DISCOVER YOUR POWER TO PREVENT CONFLICT

I’M GOING TO TEACH YOU THIS BY SHOWING YOU

• How you can start preventing conflicts by increasing your awareness of what conflict actually is• The opportunities you have in your everyday life to prevent the

negative effects of conflicts• How to recognize conflict escalation and what to do • Also going to show you how you can make a plan of action if you

are currently experiencing a conflict.

BRIEF INTRODUCTION• Founder of The Road To Resolution Ltd.

• The first Icelandic mediation practice to specialize in Workplace and Business Mediation.

• Masters Degree in Dispute Resolution • Chairman of the Board of the Icelandic Mediator’s Association• Author of the upcoming book:

• Be The Change Discover How Easily You Can Make a Positive Impact on the World

• The Creator of The Road To Resolution Conflict Coaching & Positive Mindset Training Program

HERE’S WHAT YOU WILL LEARN• How you can start working through and solving any current

conflicts that you might have so you can have more peace of mind• How to prevent conflicts from escalating so you can avoid the

drama that follows when there is a full blown dispute on your hands• How to prevent conflict so you can spend your energy on

something more fun and productive

WHY PREVENTING CONFLICTS IS IMPORTANT TO YOU NOW

• Most people wait until the last possible minute to do something about a conflict situation, even until the point when it has become unbearable • But unresolved conflict is costing you resources: Time, Money,

Energy…• Conflict that is not addressed can be a serious source of stress and

loss of productivity • It is always better to prevent conflict than having to solve it later...

IS THIS FOR YOU?• If you want to be seen as a problem solver, this is for you• If you want to increase your competence in communication and

have better relationships, this is for you. • If you want to improve your leadership skills, then this is for you!

IS THIS FOR YOU?• If you are someone who hates experiencing conflict and want to

have more tools to deal with it, then this is for you. • If you are tired of having the same argument over and over and

want to change your patterns to prevent future conflicts, this is for you. • If you want to increase your conflict resolution skills to have more

influence and peace of mind, this is for you

TOO GOOD TO BE TRUE?• Preventing conflicts is not always easy – it is a high standard to set,

but it is by no means impossible• We will never be able to prevent all conflicts – but we can certainly

minimize the negative effects • AND we can always choose our reaction and how we decide to

process it• All we can ever do is do our best – And by increasing our awareness

to it and making the commitment to be the best version of ourselves, we can discover and increase our power to prevent conflicts

HOUSE RULES•Not offering a quick fix•Not a “one solution fits all” •Not about manipulating or changing others •Not going to be perfect!

I’M NOT PERFECT!• Confession!• I also experience conflicts, and I don’t always handle

them perfectly! • In fact, I had a professional conflict go so badly it ended

up costing me my job

IT LOOKED GREAT ON THE OUTSIDE

• Tried to do everything right • I went to law-school, not because I wanted to be a lawyer but

because I didn’t know what I wanted to be, and figured it was a solid, respectable choice… • And on paper everything looked great! • The grades, the title, the job!

BUT IT NEVER FELT GOOD!• But no matter how hard I tried to force it, my heart just wasn’t in it.

I didn’t feel connected to my work, or that it mattered to anyone! • And the bottom line was that my work suffered for it• I was so afraid to make mistakes that I would spend way to long on

every project • I was really hesitant of putting my work out there because I was

afraid of being judged

THE CONFLICT• Have you ever been in the situation where you did EVERYTHING

right, and it still wasn’t good enough? • Have you ever been in the situation where you felt totally justified

in your response? • Ever felt that you were certainly not the person that needed to

apologise? • Ever felt unsure of how to handle professional conflicts? • Well I have! • I made ALL the rookie mistakes in the book!

SO ONE DAY…• I get called into my bosses office with some shocking news • I was being let go! • I was shocked, what did I do wrong? Why had they not said

anything before? I thought this was all in the past! • But as the shock wore off I felt relieved, like I wasn’t trapped

anymore!

I HAD A LOT TO LEARN• Looking back on it – I could have prevented that conflict • But I’m glad I didn’t... • Because I am grateful for the experience – it showed me how much

I had to learn:• About connecting with people • About working successfully with others, who are not like you!

• And, it set me on the path to discover new things!

THE BIG QUESTION• What kind of work do I want to be contributing to the world… • I decided to commit to finding what it was that I was meant to be

doing. Because I knew I didn’t want to go back to where I was!!

THE NEXT CHAPTER• I discovered my passion for solving conflicts at an earlier stage and

decided to study Dispute Resolution• Started my mediation business and dove deep into personal

development and success mindset• That’s where it connects for me! Drawing from both of those fields

and providing people with actionable steps that they can apply to PREVENT conflicts in their life!

BUT ENOUGH ABOUT ME!• I’m here to show you how you can discover YOUR Power

to Prevent Conflict by showing you exactly the 5 principles that I have adopted in order to gain more confidence in dealing with conflicts

WHAT IS THE POWER TO PREVENT CONFLICT?

• Stop conflict escalation • Solve current conflicts• Prevent future conflicts

THE 5 PRINCIPLES OF CONFLICT PREVENTION

•The Interpretation•The Communication •The Understanding •Being Proactive •The Awareness

INTERPRETATION

INTERPRETATION• Take a close look at the story you are telling yourself• What is true and what have you decided to assume

• You get to choose how you interpret things • There is always a silver lining

• Don’t take anything personally• Nothing others do is because of you!

PREVENTING ANY CONFLICT STARTS WITH YOU – AND HOW YOU INTERPRET CONFLICT

SITUATIONS!

COMMUNICATION

COMMUNICATION• Conflict is the lack of connection and to me conflict can simply be

the lack of communication• Communication is more than just the words you say• It’s also what you don’t say

• Only 10% of conflict is due to the words we say – 90% is how we say it!• Body language• Tone of voice

• Communication is simply the BIGGEST way to prevent conflict – having clarity – avoiding assumptions

COMMUNICATION• Communication is a two way process • Improving communication involves both how we send and receive

messages• You have the power to control your communication • You choose the words • The tone of voice • Your body language • It is ALL within Your Power • So use it wisely

“COMMUNICATION – THE HUMAN CONNECTION –

IS THE KEY TO PERSONAL AND CAREER SUCCESS”

- PAUL J. MEYER -

UNDERSTANDING

UNDERSTANDING• The biggest communication problem is that we do not listen to

understand – we listen to reply • Seeking to understand the other person first, before you seek to be

understood yourself will give you the ultimate benefit to prevent conflicts. When you understand the other side, you can adapt to it, and bring forth solutions that you might never have thought of by just looking at things from your own point of view. • Almost ALL conflicts start with some form of misunderstanding

WHAT TO DO• Avoid assumptions • Ask questions• Listen • Then ask some more questions • Check for understanding• Remember: All behavior is rational to the person behaving

“ANGER AND INTOLERANCE ARE THE ENEMIES OF CORRECT UNDERSTANDING”

- MAHATMA GANDHI -

BEING PROACTIVE

PREVENT CONFLICTS BY BEING PROACTIVE

• This fourth principle is all about designing your future, the story you want to tell yourself • Vision • Decision • Action

• Thinking of the future – how do conflicts escalate, and what can you do now to prevent it? • Setting up systems to prevent conflicts

WHAT CAUSES CONFLICT ESCALATION?

• Many factors that can escalate a conflict, the tactics we use, the issues involved, the number of participants…• Environmental (external) factors• Personalities of the parties

• Competitiveness• Irritability • Impulsiveness• Easily threatened image

• The relationship between the parties • The parties’ relationship with larger communities

“HIGHLY PROACTIVE PEOPLE DON’T BLAME CIRCUMSTANCES,

CONDITIONS OR CONDITIONING FOR THEIR BEHAVIOR. THEIR

BEHAVIOR IS A PRODUCT OF THEIR OWN CONSCIOUS CHOICE”

- STEPHEN COVEY -

AWARENESS

AWARENESS• Having awareness is a powerful thing • Being aware of the dangers of conflict escalation

• What triggers you?• How you are responding?

• Awareness of all the other principles• Communication – awareness of our communication AND how it effects

others• Interpretation – awareness of how we are interpreting things• Understanding – awareness of correct understanding• Being proactive – awareness of the future

“AWARENESS IS THE GREATEST AGENT FOR CHANGE”

- ECKHART TOLLE -

HOW TO START SOLVING CONFLICTS

• Go through the principles we’ve talked about • Identify the real problem

• What can you do to start to resolve the conflict yourself? • Is it a situation where you can use negotiation skills? • Determine what you can do and if you need to seek outside

assistance, for example from a mediator.

YOU HAVE THE POWER TO PREVENT CONFLICT

PREVENTION IS BETTER THAN THE CURE

• Clearly conflict is something that we would all like to avoid. • Conflict coaching is the fastest growing dispute resolution method in the field of Alternative Dispute Resolution (ADR). • That’s why you’re smart to be thinking ahead, instead of waiting for a conflict situation to escalate and turn into a dispute.

AND THAT’S WHY I CREATED

The Road to Resolution MembershipConflict Coaching and Positive Mindset Training

HERE’S WHAT IT’LL DO FOR YOU• The trainings will take you through all the fundamentals of conflict

coaching, so you will be better able to solve and prevent conflicts in your life

• Conflict coaching helps you improve your competency in conflict situations and makes you better at conflict management

• It will increase your confidence in conflict, because competence builds confidence.

• The membership is designed to help you work through conflict in multiple areas of your life

THIS IS DESIGNED FOR YOU!• So if you are someone who is serious about improving your

communication and conflict resolution skills, so you can be a better leader and be seen as a problem solver, then this is for you!

• If you are someone who is working with a lot of people, and know how much time and resources are wasted on conflict and are ready to do something about it, then this is for you!

• If you are someone who want’s to increase your positivity and have more confidence in conflict situations, then this is specifically for you!

HERE’S HOW IT WILL WORK• Every week there will be a new video, teaching you a variety of topics

that you can use to improve your conflict resolution skills• There will be a support group where you can ask questions about the

trainings, and get feedback on how to implement it to your specific situation.

• You have the option of requesting specific topics that you need help with

THE ROAD TO RESOLUTION MEMBERSHIP

• The first video topics include:• How To Identify Conflict In Your Life• How to Explore Your Story• How To Craft The Best Story For You• How To Change Your Patterns• How to Improve Your Communication• How to Use Negotiation• How To Identify Your Conflict Style• How To Improve Your Confidence In Confrontations• How To Stop Making Assumptions