Do More Than Keep the Lights On Direct OpEx to Innovation · Do More Than Keep the Lights On...

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Do More Than Keep the Lights On

– Direct OpEx to Innovation

Shahrukh Patel

Director, Advanced Services, ASEAN


CISCO CONNECT 2018 . IT’S ALL YOU

on growing the business

to transform the business

of budgets are spent on running the business

10% 20% 70%

CIOs turn to IT service providers

74%

54%

“Using IT services is essential to our business’s success”

“We plan to increase our use of IT services”



Mind the gap

69%of digital leaders:

lack the right people,

knowledge and technology to transform.

Source: IDC

1.5M unfilled positions

in global cybersecurity workforce by

2020

Source: Frost & Sullivan



Time to think bigger

Expertise Quality Innovation Flexibility Learning

Only by strategically working with outside providers can you get the skills, experience and results you need — when you need them.

not just individual not just talent not just creativity not just headcount not outsourcing

Collective Experience and process maturity

R&D, data andoutside perspective

Scalable engagements

Training andskills transfer



Unbeatable resultsEnabling extraordinary business results for over 30 years

11 JD Power Certification for excellence in customer service

Engineering access worldwide

Professionalscertified

Networking technologies

Networks installed

>50M

11Years

25K

Unmatched networking leadershipGlobal experience and scale Technology visionary

#1W/ engineers, architects, advisors

12K

Expert certifications

Fortune 100 companies3/4

3M



Get on the right path

Migrate, deploy and integrate

Everyday improvements

Advisory

Implementation

Optimization

Fix problems — or avoid them

Technical

Get new skills

Training

Leave it to us

Managed

Six Services Capabilities to RememberFrom start to finish, across all our architectures


Business Critical Services

Business Critical Services

High-Value

Services



Introducing Business Critical Services

The next generation of optimization services



Cisco Business Critical Services

Applies actionable analytics, automation, and technology expertise to help our customers predict opportunities, preempt risks,

and navigate technology transitions.

Foundation Acceleration Transformation

Analytics Automation Compliance Security

Cross Architecture



Business Critical ServicesExpertise combined with Cisco Intellectual Capital and Methodologies

Trending, anomaly detection, KPI management, and

preemptive and predictive recommendations

Near real-time reporting via online portal

Automated fault management: detection, collection,

reporting, and notification

Solution Validation automation and network replication

Automated software upgrades and large scale

configuration changes

PCI, HIPAA, SOX. ISO, and other compliance audits

Threat Management: Incident response, threat hunting, and vulnerability

assessments

Strategy and Planning: Segmentation design, program maturity, and

architecture assessments

Informed decisions Lower complexity Reduced risk Threat protection

AutomationAnalytics SecurityCompliance



56% increased availability using Wi-Fi analytics

Saved 30,000

man hours by

automating 99.9%

of software

changes

Pilot customers are seeing extraordinary outcomes

z

Automates PCI compliance

for zero penalties

Entertainment Company

Service Provider Service Provider Retailer

25% of cases automatically

submitted saving 1000s of hours

annually



Introducing High-value Services

Building on our industry-leading product support to unlock more value



Foundational services

The right outcomes for every environmentWith new high-value services

High-valueservices

Network

Solution

Software

TS Advantage, SP Advantage, Cisco Managed Services

Solution Support

Software Support Enhanced and Premium

Product Foundation support



70% Fewer

outages

• Primary point of contact & solution expertise

• Product support team coordination

• Case management to resolution

• Onboarding for faster ROI

Solution Support

Technical Services

Advantage

43% Faster

resolution

• Personalized support

• Customer benchmarking

• Measurable KPIs

• Actionable analytics

24x7support

Software Support

• Prioritized cases

• Direct access to technical experts

• Technical onboarding and adoption

• Designated service management*

• Workflow integration*



Incident management KPIs

Customer benchmarking

Incident trend analysis

Software consumption analytics

Onboarding and adoption

Configuration best practices

Workflow integration

Automated monitoring and incident detection

50M+ networks installed

12K engineers, architects and advisors

25K certifications

In-depth knowledge of customer environment

Third-party ecosystem support

Global service delivery model and presence

Choice of coverage models

High-value ServicesBuilt on world-class support and IT innovation

Onboarding & Best Practices

ActionableAnalytics

Scale & Flexibility

Networking Expertise

Efficientoperations

Faster resolution

Increaseduptime

HigherROIMaximize uptime Enhance operations Unlock value



Customers are unlocking more value

80% incident reduction

20% faster onboarding of

new customers

70% fewer outages

Faster issue resolution & reduced risk

Software Support

Solution Support

TS Advantage

SP Advantage

Communications Co. SaaS Provider Regional Bank Telecommunications



Embrace the new realityAccelerate and leap with our predictive services offerings.

Do More Than Keep the Lights On Direct OpEx to Innovation · Do More Than Keep the Lights On...

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