Disaster Recovery and Business Continuity Plan · 2015-08-03 · • The Disaster Recovery Team...
Transcript of Disaster Recovery and Business Continuity Plan · 2015-08-03 · • The Disaster Recovery Team...
ADOPTED JANUARY 2015
Disaster Recovery and Business
Continuity Plan LACHLAN SHIRE COUNCIL
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 1 of 29
Version: 1.0.0 Commencement Date:
Last Review Date:
Next Review Date: TRIM No: D15/000868
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TABLE OF CONTENTS
OBJECTIVES OF THE PLAN ............................................................................................................ 2
WHAT IS A DISASTER?.................................................................................................................... 2
WHAT IS A DISASTER RECOVERY PLAN? ..................................................................................... 2
LOCATION OF PLAN ........................................................................................................................ 2
EMERGENCY PACK ......................................................................................................................... 2
MANAGEMENT STRUCTURE .......................................................................................................... 3
CRISIS CENTRE & ALTERNATIVE WORK LOCATIONS .................................................................. 3
ROLE OF THE DISASTER RECOVERY TEAM ................................................................................. 9
DISASTER RECOVERY TEAM MEETING ........................................................................................ 9
DETERMINING PRIORITIES ............................................................................................................. 9
COMMUNICATIONS ....................................................................................................................... 10
REQUIREMENTS............................................................................................................................ 10
COMMUNITY SERVICES & GOVERNANCE ............................................................................... 10
INFRASTRUCTURE SERVICES ................................................................................................. 11
ENVIRONMENT & PLANNING .................................................................................................... 11
APPENDIX A - TELEPHONE REDIRECTION AUTHORISATION .................................................... 13
APPENDIX B - MEDIA RELEASE .................................................................................................... 14
APPENDIX C -SERVICES AND SUPPLY CONTACT LIST .............................................................. 15
APPENDIX D –IT CONTACT DETAILS ........................................................................................... 15
APPENDIX E – PRE-PRINTED STATIONERY ................................................................................ 16
APPENDIX F – STATIONERY ORDER ........................................................................................... 16
APPENDIX G - DISASTER RECOVERY TEAM ACTIVITY LOG ...................................................... 18
DRAFT CRITICAL INCIDENT MANAGEMENT PROCEDURE ......................................................... 19
OBJECTIVE ................................................................................................................................ 19
SCOPE........................................................................................................................................ 19
DEFINITIONS .............................................................................................................................. 19
RESPONSIBILITIES .................................................................................................................... 19
POST INCIDENT ACTION CHECKLIST ...................................................................................... 20
RELATED DOCUMENTS ............................................................................................................ 21
APPENDIX I - PLANS OF LOCATIONS ........................................................................................... 22
APPENDIX J – EMERGENCY PACK ............................................................................................... 28
LOCATION OF EMERGENCY PACK .......................................................................................... 28
CONTENTS OF EMERGENCY PACK ......................................................................................... 28
APPENDIX K –DISASTER PLAN .................................................................................................... 28
APPENDIX M – DISASTER RECOVERY TEAM AGENDA .............................................................. 29
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 2 of 29
Version: 1.0.0 Commencement Date:
Last Review Date:
Next Review Date: TRIM No: D15/000868
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OBJECTIVES OF THE PLAN
The objective of this Disaster Recovery Plan is to provide a readily accessible, useable and thorough document which enables Lachlan Shire Council to;
• Follow an agreed, tried and systematic approach for the management of any disaster
• Implement procedures to maintain essential services through the disaster recovery periods
• Re-establish services and operations as quickly and efficiently as possible
• Minimise the effect on the community, staff, contractors, volunteers and Council
• Identify those more critical aspects of Council Services which may be exposed to risk from natural or manmade disasters
• Define present actions which will minimise loss or damage should disaster occur
• Adopt strategies to maintain Councils services through periods of disruption to Information Technology and related operations.
• Recover lost accommodations equipment and facilities as soon as possible
• This plan will be reviewed on an annual basis by Manager Information Services
WHAT IS A DISASTER?
A disaster is a serious disruption of the functioning of Lachlan Shire Council causing widespread human, material, economic or environmental disruption or losses. This disaster recovery plan focuses on the possible damage or destruction of the Council Administration Building, 58-64 Molong Street, Condobolin, however can be adapted to a similar occurrence in another worksite. WHAT IS A DISASTER RECOVERY PLAN?
Preventative measures using alternative premises, redundant hardware, software, data centres and other facilities to ensure that a business can continue operations during a natural or man-made disaster and if not, to restore business operations as quickly as possible when the calamity has passed. LOCATION OF PLAN
Copies of this plan are stored in the following locations
• Lachlan Shire Council, 58-64 Molong Street Condobolin
• Off site with General Manager
• Condobolin Depot Store, 2 Bathurst Street, Condobolin
EMERGENCY PACK
An emergency pack contains the documents and resources necessary to assist in business
recovery. The contents of the emergency pack can be found in Appendix J
BUSINESS CONTINUITY PLAN CSG501
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Next Review Date: TRIM No: D15/000868
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MANAGEMENT STRUCTURE
The following management hierarchy shall be employed in the event of an emergency. The
General Manager will automatically become the Chairperson of The Disaster Recovery
Team. If under extreme circumstances the General Manager or any member of the Council’s
senior management team is disabled, then the Council Officer with the highest authority as
per the figure attached will assume the role of Chairperson of The Disaster Recovery Team
or the role above them. This hierarchy becomes a Statement of Operation of Council
effective from the date of the disaster.
The Disaster Recovery Team shall comprise of the permanent members detailed in the table
below.
• The Disaster Recovery Team will administer Council’s response to any disasters
effecting Council operations and the implementation of this Disaster Recovery and Business Continuity Plan.
• The Disaster Recovery Team shall have the power to co-opt other members to the Disaster Recovery Team or adapt membership based on the nature of the emergency.
•
CRISIS CENTRE & ALTERNATIVE WORK LOCATIONS
A crisis centre will be established in a suitable location as determined by the General Manager who will inform the Disaster Recovery Team of the location. The Crisis Centre will be the location of meetings of the Disaster Recovery Team. The Crisis Centre will be equipped with adequate facilities and resources to allow the Disaster Recovery Team to implement the Business Continuity Plan. Following is a list of alternative sites for the crisis centre or alternative temporary work locations for individual parts of Council operations.
General Manager
Alan McCormack
0437 328 258
Director Community Services & Governance
Gordon Thomson
0437 211 375
Director Infratructure Services
Phil King
0421 286 557
Director Environment & Planning
Andrew Johns
0428 285 511
Mayor
Des Manwaring
0429 937 248
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 4 of 29
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Next Review Date: TRIM No: D15/000868
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The existing telephone number of the Council 02 6895 1900 and facsimile number 02 6895 3478 are to be redirected immediately to the Crisis Centre. Appendix A should be signed by the General Manager or Chairperson and sent to Telstra within 24 hours. The Customer Service Officers may be assigned to the Crisis Centre, effective the next working day, to assist the Disaster Recovery Team with all telephone enquiries, communication and correspondence.
• The Chief Financial Officer will be assigned to the Crisis Centre, to assist with all purchases, rentals and property agreements required for the immediate establishment of the Crisis Centre and must be given the authority to purchase individual items as required.
BUSINESS CONTINUITY PLAN CSG501
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Location Ownership / Contact
Number of Rooms
Meeting Room
Toilet Facilities
Kitchen Facilities
IT Connectivity
Power Points
Telephone Lines
Comments
Condobolin Council Office
Council Owned
4 Yes Yes Yes Yes, Council Network, Wifi
Many Yes
Condobolin HACC Building
Council Owned
1 Yes Yes Yes Wiring compatible with Council System
Many Yes – More would be needed
Relocation of some existing services will be required. Some desks and Computers already exist. HACC services would need to be relocated.
Condobolin Library Building
Council Owned
2 No but can be set up
Yes Yes Wiring compatible with Council System
Many Yes – More would be needed
Relocation of some existing services will be required. Some desks and computers already exist
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 6 of 29
Version: Commencement Date:
Last Review Date:
Next Review Date: TRIM No. D15/000868
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Location Ownership / Contact
Number of Rooms
Meeting Room
Toilet Facilities
Kitchen Facilities
IT Connectivity
Power Points
Telephone Lines
Comments
Children Services
Council Owned
4 Yes Yes Yes Wiring compatible with Council System
Many Yes – More would need to be installed
Children Services activities may be able to be relocated.
Willowbend Sports Centre
Council Owned
3 No but can be set up
Yes No Wiring compatible with Council system
Many Yes – More would need to be installed
Gym may need be able to be relocated.
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 7 of 29
Version: Commencement Date:
Last Review Date:
Next Review Date: TRIM No. D15/000868
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BUSINESS CONTINUITY PLAN CSG501
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Next Review Date: TRIM No D15/000868.
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CRISIS CENTRE FACILITIES
Immediately upon occupation of the Crisis Centre, the Director Community Services &
Governance shall review the circumstances and make arrangements with the Chief Financial
Officer for adequate supplies of the following items to be available within 24 hours and
delivered to crisis centre.
Telephones
8 x Telephone Lines Meri Markovski Sales Consultant Telstra Business P: 02 42602 029 M: 0409 840 495 [email protected]
8 x Handsets Neil Folkers Central West Connections P: 02 6895 3735 F: 02 6895 3738 [email protected] Steve Beatie Condobolin Leading Appliances P: 02 6895 2771 [email protected]
Fax
1 x Fax line Meri Markovski Sales Consultant Telstra Business P: 02 42602029 M: 0409 840495 [email protected]
1 x Fax Machine Neil Folkers Central West Connections P: 02 6895 3735 F: 02 6895 3738 [email protected] Steve Beatie Condobolin Leading Appliances P: 02 6895 2771 [email protected]
Computers
15 x Desktop or Laptops Colm Taylor Account Manager Dell P: 02 8972 5226 [email protected]
BUSINESS CONTINUITY PLAN CSG501
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1 x Multifunctional printer / scanner / copier including cartridges
Dan Buckler Territory Manager Viatek P: 02 6881 8111 F: 02 68818188 [email protected]
Servers
3 x Physical Servers Colm Taylor Account Manager Dell P: 02 8972 5226 [email protected]
Furniture
Furniture 15 x Desks 20 x Chairs 2 x Whiteboards
Refreshments
Adequate Supply Chamens Supa IGA P: 02 6895 2055 F: 02 6895 2459 Foodworks P: 02 6895 2236
ROLE OF THE DISASTER RECOVERY TEAM
The Disaster Recovery Team will act as Council’s immediate response and disaster recovery
group, establishing priorities, organising and directing Council’s resources and providing
information to staff and members of the public. The Disaster Recovery Team will assemble
upon the instructions of the General Manager or the nominated Chairperson. The Disaster
Recovery Team will assemble at the nominated premises which will be known as the Crisis
Centre.
DISASTER RECOVERY TEAM MEETING
If possible, the General Manager and the Disaster Recovery Team will perform a visual
inspection of the disaster area prior to the meeting of the Disaster Recovery Team, to
determine the extent of the damage.
The Mayor, Councillors and designated employees may be requested to attend the first
meeting of the Disaster Recovery Team. The Agenda for this meeting is attached as Appendix
B.
DETERMINING PRIORITIES
All Council’s priorities will be determined by the Disaster Recovery Team and will be
communicated to the Council, the public and any other organisation required. In order to do
this each Director or Manager will provide The Disaster Recovery Team with the following
information updated as required.
BUSINESS CONTINUITY PLAN CSG501
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Next Review Date: TRIM No D15/000868.
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• staff, plant and equipment available
• property and communication systems available
• summary of operations temporarily and permanently effected by the disaster
• estimate of resources needed to restore the effected operations
• timeframe for recovery to partial and full operations
• location of operations not effected by the disaster
• list of operations needing relocation
The Disaster Recovery Team will determine the best allocation of available resources to meet
the Council’s service priorities.
The overall coordination of the recovery will be the responsibility of the General Manager or
the Chairperson of the Disaster Recovery Team. Specific tasks must not be assigned to them.
A record of the activities of the Disaster Recovery Team will be kept in an activity log. A
template of the log can be found in Appendix G.
COMMUNICATIONS
Only the Mayor, General Manager or Chairperson of The Disaster Recovery Team is permitted
to speak with the media. Council should release a statement to the media immediately.
(Appendix C is an example of such a release.)
1. All communications be coordinated through The Disaster Recovery Team who be
responsible for:
• The allocation of communication resources
• all news releases to the media
• all communications to employees
• all communications to insurance companies
• all communications regarding recovery strategies
2. The Disaster Recovery Team will hold scheduled major briefings twice daily, at 10am
and 3pm at the Crisis Centre. These meetings will be open to all employees, members
of the public and the media. The frequency of these meetings can be scaled down as
recovery progresses.
REQUIREMENTS
COMMUNITY SERVICES & GOVERNANCE
Corporate functions of receipting, payroll, records management and IT system management
are essential functions and should be prioritised.
Facility Number Time Frame Comments
Office Space 10 Immediately To accommodate • Customer
Service Area
• Records / Mail
Front Counter Facilities
1 Immediately
BUSINESS CONTINUITY PLAN CSG501
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Telephones 10 Immediately
Computers 10 Immediately
Printer 1 Immediately
Desks/Chairs 10 Immediately
Safe 1 Immediately
Records Storage 2 Immediately 2 x large filing cabinets 1 x area for off-site recovery if required Pigeon holes Archive boxes Garbage bins
Printed Forms 1 1 x Memory stick containing templates
INFRASTRUCTURE SERVICES
The infrastructure functions are essential to the smooth running of the community. Operational External Staff may depending on the disaster, continue their daily tasks unless they are otherwise instructed. Asset Management functions need to be prioritised.
Facility Number Time Frame Comments
Office Space 10 Immediately
Front Counter Facilities
1 Immediately
Telephones 10 Immediately
Computers 10 Immediately
Printer 1 Immediately
Desks/Chairs 10 Immediately
Records Storage 1 Immediately 1 x large filing cabinets 1 x Map Cabinet
ENVIRONMENT & PLANNING
Public health is an essential function of Council in an emergency situation. The building expertise of the Department will also be essential.
Facility Number Time Frame Comments
Office Space 10 Immediately
Front Counter Facilities
1 Immediately
Telephones 10 Immediately
BUSINESS CONTINUITY PLAN CSG501
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Computers 10 Immediately
Printer 1 Immediately
Desks/Chairs 10 Immediately
Records Storage 1 Immediately 1 x large filing cabinets
BUSINESS CONTINUITY PLAN CSG501
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APPENDIX A - TELEPHONE REDIRECTION AUTHORISATION
(DATE) URGENT
Lachlan Shire Council
58- 64 Molong Street
CONDOBOLIN NSW 2877
Meri Markovski
Sales Associate
Telstra Business
269 Crown Street
WOLLONGONG NSW 28
Dear Meri
Re: Telephone Number Change
Due to an unforseen event that has occurred to Council, this letter is to request Telstra
Australia to redirect the current Lachlan Shire Council telephone number 02 6895 1900
and facsimile number 02 6895 3478, to the (Insert name and address of crisis centre)
Council will require the change effective immediately and will notify Telstra when the
situation changes.
Thank you for your co-operation in this matter.
Yours faithfully
Alan McCormack
Acting General Manager
BUSINESS CONTINUITY PLAN CSG501
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APPENDIX B - MEDIA RELEASE
(DATE) Mayor: Councillor Des Manwaring Acting General Manager: Alan McCormack FOR IMMEDIATE RELEASE
MEDIA RELEASE <TITLE>
On (insert day and date) at approximately (insert time) a (insert type of disaster) (insert
extent of damage) (insert council name and building).
The cause of the disaster is unknown and is being investigated by the NSW Fire
Brigade and the NSW Police Department.
Council will be open for business with reduced services on (insert time, day and date)
at (insert name and address of new location).
The contact number for Council will remain as 02 6895 1900.
Further information will be released concerning the emergency situation as it becomes
available.
Council thanks the Community for their understanding and patience during this difficult
time.
Alan McCormack
General Manager
Summary:
Embargoed Until: N/A
Authorised By: Alan McCormack
Contact: 0437 328 258
BUSINESS CONTINUITY PLAN CSG501
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Acting General Manager Distribution: Local Media, Council Website, Council Face book page.
APPENDIX C -SERVICES AND SUPPLY CONTACT LIST
Service Contact Name Contact Number
NSW Fire Brigade Mal Malouf 02 6895 2723
NSW Police Sgt Peter Gibson 02 6895 2577
Insurance Broker (Jardine Lloyd Thomson)
Scott Tonkin 0407 453 845 02 6841 8410
Lawyers Moore & Co Solicitors 02 6895 2266
Security Company On Watch Pty Ltd 1300 658 118
Telephone equipment suppliers and Telstra connections
Meri Markovski
02 42602 029
Local Papers Condobolin Argus The Lachlander
02 6895 2833 02 6895 4010
Radio Contact 2PK Rok FM 1300 564 652
Electricity Company Essential Energy 13 23 91
Gas Company Origin Energy 13 35 74
Water Lachlan Shire Council 02 6895 1966
Portable Toilets Coates Hire 02 6862 8200
Portable Generators Coates Hire 02 6862 8200
Office Furniture Corporate Express 02 6881 0390
Protective clothing Brynes Clothing 02 6862 1408
Cleaners M & K Plowman 02 6892 1371
IT Support Hitech Support 02 8883 4355
Temporary Storage Facilities Condo Self Storage Youstore
0428 957 612 0477 033 450
Removalists John Cawkill Tony Blake
0428 951 159 0428 951 953
Locksmiths Dubbo City Locksmiths 02 6884 3055
Office Furniture Suppliers Corporate Express 02 6881 0390
Office Partition Installers Q Office Furniture 02 6362 3530
Stationary & Office Suppliers Condobolin Newsagency
02 6895 2162
Electrical Contractor Jack Taylor 02 6895 2883
Plumber Michael Ritchie 02 6895 3591
APPENDIX D –IT CONTACT DETAILS
BUSINESS CONTINUITY PLAN CSG501
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Service Contact Name Contact Number
Information Services Manager
Terri Clark 0428 958 878
Information Services Cadet
Michael Gill 0428 951 999
Hitech Support John Papoutsis 02 8883 4355
Dell Colm Taylor 02 8972 5226
Viatek Dan Buckler 02 6881 8111
Civica Scott Goldsmith 0427 649 951
Trim Scott Goldsmith 0427 649 951
Mbit Mark Brooker 1300 241 899
Pitney Bowes Katherine Power 0458 037859
Central West Connections Neil Folkers 02 6895 3735
360 Engineering Nick
Telstra Meri Markovski 02 4260 2029
Redman Solutions Geoff Redman 07 3257 2655
APPENDIX E – PRE-PRINTED STATIONERY
Document Name of Printer Address Number
Letterhead, envelopes, Business Cards
Progress Print 2 Galari Circuit Condobolin
1800 656 328
Cheques Sage Micropay Level 2, 67 Albert Avenue Chatswood NSW 2067
Payslips Sage Micropay Level 2, 67 Albert Avenue Chatswood NSW 2067
02 9884 4000
APPENDIX F – STATIONERY ORDER
Number Item Description Unit
1 Adding Machine Rolls Box
1 Bank Deposit Book & Money Bags
6 Canon Calculator Each
4 Calculator Sovereign Pocket 8 Digit Each
1 Lockable cash tin
1 Clips fold back 15mm Box (12)
1 Clips fold back 19mm Box (12)
1 Clips fold back 50mm Box (12)
1 Celco 28mm Paper Clips Box (10)
1 Colins account book Journal Each
BUSINESS CONTINUITY PLAN CSG501
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2 Liquid paper tape Each
5 Dividers Manilla Bright 10 Colour Tab Each
5 Poly 5 Colour tab A4 Each
6 Document Trays Black
1 Plain DL Envelopes Box (500)
1 C4 Peel & Seal Strong white Envelopes
Pack (50)
1 C5 Peel & Seal Tudor white Envelopes Pack (50)
6 Large Mars Plastic Eraser Each
50 Level Arch A4 Files Each
1 4 Drawer Filing Cabinet Each
1 Manilla Folders Box (100)
1 UHU Glue Sticks Pack (12)
5 Boss Studio Highlighters Box (10)
6 Soreign 2 hole punch Each
1 Pads ruled office A4 Pack (10)
1 Pads – ruled office A5 Pack (20)
40 Paper Copy – Reflex A4 Ream
1 Staedler Pencils Box (20)
3 Pilot Retractable Blue Pens Pack (12)
3 Pilot Retractable Black Pens Pack (12)
1 Red Uni-ball UB 165 pens Pack (12)
1 Petty Cash Pads Pack (20)
4 Neon Post it Flags Each
1 Post it Notes 38mm x 50mm Pack (12)
1 Post it Notes 76mm x 76mm Pack (12)
5 Receipt books Each
1 Rubber Bands size 16 Bag
6 Celco Clear school rulers Each
1 Scales for Mail Each
6 Celco economy Scissors Each
1 Sheet Protectors – A4 Box (100)
6 Staples No 56 Rexel 5000 Box
2 Staple removers Each
4 Staplers – Half Strip Each
4 Stapler – Sovereign – Full Strip Each
1 18x33 bulk Sticky tape Pack (8)
2 Sticky tape dispenser Each
1 Suspension Files Box (50)
1 Masking tape 24mm x 50m Each
1 Masking tape 48mm x 50m Each
1 Texta Markers – Artline 70 – Black Box (12)
1 Texta Markers – Artline 700 – Black Box (12)
BUSINESS CONTINUITY PLAN CSG501
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APPENDIX G - DISASTER RECOVERY TEAM ACTIVITY LOG
This template is designed to be reproduced on a computer, whiteboards or butchers’ paper
so that all can keep track of the situation. A permanent record of the register should be kept
for review and insurance purposes.
Action Needed Requested by Referred to Time completed
BUSINESS CONTINUITY PLAN CSG501
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DRAFT CRITICAL INCIDENT MANAGEMENT PROCEDURE
OBJECTIVE
To ensure employees involved in traumatic incidents during the performance of their duties
receive the appropriate support.
This procedure is concerned with lessening the impact of traumatic incidents minimising the
duration and severity of any event and increasing the employee’s capacity to cope. Council‘s
primary concern is the welfare of both its employees and the public..
SCOPE
Whilst Council acknowledges its duty of care to both its employees and the general public
there are none the less serious incidents which can occur at the workplace which are traumatic
to all concerned. This procedure applies to all Council employees and volunteers undertaking
activities at any Council site.
DEFINITIONS
Any event or circumstance that causes normally stable and healthy people to experience
unusually strong emotional or psychological distress which has the potential to interfere with
their ability to function, either at the time of the incident or later.
These incidents could include
• Death or serious injury to an employee or member of the public
• Employee or member of the public suffering a heart attack or similar health emergency
• An act of violence or threats of e.g. robbery, bomb threat
• A disaster e.g. fire, flood, explosion
RESPONSIBILITIES
Manager People and Organisational Management
Providing EAP details to staff
• Coordinate debriefing sessions
• Coordinate incident investigation
• Coordinate peer support group
Work Health and Safety Officer
• Provide assistance to injured worker
DRAFT CRITICAL INCIDENT MANAGEMENT PROCEDURE
CSG040
Further Information: Manager People & Organisational Management 211 Email: [email protected]
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• Isolate scene
• Contact WorkCover if required
• Conduct incident investigation
Supervisors are not expected to be medical practitioners nor hold a degree in psychology.
However, the severity of incidents this procedure is concerned with is such that some degree
of stress reaction may be a normal expectation.
Characteristics of post-trauma stress reaction include but are not limited to:
• Re-experiencing the event
• Emotional numbing and withdrawal
• Heightened reactions
• Disturbed sleep
• Impaired concentration, decision making
• Irrational guilt
• Feeling jumpy, anxious, moody and/or irritable
• Having trouble going near places that trigger a memory of the incident
WHO SHOULD HAVE TRAUMA DEBRIEFING?
All victims of trauma need to be identified. The approach should be inclusive rather than
exclusive and be offered to all those present at the event even if not directly involved.
POST INCIDENT ACTION CHECKLIST
1. Attend to the injured. It is vital that available first aid is administered to those with
physical injuries either at the scene or be sufficient to permit safe transport to the
hospital
2. Call Emergency Services on (0) 000 if required
3. Contact appropriate Director, who then has responsibility for ensuring the following occurs:
1. If appropriate attend to the immediate needs of the injured person’s family including
notification, assistance with transportation etc.
2. Isolate scene and ensure the site and any equipment associated with the
incident are not disturbed to allow for investigation by the Police or WorkCover
if required
3. Control access of the media to the scene and to staff and relatives of staff.
4. Assist staff members to contact family members or a close friend. Try to ensure
that employees are not alone on the evening after the incident.
DRAFT CRITICAL INCIDENT MANAGEMENT PROCEDURE
CSG040
Further Information: Manager People & Organisational Management 211 Email: [email protected]
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4. Provide EAP details to effected staff and their families. Encourage staff to have
individual appointments.
5. Provide employees with accurate information about the current situation and update
this over subsequent days.
6. Organise assistance, such as transport home, for any employee who is traumatised if
needed.
7. Get an accurate account of what has happened before employees leave. Provide
briefing to those involved. This would include discussing with them whether they will
be back to work the next day. In most circumstance return to work should be
encouraged, particularly as direct assistance will be provided.
8. Inform WorkCover /Police if required.
9. Inform other staff of the incident as necessary.
10. Act quickly to dispel rumours.
11. Contact Human Resources to organise debriefing sessions for staff, this could be
professional counselling through Councils Employee Assistance Program if required.
Council’s EAP can be contacted on 1800 818 728.
12. Return worksite to normal operation as soon as possible after incident.
13. Conduct investigation within 24hours. Complete the incident report form and the
incident investigation forms as required in the Incident Reporting and Investigation
Procedure.
14. Create peer support group for interested staff who have been affected by incident.
RELATED DOCUMENTS
N/A
Alan McCormack
ACTING GENERAL MANAGER
/ /
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 22 of 29
Version: Commencement Date:
Last Review Date:
Next Review Date: TRIM No. D15/000868
s:\common lachlan\reports & statutory requirements\business continunity plans\csg051 business continuity plan.docx
APPENDIX I - PLANS OF LOCATIONS
• Rally Points in a disaster
• Collection Points for Resources
• Locations for the Crisis Centre/ Temporary Work Locations:
1. The Condobolin Council Office
2. The Condobolin HACC Centre
3. The Children Services Building
4. Willowbend Sports Centre
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 23 of 29
Version: Commencement Date:
Last Review Date:
Next Review Date: TRIM No. D15/000868
s:\common lachlan\reports & statutory requirements\business continunity plans\csg051 business continuity plan.docx
Condobolin key Disaster Recovery Locations
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 24 of 29
Version: Commencement Date:
Last Review Date:
Next Review Date: TRIM No. D15/000868
s:\common lachlan\reports & statutory requirements\business continunity plans\csg051 business continuity plan.docx
Lachlan Shire Council Administration Building
Infrastructure
Services
Environment
& Planning
Customer
Service
Human
Resources
Community
Services &
Governance
Records
Finance Disaster
Recovery Team
Meeting Room
GM
Disaster
Recovery Team
Secondary
Meeting Room
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 25 of 29
Version: Commencement Date:
Last Review Date:
Next Review Date: TRIM No. D15/000868
s:\common lachlan\reports & statutory requirements\business continunity plans\csg051 business continuity plan.docx
Lachlan Shire Council Home and Community Care Building
Infrastructure
Services
Environment
& Planning
Customer
Service
Community
Services &
Governance
Records
Finance
Disaster
Recovery Team
Meeting Room GM
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 26 of 29
Version: Commencement Date:
Last Review Date:
Next Review Date: TRIM No. D15/000868
s:\common lachlan\reports & statutory requirements\business continunity plans\csg051 business continuity plan.docx
Children Services Building
Infrastructure
Services
Environment
& Planning
Customer
Service
Human
Resources
Community
Services &
Governance
Records
Finance
Disaster
Recovery Team
Meeting Room
GM
Disaster
Recovery Team
Meeting Room
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 27 of 29
Version: Commencement Date:
Last Review Date:
Next Review Date: TRIM No. D15/000868
s:\common lachlan\reports & statutory requirements\business continunity plans\csg051 business continuity plan.docx
Willowbend Sport Centre Plan
Infrastructure
Services
Environment
& Planning
Customer
Service
Community
Services &
Governance Records
Finance
GM
Disaster
Recovery Team
Meeting Room
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 28 of 29
Version: Commencement Date:
Last Review Date:
Next Review Date: TRIM No. D15/000868
s:\common lachlan\reports & statutory requirements\business continunity plans\csg051 business continuity plan.docx
APPENDIX J – EMERGENCY PACK
LOCATION OF EMERGENCY PACK
Condobolin HACC
Condobolin Library
General Manager
CONTENTS OF EMERGENCY PACK
Hard copies of
• Disaster Recovery Plan, Information Technology Disaster Recovery Plan (TBC) and Local Disaster Plan.
• List of staff names and contact details
• List of organisational mobile numbers
• Councillor contact details
• Copy of Templates ( including templates of printed forms specific to each Unit)
• List and location of Vital Records
• Two reams of Council Letterhead
• Box of envelopes
• Basic stationery items
• Shire Maps The emergency pack also contains a thumb drive with copies of the above documents saved
on it.
Both Emergency Packs must be collected and updated annually with the plan to ensure
contents are current and accurate (eg. Staff list, contact details, phone numbers, and
updated templates on thumb drives)
APPENDIX K –DISASTER PLAN
Lachlan Shire Councils Information Services Disaster Recovery & Business Continuity Plan
(Not included with this document)
BUSINESS CONTINUITY PLAN CSG501
Further Information: Manager ICT X208 Email: [email protected] Page 29 of 29
Version: Commencement Date:
Last Review Date:
Next Review Date: TRIM No. D15/000868
s:\common lachlan\reports & statutory requirements\business continunity plans\csg051 business continuity plan.docx
APPENDIX M – DISASTER RECOVERY TEAM AGENDA
1. Disaster report from initial site visit
2. Identification of affected departments
3. Determine operational team
4. Initial plan for operations during the first few days
• appointment of purchasing authority
• allocation of temporary work locations
• implementation of emergency contact numbers
• public notification (see Appendix B)
• implementation of equipment requirements
5. Schedule of staff meetings
6. Staff requirements