DISASTER PROOFING YOUR BUSINESS Protect Your Systems, Network, Telecoms 8. Protect Your Information
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ARE YOU READY? DISASTER PROOFING YOUR BUSINESS City of New Westminster – Business Continuity Webinar – July 9, 2020
AGENDA • Importance of Building a Plan
• Overview of Workbook
• Additional Resources
WHAT IS IT?
PREPAREDNESS RESPONSE RECOVERY
WHY ARE WE CONCERNED?
• Disasters increasing in frequency and severity • Earthquakes • Flooding • Wildfires • Landslides • Severe Storms • Explosions • Hazardous Materials • Structural Fires • Cyber Threats …?
• How many internal disasters go unreported?
• Indirect impacts from Catastrophic Disasters
WHY ARE WE CONCERNED?
• Aging infrastructure
• Emerging new risks (e.g. Cyber Threat, Infectious Diseases)
• Highly dependent on Communications & Technology
• Highly dependent on Transportation sector
• Adverse Weather Conditions “New Normal” / Climate Change?
ASK YOURSELF 3 BASIC QUESTIONS
1. What could go wrong?
2. If something went wrong, how would it affect my business?
3. How would the critical operations for my business be resumed?
Business Continuity Planning is a fundamental part of long-term operational success.
HOW DO YOU PREPARE FOR THIS?
• A PDF template is provided • Contains fillable forms to get you
BASED ON OTHER TOOLS
Originally built for Small Business BC to assist with small businesses after Wildfires of 2018 and 2017, and based on:
• PreparedBC Small Business Guide from Emergency Management BC
• Open For Business-EZ from Insurance Institute for Business & Home Safety
• Ready Rating from American Red Cross
• Business & Employer Emergency Preparedness Guide (BEEP) from North Shore Emergency Management
15 STEP PROCESS
1. Know Your Risks
2. Protect Your People
3. Protect Your Property
4. Know Your Operations
5. Know Your People
6. Know Your Key Stakeholders
7. Protect Your Systems, Network, Telecoms
8. Protect Your Information
9. Take Inventory
10. Know Your Finances
11. Where To Relocate
12. Who Needs To Know The Plan
13. Know When To Exercise
14. Know When To Update
15. Where To Go For More Help
1.Refer to the Top 10 Risks in BC from EMBC
2.Identify your threats
• Likelihood X Consequences = Total Impact
3.Plan for the highest ranking threats
4.Identify any measures to minimize impacts
• Existing control measures
• Any new ways to prevent / mitigate
KNOW YOUR RISKS
RISK ASSESSMENT THREATS/HAZARDS
SEVERITY (0-5) TOTAL IMPACT
HOW CAN YOU MINIMIZE THE IMPACTS?
Earthquake 0 0
Flood Move to higher ground
Severe Weather 5 3 15 Communication Plan
Structural Fire 3 4 12 Fire Drills, Fire Plan
Wildfire 5 5 25 Evacuation Plan, Water
Loss of Utilities
Loss of Premise
Loss /Illness Staff
• Ensure staff are aware of the hazards and threats to your business / community
• Develop an evacuation plan for your property • Identify two exits, assembly locations
• Develop a shelter-in-place plan • Know the risks inside / outside (e.g. hazardous materials)
• Have a few staff trained on first aid and automatic external defibrillators
• Appoint a “go-to person” to be responsible in your absence. • Ensure they have access to the premise including keys,
passwords and codes.
• Establish an emergency kit onsite and encourage staff to have their own kits
• Conduct drills annually with staff for evacuation and shelter-in- place.
PROTECT YOUR PEOPLE
• Account for any special needs of employees and guests • Mobility, hearing, vision or language
• Plan ahead so you can communicate effectively with employees
• Encourage all employees to develop a household emergency plan • Refer to PreparedBC: Household Preparedness Guide
• Create a kit for home, vehicle and at work
• Emergency Contact information – Out of Area/Province Contact
• Depending on business, you may have to educate your guests on preparedness as well as accommodate them with respect to emergency supplies (note. Medications)
2 PROTECT YOUR PEOPLE
Respond to Infectious Diseases:
• Establish and monitor reliable public health sources
• Review absenteeism policy and guidelines
• Establish infection controls and guests
• Obtain personal protective equipment and sanitation supplies
• Educate staff and provide checklist to assist with scheduled cleaning
• Create physical distancing in the workplace
• Develop guidelines on screening and responding to exposures
• Encourage annual influenza vaccinations
2 PROTECT YOUR PEOPLE
PROTECT YOUR PROPERTY
Insurance Advice for Small Businesses
Emergency Preparedness for Your Business http://assets.ibc.ca/Documents/Brochures/Emergency- Preparedness-for-Your-Business.pdf
Disaster Proofing Canada http://disasterproofingcanada.ca
http://www.ibc.ca/ http://assets.ibc.ca/Documents/Brochures/Emergency-Preparedness-for-Your-Business.pdf http://disasterproofingcanada.ca/
• Not all losses are eligible for Disaster Financial Assistance from BC Government
• Install approved sprinklers, intruder alarms and fire alarms
• Secure all doors, windows and skylights, tightly
• Secure storage and other low-traffic areas
• Isolate flammable materials and dispose of waste materials properly
PROTECT YOUR PROPERTY
• Install fire extinguishers / test annually
• Arrange fire extinguisher training
• Encourage employees to be vigilant
• Register with your local police and fire department
• Consider security access measures
• Leave some lights on and windows clear
• Consider installing a sump-pump system
• Identify where shut offs for utilities and how to shut down
3 PROTECT YOUR PROPERTY
• Keep critical assets off the ground floor or out of a basement • Raise all utilities and equipment above flood elevation levels • Anchor cabinets and shelving
• Ensure heavy objects are anchored • Secure water heaters to the wall • Ensure all electronic equipment is protected from power surges • Install emergency lighting in key locations • Consider emergency generator / auxiliary batteries for backup
• Move vehicles to higher ground with full fuel tanks
PROTECT YOUR PROPERTY3
• What is your main product/service/operation?
• How do you perform this product/service/operation?
• What could most likely impact your business?
• Who would you need to call? How would you reach them?
• Which of these functions and services have legal, contractual, regulatory or financial obligations?
KNOW YOUR OPERATIONS
• Can the function be performed at another location?
• What functions can you stop doing?
• Can staff be diverted to critical functions?
• What resources and equipment is needed?
• How much downtime can you tolerate for each function?
• What are the consequences if the function cannot be performed?
• Can your business survive without a specific function?
KNOW YOUR OPERATIONS4
• Would you know how to reach your employees?
• Do you have current contact information?
• Can you access it outside of business hours?
• Are you staff prepared for emergencies at home?
• Do your staff know the emergency plan?
• How does your community keep you informed about disasters?
KNOW YOUR PEOPLE
• Design two-way communication with employees • Determine the best methods for contacting staff (have more than 1
• Consider phones, cells, text, emails, website, social media
• Provide a method for them to contact you
• Identify staff who are able to help • Determine any specific limitations with coming to work
• Who lives the closest
• Special skills
• Other emergency roles in the community
KNOW YOUR PEOPLE5
STAFF CONTACT LIST5 STAFF NAME:
Position / Title:
Home Phone: Cell Phone:
Home Email: Other Contact: