[Document Title] NOTICE Version Control Author Review/Expiry · Version Control Version No. Date...

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The information contained in this document is not to be used for any purpose other than the purposes for which this document isfurnished by GENPACT, nor is this document (in whole or in part) to be reproduced or furnished to third parties or made public withoutthe prior express written permission of GENPACT.

[Document Title]

NOTICE

Classification: Genpact Internal

® 2017 Copyright Genpact. All Rights Reserved.

Sanjay Srivastava, Chief Digital Officer, Genpact

Putting AI to work:Lessons learned

3 ® 2017 Copyright Genpact. All Rights Reserved.

Agenda

• Defining AI for the enterprise

• Putting AI to work – our lessons learnt

• A practical approach we are using


Reasoning Interaction

Learning

Defining AI in the enterpriseand separating it from intelligent automation


Domain knowledge is key to AI

Reasoning Interaction

Learning

Distillation

Goal Directedness


Three business models for AI in the enterprise

Optimize

operations

Transform value

proposition

Create

compelling

journeys


AI: Optimizing operations

1.


AI: Creating compelling journeys

2.


Transform value proposition:wealth management

AI: Transforming value propositions

3.


Genpact is on a large digital transformation journey


Making AI work:1. Gearing for two-speed


Making AI work:2. Driving governance


Making AI work:3. People matter


Three keys to enterprise adoption:

ModularityIntegrationGovernance

Genpact Cora


Summary• Get started now• Approach AI as a board-level strategy• Get governance right


“Transformation isn’t about improving. It’s about rethinking.”

Malcolm Gladwell

Thank youe: [email protected]

[Document Title] NOTICE Version Control Author Review/Expiry · Version Control Version No. Date...

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