DOCLINE Interest Group DOCLINE Interest Group MeetingMeeting

Northwest ILL & Resource Sharing Conference Northwest ILL & Resource Sharing Conference September 20 - 21, 2007 September 20 - 21, 2007

Portland, OregonPortland, Oregon

National Network of Libraries of MedicineNational Network of Libraries of Medicine

Karen Bülow , South Central RegionKaren Bülow , South Central RegionPatricia Devine, Pacific Northwest RegionPatricia Devine, Pacific Northwest Region

AgendaAgenda

DOCLINE todayDOCLINE today Recent enhancementsRecent enhancements Changes currently in progressChanges currently in progress Upcoming development plansUpcoming development plans News from the PNRNews from the PNR

DOCLINE TodayDOCLINE Today

3,166 3,166 libraries participatinglibraries participating Over Over 1.47 million1.47 million serial holdings serial holdings

recordsrecords 2.31 million2.31 million ILL Requests in FY06 ILL Requests in FY06 Fill Rate is Fill Rate is 92.5% 92.5% Average number of routes is Average number of routes is 1.241.24

DOCLINE LibrariesDOCLINE LibrariesPublic

170.54%

Other527

16.65%

Hospital2,056

63.34%

Academic606

19.14%

(Federal and special

libraries)

ILL Requests ILL Requests

2,353,496

2,598,366

2,801,7122,933,9632,930,793

2,876,861

2,916,2543,025,453

2,985,212

2,923,3843,038,934

2,865,9642,704,190

2,480,1322,311,516

0

500000

1000000

1500000

2000000

2500000

3000000

3500000

1992 1994 1996 1998 2000 2002 2004 2006

Network Delivery MethodsNetwork Delivery Methods

19.79

4.53

10.66

64.17

22.22

14.811.05

50.56

23.5927.15

10.75

36.6

23.02

44.51

8.48

21.8623.88

56.15

6.29

12.19

0

10

20

30

40

50

60

70

MLA 03 MLA 04 MLA 05 MLA 06 MLA 07

Ariel Email PDF Email TIFF Fax Mail Web PDF Web TIFF

40 Day Snapshots

Network Delivery MethodsNetwork Delivery Methods

Fax6.33%

Ariel24.04%

Mail11.97%

Email TIFF0.10%

Email PDF56.53%

Web PDF1.03%

40 Day Snapshot

NLM Delivery MethodsNLM Delivery Methods

Mail0.78%

Ariel27.17%

Web TIFF0.14%

Fax0.36%Email TIFF

0.30%

Email PDF56.36%

Web PDF14.89%

40 Day Snapshot

DOCLINE RoutingDOCLINE Routing

84% of requests completed on first 84% of requests completed on first routeroute

96.5% of requests completed on 96.5% of requests completed on second routesecond route

Only 3.5% of requests require more Only 3.5% of requests require more than 2 routesthan 2 routes

Average number of routes = 1.24Average number of routes = 1.24

A Day in the Life …A Day in the Life …

8,566 requests were completed on 5/10/20078,566 requests were completed on 5/10/2007

25% were completed in less than 3 hours25% were completed in less than 3 hours 36% were completed in less than 6 hours36% were completed in less than 6 hours 70% were completed in less than 24 hours70% were completed in less than 24 hours 92% were completed in less than 48 hours92% were completed in less than 48 hours

Average time to fill a normal request = 0.89 daysAverage time to fill a normal request = 0.89 days Average time to fill a rush request = 0.31 daysAverage time to fill a rush request = 0.31 days Average time to fill an urgent request = 0.15 Average time to fill an urgent request = 0.15

daysdays

DOCLINE 3.0 (October 2006)DOCLINE 3.0 (October 2006)

LinkOut information in BorrowLinkOut information in Borrow Display library holdings in BorrowDisplay library holdings in Borrow Display PMC author manuscripts in Display PMC author manuscripts in

BorrowBorrow Ability to individually review retired Ability to individually review retired

requestsrequests Annual report of titles filled by Annual report of titles filled by

institutioninstitution EFTS file builderEFTS file builder

EFTS File BuilderEFTS File Builder

DOCLINE 3.2 (DOCLINE 3.2 (August 2007August 2007))

Technical releaseTechnical release Preparation for Oracle 10gPreparation for Oracle 10g Security upgradesSecurity upgrades PubMed technical changesPubMed technical changes SSL for DOCLINESSL for DOCLINE

– https://docline.govhttps://docline.gov– Automatic redirect from Automatic redirect from

http://docline.govhttp://docline.gov

DOCLINE Best PracticesDOCLINE Best Practices

Etiquette guidelines – user Etiquette guidelines – user suggestionssuggestions

Compiled by DOCLINE coordinatorsCompiled by DOCLINE coordinators Now available at: Now available at:

nnlm.gov/rsdd/docline/bestpractices.nnlm.gov/rsdd/docline/bestpractices.htmlhtml

Plans for the futurePlans for the future

DOCLINE 3.3 DOCLINE 3.3 (Fall 2007)(Fall 2007)

OptionalOptional email notification when a request email notification when a request routes to your libraryroutes to your library– Separate Yes/No settings for Normal, Rush, Separate Yes/No settings for Normal, Rush,

UrgentUrgent– Email delivery addressEmail delivery address

Borrow / ManualBorrow / Manual– Alert users to other request optionsAlert users to other request options– Remove NLM UI and call number fieldsRemove NLM UI and call number fields

Requests by library group membership Requests by library group membership reportreport

Proposed ReportProposed ReportPAUMMM as BorrowerPAUMMM as Borrower

Lenders: RequestsLenders: Requests Filled Fill Rate Filled Fill Rate ABCD 60ABCD 60 50 50 83.3%83.3% FreeShare FreeShare 80 80 75 75 93.75%93.75% All othersAll others 50 50 45 45 90.0%90.0% Totals:Totals: 190190 175 175 92.1%92.1%

PAUMMM as LenderPAUMMM as Lender

Borrowers: Requests Filled Fill RateBorrowers: Requests Filled Fill Rate ABCD 50 45ABCD 50 45 90.0%90.0% FreeShare 100 90FreeShare 100 90 90.0%90.0% All Others 200 175All Others 200 175 87.5%87.5% Totals: 350 310Totals: 350 310 88.5%88.5%

DOCLINE 4.0 DOCLINE 4.0 (Future…)(Future…)

Requests & Serial Holdings Requests & Serial Holdings – EfficiencyEfficiency

Time is money and libraries do not have enough of Time is money and libraries do not have enough of eithereither

– Ease of useEase of use– E-journalsE-journals

EmbargosEmbargos ePub ahead of printePub ahead of print Licensing restrictionsLicensing restrictions Diverging contentDiverging content

– Interoperability with 3Interoperability with 3rdrd party systems party systems

Pacific NW RegionPacific NW Region

152 DOCLINE participants in the 152 DOCLINE participants in the Pacific NWPacific NW

87% Fill Rate87% Fill Rate 89.5% Resource Libraries Fill Rate89.5% Resource Libraries Fill Rate 72% Serving the Public72% Serving the Public 64% Serving Unaffiliated Health 64% Serving Unaffiliated Health

ProfessionalsProfessionals

EFTS Participants in the PNREFTS Participants in the PNR

2002 – 052002 – 05 2003 – 242003 – 24 2004 – 342004 – 34 2005 – 372005 – 37 2006 – 48 2006 – 48 2007 – 522007 – 52 All NN/LM = 1201 participantsAll NN/LM = 1201 participants

https://efts.uchc.edu/efts/common/MembersDirectory.aspxhttps://efts.uchc.edu/efts/common/MembersDirectory.aspx

nnlm.gov/pnrnnlm.gov/pnr

Questions & AnswersQuestions & Answers