Discipline and Grievance
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Transcript of Discipline and Grievance
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EMPLOYEE
GRIEVANCES AND
DISCIPLINE
EXCEL BOOKS22-1
22
Chapter
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ANNOTATED OUTLINE
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INTRODUCTIONWhen an employee feels that something is unfair in the organisation,
he is said to have a grievance. To be precise, grievances have
certain common features
Employee Grievances And Discipline
Features of the term grievance
Perceived non fulfilment of one's expectations leading to dissatisfaction with any
aspect of the organisation.
The dissatisfaction arises out of employment and not due to personal or familyproblems
The reasons could be real or imaginary or disguised.
The discontent may be voiced or unvoiced
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Causes
Economic
Work environment
Supervision
Work group
Miscellaneous
Effects
If grievances are not identified and redressed properly, they may
adversely affect the workers, managers and the organisation.
Production
Employees
Managers
Employee Grievances And Discipline
EMPLOYEE GRIEVANCES
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It is a formal channel of communication used to resolve grievances.Having a formal grievance procedure has its own advantages.
Workers get a wonderful opportunity to ventilate their feelings.
Management can go back to the roots of a problem quickly.
Supervisors, too, have to fall in line and listen to workers
complaints more seriously. A fair redressal mechanism would boostthe morale of all employees greatly.
Employee Grievances And Discipline
Grievance Procedure
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The success of a grievance procedure, to a large extent, dependson the various ways adopted to dig out the problem:
The discovery of grievances
Employee Grievances And Discipline
How to uncover grievances?
Observation
A formal grievance procedure
Gripe boxes
Open door policy
Exit interviews
Opinion surveys
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Essentials of a formal grievanceprocedure
A sound grievance procedure must have the following characteristics
Prerequisites of a grievance procedure
Conformity with statutory provisions
Unambiguity
Simplicity
Promptness
Training
Follow up
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Steps in the grievance procedure
Employee Grievances And Discipline
Identify grievances
Define correctly
Collect data
Analyse and solve Prompt redressal
Implement and follow up
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Model Grievance Procedure
Employee Grievances And Discipline
The model grievance procedure suggested by the National Commissionon Labour involves six successive time-bound steps each leading to the
next, in case employees have any reason to complain against any issue
affecting their organisational lives.
Model grievance procedureProce du re Time Frame
Appeal against within a week
Manager 3 days
Grievance Committee 7 days unanimous
HOD 3 days
Supervisor 48 hours
Foreman
Worker
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Guidelines for handling grievances
Employee Grievances And Discipline
Treat each case as important and get the grievance in writing
Talk to the employee directly
Discuss in a private place
Handle each case within a time frame
Examine company provisions in each case
Get all relevant facts
Control your emotions
Maintain proper records
Be proactive, if possible.
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In a restricted sense, it is the act of imposing penalties for wrongbehaviour (negative); broadly speaking, it is a condition of orderliness,
where employees willingly practice self control and respect organisational
rules and codes of conduct (positive). The differences between the two
sides of the same coin could be expressed thus:
Employee Grievances And Discipline
Discipline
The differences between positive andnegative discipline
Point Negative Discipline Positive Discipline
Concept It is adherence to established norms It is the creation of a conducive climate
and regulations, out of fear of in an organisation so that employees
punishment. willingly conform to the established rules.
Conflict Employees do not perceive the There is no conflict between individual
corporate goals as their own. and organisational goals.
Supervision Requires intense supervisory control Employees exercise self control to meet
to prevent employees from going off organisational objectives.
the track.
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Some of the common disciplinary problems confronted byorganisations include the following
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Employee Grievances And Discipline
Common disciplinary problems
Discipline
Attendance-related problem Off the Job behaviour problems
Unexcused absence Insubordination
Chronic absenteeism Smoking
Leaving without permission Fighting with colleagues
Excessive tardiness Gambling, betting
Dishonesty and related problems
Theft, unsafe acts
Carelessness
Falsifying employment application
Sleeping while at work
Wilfully damaging factory assets
Using abusive language against supervisiors
Falsifying work records
Sexual harassment
Performance related problems
Failure to complete assigned work
Accepti ng bribes, gifts
Producing substandard products
Failure to meet production norms
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Employee Grievances And Discipline
Causes of Indiscipline
Absence of effective leadership
Unfair management practices
Communication barriers
Non-uniform disciplinary action
Divide and rule policies
Inadequate attention to personnel problems
Discipline
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Employee Grievances And Discipline
Positive Discipline Approach
The positive discipline, based upon reminders, is a cooperativediscipline approach where employees responsibility for the desired
behavioural change. The focus is on coping with the unsatisfactory
performance and dissatisfactions of employees before the problems
become major.
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Employee Grievances And Discipline
Steps in positive discipline approach
Step 1: An Oral Reminder:Notice here that the word warning is removed. The oral
reminder, supported by written documentation, serves as the initial formal
phase of the process to identify to the employee what work problems he or
she is having. This reminder is designed to identify what is causing the
problem and attempts to correct it before it becomes larger.
Step 2: A Written Reminder: If the oral reminder was unsuccessful, a more
formalised version is implemented. This written reminder once again
reinforces what the problems are and what corrective action is necessary.
Furthermore, specific time tables that the employee must accept and abide
by, and the consequences for failing to comply, are often included.
Step 3: A Decision-making Leave: Here, employees are given a decision-making
leavetime off from work, usually with payto think about what they are
doing and whether or not they desire to continue work with the company:This decidingdayis designed to allow the employee an opportunity to make
a choicecorrect the behaviour, or face separation from the company.
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Employee Grievances And Discipline
Progressive Discipline Approach
In a progressive discipline system, the employee is given amplewarning of performance or other work related problems. Failure to
change his or her behaviour is accompanied by increasingly harsher
disciplinary action. Due process is based on the action that
employees have the right to be treated fairly, particularly when being
disciplined.
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Employee Grievances And Discipline
The Progressive Discipline Approach
Improper behaviour
Does this violation No No disciplinary
warrant disciplinary action
action?
Yes
Does this violation No Oral
warrant more than warningan oral warning?
Yes
Does this violation No Written
warrant more than warning
a written warning?
Yes
Does this violation No
warrant more than Suspension
a suspension?
Yes
Termination
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Employee Grievances And Discipline
The Red Hot Stove Rule
This rule states that discipline should be immediate, consistent, impersonal
and should be in writing.
Disciplinary Action in India
The disciplinary action followed in most Indian companies consists of thefollowing steps:
Issuing a letter of charge
Considering the explanation offered by the employee
Issuing a show cause notice
Holding an enquiry based on principles of natural justice
Progressive Discipline Approach
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Employee Grievances And Discipline
Giving a fair chance to employee to explain his case thoroughly
Enabling the employee to cross examine the evidence furnished bymanagement
Explain his own point of view without any fear or pressure
See that punishment is in line with the offence committed.
Making a final order of punishment consisting of various actions such as:
Dismissal
Discharge
Suspension
Demotion to a lower gradeWithholding of increments
Imposing fines
Issuing a warning
Progressive Discipline Approach