Dispatch ClientDavid Bigham

Recommended system

Overview of Dispatch Client components

New features

Tips

Topics

Modern PC

> 4 GB Memory (8 - 16 GB Call Centres)memory is cheap / large performance gain

Recent CPU (e.g. i5/i7)

Dual monitors

Windows 7 64-bit

Java 7 64-bit (especially for Call Centres)

Recommended System

Overview of all fleets

Intended for call centres

Pending Bookings

Dashboard

SearchLimited to 1 year range

Only updated when Search clicked

Information about a single fleet

Dispatch

Dispatch – Job Queues

Pending Bookings

Job Cover

Pre-Bookings

In Progress

Complete

Action

Cancelled

No Shows

ModelFavourite

Appear in screen pops

Recurring

Web Admin Recurring Bookings

Custom CombinedNew

Custom Combined

Multiple queue types in table

File > Settings

Choose what queue types

New

Manual Dispatch

Driver or Vehicle

Distance to job

Dispatch – Job Matrix

Dispatch – Vehicle Status

Dispatch LockDriver or Vehicle

Automatic expiry

Dispatch – Booking Details

Dispatch – Booking Updates

Dispatch – Booking History

Dispatch – Fleet Status

MessagesDrivers

Vehicles

Operators

AlertsVoice Requests

Panic

Java Version

Manage AddressesEdit Areas, Streets & Places (F11)

Set defaults

Text-to-Speech (SmartVOIX)

Booking FormScreen pops or F2

Caller notes

Existing bookings

Details populated

Name / Phone

Address

Caller notes

Attributes

Attributes set by dialled #

Booking FormScreen pops or F2

Caller notes

Existing bookings

Details populated

Name / Phone

Address

Caller notes

Attributes

Attributes set by dialled #

Multiple Addresses& Fare Calculation

Pickup F2

Destination F3

Edit

Calc

Fare tooltip shows calculation

Amount / Percent

Maximum

Lift fee on subsidy

Forward / Return

Sent to Vehicle

Shown in tables

Multiple Accounts and Subsidy Payments

New

Administered in Web Admin

Checked at creation

Manual check

Blacklists New

Completed by OperatorMark a booking complete

Vehicle

Driver (optional)

Reason

New

Edit Fleet PropertiesEdit following properties

Use Closest Car For all Bookings

Phone Number Voice

Phone Number Panic

Requires Edit Fleet Properties in Dispatch Client authority

Star shown in Fleet status

If Use Closest Car For all Bookings set to Y

Phone numbers not set

New

TipsTable columns

Table sorting

Table filtering

TipsBooking History map

Send LogsLogs

Short lived if fleet busy

Send early

Screen capture

Highlight issue

Vehicle logs

Thank You

Questions?

http://xkcd.com/627/