Discover how and why file transfer is changing · Discover how and why file transfer is changing...
Transcript of Discover how and why file transfer is changing · Discover how and why file transfer is changing...
© 2013 IBM Corporation
Discover how and why file transfer is changing
Why you should think of it as more than FTP
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© 2012 IBM Corporation © 2013 IBM Corporation
Agenda What is Smarter Commerce? What is the role of B2B integration? What is MFT? Problems with current approaches IBM solution
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© 2012 IBM Corporation © 2012 IBM Corporation
This is changing the entire way products are sourced, manufactured and distributed—and making business more complex than ever
Customer expectations of service, price and delivery are soaring
Customers now have unlimited access to information and can instantly share it with the world
Social networking and mobile commerce have dramatically changed the dynamic between buyer and seller
We have entered the age of the empowered customer
250 million Number of tweets sent via Twitter each day
75% Percentage of people who believe companies don’t tell the truth in advertisements
$93 billion Amount in sales missed due to out of stock inventory
Sources:, Techcrunch Oct 2011, Yankelovich, Evolution of Advertising and Media, 5th Annual Store Systems Study, IHL Group and RIS News, 2008 3
© 2012 IBM Corporation © 2012 IBM Corporation Source: IBV Analysis
Individuals
The connected consumer
The networked workforce
The empowered citizen
Industries
Value migration
Value chain redefinition
Fragmentation
Enterprises
Evolved business models
Optimized digital operations
Connected enterprise
“The consumer is using new channels
to perceive value, and associated
pricing implications.” Consumer Products CEO, United States
“Profits will shift away from analog
distribution to digital distribution;
we will see increased margins in
digital distribution and increased
international distribution.” Media and Entertainment CEO, United
States
“Disintermediation of clients by
smaller niche players (such as mobile
players) is cause for concern.” Financial Markets CEO, Canada
These disruptive forces ripple from the customer through the enterprise and across entire industries
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© 2012 IBM Corporation © 2012 IBM Corporation
Understand and
predict
customer
behavior and
needs based on
customer
insights across
all channels
Adapt sourcing and
procurement based
on customer
demand
Market, sell and
fulfill the right
product and service
at the right price,
time and place
In this new era, businesses need to:
Power has shifted… compressing margins and changing paradigms
Service customers
flawlessly, predict
and drive
customer loyalty
Synchronize
interactions
across the value
chain needed to
deliver their
product or
service
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© 2012 IBM Corporation © 2012 IBM Corporation
We call the path forward Smarter Commerce
Drives growth
Places the customer at the center
Increases margins
Synchronizes your entire value chain
Maximizes insight
Capitalizes on social and mobile
Improves collaboration and visibility
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© 2012 IBM Corporation © 2012 IBM Corporation
Agenda What is Smarter Commerce? What is the role of B2B integration? What is MFT? Problems with current approaches IBM solution
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© 2012 IBM Corporation © 2012 IBM Corporation
Market Insight
Customer experience
Smarter Commerce
helps you create a
brand promise …
© 2012 IBM Corporation © 2012 IBM Corporation
…and a
synchronized
value chain
to fulfill the
promise
© 2012 IBM Corporation © 2012 IBM Corporation
While Smarter Commerce starts with customer insight, execution depends on synchronization of your value chain
Systems/technology
The commerce systems
that drive buy-market-sell-
service must better
integrate with partners
People
Actionable visibility is needed
to better respond to the
customer
Processes
Demand and supply need
better interlocks to deliver
the right product/service
68% of executives report that
integration challenges impede
collaborative relationships with
partners
$93 billion in sales missed due
to out of stock inventory per year
70% of supply chain officers say
that lack of visibility has a
significant impact on supply chains
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© 2012 IBM Corporation © 2012 IBM Corporation
Achieving value chain synchronization requires …
Connectivity regardless of protocol, format or
standard
Automation of inefficient, error prone,
manual business processes
Security, governance and control over
all exchanges
Simplified business community enablement
and management
Real time visibility into information exchanges
© 2012 IBM Corporation © 2012 IBM Corporation
Reduce the
time-to-benefit
from new
customers,
suppliers and
partners
Reduce security
exposure from
data exchange
Remove latency
and cost from the
value chain
Speeding
resolution of
issues and
increase
customer
satisfaction
To produce some significant outcomes …
Become easier to
do business with
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© 2012 IBM Corporation
IBM B2B Integration delivers the solutions to synchronize your extended business community
B2B integration addresses complex integration challenges to synchronize the value chain of partners, suppliers and customers
Managed File Transfer
Secure, reliable file transfer connects
systems
Integration Services
Flexible cloud technologies and expert services host business
communities
Integration Gateways
Orchestration and automation for key partner processes
Transformation
Engines
Single, universal engine for all internal and external
file and message transformation needs
Secure protocol has never been breached
Global network of 300,000 pre-connected
trading entities
Unmatched scalability/ performance to solve the most complex scenarios
Leader in transformation capabilities across EDI and Industry standards
The IBM difference
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© 2012 IBM Corporation © 2012 IBM Corporation
Agenda What is Smarter Commerce? What is the role of B2B integration? What is MFT? Problems with current approaches IBM solution
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© 2012 IBM Corporation © 2012 IBM Corporation
File Transfer is very similar to the package delivery business
Size
Timeframe
Cost
Logistics
How I decide to move the package depends on many things … including what is in the box
© 2012 IBM Corporation © 2012 IBM Corporation
Managed File Transfer (MFT) matters because of what is in the box …
Originator/Destination
Retailer to third party processor
Manufacturer to suppliers
Corporate customers to banks
Individual users collaborating with inside/outside individuals
Payload
Credit card transactions
Orders, Forecast, Design
Payments, lockbox, treasury
Legal briefs, marketing proofs, customer lists, support logs
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System-centric
Community-centric
Person-centric
55% of system integrations (both internal & external) are accomplished via files
Source: Synchronize the Value Chain Research Study, Vanson Bourne, February 2012
© 2012 IBM Corporation © 2012 IBM Corporation
In every organization file transfers support key …
Processes – Supply chain synchronization – Credit card clearing – …
Projects – SAP integration with web store front – Outsourcing payroll – …
Policies – Certification of application interfaces governed by SOX Polices – PCI compliance for securing credit card data – ...
People interactions – Design documents with outside agencies – Legal briefs with outside council – …
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© 2012 IBM Corporation © 2012 IBM Corporation
Agenda What is Smarter Commerce? What is the role of B2B integration? What is MFT? Problems with current approaches IBM solution
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© 2012 IBM Corporation © 2012 IBM Corporation
Today most people are using FTP which has issues
Security – Username/password in the clear – Operating System level credentials – FTP servers at risk in DMZ – Numerous security vulnerabilities – Add-on required for encryption (SSH)
Reliability – Documented error rates at 6.47% average – Add-on required for checkpoint restart
Visibility – Troubleshooting is searching through log files – No central management requires manually touching every server
Automation – Requires manual scripting for things like;
• End-of-file check, watch directory, zipping
SSH only addresses
© 2012 IBM Corporation © 2012 IBM Corporation
And the case for remediating FTP remains compelling
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In the context of transfers that use the FTP protocol, what percentage would you estimate do not complete successfully? (average response)
6.47%
What do you estimate is the average time it takes to troubleshoot and resolve an FTP file transfer error? (average response)
28 min.
Total # FTP Transfers 6.47% 28 min. X X = $$$
2013 Vanson Bourne B2B Integration and MFT Global Study for IBM.
© 2012 IBM Corporation © 2012 IBM Corporation
Research show the top concerns for file transfer remain predictable
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Which of the following issues limits the effectiveness of your file transfer systems?
2013 Vanson Bourne B2B Integration and MFT Global Study
© 2012 IBM Corporation © 2012 IBM Corporation
Agenda What is Smarter Commerce? What is the role of B2B integration? What is MFT? Problems with current approaches IBM solution
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© 2012 IBM Corporation © 2012 IBM Corporation
IBM Managed File Transfer enables enterprises to reliably and securely govern the critical information flows that run their businesses
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System-centric
Automated, reliable, secure transfers for system integration
Community-centric
Multi-protocol edge gateway for universal connectivity to the business community
Person-centric
Simplified transfers built for non-IT users reduce the email attachment risk
Emerging use cases
• Extreme • Intelligent • Cloud
Governance
Security Common perimeter services, proxy, authentication
Actionable visibility for business, operations and compliance
© 2012 IBM Corporation © 2012 IBM Corporation
IBM MFT suite - products
Product
IBM Sterling Control Center, IBM Business Monitor
IBM Sterling Connect:Direct
IBM MQ MFT (FTE)
IBM Sterling File Gateway
IBM File Transfer Service
IBM Sterling myFileGateway
IBM QuickFile
IBM Sterling Secure Proxy
Deployment
On Premise with web and mobile access
On Premise with broad platform support
On Premise
Cloud managed service
On Premise
Software appliance
On Premise
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System-centric
Community-centric
Person-centric
Security
Governance
© 2012 IBM Corporation © 2012 IBM Corporation
IBM® enables a world class Manage File Transfer Center of Excellence
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Simplification, transparency and manageability for the entire file transfer environment
Significant voluntary adoption of internal service Significantly reduced the number of ID’s under
management for file transfer (started with over 10,000)
Mandates to encrypt internal FTP transfers Need for better reliability/failover and additional
protocols for external transfers
Using IBM Sterling Managed File Transfer they built a self-select internal transmission service and matched the business objectives of “white glove” service for partners.
Customer Profile Top ten provider of Insurance, Investment and Retirement financial services.
Challenge
Results
Solution
Large US Financial Services
Provider
Customer Profile
© 2013 IBM Corporation
There is change in file transfer workloads …
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41%
30%
29%
System centric transfers:
Community centric transfers:
Person centric transfers:
Please give an estimation of the volume (number) of transfers in the following categories by allocating 100% between the following options:
automated, secure transfers for system-to-system integration
transfers that link your business community to your organization
transfers between people inside and outside your company
2013 Vanson Bourne B2B Integration and MFT Global Study
© 2012 IBM Corporation © 2012 IBM Corporation
IBM MFT suite - products
Product
IBM Sterling Control Center, IBM Business Monitor
IBM Sterling Connect:Direct
IBM MQ MFT (FTE)
IBM Sterling File Gateway
IBM File Transfer Service
IBM Sterling myFileGateway
IBM QuickFile
IBM Sterling Secure Proxy
Deployment
On Premise with web and mobile access
On Premise with broad platform support
On Premise
Cloud managed service
On Premise
Software appliance
On Premise
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System-centric
Community-centric
Person-centric
Security
Governance
© 2012 IBM Corporation © 2012 IBM Corporation
IBM® Sterling File Gateway
An “Edge” based application for exchanging data between partners, customers, suppliers and employees
What it does – Provides a centralized file gateway for processing inbound and outbound files – Supports any format, any protocol, any size B2B file transfer – Enables the transformation of files to optimize data delivery processes
How it is delivered – Application layer built on a B2B integration gateway – Mail box services and communication adapters – Partner portal (myFileGateway) for self service
© 2012 IBM Corporation © 2012 IBM Corporation
IBM® Sterling File Gateway
What it allows customers to do – Consolidate disparate centers of file transfer activity to a central gateway – Minimize the risk and steps required to transform and process data – Gain visibility and governance oversight of data exchange activity – Accelerate trading partner onboarding regardless of system or protocol
How do I know I need it? – Costs to manage and troubleshoot data exchange activity are too high – Onboarding trading partners takes too long and delays revenue opportunities – Lots of unmanaged and highly unsecure data is being exchanged
What differentiates IBM Sterling? – Unmatched scalability and performance to support the largest enterprises – Using business rules and file content to intelligently transform and route data – A single B2B integration platform to enable “Edge” based data exchanges
© 2012 IBM Corporation © 2012 IBM Corporation
IBM® Sterling File Gateway value opportunity
Reduce onboarding costs – IBM Sterling customers reduced onboarding costs by 39% by deploying IBM® Sterling
File Gateway*
Reduce exception handling costs – IBM Sterling customers reduced exception handling costs by 65% by deploying IBM®
Sterling File Gateway*
Improve customer satisfaction – Trading partners can initiate and monitor data exchange activity – Minimize the risk, reliability and performance concerns of “Edge” data exchanges – Never having to say “No” to an onboarding request
1Data points referenced in this presentation represent findings from an internal IBM Sterling research study - December 10, 2009
© 2013 IBM Corporation
IBM Managed File Transfer enables enterprises to reliably and securely govern the critical information flows that run their businesses
© 2013 IBM Corporation
IBM has introduced QuickFile for person centric transfers
Today
With QuickFile
Email Server
Email w/Document
attached
Email text w/link
File Encrypted Storage
© 2013 IBM Corporation
IBM Managed File Transfer enables enterprises to reliably and securely govern the critical information flows that run their businesses
© 2013 IBM Corporation
IBM has grown our visibility solution
Sterling Control Center
Business Monitor
Track and trace Log file based event records that can be sorted through to see what has happened. Connect:Direct
MQ MFT (FTE)
File Gateway
QuickFile
FTP Servers
Other IBM
Solutions
Non IBM
Solutions
MFT Operational
Users
Business Users
Operational visibility • Consolidation of MFT events, a rules
engine that can evaluate events, and ability to take action like sending notifications or signaling alerts on a display.
• This gives centralized operations teams the ability to quickly identify and deal with problems before they impact key SLAs and also to easily respond to audit requests
Business visibility • KPIs, dashboarding, and summary
data across solutions that lets those in key business roles understand what is happening and how it impacts them.
• Offers advanced correlation of multistep transfers that support important business processes.
© 2013 IBM Corporation
IBM is expanding our vision for MFT
Broad support for file-based integration use cases regardless of platform, device, or transport
Ability to deliver any file to the right place at the right time, with the right priority and speed of delivery
Modern, consumer-style tools with the addition of robust enterprise-quality controls
Common Governance, Visibility, and Management across disparate components without the need for rip-and-replace actions
Real-time, end-to-end status and audit trail of data movement – views for both IT and business users
Enhanced business collaboration and file transfer for both on-premise, cloud, and hybrid deployments
© 2013 IBM Corporation
Is file transfer important in your organization?
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What’s in the box?
Who cares when it doesn’t get there?