Distribution (cont’d). Physical Distribution Order Processing & Information Costs Place: Customer...
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Transcript of Distribution (cont’d). Physical Distribution Order Processing & Information Costs Place: Customer...
![Page 1: Distribution (cont’d). Physical Distribution Order Processing & Information Costs Place: Customer Service Levels Inventory carrying Costs Transportation.](https://reader035.fdocuments.net/reader035/viewer/2022072110/56649cdc5503460f949a73d0/html5/thumbnails/1.jpg)
Distribution Distribution (cont’d)(cont’d)
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Physical DistributionPhysical Distribution
Order Processing &Information Costs
Place: CustomerService Levels
Inventory carryingCosts
Transportation Costs
Lot quantity costs Warehousing Costs
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Physical DistributionPhysical Distribution• Outgoing product flow through defined network of
transportation lines and distribution nodes • This along with “material management” cycle
would form the “logistics cycle”
• Outflow becomes inflow for another supplier in the value chain and is likely to be repeated
• Distribution costs could go from 10% to 40% of the total costs
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Rising ImportanceRising Importance• Rising Cost of distribution
In Rupee termsAs a %age of the total costs
• Role in delivery satisfaction andvalue creation to the
customer
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Physical DistributionPhysical Distribution• Three components:
Input, Processor and Output• Input: Order from the Customer• Processor: Transportation• Output: Delivery to the Customer
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Customer Satisfaction Customer Satisfaction LevelsLevels
• Most Critical Factor• Function of:
Waiting time for the customer(from order to receipt)
Extent of fulfillmentCondition
of the delivery• Inputs for the C.S.L.:
Men, materials and money
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InventoriesInventories• Inputs for the production or use• Intermediate stage between stage• Finished Goods waiting shipment These help In • Ensuring continuity and avoiding Stock
outs• Take care of Seasonality on Both sides• Taking care of variation of demand and
supply
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Inventory CostsInventory Costs• Order Processing Cost• Inventory Carrying Costs• Re ordering Costs
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Warehousing (Functions)Warehousing (Functions)• Receipt:
unloading, inspection, accounting• Storing:
Careful labeling, identification & a/cing• Handling• Display• Order Handling• Information Processing: depository of
information across the organisation
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Order ProcessingOrder Processing• A major contributor to the costs• Helps in ensuring customer satisfaction• Needs careful planning• Function of the size and number of orders• Necessary to systemise it across the
organisation• Information system can help in the
process
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TransportationTransportation• Supply of Products in Sufficient
Quantity• Supply of Products in time• Ease of Availability• Economy of Operation• Safety and Security of goods in
transit• Ensuring Customer Satisfaction
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Modes of TransportModes of Transport• Airways• Railways• Waterways• Pipelines
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Mode of Typical Products Examples 1. Airways High value and perishables emergency goods Perishable goods, documentation flowers2. Railways Bulky Long hauls chemicals, Iron, Steel etc. Coal, sand, rice, 3. Roadways Short hauls and high value goods, fresh Clothing, textiles, fruits, vegetables paper, fish etc.4. Waterways Bulky, low value and nonperishable Chemicals, sand, and agricultural products 5. Pipelines Fluids Petrol, Oil, Natural gas, Water, Chemicals
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Current TrendsCurrent Trends• Containerisation• Multi modal modes of Transport
• Third Party Logistics Providers