery

Mindset

Automated TestingBuilt by Developers

Embedded QC

Adapt & ScalePolicy Enforced

Workload Mobility

Deploy & ReleaseControl Gates

Regulatory Compliance

Develop and BuildContinuous Integration

Innovation Circles Architectural

Framework Active Stakeholders

PlanIterative Planning

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Continuous Delivery Core Team

• Business Value Case• Communication• Change Management• Program Governance• Metrics

PMO

Process

Tools

Adoption

Sustainability• Operations• Automation• Evolution Plan• Org Change• End State Model

• Tool Chain• Automation• Optimization• Release Environment• Technical Support

ProgramDirector

Chief Architect

• End to End Process• Biz Engagement• Best Practices• Training• Release Strategy

• Adoption Plan• Client Engagement• Best Practices• Checkpoints• Certification

CD Core Team

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Adoption/Subscriber “Waves”(80+ Services & 600+ Applications grouped into 3 waves)

Pioneer

Business Critical

All Others

- Willing partner- Get a “win”- Create your ambassador network

- Prove it’s scalable- Take a risk- Show business value

- Finish the job- Everyone gets to go- Make it “concrete”

Wave 1

Wave 2

Wave 3

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E2E Tools Landscape

ER

PN

on-E

RP

Portfolio & Business Outcome

AppDBA tool developed Internally in Cisco IT for Oracle Code Deployment

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Conceptual: Release & Environment Model

Dev

Sta

ge

Pro

d

QA

QAMedium Frequency LaneLarge ScopeEvery Six Months

High Frequency LaneMedium Scope: Every MonthSmall Scope: Every Week/Day

Emergency LaneBug Fixes & PatchesOn Demand

3 Lanes together provide unlimited go live opportunities

1

2

3

DevIntDev

DevIntDev

All lanes merge in Stagebefore deployment to Prod

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How did we measure?

TC / # Enhancements or # Stories Delivered

# of Enhancements or # Stories Delivered

Incidents & Downtime

How fast?

At what price?

With what quality?

Business Value Got measurable value?

Process & Platform Adoption How transformational?

Speed

Cost

Quality

Adoption

Biz Value

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Continuous Delivery Scorecard

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Methodology adoption (Waterfall vs Agile)

FY14-Q4 FY15-Q1 FY15-Q2 FY15-Q3 FY15-Q4 FY16-Q10%

10%

20%

30%

40%

50%

60%

70%

80%

62%55% 56%

49%

38%

27%

38%45% 44%

50%

63%

73%

Waterfall Agile

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Plan

6.00%

Develop & Build

11.25%

Regression

Test

7.50%

Progression

Test

4.75%

Deploy

2.50%

Total Savings

32.00%

Application Delivery Productivity Savings Opportunity

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We need help in these areas ERP/Oracle Environment refresh in 2 days (we have reduced it from 10 days to 6 days)

Coexistence of multiple active versions of code (FE/BE) in the same environment

Team 1 for Release A

Team 2 for Release B (overlaps with Rel A)

Copy/Clone

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‘Stickies’ for a successful Continuous Delivery Transformation

ToolsTools for ERP and non-ERPIntegrated CD Tool setConnected Collab tools

TrainingScrum Master TrainingProduct Owner TrainingSAFe TrainingApplied Agile TrainingHands-on Workshops

ProcessEnd to End ProcessBest Practices (CoE)Release ProcessBusiness EngagementRequirement ProcessDev ProcessesTest ProcessDeployment ProcessProduction Support ProcessEnv Support ProcessCompliance Process

TestTest AutomationRisk Based TestingTest Data ManagementPerformance Test

PlatformVirtualizationExpedited full-stack provisioningElastic infrastructureFaster Env refreshesSimplified Infra Engagement

ComplianceSecuritySOXISO

SupportP1 support for Platform & Tool Click-to-chatSelf-service PortalClient Experience

GenericTransactional vs Content BasedX-functional vs standaloneMVP vs WBS/ComponentsDistributed vs CollocatedDefinition & Measure of SpeedDeployment FrequencyAgile Team WorkspacesVendor Readiness & SOWs

ReleaseGo Live windowsSimplified ProcessRelease TypesRelease & Env ModelFreeze processEarly engagementE2E Automation

DevelopmentPLC (Agile/Hybrid)EstimationCode MergeEmbedded QABuilt-in Compliance

ProgramPMOProcessToolsAdoptionMetricsAmbassadors

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