Discovery System v5: Presentation for PO …...Overview of Module 5 of Process Orchestration...
Transcript of Discovery System v5: Presentation for PO …...Overview of Module 5 of Process Orchestration...
Process Orchestration Module 5: Process Analytics
© 2011 SAP AG. All rights reserved. 2 Confidential
Disclaimer
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Process Orchestration Experience Workshop How to flexibly act on changing business needs
Process
Innovation
Process
Orchestration
Business Rules
Management
Service
Simplification
Process
Analytics
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Agenda
1. Fundamentals
2. Different Flavors of Process Analytics
3. Introducing the exercise
4. Summary
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Intelligent Processes and Insight-Driven Agility
Process Participants
demand for…
Process Owners
want to…
increase enterprise value
reduce total-cost-of-processes
optimize process performance
intelligent user experience
decision-making support
improved productivity
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Intelligent Processes and Insight-Driven Agility
Key issues regarding process insights
Process Participants
demand for…
Process Owners
want to…
Process Intelligence Obstacles
Disparate systems and processes
No end-to-end process data
Operational Barriers
Lack of integrated analytical knowledge
Decisions based on limited insights
increase enterprise value
reduce total-cost-of-processes
optimize process performance
intelligent user experience
decision-making support
improved productivity
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Intelligent Processes and Insight-Driven Agility
Key benefits with process analytics
Operational Insights
Embedded, actionable analytics
Context aware decisions
End-to-End Business Process
Management Intelligence
Process automation, events, alerts
Detailed process transparency
Process Participants
demand for…
Process Owners
want to…
increase enterprise value
reduce total-cost-of-processes
optimize process performance
intelligent user experience
decision-making support
improved productivity
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Analytical Dimensions
Classical Process BI vs. Process Oriented BI
Content
Process result key figures
Process execution key figures
Time
Reflecting the Past / Predicting the Future (Simulation)
Acting on the Present
Process Analysis
Structural Analysis (typical executed paths and exceptions in a process model)
Process key figures (time, costs, quality)
Implementations
BI about processes
For strategically decisions (based on the analysis and improvement of process KPIs)
For operational decisions (based on the continuous monitoring of process KPIs and exceptions in real-
time)
BI within processes
Interactive steps containing dashboards/reports for decision driving
Automated steps invoking analytical services
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Typical Process Key Figures
Times
Lead time
Processing time
Lead time/processing time ratio
In-time delivery vs. delayed delivery
Quality
First Pass Yields
Error rate
Complaint rate
Return rate
Costs
Error costs
Testing costs
Productivity
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Agenda
1. Fundamentals
2. Different Flavors of Process Analytics
3. Introducing the exercise
4. Summary
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SAP NetWeaver CE and BI from SAP Gain Insight Within and About Processes
Provide relevant analysis within
a process instance to support decision making
Provide relevant reports about the process in
general to optimize its performance
Process
participants
Process
owner
* Note: Out-of-the box extractors available for SAP NetWeaver Business Warehouse (BW)
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Enhanced process reporting capabilities
Process Reporting for composite business processes via
Explicit reporting activities as part of the process model
Rapid dashboard development via Visual Composer
SAP NetWeaver BW integration
Reporting activities embedded in business process
context
Pre-delivered data extractors for
SAP NetWeaver BW
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Process Analytics Common Use Cases
SAP Solution
Real-time analysis & actionable intelligence
Visualizes the state of a business process executed in real-
time: currently open processes, open steps, pending SLAs and
other KPIs
Example: monitor budget (plan/actual) value along its allocation
process decision-support for approval steps
Example: measure on-time shipping performance of suppliers
automate exceptions in KPI thru analytical service
Ex-post analysis & multi-dimensional view
Use statistical and quantitative methods to provides
transparency on E2E process performance
Examples: monitor budget (plan/actual) value along its
allocation process in relationship with the project timeline and
the availability of resources predictive analysis
Example: oversee E2E procurement and react on performance
issues chose the right suppliers’ interaction channel to
speed up process
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Opening up the World of Process Analytics The Big Picture
NW Administrator
Process List Viewer
Universe Designer
BusinessObjects
Explorer Accelerated
BEx Query Designer
Crystal Reports
BPM Task
Xcelsius
Visual Composer Query as a
Web Service
Real-time
analysis of
processes and
tasks, e.g. for
end-users,
process owners
and
administrators
Ex-post, multi-
dimensional
analysis of
processes with
SAP BW
Extract and load the BI data into
the SAP BusinessObject Enterprise
platform to gain advanced
analysis, visualization, reporting
and exploration capabilities
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Process Analytics Example 1: SAP NetWeaver Administrator
Manage Process
Instances
Manage Task
Instances
Cancel / Restart Processes
View Process Instance Tasks
Re-Assign Tasks
View Process History / Audit trail
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Process Analytics Example 2: SAP NetWeaver BPM Process List Viewer
Available to users from within the Universal Worklist
Users can see a list all the processes that they are involved with
Provides access to completed processes (including attachments and notes)
Process List Viewer
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Process Analytics Example 2: SAP NetWeaver BPM Process List Viewer
This feature is provided out-of-box but the
The system administrator needs to add ”Process List Viewer” link to the UWL
Users then have access to all their running and completed processes including the
attachments and task notes
Graphical Process
Flow Visualization
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Process Analytics Example 3: Use the new Reporting Activity and build a VC dashboard
What type of data are provided for reporting?
Generic Process Data
Process and Task Instance Data
Meta Data for Process and Task definitions
Process Context Data (i.e. Business Payload Data like Sales Order data)
Defined as part of the process model
Visual Composer
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Preconfigured sample Dashboards Implemented with Visual Composer
See SDN for sample dowload: http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/18216
Overview – sample Dashboards:
Tasks Dashboard
Business process dashboard (overview)
Process monitoring (running processes) dashboard
Processes per day dashboard
Business log report
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Agenda
1. Fundamentals
2. Different Flavors of Process Analytics
3. Introducing the exercise
4. Summary
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Make your process ready for Analytics Report process meta data
Step 1: Create a new Human Activity Simulate Handle
Request
Step 2: Create a Reporting Activity Write Analytical Data
Step 3: Map data flow of extended process flow
Demo
Process Data Reporting
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Monitor your Process Performance with Visual Composer
(1/2)
Create a new
Visual
Composer
model and
search for the
data source
Drag the data
source into the
model. Define
start point and
Aggregator.
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Monitor your Process Performance with Visual Composer
(2/2)
Determine Aggregator to get the
min/max/average times the service
provider needs to handle the post
processing of the order creation
In addition we then use a chart view
to visualize the data
If you afterwards run a process
instance and start the dashboard
application will look like this.
Demo
Process Monitoring (SAP NetWeaver Visual Composer)
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Agenda
1. Fundamentals
2. Different Flavors of Process Analytics
3. Introducing the exercise
4. Summary
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Summary
SAP NetWeaver BPM provides out-of-the
box reporting capabilities to monitor real-
time process performance
This helps to visualizes the state of a
business process executed
Reporting data of SAP NetWeaver BPM in
combination with existing business content
residing in SAP Business Warehouse
provides enriched, multi-dimensional ex-
post analysis of end-to-end processes
Hence process owners are able to apply
this knowledge to optimize overall
performance
Thank You!