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DMAIC isObjectives of DMAIC trainingStarting pointWhere can we get ideas for the Project?Main points of Project Selection7 steps for Project Selection ProcessProject reviews (3)

DMAIC is

DMAICDefine the problem and customers requiresMeasure the defects and process operationAnalyze the data and find causes of defectsImprove the process to remove causes of defectsControl and monitor your improvement

Objectives of DMAIC trainingUnderstand the customerUnderstand the background of Six Sigma and Six Sigma strategy in your businessLearn about DMAIC cycle and its toolsUnderstand the key roles and responsibilities within organizationActively apply the lessons learned to real projectCalculate process capability and process perfomance levelsGain an increased understanding for descriptive statistics and basic statistical toolsPractice facilitation skills to lead team meetings successfullyReceive further insight into process thinking and using process oriented approaches

Starting pointAny IDEA for a project where a process is to be improved should be driven by your customers needs:

Where can we get ideas for the Project?Input/feedback from customersCustomers complaintsSurveysBrainstormingFocus groupsOutcome or impact of other projectInternal needs assessmentMystery shopping

Main points of Project SelectionSome points must be considered when a project is selected:

Think about your processes and base project selection on solid criteriaBalance efficiency/cost-cutting projects with projects directly benefiting external customersMake it measurable, realistic and doableA clear handoff/mandate from Champion to the Black Belts /Green Belts

7 steps for Project Selection ProcessReview where you are now, current business situationDevelop a list of potential projects and describe the pain, goal and rationale for each (for instance, in a standard document like the project initiation document or a draft project charter) Screen out projects that dont meet basic criteriaQuantify the criteria for final selectionPrioritize the criteria and make final selection of projectsEvaluate the selected projectsDraft a project charter for each selected project

Project reviews (1)Ongoing project team self assess:

How well is the team working?Is the DMAIC process being followed?What have we learned about our problem?Are the problem solving tools being used correctly?Are the tasks and deliverables getting done on schedule and within budget?How close are we to finding and implementing the solution? Monthly project review questions:

What did we say we were going to do?What did we actually do?If we didnt do what we said we were going to do, why not?What are we going to do either get back on track or follow a new track?What did we learn?What do we need to do better during next month?

Project reviews (2)The review meeting is more like a self-assessment report. The reviewer has to ensure that:

The team is using data that supports whats being saidThe DMAIC process is rigorously and properly usedThe problem solving tools are being used and applied correctlyThere are no technical errorsThe project plans remains realistic but aggressive

Project reviews (3)The Six Sigma steering committee review questions:

Develop a strong rationale for following Six SigmaPlan and actively participate in the implementationCreate a vision and an internal change marketing plan to sell Six Sigma to the key customers inside the organizationBecome powerful advocatesSet clear objectivesKeep itself and others accountable for the success or failure of Six SigmaDemand solid measures of resultsCommunicate about results and set-backs

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