DISRUPTED LINKS IN THE PERFORMANCE MANAGEMENT

PROCESS AT

OMEGA

PREREQUISITES

MISSING ELEMENTS • Poor customer service• No Vision statement • No Content and proper

guidelines

ELEMENTS OF PROGRESS • Partially analyzed the

problem (Decrease in sales)• Job analysis - job description was laid down• Funding and support for

training program• Framing of mission

ELEMENTS OF PROGRESS

• Sales quota for each sales person.

MISSING ELEMENTS

• Analysis for each franchise

• Franchise oriented goals

• Percentage wise “Franchise Segregation”

• Designing performance appraisal system separately

- Assessment & Feedback

• Reward/ Penalty system

PERFORMANCE PLANNING

Performance assessment, Performance review and Performance renewal and recontracting (ARE MISSING IN THE ORGANISATION. )

PERFORMANCE EXECUTION

ELEMENTS OF PROGRESS

• Creation of Performance management system

• Training program

MISSING ELEMENTS

• Performance appraisal system

• Concrete way of monitoring

• Other following steps are missing

SUGGESTIONS

• Implementing an ERP system - SAP. a) Personal assessment – For Employees. b) Update about other franchise performance. c) Fairness in awarding system. d) Motivation.

• KMS (knowledge management system) a) Sharing of knowledge through out company.

b) benefits and short comings for the company.

THANK YOU THANK YOU !

Contribution by

SIVA PRIYA S NEERAJ CHAUBEY VINITA BANSAL AASHIMA GULATI