Disney Wisdom - Service

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DISNEY WISDOM - SERVICE We judge ourselves based on our intentions. Others judge us based on our behaviors Goal is to EXCEED guests’ expectations Pay attention to every detail Focus on the “little WOWs” Take the opportunity to go above and beyond! These moments create stories, moving emotions and memories People may not remember what you say or do, but they will recall how you made them feel. Slide compliments of Dr. Massey & Andrew Treadwel

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Disney Wisdom - Service. We judge ourselves based on our intentions. Others judge us based on our behaviors. Goal is to EXCEED guests’ expectations Pay attention to every detail Focus on the “little WOWs” Take the opportunity to go above and beyond!. - PowerPoint PPT Presentation

Transcript of Disney Wisdom - Service

Page 1: Disney Wisdom - Service

DISNEY WISDOM - SERVICE• We judge ourselves based on our

intentions.Others judge us based on our behaviors• Goal is to EXCEED guests’ expectations­ Pay attention to every detail­ Focus on the “little WOWs”­ Take the opportunity to go above and

beyond! • These moments create stories, moving

emotions and memories

People may not remember what you say or do, but they will recall how you made

them feel.Slide compliments of Dr. Massey & Andrew Treadwell

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TIME IS OF THE ESSENCE! PASSING THE

BALL

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CELEBRATE TOGETHER - IT’S ALL ABOUT YOU!

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RECOGNIZING SPECIAL GUEST - JODI

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Degree recipients (most recently):

1. Doctor Justice2. Brady Talley

Introducing e-Team (and former members)

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Degree recipients within the past year: Or there about)

• Doctor Justice• Brady Talley • Jodi Anderson• Charmaine Tabana• Emily Elrod• Clark Lewis• Andy Wells

• In no particular order ;)

And, that’s not all!!! Drum Roll Please…

Introducing e-Team (and former members)…

and even more “Rollin’ on the River” members…

• June Rall

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GOOGLEVOICE - LARA

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SOCIAL MEDIA - DIANA

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LIVE VIRTUAL LESSONS - SUZ1. Orientation Process - http://www.irscaecp.org • For Employees• Facilitation Links• What happens to the student now? • Facilitation to Lessons Process: Part 1 Part…

In a nutshell:1. Orientation2. Teachers: • Send a welcome letter that includes info on your orientation• Hold a welcome call after orientation to introduce themselves as

their teacher and remind them to check their email

2. Up & Coming – Watch the calendar!• Time Management & Basic Technology Lessons• Career Pathways Guest Speaker Series:

• Oct. 2nd: Digital Media, Graphic Design… • October 4th: Career Fair • November 27th: Education

3. You??? 1st Step: Pick a date! http://LiveVirtualLessons.wordpress.com!

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Hello wonderful e-Team,Now that I can access our automated data reports from last year and feel confident that all of our e-Learning numbers are in…Overall, we had a 13% increase in completions from last year. We had a 14% increase from when we first started the race to “raise the bar” in January! J•ESL increased overall by 21%•ABE increased by 14% bringing their completions to 41%•AHS increased by 10% hitting the overall “passing” target at 66% overall! •And Lara had some great successes with our GED students passing their exams, •As well as, Vicky had some great transition successes which I look forward to hearing about (along with your successes) at our next meeting!Thank you for all you hard work and dedication to our students. What you’re doing… Live Virtual Lessons, ITTS, FB relationship-building is working. Keep going strong…!

These graphs do not include blended classes and/or GED.

WHAT’S IN THE DATA? - SUZ

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PERFORMANCE FUNDING

PERFORMANCE $ITUATION IS COMING… SOONER, RATHER THAN LATER• Time to think like a

business with students as consumers

• This is the way we willbe thought of, and treated• Important to sell our best product – jobs are dependent Slide compliments of Dr. Massey & Andrew Treadwell

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“I believe that increases in tuition and fees, if any, should

be specifically designed to improve learning gains,

enhance or improve services that are targeted toward higher completion and

placement rates, or to expand or improve programs that are

tied directly to Florida’s workforce needs.”

GOVERNOR RICK SCOTTBUDGET VETO LETTERAPRIL 17, 2012

GOVERNOR’S PRIORITIES

Slide compliments of Dr. Massey & Andrew Treadwell

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ABE & GED = GEDPREP! - DONNA

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START SPREADING THE NEWS! - SUZ

Catch it! Spread it! Make it go viral!http://www.facebook.com/irscaecp

Word just in from IA! “All the materials – posters, flyers, banners – should be ready next Monday, September 24”! “…working on a booklet that will promote classes that start on and after October 1, 2012”!

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INVOLVE THE STUDENTS! CLARK

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IPAD FRIENDLY ELLUMINATE! JANICE

Guest Access - http://tinyurl.com/8wmh7no

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TRANSITIONING STUDENTS! VICKY

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BACCALAUREATE EXPANSION

Biology Business Administration Criminal Justice Digital Media:

Graphics/WebDigital Media: Game/Video

Digital Media: Model/

Simulation

Education: ESE with ESOL

Education: Middle Grades

Math

Education: Middle Grades

Science

Education: Secondary

Biology

Education: Secondary

Math

Human Services:

Generalist

Human Services:

Addictions

Human Services:

Youth/Family

Information Technology/

Cyber Security

NursingB.S.N.

Organizational Management

Organizational Management:

Health Care

Organizational Management: Public Safety

Public Admin: Emergency

Plan/Mgmt.

Public Admin: Public

Policy/Lead

• Unanimous approval for 4 new baccalaureate programs for fall; total degrees - 21

• ALL are tied to State/Regional workforce needs

Slide compliments of Dr. Massey & Andrew Treadwell

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PDF VS. DOC… HELP! - MARY

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ANNOUNCEMENTSTIPS-OF-THE-TRADE

Q&A

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THANKS FOR COMING!

NEXT MEETING: NOVEMBER 20TH, 3:30

1. EMAIL SUZANNE WHAT YOU WOULD LIKE ON THE AGENDA

2. COME:• DRESSED FOR PICTURES • PREPARED WITH:• 60 SECONDS OF GRATITUDE! • BEST PRACTICES SUCCESS STORIES!

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SECRET MISSION!! DID YOU KNOW???

LARA WAS OUR FIRST E-INSTRUCTOR, STARTING E-LEARNING IN 2004!

WILL YOU HELP NOMINATE HER FOR THE FATDEC AWARD??? WHAT CAN YOU TELL US ABOUT HER??

HERE’S THE CRITERIA: • Demonstrates an ability to foster excellence in Adult or Career and Technical education and contributes

to the continuous improvement of student learning and the educational virtual environment

• Selects, develops and supports effective teachers or maintains a record of superior teaching performance as evidenced by data driven student gains

• Develops or implements innovative programs

• Participates in continued professional development

• Facilitates cooperation and collaboration between a virtual education program and other entities

• Demonstrates a commitment to creating a climate of caring and respect conducive to effective teaching and learning

EMAIL SUZANNE! THANKS FOR KEEPING IT TOP SECRET!